Consulting Servive Center

A: Dear Jessa Joehnk, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Erin Martin, We are sorry to hear that, but would you please tell us reason why you want to return ?

A: Dear Reeves Alexis, We are sorry to tell you that we don\'t receive your email, and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300132747

A: Dear Petersen Alison, We need to confirm the prescription with you since your sph value of right eye is positive and sph value of left eye is negative .And we sent many emails to you, but you don\'t reply us. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Shelia Landry, We would like to tell you that your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on August 27, 2025 at 12:52 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear customer,We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Moira Ward, We are sorry to hear that, but would you please tell us your correct PD value ?

A: Dear Nantasha Williams, We would like to tell you that we have correct it for you and you can check the picture below.

A: Dear Stacey, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Ariana Blevins, We would like to tell you that your item departed USPS facility in GREENSBORO NC DISTRIBUTION CENTER on August 27, 2025 at 1:11 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Stephanie Thompson, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear customer, We can add glasses for you, but we need to charge you price difference. Is that ok ?

A: Dear Brenda, We are sorry to hear that,would you please tell which pair you want to return and reason ?

A: Dear Brittany Dorian, We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. We checked your original Rx for frame #A-1242, there is no prism value, but have add value (+1.00) in it .please check the screenshot. It\'s add value,not prism value and base direction.You may fill in the wrong place in the order. We\'ll modified for you in the order. And there is add value in your Rx, Are you sure you wanna use single vision distance lens? We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. But you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens. Please let us know your desicion.

A: Dear Alice Romo, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Benita Holt, we would like to tell you that we have double check information in order and have corrected Rx in the order for you.

A: Dear Annessa Smith, Ok, we have correct it for you.

A: Dear Mistie Chandler, About order#80625251802147, In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ? About order#80625271154235, would you please tell us which pair has problem ?

A: Dear Christa Scott, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear Sally Catena, We would like to tell you that we have converted single vision distance Rx to single vision reading Rx. We have corrected Rx of glasses#Sims 93308 in tortoiseshell color, glasses#Arlette 7115 in floral color and glasses#Opulence TR9021270 in brown color. So these three pairs of glasses will be single vision reading glasses.

A: Dear Marissa Bluzer, We are sorry to hear that, would you please tell us your correct address so that we can correct it for you ?

A: Dear Emalee Hurst, We would like to tell you that your item departed USPS facility in RALEIGH NC DISTRIBUTION CENTER on August 26, 2025 at 11:29 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Guevara Savanna Jo, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Ransom Tina, We would like to tell you that we will ship your order out this week.

A: Dear Carmen, We are sorry to hear that, would you please tell us your correct address and your order number so that we can correct it for you ?

A: Dear Mary Purkett, Would you please tell us which pair you want to add ?

A: Dear Victoria Caudillo, We would like to tell you that we have correct it for you

A: Dear Polly Snyder,  We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? We have sent the address you filled in the order via email. If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

A: Dear Jenny Flores, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $28.35 coupon which is the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

A: Dear Taylor, We are sorry to tell you that we can\'t make this frame#Keith with prescription lenses, so you can choose \"frame only\". Sorry for this.