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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

FrankieAitken    Time: 2022-08-18 04:06
Q: Do you offer transition lenses that change colour in sunlight?
A: Dear Frankie Aitken, yes, we offer it. You can choose photochromic tint in the lens tint.
Tracy    Time: 2022-08-17 18:59
Q: I was trying to check out and take advantage of the free shipping but it is still charging me. Is there a code I’m missing?
A: Dear Tracy, do you choose the standard shipping ?
Alexandra    Time: 2022-08-17 07:53
Q: Hello! I am looking for vintage drop-arm frame styles. Do you have any on the site? Thank you!
A: Dear Alexandra, do you have the picture of it ?
RuthEngeldinger     Time: 2022-08-17 05:46
Q: Hallo. K?nnen Sie mir bitte mitteilen wo mein Paket ist und in etwa wann es geliefert wird es ist Urlaubszeit und ich muss planen und jemanden beauftragen das Paket entgegenzunehmen damit es nicht gestohlen wird. Ich freue mich auf Ihre schnelle Antwort. https://www.ups.com/track?loc=en_US&tracknum=1Z3X54730473536076
A: Dear Ruth Engeldinger, the Estimated delivery date is Thursday, August 18 between 9:00 A.M. - 1:00 P.M.
BrandyCrawford    Time: 2022-08-17 05:10
Q: I am trying to track my order through UPS.com and it says the tracking number I have isn’t valid. I just want to know where they are, so I can be on the lookout for them..
A: Dear Brandy Crawford,Your item departed the MEMPHIS TN NETWORK DISTRIBUTION CENTER destination facility on August 17, 2022 at 10:16 pm. The item is currently in transit to the destination. You will receive it soon.
CarrieBarnett    Time: 2022-08-16 14:46
Q: Please advice when my package will arrive
A: Dear Carrie Barnett, we would like to tell you that the shipping time is 15-25 days.
Lori LoraleenMcCloskey    Time: 2022-08-16 12:27
Q: I received a message starting my order has shipped but the tracking and location hasn’t changed for over a week can you tell me what’s happening thanks
A: Dear Lori, Your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on August 16, 2022 at 8:52 pm. The item is currently in transit to the destination.You will receive it soon.
MicheleDuBard    Time: 2022-08-15 23:05
Q: I just looked at the order and I selected reading instead of distance on both pair ????
A: Dear Michele DuBard, Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
MicheleDuBard    Time: 2022-08-15 23:01
Q: After looking at the wording on distance I think I selected the wrong sight for my glasses. I am nearsighted so I need glasses for distance. Can this be confirmed on whether I selected the incorrect one?
A: Dear Michele DuBard, Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Cassandra Clifford     Time: 2022-08-15 07:35
Q: It says my order has finished. And the shipping label was Created 6 days ago but not shipped. Can you please let me know why the delay and when the Order will actually ship
A: Dear Cassandra Clifford, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
DawneLillard    Time: 2022-08-14 19:32
Q: My PD is different than what the options are to select on my RX. What can I do?
A: Dear Dawne Lillard, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want ?
AmberThievin    Time: 2022-08-12 12:10
Q: My order says a shipping label was created 3 days ago but usps is still awaiting package and it hasn’t shipped yet. When can I expect it to ship?
A: Dear Amber Thievin, Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.
MirandaLizarraga    Time: 2022-08-12 10:56
Q: I have two PD numbers and neither one is showing up as an option
A: Dear Miranda Lizarraga, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Mary Walker    Time: 2022-08-11 13:34
Q: I have a prescription how can I submit it.
A: Dear Mary Walker,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Keona Coburn     Time: 2022-08-11 05:28
Q: Why haven’t my shipping information updated?
A: Dear Keona Coburn,Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.
LilianaAguedo Reyes    Time: 2022-08-11 05:28
Q: Hello. , How long will my order ship?
A: Dear LilianaAguedo Reyes, we would like to tell you that we will ship your order out next week.
AshleyMartin    Time: 2022-08-10 14:29
Q: When is my order shipping?? I paid the express shipping method and it says the product is finished for two days now.
A: Dear Ashley Martin, We would like to tell you that your order is being shipped out.You can check the shipping status at https://www.ups.com/track?loc=en_US&requester=QUIC&tracknum=1Z00F5V50474550002/trackdetails
CarrieBarnett    Time: 2022-08-10 12:10
Q: Yes please continue with my order.
A: Dear Carrie Barnett, ok, we will continue to process your order.
Stephanie Gentile    Time: 2022-08-09 19:55
Q: When will my order ship?
A: Dear Stephanie Gentile, we would like to tell you that we have shipped the order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000055827248
CarrieBarnett    Time: 2022-08-09 17:33
Q: I don't want to cancel order. Not cancelled with my consent at all.
A: Dear Carrie Barnett, would we continue to process your order ?
DonnaLaRiviere    Time: 2022-08-09 12:43
Q: I am not fully understanding my daughters RX both OD & OS have 1 number each w
A: Dear DonnaLa Riviere, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Susan Newhall     Time: 2022-08-09 05:12
Q: I just want the green round ones as a pair of sunglasses. All this measuring stuff is way to much work. How do I get a typical size?
A: Dear Susan Newhall, would you please tell us which frame you want ?
OmayraSalabarria    Time: 2022-08-08 10:44
Q: La compra no me cogio el bogo.
A: Dear Omayra Salabarria, we have checked your order and two orders both used bogo discount.
LatoyaSingleton    Time: 2022-08-07 11:43
Q: How long will my order ship
A: Dear Latoya Singleton, we will ship your order out this week.
Julie guarino    Time: 2022-08-06 14:12
Q: I have a pair of glasses in cart. How do I get to prescription to change pd
A: Dear Julie, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .
RoseGore    Time: 2022-08-05 17:57
Q: I paid for express shipping ..... when will they ship?
A: Dear Rose Gore, we would like to tell you that we will ship your order#82207290803575 out this week.
WinifredHampton    Time: 2022-08-04 00:59
Q: How do I remove one of the glass. It is the blue pair
A: Dear Winifred Hampton, if you don\'t pay the money, you can place a new order directly.
SheylaGonzalez     Time: 2022-08-02 22:06
Q: It doesn’t allow me to click the link
A: Dear Sheyla Gonzalez, we have sent it to your email address.
Keona Coburn     Time: 2022-08-02 21:29
Q: How long does it take for frames to be shipped?
A: Dear Keona Coburn, we would like to tell you that you can click this link: https://www.wherelight.com/help.php/helpInfo-42.html
SheylaGonzalez     Time: 2022-08-02 20:59
Q: Hi how long until you ship orders
A: Dear Sheyla Gonzalez, we would like to tell you that you can click this link: https://www.wherelight.com/help.php/helpInfo-42.html
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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