Buy Prescription Glasses Online at Affordable Prices

Storm Ford Time: 2025-08-21 17:37

Q: For some reason it will not take my payment?

A: Dear Storm Ford, We are sorry to hear that,would you please tell us which card you used ?

tabitha.thomas1992 Time: 2025-08-21 16:46

Q: Hello, my order states it was shipped but looking at the tracking information all it states is that the label has been prepared but has not been picked up my USPS and to contact seller for any inquiries. I am curious why it actually hasn't shipped and when I should be expecting it to. Thank you.

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

ahhitspooki Time: 2025-08-21 16:43

Q: I received my glasses but one of the glasses that had little bat emblems on the frames one side was fine but the other has a broken back I've tried to see what might have happened because the package was not damaged but it looks like that someone had tried to glue the back back on prior to being sent out

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Angela Greene Time: 2025-08-21 15:55

Q: UPS has not received my shipment, label was created on 8/19/25. Please advise when package will be give to UPS for delivery. Thank you.

A: Dear Angela Greene, We would like to tell you that you will receive the package tomorrow. It has arrived at Facility in Mebane, NC, United States

itsmenoteagas Time: 2025-08-21 15:50

Q: Hello i ordered some glasses for my father i added an image of the prescription and the glasses are still wrong what can we do to get them fixed

A: Dear Rodolfo Castillo, We have checked your order and original Rx,we find there are add values in the original Rx, but you ordered single vision distance glasses in the order. Are you sure that the lenses you chose are correct ? Would you please tell us whether your father wore progressive lenses before ?

a.signabove Time: 2025-08-21 14:00

Q: I am ready to place an order for three pairs of glasses that are in my cart for some reason it is not giving me the 50% off plus I also had a new 30% off and it’s not accepting that as well so can you tell me what the problem is? Also, I want to pay for these through United healthcare and I don’t see any place to enter that I’m a new customer of United healthcare so I’m not sure how to go about this at all. Thank you.

A: Dear customer, We are sorry to hear that, would you please take a screenshot of your shopping bag and send it to us ?

Stacey Scott Time: 2025-08-21 12:09

Q: How long does it take to recieve order?

A: Dear Stacey, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300118185 We would like to tell you that the shipping time is 14-18 Business Days.

Nelson TaraDactyl Time: 2025-08-21 11:55

Q: My glasses arrived and the prescription you did is WAYYY worse. In fact it made my left eye feel weird for a while after wearing it. I put my regular glasses on (same exact prescription) and I see fine. The prescription you sent is very strong and not my prescription.

A: Dear Nelson TaraDactyl, We are sorry to hear that, would you please tell us which pair has problem first ?

Nelson TaraDactyl Time: 2025-08-21 11:52

Q: My glasses came and the prescription is completely wrong that I received and the prescription I put in is correct. It's a VERY strong prescription that you sent.

A: Dear Nelson TaraDactyl, We are sorry to hear that, would you please tell us which pair has problem first ?

smithfarm90 Time: 2025-08-21 10:04

Q: These are my first glasses. I’m confused. I need bifocals . When filling out the form it asks for PD. I have two PD’s, distance PD and a near PD. But there is no place to put this on the form. The distance PD is 59 and the near PD is 56. What do I need to do?

A: Dear customer, We would like to tell you that you can fill distance PD 59 directly.

asetformula666 Time: 2025-08-21 09:48

Q: I placed an order can u deduct my 25 dollar off coupon from this order couldn't remember CODE

A: Dear Marg Triplett, We would like to tell you that we have sent the coupon to you via email again, you can check it in your email.

Stacy Reynolds Time: 2025-08-21 07:50

Q: thank you for the response and I will totally be looking for my glasses in the next week or so

A: Dear Stacy Reynolds,Our pleasure.

Beverly Walker Time: 2025-08-21 06:44

Q: Where do I upload the prescription?

A: Dear Beverly Walker, We are sorry to tell you that the Rx you filled in the order is different from the original Rx. We have received photo of your prescription. We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $55 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

darnbell09 Time: 2025-08-21 05:08

Q: Can I send 2 frames back to get new prescription? I like my glasses but don’t want unusable glasses around. Will pay for the no lens.

A: Dear customer, We are sorry to tell you we don\'t offer that service.

Joycehairy533 Time: 2025-08-21 03:30

Q: Hello, I ordered two pair of glasses on the 12th and still shows there processing, order number is 80825120635377 could you please check on this matter. Thank you, Joyce Miller

A: Dear Joyce Miller, We need to confirm the prescription with you since add values are different. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

beth nilsen Time: 2025-08-21 01:30

Q: No problem. Can you send me a picture of "BEATRIX" ordered on 7/10/2016.. Order #2160710085130 Thank you, Beth

A: Dear Beth Nilsen, We would like to tell you that we have sent it your email address. About picture of \"BEATRIX\", we are sorry to tell you that we don\'t have it now.

beth nilsen Time: 2025-08-21 01:28

Q: I have your style "LAURYN" Order #2170920054534 9/20/17... What size are they? The number inside of my glasses is 5371 54 17-140. I love the size and want to order more.

A: Dear Beth Nilsen, We would like to tell you that we have sent it your email address. About picture of \"BEATRIX\", we are sorry to tell you that we don\'t have it now.

Stacy Reynolds Time: 2025-08-20 21:00

Q: I just went back and read the message that was sent to me on August 3, about the cancellation I did not see it before now. I’ve been waiting on the glasses my mistake but yes, I do want all six pair of my glasses that I purchased.

A: Dear Stacy Reynolds, Ok, we will continue to process your orders and will rush the orders for you. We will ship your orders out next week.

Stacy Reynolds Time: 2025-08-20 20:53

Q: Yes, I still want the order. I did not get the email so I did not know that you all had canceled the order. How long does it take to get to receive your orders?

A: Dear Stacy Reynolds, Ok, we will continue to process your orders and will rush the orders for you. We will ship your orders out next week.

Eileen Michele Hansen Time: 2025-08-20 17:12

Q: Order 80825201122470 Please cancel this order. Wrong style

A: Dear Eileen, Ok, we will cancel your order and will refund you the money.

Juanice Hasan Time: 2025-08-20 16:37

Q: Hello, I would like to exchange a pair of glasses I ordered on 80825041722074.How can I proceed?

A: Dear Juanice Hasan, We are sorry to hear that,would you please tell us which pair you want to return and the reason ?

Tanya Rogers Time: 2025-08-20 15:34

Q: 80825071049592. Hello this is one of my orders, and I need to return one pair the Denny Green pair. For some reason the prescription seems a little off like really strong. I was trying to search for info in starting a return, but unable to locate the return/refund button. Please assist. I’ve ordered many frames with prescription and all were perfect except these so I’m unaware of the returning policy. Thanks in Advance!

A: Dear Tanya Rogers, We are sorry to hear that,please ddon\'t worry, would you please tell us whether other pair in the order is good ?

Tonya Ayers Time: 2025-08-20 13:23

Q: I placed my order a month ago and chose faster shipping. Your website says processing time for single lens glasses is 2-3 days. Why does it still say processing?

A: Dear Tonya Ayers, We are sorry for the delay, but we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. We have checked your order and we are sorry to tell you that the frame#Dabria 30412-1 in gold is out of stock. It will come back in stock at the end of this month. Do you need to change it to other frame ?

lunamoon619 Time: 2025-08-20 12:31

Q: I’m looking for a pair of frames similar to the “Ishbak” style to replace my broken glasses.

A: Dear customer, We are sorry to tell you that Ishbak is out of stock, and the lenses on this frame can not be installed on other frame.

lunamoon619 Time: 2025-08-20 12:31

Q: I’m looking for a pair of frames similar to the “Ishbak” style to replace my broken glasses.

A: Dear customer, We are sorry to tell you that Ishbak is out of stock, and the lenses on this frame can not be installed on other frame.

Dana Turner Time: 2025-08-20 09:55

Q: Hello! I received an email from customer service member, Phyllis, regarding the PD on my recent order. I replied that my PD should be corrected to 67. Please proceed with my order. Best and thank you!

A: Dear Dana Turner,Thanks for your reply and we have corrected PD value to 67.We will process your order immediately and will rush the order for you.

fgvikingsmom Time: 2025-08-20 09:27

Q: I need to return my glasses I purchased. I can’t see out of any of them. Plus they don’t fit. I will need a return label and also a refund.

A: Dear Debra D Wellman, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which pair you can not see out of and which pair doesn\'t fit ?

Stacy Reynolds Time: 2025-08-20 06:24

Q: Question, I purchased six pair of glasses on August 2/25. My question is they have not Process yet, can you tell me when will they be shipped? Thank you in advance

A: Dear Stacy Reynolds, You emailed us that you want to cancel these orders， and we sent the emails to you, but you don\'t reply us. Do you mean that you still want these orders ? And please reply us as soon as possible after you receive this email.

Stacey Time: 2025-08-20 05:10

Q: Hi, I ordered my glasses on 8/8/25. .I wanted to try something new .With Vooglam i get my ordered in a week.This is taking a really long time.Im a lil concerned.How much longer will it be?

A: Dear Stacey, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300118185

Melanin Angel Time: 2025-08-20 04:00

Q: I thought the points mall was to reedem points not use

A: Dear Melanin Angel, Would you please tell us your question in details ?

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