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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

timcooney    Time: 2022-04-26 18:23
Q: when will my glasses arrive? order 22204211557582
A: Dear Tim, we would like to tell you that we will ship your order out this week. And the shipping time is 15-25 days.
CoreyHill    Time: 2022-04-26 09:17
Q: Do you accept HSA?
A: Dear Corey Hill, we don\'t accept HSA.
Joe    Time: 2022-04-26 03:05
Q: Do you have black butterfly glasses with rhinestones around the edges only?
A: Dear Joe, do you have the picture of it ?
Claire    Time: 2022-04-24 22:04
Q: Dear Wherelight? Do you ship to Belgium? If not, do you ship to the UK? Thank you.
A: Dear Claire, we would like to tell you that we can ship the glasses to Belgium and the UK. But we can only ship the glasses to these countries via express shipping.
AbigailArteaga    Time: 2022-04-24 17:10
Q: The screw and what looks like a keeper/threaded post fell out. Is there a way to get a replacement screw?
A: Dear Abigail Arteaga, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
AutumnEdwards    Time: 2022-04-24 09:14
Q: Hello! I ordered 2 pair of glasses in the BOGO sale. One pair is perfect. The other pair I cant wear, the lenses are blurry when I look around the lens. I can only see when I keep my eyes perfectly straight ahead.
A: Dear Autumn Edwards, We are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us which pair is not good ?
Maria AnnaGradishar    Time: 2022-04-23 12:13
Q: I ordered a bunch of eyeglasses last 4/14 Order : 22204141027082 Can you please tell me when I will get it ?
A: Dear Maria, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903185700000064106672 The shipping time is 15-25 days.
DarrinHalton    Time: 2022-04-22 07:00
Q: Never received my glasses
A: Dear Darrin Halton, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
Jovani Martinez     Time: 2022-04-19 19:47
Q: I'm waiting my package you say 14 days but my package is not sent
A: Dear Jovani Martinez,Our ups said that you refused the package. If you don\'t want to pay the import fee or COD fee, we would like to tell you that we can refund you the money of this fee. Do you still want your package ?
KrystalYorgason    Time: 2022-04-19 18:31
Q: Hi, I bought two pairs and I am unable to wear one of them due to the progressive lens. Is there a way to return them? Thank you
A: Dear Krystal Yorgason,sorry to hear that, would you please tell us which pair is not good ?
IsaiahMarin    Time: 2022-04-19 18:05
Q: I put my address in but i forgot to put in my apartment number. Is there a way I can fix this?
A: Dear Isaiah Marin, would you please tell us your detailed address ?
DeeYoung    Time: 2022-04-19 16:14
Q: I paid for my glasses to be shipped quicker and still have not received them. They are taking longer than the ones i got with normal shipping. I would like to know when my order will be delivered because i have ordered a lot of glasses through you
A: Dear Dee Young, sorry for the delay.Would you please tell us the order number ?
KristaLaFontaine    Time: 2022-04-18 11:58
Q: Hello - my address says Unreceipted but I entered an address. Is this going to hold up my order or is there anything else I need to do? Thank you, Krista
A: Dear Krista LaFontaine, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
SarahHumphrey    Time: 2022-04-18 07:31
Q: Ordered glasses a couple weeks ago and it's says they have been shipped but I haven't gotten any updates in a week. Is there something I can do? Is there something wrong with the shipment?
A: Dear Sarah Humphrey,your item departed the RALEIGH NC DISTRIBUTION CENTER origin facility on April 18, 2022 at 10:42 pm. The item is currently in transit to the destination.You will receive it soon.
LeTiaRiley    Time: 2022-04-18 02:54
Q: Hi is there an updated tracking on my last order? Thanks
A: Dear LeTia Riley, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
MariaHaye    Time: 2022-04-17 05:57
Q: Order NO.: 82204170550443 I want to make sure the Elvia glasses come with the tinted frame shown in the photo.
A: Dear Maria Haye,we are sorry to tell you that we will not make the lens tinted if you choose no tint in the order. Do you need us to change the lenses for you ?
IvonneVega    Time: 2022-04-16 16:27
Q: Can you tell me the Axis value for a normal person that does not have this condition. My prescription is in blank and your app does not let me continue my order without this information?
A: Dear Ivonne Vega, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Lateeya Henderson     Time: 2022-04-16 11:08
Q: I order on 04/05/2022 still haven’t received my glasses. I paid for rush delivery
A: Dear Lateeya Henderson, we would like to tell you that your package has arrived at Jackson, MS, United States. You will receive it soon.
Michelle Taboada    Time: 2022-04-16 07:48
Q: Hello, I would like to know if you ship your glasses to Costa Rica? Thank you
A: Dear Michelle Taboada, we are sorry to tell you that we can not ship the glasses to Costa Rica because of the COVID-19.
CHARMAINECRAWLEY    Time: 2022-04-15 05:50
Q: Good day. I like to know how do I use my point toward my frames? Thank you
A: Dear CHARMAINECRAWLEY, we would like to tell you that you can use your points in your shopping bag before you check out.
Challis Kunde    Time: 2022-04-14 20:18
Q: Is there another way other than the “try on function “ to see what size I wear?
A: Dear Challis Kunde, we would like to tell you that you can measure the size by yourself.
Challis Kunde    Time: 2022-04-14 10:49
Q: How can I tell what size of glasses I wear?
A: Dear Challis Kunde, we would like to tell you that you can use \"try on\" function.
KerlysMarin    Time: 2022-04-13 18:27
Q: Saludos, será mi primera compra necesito lentes con fórmula multifocales, que se tornen oscuros ante el Sol. Que me recomienda en monturas? Hacen envios para Venezuela, que tiempo tarda en llegar, sólo manejo idioma espa?ol.
A: Dear Kerlys Marin, we are sorry to tell you that we can not ship the glasses to Venezuela. If you want to choose transition lenses, you can choose photochromic tint in the lens tint.
KerlysMarin    Time: 2022-04-13 18:11
Q: Saludos, será mi primera compra necesito lentes con fórmula multifocales, que se tornen oscuros ante el Sol. Que me recomienda en monturas? Hacen envios para Venezuela, que tiempo tarda en llegar, sólo manejo idioma espa?ol.
A: Dear Kerlys Marin, we are sorry to tell you that we can not ship the glasses to Venezuela.
BriBennett    Time: 2022-04-13 11:15
Q: Package is to be delivered today, but it says I have to pay import fees??? I’ve ordered many time with you all and never had to pay import fees.
A: Dear Bri Bennett, sorry to hear that, would you please tell us your order number ?
KatyAnaya    Time: 2022-04-10 19:42
Q: I'm waiting my package you say 14 days but my package is not sent
A: Dear Katy Anaya, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
JanetGiuffre Nightingale    Time: 2022-04-10 05:17
Q: Some eyeglasses don’t show what size they are. How can you know?
A: Dear Janet, would you please tell us which frames ?
AudreySoroka    Time: 2022-04-09 16:17
Q: Order No. 22203220901546 Tracking No. CNDFY22203220901546 Delivery Time 2022-03-31 Buy Time 2022-03-22 This order still has not been received and I was charged $174, not the price $136 USD. WHY?
A: Dear Audrey Soroka, we would like to tell you that your package has ARRIVAL AT DESTINATION COUNTRY,Vancouver Intl, CA. You will receive it soon.You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-ecommerce.html?submit=1&tracking-id=CNDFY22203220901546
DonnaParrott    Time: 2022-04-09 09:07
Q: How long from my order saying shipped out till it gets to usps and my tracking status changes?
A: Dear Donna Parrott,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
Trixie Verchota     Time: 2022-04-06 19:33
Q: I really want to order the green Aphrodite frames, but it won't allow me to because my PD isn't in the range. I want them made anyway please. I've got over 50 pairs of glasses that are this big or bigger and they work just fine. And these frames are so beautiful! And my favorite color.
A: Dear Trixie Verchota, would you please tell us your PD ?
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