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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Stacy Weise    Time: 2022-03-07 15:37
Q: I have 2 PDs. When I select the box it doesn’t give the values my prescription lists. How do I input my PD values?
A: Dear Stacy Weise, would you please tell us your order number ?
RebeccaWhite    Time: 2022-03-07 10:34
Q: When will I receive my order. It was shipped .
A: Dear Rebecca, Your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on March 7, 2022 at 5:09 pm. The item is currently in transit to the destination. You will receive it soon.
Dawn Mclean    Time: 2022-03-05 17:35
Q: Hello, Do you do standard shipping? I would like to order some frames but the shipping price shows $18 ??? Why is your shipping price so expensive?
A: Dear Dawn Mclean, would you please tell us where are you located ?
Bri    Time: 2022-03-05 02:39
Q: Hi, just checking on the status of my order #82202242148316 Thank you
A: Dear Bri, we are sorry for the delay. We will ship your order out this week.
ChristineBetancourt    Time: 2022-03-04 12:28
Q: I do not have my order number how do I check the status?
A: Dear Christine, we would like to tell you that you can log in this account c.betancourt89@gmail.com and you will find the order#82202281851071. We have shipped the order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000031191079
Joycelyn Summerville     Time: 2022-03-04 07:43
Q: I’ve added a new prescription but can’t complete the selection of any pair that I selected.
A: Dear Joycelyn Summerville, would you please tell us your problems in details ?
Chandra Scott-Lover    Time: 2022-03-03 19:08
Q: In need of the results of my last prescription
A: Dear Chandra, would you please tell us your order number ?
Robin     Time: 2022-03-01 18:06
Q: Can you tell me the frames in medium,,with the lowest frame widths, I. Cateye,or any other shapes, ?...
A: Dear Robin, we would like to tell you that you can choose these frames: https://www.wherelight.com/wl/GetInfo-28.html?c=red https://www.wherelight.com/wl/GetInfo-12.html?c=pink https://www.wherelight.com/wl/GetInfo-73.html?c=purple https://www.wherelight.com/wl/GetInfo-35.html?c=red https://www.wherelight.com/wl/GetInfo-78.html?c=green https://www.wherelight.com/wl/GetInfo-1268.html?c=clear https://www.wherelight.com/wl/GetInfo-1303.html?c=black https://www.wherelight.com/wl/GetInfo-1817.html?c=tortoiseshell https://www.wherelight.com/wl/GetInfo-1901.html?c=black https://www.wherelight.com/wl/GetInfo-3140.html?c=gold
FlavioDelaluz    Time: 2022-03-01 11:50
Q: I haven’t received my glasses yet
A: Dear Flavio Delaluz,we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000062303410
Spring Smith    Time: 2022-02-28 11:15
Q: Could you let me know when my order will be delivered? 82202201011092 Thank you
A: Dear Spring Smith, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000023507635
SheritaTurner    Time: 2022-02-27 08:26
Q: I want to make sure my order went through. Here is my order number 22202251948595
A: Dear Sherita Turner, we would like to tell you that your order is being processed now.
NicoleA    Time: 2022-02-27 01:27
Q: How come sometimes the reccomended lenses are the "thiner" ones. How does that affect vision etc
A: Dear NicoleA,would you please take a photo of the original prescription with PD and attach it in the email ?
Moni Koenig     Time: 2022-02-26 14:50
Q: would you be able to do trifocals in the frames?
A: Dear Moni Koenig, we are sorry to tell you that we can not make trifocals.
TeresaWendorff    Time: 2022-02-26 08:16
Q: Are your glasses sent priority mail or is there a way to insure them? My sister ordered a pair that post office claims delivered and she got message, went to door and nothing there. I am afraid to order now.
A: Dear Teresa Wendorff,would you please tell us where are you located ?
Miriam Cacopardo    Time: 2022-02-25 01:52
Q: I would like to order a pair of bifocal glasses without line. Which option do I choose please? Also I want to have the reading lenses with reduced thickness. Can you please guide me. Thank you
A: Dear Miriam Cacopardo, would you please take a photo of the original prescription with PD and attach it in the email ?
KatriceDade    Time: 2022-02-24 06:49
Q: The last update was 2/17, where are my glasses?
A: Dear Katrice Dade, Your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on February 24, 2022 at 6:18 pm. The item is currently in transit to the destination. You will receive it soon.
Spring Smith    Time: 2022-02-24 03:35
Q: Could you let me know when order 82202201011092 will ship? Thank you
A: Dear Spring Smith, we would like to tell you that we will ship your order out this week.
Leisha Johnson    Time: 2022-02-22 13:41
Q: I’m trying to order more than one pair it allowing i place a wishlist I’m not able to retrieve it I just want pay one time shipping fee.
A: Dear Leisha Johnson, would you please tell us which frame you want to order ?
Diane Smith    Time: 2022-02-21 18:56
Q: I would like to order the Dalia frame only. Is this possible??
A: Dear Diane Smith, we would like to tell you that you can choose \"frame only\".
Diane Smith    Time: 2022-02-21 18:55
Q: can i order the frame only??
A: Dear Diane Smith, would you please tell us which frame you want to order ?
GwendolynCordero    Time: 2022-02-21 17:47
Q: Hey I ordered frames from you Saturday. When can I expect shipping confirmation?
A: Dear Gwendolyn, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000029078863
JuliaJuelich    Time: 2022-02-21 12:48
Q: Hello, can I get a status on 22202021346432? Thank you!
A: Dear Julia, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000031364633
LisaHenkel    Time: 2022-02-21 07:49
Q: I placed an order the first part of February. I did not receive a confirmation email. Can you please tell me the status of my order? Thanks so much, Lisa Henkel
A: Dear Lisa, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000027846518
LauraAccetta    Time: 2022-02-21 04:42
Q: I have a fladh sale frame in my cart but i want them in a reader and thats not a selection. Can they be made into a reader?
A: Dear Laura, would you please tell us which frame you want to order ?
ValVarcoe    Time: 2022-02-21 03:03
Q: Ihave changed my mind on the order in my basket but it will not allow me to delete it.
A: Dear ValVarcoe, would you please take a screenshot of your shopping bag ?
Rhonda Washington     Time: 2022-02-20 19:23
Q: Do you all do progressives with no-line bi-focals? That’s my interest. I would hate to order $200 plus lens & they have the line. That’s not my preference. Rhonda
A: Dear Rhonda Washington, do you mean that you want progressives with no-line lenses ?
RebeccaStone    Time: 2022-02-19 16:39
Q: My shipping status has been the same for almost a week. I don’t think it’s been updated. I really hope they are on their way to me.
A: Dear Rebecca Stone, we are sorry for the delay. We will ship your order out this week.
Jordan     Time: 2022-02-19 12:36
Q: Can I order extra sunglasses clips for my glasses?
A: Dear Jordan, we would like to tell you that you can check these links: https://www.wherelight.com/feature/wl/GetInfo-60.html?c=black&t=0 https://www.wherelight.com/feature/wl/GetInfo-59.html?c=purple&t=0 https://www.wherelight.com/feature/wl/GetInfo-58.html?c=black&t=0 https://www.wherelight.com/feature/wl/GetInfo-58.html?c=purple&t=0
Sigrid Smith     Time: 2022-02-18 10:31
Q: I ordered metal cateye sun glasses but received plastic cateye with regular lens frames. Order number 82202041056285 had 3 pair of glasses but I thought I had made 2 separate orders.....one order with blue/yellow glasses and pink frames...and the 2nd order was metal cateye sunglasses.....I didn't order plastic cateye frames. Please assist me....eagerly waiting for metal cateye sunglasses I paid for!
A: Dear Sigrid, do you mean that you didn\'t order the glasses#92136 ?
Blue    Time: 2022-02-18 08:15
Q: Is it possible to order non-prescription sunglasses lenses in every frame? If yes, how do I order them? I tried selecting polarized lenses, but it is requiring I add a prescription, and selecting fashion/no prescription doesn't offer an option to tint the lenses...
A: Dear customer, we would like to tell you that you can choose single vision lenses and fill none in sph value.
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