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Jennifer Baum Time: 2025-09-18 07:49

Q: I would like to return one of the glasses I just received as I do not like them. How do I process a return/exchange for a different pair?

A: Dear Jennifer Baum, We are sorry to hear that,but would you please tell us which pair you don\'t like first?

Kendra Kling Time: 2025-09-18 07:27

Q: I received 3 pairs of glasses. 2 pair are correct. The other has wrong prescription. Can you help in any way?

A: Dear Kendra Kling, We are sorry to hear that, but would you please tell us which pair has problems ?

Chelsea Carter Time: 2025-09-18 07:26

Q: I placed an order on 9/4. I got an email that said it shipped on 9/11, but when I track my order, it still says “pre-shipment - Shipping Label Created, USPS awaiting item.” Is something wrong? Why hasn’t it actually shipped yet?

A: Dear Chelsea Carter, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Luis Santiago Time: 2025-09-18 06:14

Q: I will like a buy a pair with you but I am worry about Trump's tariff. Will there be an additional charge to the post office?

A: Dear Luis Santiago, We would like to tell you that you don\'t need to pay tariff temporarily. We will undertake this part. But the shipping time will be longer than before.

terryroniballard Time: 2025-09-18 04:17

Q: I can’t add my promo code

A: Dear customer, We are sorry to hear that, but would you please tell us which promo code you want to use first ?

lmbranch7 Time: 2025-09-17 15:45

Q: I need to return my glasses the prescription is incorrect these are way too strong.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

asetformula666 Time: 2025-09-17 12:30

Q: Yes I can accept that 30$ cash coupon code and also can I use it toward my new order and also I'm applying the buy 1 get 1 Free code BOGO to my order need answer asap.

A: Dear customer, We are sorry to tell you that These coupons and other promo code can not be used in one order at the same time. Do you still want $30 coupon ?

purplengreenjellybeans Time: 2025-09-17 10:59

Q: Order number 20925021906304. I placed this order on 9/2/25. I check the shipping status daily but, USPS shows it only created a shipping label, has not received the package yet. Why is this taking so long?

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Curry Debbie Time: 2025-09-17 09:15

Q: Order #20925011218087 one pair is bent frame I want to return

A: Dear Curry Debbie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ineabelldelarosa30 Time: 2025-09-17 03:20

Q: Buenos días. El 9 de septiembre hice una orden. Al día de hoy no le dice o no tengo costo el status de mi orden. Tampoco me dicen cuál es la fecha de llegada aproximada

A: Dear customer, We are sorry for the delay, we will ship your order out next week.

Sofia Whitehead Time: 2025-09-17 02:28

Q: One of the pair of glasses that I ordered is way loose, they will not stay on my head. I don’t mean slides down my nose, l mean the right arm feels broken and won’t even stay on my ears. How can we start the return and refund process?

A: Dear Sofia Whitehead, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

asetformula666 Time: 2025-09-16 19:55

Q: Hi this is the Code for the 5$ off Coupon that expires on Sept 22 2025 (CjKMr110vN08Be0908) and also did you send the Code for the 45$ Coupon?

A: Dear customer, We can combine $5 coupon and $25 coupon , would you please tell us whether you can accept it ? About $45 coupon, we\'ve sent it to you via email.

Nita Time: 2025-09-16 16:15

Q: I have a new prescription, and it will not allow me to put in the numbers.

A: Dear Nita, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

anitagooljar Time: 2025-09-16 13:10

Q: Order: 80925061057466 I paid for expedited shipping. Please rush my order, I need those glasses for a family member that’s going out of the country.

A: Dear customer, We will rush the order for you, but we find you ordered two pairs of single vision distance glasses and a pair of progressive glasses. Are you sure about this ?

Cody Giles Time: 2025-09-16 08:56

Q: I was curious if there WAS any way to get the Quella frames? It says they are unavailable, but I am willing to buy in bulk. I have been wearing them for years. Thanks!

A: Dear Cody Giles, We are sorry to tell you this frame is discontinued.

Jessica SOSNOSKI Time: 2025-09-16 06:28

Q: My package has been in North Carolina since September 10th and I paid extra shipping to get my package quicker. I need a refund for my extra shipping, and I need to know what is up with my package. I am VERY excited to get my new glasses, and it seems that they are stuck in transit or something.

A: Dear Jessica Sosnoski, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. We are sorry to tell you that the shipping time of Advanced Delivery is 7-14 Business Days and it doesn\'t include processing time.

Jessica Cardines Time: 2025-09-15 19:04

Q: I was hoping my order was received back and could be re-delivered by now. I can’t track what happened to it now. I am leaving town in a week and was hoping to have them by then. Through no fault of my own the post office sent them back. See previous messages. Is there anyone that can help me out and track them down?Or someone that I could talk to? I’m feel devastated.

A: Dear Jessica Cardines, We are sorry to tell you we still don\'t receive your package, but we will redeliver your package after we receive your package.

Rachel Payne Time: 2025-09-15 18:40

Q: I need to make a return, how do I start the process?

A: Dear Rachel Payne, We are sorry to hear that,would you please tell us which pair you want to return ?

theresa mcdonough Time: 2025-09-15 18:29

Q: i absolutely HATE three of the pairs i got. please lemm eknow how to continue from here. thanks

A: Dear Theresa Mcdonough, We are sorry to hear that,would you please tell us order number first ?

lesleylou Time: 2025-09-15 18:07

Q: Hello. do you do multi-focal lenses. off so, how do you measure the correct height for individual frames? Thanking you. Lesley L.

A: Dear customer, We would like to tell you that we make multifocal lenses, and our optometrists will make segment height based on expensive.

asetformula666 Time: 2025-09-15 13:47

Q: Hi Why is it that I can't use all my COUPONS for an order. It's not fare to allow only 1 coupon to be used toward a order. I have a 25 cash coupon and a 5 cash coupon that expires on the Sept 22. I need to use both Coupons toward my next order. I need a solution.

A: Dear customer, Would you please tell us the code of $5 coupon first ?

asetformula666 Time: 2025-09-15 13:23

Q: I except the 45 dollar coupon..Thank you!

A: Dear customer, Would you please tell us the code of $5 coupon first ?

Sunny Glantz Time: 2025-09-15 12:33

Q: Wrong shipping address

A: Dear Sunny Glantz, We are sorry to hear that,would you please tell us which pair you want to change and new frame you want ? We will change it for you. And would you please tell us your correct address ?

Jolene Kelly Time: 2025-09-15 11:17

Q: Hello. My order number is 80825031501010. I am trying to request a return, as both of my glasses are crooked and one pair that has sunglasses clip makes my vision have colored prisms. Could you please help me as to what I should do next? Thank you.

A: Dear Jolene Kelly, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jacqueline Little Time: 2025-09-15 08:29

Q: I would like to return a pair of glasses

A: Dear Jacqueline Little, Would you please tell us which pair you want to return and the reason why you want to return ?

christineagosto9 Time: 2025-09-15 08:09

Q: Order:80925051409380, has not shipped. UPS has informed me that the package has not been received by them. When can I expect for you to ship my package? I have paid for express shipping as well

A: Dear customer, We would like to tell you that you will receive your package tomorrow. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50331949539&requester=WT/trackdetails

christineagosto9 Time: 2025-09-15 07:38

Q: My shipping label was created but UPS said it never was scanned at the drop off and they do not have my package. I paid express shipping as well but my package has not left your location. Please assist

A: Dear customer, We would like to tell you that you will receive your package tomorrow. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50331949539&requester=WT/trackdetails

Anita Graham Time: 2025-09-15 06:37

Q: Why won't the PAY3 coupon allow my total to be $169? When I use the coupon I get $214 balance. Can I use my ordered wrong coupon with a promotion?

A: Dear Anita Graham, Do you choose photochromic tint or tint? Progressive Tinted Lenses will charge extra $10 for each pair. Progressive Photochromic Lenses will charge extra $15 for each pair.

atadpole Time: 2025-09-15 06:19

Q: I have my glasses in my shopping cart and I am ready to purchase them. How do I double check the options I selected and make sure that my prescription is correct? I would like to do this before I check out and pay for them but I don't see how to do it.

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please take a screenshot of glasses in your shopping bag ?

cindygallegosx2 Time: 2025-09-14 21:55

Q: Apparently my mailbox was full and mailman returned it without asking or holding the package for at least a day!!! He didn’t even bother to say anything and just returned it! Can you re send my glasses?

A: Dear customer, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. Hc 61 box 4069,Trujillo alto,PR,00976,US When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

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