Consulting Servive Center

A: Dear Dhanya Asher,we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F460450099074&requester=WT/trackdetails

A: Dear Karen Briscoe, would you please tell us your PD and the frame you want to order ?

A: Dear Rachel Johnson, we would like to tell you that we will ship your order out this week.

A: Dear customer, would you please send us the links of two different prices ?

A: Dear Kim, would you please tell us your code number ?

A: Dear Jaclyn Smith, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Kelly Frechette, we are sorry for this, would you please take a screenshot of email and send it to us ?

A: Dear Rebecca Salazar, we can ship your order out this week. But we are sorry to tell you that the UPS doesn\'t accept the box address. Would you please tell us your detailed address ?

A: Dear Sandra Cates,The total delivery time for your order is the period of time from when you place your order until the time it\'s delivered to you. It consists of two parts: Processing Time and Shipping Time. If Frame orders processed timely after the payment verification, we will deliver your order within 3 working days. Note: Prescription glasses take an additional 3-5 working days for processing. And you choose the standard shipping, so the shipping time is 15-25 days.

A: Dear Zahraha Faried, sorry, would you please tell us which frame you want to order ?

A: Dear Yalda, we are sorry to tell you that we can not make the glasses#Elouise and the glasses#Yehundi with your correct PD. We suggest you to choose other smaller frames.

A: Dear Zahra Pike, we would lke to tell you that you can choose single vision reading lenses and fill strength +1.50 or +1.75 in sph value.If you don\'t know the PD value, you can download this APP to measure the PD. https://www.glassifyme.com/pd-meter-app/

A: Dear Gwendolyn Small, we would like to tell you that you can choose single vision reading lenses and fill strength in sph value. Then we will make this pair with single vision reading lenses.

A: Dear Tory Lynch, we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877382855 And we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 9:13 am on December 15, 2021 in SAN JOSE, CA 95124. Do you check your mailbox ?

A: Dear EmmaSt John Grubb, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877352315 We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

A: Dear Allison Blackston, sorry to hear that, would you please tell us your problems in detail ?

A: Dear customer, we are sorry to tell you that the frame#Moana is a discounted frame. So you can not use other discount in the order.

A: Dear Dianna Howell, we would like to tell you that you can choose photochromic tint in the lens tint if you want to order transition lenses.

A: Dear Sarah Montuori, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Somer Thomas, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

A: Dear Kristi, sorry to hear that, would you please tell us which frame and tint you want to order ?

A: Dear Jessica Daktar, we would like to tell you that your item arrived at our RALEIGH NC DISTRIBUTION CENTER origin facility on December 3, 2021 at 8:59 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Maya Ohlinger, we are sorry to tell you that these frames are both discounted frames. So you can not use other discount in the order.

A: Dear Stephanie May, did you choose the correct country UK before you pay the money ?

A: Dear Tonya Montague, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Marquita Norman,we would like to tell you that you can use the buy one get one free discount tomorrow.

A: Dear Stephanie May, we are sorry to tell you that we can not ship the glasses to Great Britain via standard shipping, so you can only choose express shipping when you placed the order.

A: Dear Ronna E Reynolds, here is the link of this frame: https://www.wherelight.com/wl/GetInfo-2489.html?c=red

A: Dear Louie Rossh, here is the link of these frames : ttps://www.wherelight.com/PrescriptionGlasses.php?frame=2&d=rimless

A: Dear Ashlie D,We are sorry for this, the material costs is rising. So we raise prices of the lens.