Buy Prescription Glasses Online at Affordable Prices

ShaunaStrickland Time: 2022-10-17 16:56

Q: How long after its in "shipped" status does it arrive?

A: Dear Shauna Strickland, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Francine walker Time: 2022-10-16 09:28

Q: Trying to track my glasses it's been 2 weeks

A: Dear Francine walker, The tracking shows that 2022-10-16 16:46 NORTH HOUSTON TX DISTRIBUTION CENTER, Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in NORTH HOUSTON TX DISTRIBUTION CENTER on October 16, 2022 at 4:46 pm. The item is currently in transit to the destination. You will receive your order soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000034005049

SandraDoyle Time: 2022-10-16 05:57

Q: To whom it may concern: Could you please give me an update on my order, #22210080910577

A: Dear Sandra Doyle, your order is still in processing. We will ship it in this week and we will email you a tracking number. Thank you.

HerbMeyer Time: 2022-10-14 13:59

Q: Trying to log in under my name: Carol Meyer

A: Dear Herb Meyer, please log in under your email: hmeyer@bellsouth.net

AshleyAlicea Time: 2022-10-08 18:25

Q: I was wondering if the kids lenses were polycarbonate lenses. And are the adults?

A: Dear Ashley Alicea, we would like to tell you that the material of our lenses are all resin.

AmyGraham Time: 2022-10-08 07:35

Q: I'm looking for a pair of tortiousshell glasses. Please help!

A: Dear Amy Graham, please don\'t worry, would you please send us the photo of that frame ?

Darlene Time: 2022-10-07 08:57

Q: Do you have some Titanium frames for ladies?

A: Dear Darlene, here is the link of Titanium frames: https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&material=3&l=Titanium

KeonneSullivan-Johnson Time: 2022-10-05 06:32

Q: Hi I did log into my account first and I did live chat chat after it didn’t work and they said to use Chrome browser instead of Safari. It’s still doing it even with Chrome and the website is also freezing up, showing up blank at times, and not doing anything when you try to click on live chat link and other links on the site. There must be some site error? I’ve tried this 10 times so I dot know what to do.

A: Dear KeonneSullivan-Johnson, do you translate the language of the page ?

KeonneSullivan-Johnson Time: 2022-10-04 16:09

Q: Hi. It’s very frustrating that every time I save items to my wishlist they disappear a few minutes later and I have to keep scrolling forever to find them again…IF I can find them. Is there a glitch with the site? I keep losing dozens of wishlist items

A: Dear KeonneSullivan-Johnson, sorry, do you log in your account first ?

AcaciaWilliams Time: 2022-10-04 12:08

Q: Can I used insurance coverage towards the cost of glasses?

A: Dear Acacia Williams, sorry, we don\'t support insurance.

GingerSpicer Time: 2022-10-03 11:24

Q: Here is My order, without the FALL50 discount.

A: Dear Ginger Spicer, we are sorry to tell you that you ordered a pair of discounted frame, so we can not apply other discount to your order again.

KairissSaavedra Time: 2022-10-03 09:10

Q: Hi, I would like to know the status of my order: #82209290502244

A: Dear Kairiss Saavedra, we would like to tell you that we will ship your order out this week. When it is shipped out, we will send the tracking number to your email address: silverwings_22@hotmail.com, your patience and understanding will be greatly appreciated.

Andrea Stuart Time: 2022-10-02 21:22

Q: How much do the points equate to?

A: Dear Andrea Stuart, 100 points = $1

MelissaBetz Time: 2022-10-02 17:23

Q: Why is it taking so long for me to get my glasses? I have always recieved my glasses pretty promptly but it's been almost 2 weeks and I even paid for expedite shipping

A: Dear Melissa Betz, we are so sorry for the delay, we sent many emails to you. And we didn\'t receive your reply. So we cancelled your order and refunded you the money in case of making the incorrect glasses. If you still want to order glasses, you can place a new order by yourself. Thanks for your understanding.

Jada Dodds Time: 2022-10-02 16:06

Q: Hey i have a warranty on my glasses and i want to replace mine because they’re broke

A: Dear Jada Dodds, please don\'t worry, we will help you. Would you please take a photo of the broken glasses and send it to us ?

Sanjuana Martinez Time: 2022-10-02 14:45

Q: I need a refund for my order

A: Dear Sanjuana Martinez, Please don\'t worry, we will help you. What is wrong with your order ? why do you need a refund ? we will try our best to help you.

Kacen Calloway Time: 2022-10-02 12:52

Q: Order No 82209210547366 says my order has a tracking number created but no other information has been put out about it that was on September 28th that it says the tracking number was created I would like to know where my order is

A: Dear Kacen Calloway,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Zaida Alvarez Time: 2022-10-01 18:27

Q: What happen with my Order NO.: 822091023451642022-09-10 23:11:16

A: Dear Zaida Alvarez, the email in your order is rzcreations85@gmail.com And we sent several emails to you to confirm the prescription with you. But we didn\'t receive your reply. So we canceled your order and refunded you the money in case of making the incorrect glasses. We are so sorry for the inconvenience.

BrendaHicks Time: 2022-10-01 12:00

Q: How to select transmission lenses

A: Please check the picture below. When you select lens tint, please choose photochromic tint.

TiaOwsley Time: 2022-09-27 17:10

Q: When are my glasses going to be here it says it's being shipped

A: Dear Tia Owsley,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

HeatherWalbridge Time: 2022-09-26 07:57

Q: My order had a shipping label created on o 9/20 and USPS still does not show receiving the package. How long should this take?

A: Dear Heather Walbridge,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

CobiLeggett Time: 2022-09-26 01:26

Q: I can’t find my order

A: Dear Cobi Leggett, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000034004066

Patrick Serra Time: 2022-09-25 08:17

Q: What type of lense do you use, plastic, or glass, what types and grades?

A: Dear Patrick Serra, it is resin.

Jennifer andrew Time: 2022-09-24 13:45

Q: Hi, im wondering when I can buy from you? I'm in the uk and your site says USA only

A: Dear Jennifer, we would like to tell you that we can ship the glasses to the UK via express shipping.

Sarah Time: 2022-09-22 21:26

Q: On my script it says Near ADD 0.50 but that value doesn’t seem available to order? Is there a way I can still get lenses made?

A: Dear Sarah, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

JesseJohnson Time: 2022-09-21 01:10

Q: I am wanting to buy a few glasses. My prescription does not fit the provided boxes/answers. I am happy to send through my prescription. Willing to order over email with PayPal. Please help. I will be a return customer if you can help me.

A: Dear Jesse Johnson,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

HollyDumont Time: 2022-09-20 20:45

Q: Hello, what if my PD is less than 63? The place where I need to put in the PD measurement only goes as low as 63. Please advise.

A: Dear Holly Dumont, if you can not fill your PD, we suggest you to choose other smaller frame because we can not make this frame with your PD.

MicheleMaher Time: 2022-09-20 06:41

Q: Please check on order #82208310636044. Tracking says label was created 9/14 but no record of shipment.

A: Dear Michele Maher, Your item departed the RALEIGH NC DISTRIBUTION CENTER origin facility on September 20, 2022 at 8:36 pm. The item is currently in transit to the destination. You will receive it soon.

RayleneDunham Time: 2022-09-19 17:05

Q: How long does an order usually take? And how can I track my order?

A: Dear Raylene, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000036799892

Red Johnson Time: 2022-09-19 12:46

Q: Why can't I order? I went to place an order and I realized I wanted to change it so I canceled it. I was adding more glasses to my order... now I can't check out, the page just keeps refreshing. I can't use to BoGo offer nor am I getting free shipping on an $130 order. When I login on the desktop site, it shows nothing in my bag or of the items I placed on the wishlist while on my phone. It seems very odd I was allowed to pay until I canceled the order. It's like I'm locked out. Owell... on to another website I guess. I'm not waiting days for a response on why I can't order.

A: Dear Johnson, please don\'t worry. Would you please take a screenshot of cart and send it to us ?

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