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VictoriaRose Time: 2022-05-20 05:49

Q: I need to correct my address

A: Dear Victoria Rose, Is your order number 82205200538317?Would you please tell us your correct address so that we can change it for you?

kimmyjolie Time: 2022-05-18 23:08

Q: Why cant I use my BOGO free coupon with the glasses in my cart?

A: Dear Kimberly, would you please take a screenshot of your shopping bag and send it to us ?

kimmyjolie Time: 2022-05-18 22:45

Q: Is there a way to add my own prescription?

A: Dear kimberly, we would like to tell you that you can log in your account and find \"My prescription\".Then you can fill your own prescription.

Sam griffin Time: 2022-05-17 14:22

Q: I ordered a pair of glasses and the status says it shipped on 5/13 (tracking number 9400116902368877191488) however on the usps tracking website it says that they havent received them. I would just like to know if they are on the way and the tracking site is slow or smth

A: Dear Sam,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

EmilyKramer Time: 2022-05-17 08:51

Q: Hi my order number 22205051423423 says it was shipped out in the 11th but the tracking still says USPS awaiting the item. Just curious if the glasses are still in route and shipped out?

A: Dear Emily Kramer, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

MaryDalba Time: 2022-05-16 12:21

Q: Hi I ordered glasses in Feb, I love them! But I broke one of the arms off the hinge. Any recommends to fix? Thanks

A: Dear MaryDalba, Would you please take a photo of the broken glasses first?

Dee Time: 2022-05-16 10:06

Q: Order NO.: 82204281618240 i did not receive my free glass chain that i selected for my order. I received the glasses but not the free hearts chain.

A: Dear Dee, Would you please take a photo of all the things you received?

Katia Romero Time: 2022-05-14 10:57

Q: When is the estimated arrival of my order?

A: Dear Katia Romero, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903185700000063724624 And we have checked it and found it have delivered in mailbox.Would you please check it first?

ElaineGideon Time: 2022-05-14 07:51

Q: How do I order transition lenses so they can be worn inside and outside?

A: Dear Elaine Gideon， We have transition lenses,and you can select\"photochromic\" lenses tint in step 5.We suggested the color \"photochromic grey\".

SandraHespe Time: 2022-05-13 18:45

Q: Do you have transition lenses that darken in the sun?

A: Dear Sandra Hespe, We have transition lenses,and you can select\"photochromic\" lenses tint in step 5.We suggested the color \"photochromic grey\".

Sofia Sanchez pe?aloza Time: 2022-05-12 08:06

Q: Hola envíos a Mexico

A: Dear Sofia Sanchez, Hello.We can ship to Mecixo.Welcome to visit WhereLight!

Gabriela Martinez Time: 2022-05-12 02:55

Q: Where can I go to keep track of my order

A: Dear Gabriela Martinez, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903185700000061427992

JeanneLangevin Time: 2022-05-11 11:49

Q: I am trying to track my order 8220419226064 and it tells it is in NC on 4/28/22. It is 5/11/22 and have not received my order Jeanne Langevin

A: Dear Jeanne Langevin, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Crystal Johnson Time: 2022-05-11 09:18

Q: Whwhere are my glasses said order was complete and processed on the 8.

A: Dear Crystal Johnson, You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50474858047&requester=WT/trackdetails

Christine Inuktalik Time: 2022-05-11 08:14

Q: I don’t see any item in my cart so why am I getting notifications? And the “unpaid” column is highlighted.

A: Dear Christine Inuktalik, sorry, would you please tell us which notifications you received ?

KellyJones Time: 2022-05-11 04:32

Q: May 6 , says order was shipper, but no movement in last 5 days. Still says awaiting pickup. Any updates ?

A: Dear Kelly Jones, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

KarlaCruz Time: 2022-05-10 03:00

Q: Blessings: I received a txt that said something about my Rx in order 82204271651579, also my email change, how can I change it? Thanks!

A: Dear KarlaCruz,We have resent you the email , please check the email from us.

BrittanyOlley Time: 2022-05-09 20:50

Q: I purchased a couple pairs of glasses earlier today and realized a few hours later that I order them to be sent to the wrong address. How do I change it so I receive my package at the right address?

A: Dear Brittany Olley, Would you please tell us your correct address ?

BrittanyOlley Time: 2022-05-09 20:49

Q: I put the wrong address down for delivery how do I change it

A: Dear Brittany Olley, Would you please tell us your correct address ?

VickiHeckroth Time: 2022-05-09 15:53

Q: How long will it take to get my new glasses. Order #222050519563292022-05-05. I am going on vacation May 25th and would love to have them by then. I am so excited to get them. I have ordered several pairs from you and have never been disappointed. My glasses are my fashion statement. Thank you

A: Dear VickiHeckroth, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

NiroopaRoopnarine Time: 2022-05-07 17:00

Q: Hello i am trying to put in my PD information but its not accepting it,I need help Please. Thank you, Niroopa Roopnarine.

A: Dear NiroopaRoopnarine, Maybe it\'s because the frame you choose is too big so it can\'t fit your correct PD.You can choose other frames on our website.

Megan Guidry Time: 2022-05-07 11:37

Q: Are transition lenses an options for any of the offered lens?

A: Dear Megan Guidry,Would you please tell us which frame and which type of lenses do you want?

Cheri Time: 2022-05-07 10:13

Q: Do you do no line bifocals

A: Dear Cheri, the progressive type is no line bifocal type.Just choose it in the step1 .

GraceHull Time: 2022-05-05 17:17

Q: Hello, it's been a few months and I never got my order, it's been shipped and everything, it just got lost in transit and USPS said they can't find it. Could you please direct me on where to go to get a refund? My order number is 93001902742000000005884198. Thank you!

A: Dear GraceHull, We are sorry to hear the loss of your package and it is very regrettable to have such an accident. We have checked your tracking information and we found that it didn\'t update for a long time.It\'s probably lost. And please don\'t worry, we can remake the order for you. Would you please tell us if you accept this? We are looking forward to your feedback. Thank you for your understanding and support.

Debbie Time: 2022-05-04 07:57

Q: I usually wear about a 51 smaller frame. What size would I need?

A: Dear Debbie, Would you please tell us that 51 is your PD or the length/height of frame ?

MelodyCuadra Time: 2022-05-03 18:30

Q: When will my order ship

A: Dear MelodyCuadra, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon.The process needs 5-7 working days. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

JenniferWatson Time: 2022-05-02 06:27

Q: What clip on sunglasses do you recommend for the floral Claudette frames?

A: Dear JenniferWatson, we are sorry to tell you that there is no suitable clip for the floral Claudette frames.Would you please choose other frames?

RaquelBermejo Time: 2022-04-30 08:53

Q: Hello, Just wondering when my order will ship. No rush or worries, I'm just excited. Order # 22204210840014

A: Dear RaquelBermejo, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Barbara Rogers Time: 2022-04-27 21:17

Q: The PD Value chart goes from 70-80, I can't get a 60 in there with my order, also I need to know if the bifocal with line comes in the cateye in my wishlist, it doesn't have an item #.

A: We are sorry to tell you that the glasses which PD value chart goes from 70-80 can\'t fit you. You can choose a smaller frame on our website.And would you please tell us the name of the cateye frame.

Jordyn Calder Time: 2022-04-27 18:19

Q: Hello, I was wondering if you accept VSP insurance. I can't find any information online stating you accept insurance at all.

A: Dear Jordyn Calder,we do not accept VSP insurance,but we can offer a receipt for you.

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