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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

NycoleHyatt    Time: 2022-11-30 15:14
Q: I ordered some glasses over a month ago, paid for expedited shipping, and they still have not arrived.
A: Dear Nycole Hyatt, Our local UPS said that your local UPS find that you moved from the original address. So delivery is failed. Would you please tell us your correct address ? We can change it for you.
OraliaRossel    Time: 2022-11-26 15:52
Q: I send back my glasses and still no refund posted to my account and nobody is responding to my messages
A: Dear Orie Rossel, We are sorry to tell you that we sent the emails to you. But you don\'t reply us. Concerning your case, we can offer you a $31.93 coupon which is the half cost of these eyeglasses. You can use the coupon to place a new order. Would you please tell us whether you can accept it ?
RolondaSwinton    Time: 2022-11-26 08:14
Q: Hi it’s 9719
A: Dear Rolonda Swinton, Do you mean that the address is 9719 Old Dowd Rd ?
RolondaSwinton    Time: 2022-11-25 16:00
Q: I check the status of my package & it was returned to sender. When can I expect to receive my order?
A: Dear Rolonda Swinton, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please tell us your correct address? When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.
MaxeemMorin    Time: 2022-11-23 08:33
Q: Hi, i order glasses like 3 weeks ago I can’t track them, but the website said it shipped 2 weeks ago I don’t know if my package is lost, can you give me information ? I just wanna know if it’s coming or not
A: Dear Maxeem Morin, we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-ecommerce.html?submit=1&tracking-id=CNDFY82211051850484
Yasmine     Time: 2022-11-22 14:37
Q: How come the PDs only start at 64?
A: Dear Yasmine, would you please tell us which frame you want to choose ?
KrisGraham     Time: 2022-11-20 21:23
Q: I ordered sunglasses and ordered them with default lenses are they tinted or not? I specifically ordered them because they were labeled as sunglasses but now I’m not sure if they are tinted or not. My order does not say if they are or not. It just says default lens.
A: Dear Kris Graham, we would like to tell you that you choose frame only. And there is tint on the lenses.
BryGalindo    Time: 2022-11-17 12:34
Q: I was wanting to know why my glasses are still in preshipment as of 11/3? If there is anything I can do to help please let me know!
A: Dear Bry Galindo, You said that you want to change the address, so we keep the order for you. Would you please tell us your correct address ?
Daijah    Time: 2022-11-17 06:23
Q: Hello, Im trying to purchase some prescription glasses on ur website and got stuck because i don’t know my ADD numbers. not sure i have one tbh but can you help me find them with my prescription.
A: Dear Daijah, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Debi Winik    Time: 2022-11-13 11:11
Q: Do you all add prisms to your glasses if needed?
A: Dear Debi Winik, do you want to order progressive lenses ?
AmandaGuy    Time: 2022-11-11 02:54
Q: O never received a response back snot my order. Who can i call ?
A: Dear Amanda Guy, We are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us the order number first ?
MiaWalker    Time: 2022-11-09 12:02
Q: I'm trying to order new glasses but there is only one index available. It is not high enough compared to other glasses I've ordered. I need some assistance.
A: Dear Mia Walker, do you choose single vision premium lenses ? If you want to change the index, we suggest you to choose normal single vision lenses.
Liz    Time: 2022-11-09 06:20
Q: Do you make lenses with prisms?
A: Dear Liz, we are sorry to tell you that we can only make normal single vision lenses with prisms.
Clara Kendrick     Time: 2022-11-08 11:17
Q: How do I take advantage of the 50% off my frames and 25% off my lens?
A: Dear Clara Kendrick, do you fill the code in your shopping bag ?
NikkiGutierrez    Time: 2022-11-08 09:10
Q: Can you please provide me with tracking information on my order: 82211040539326
A: Dear Nikki Gutierrez, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903313315000046623558
Kim    Time: 2022-11-07 23:54
Q: I would like to know if you offer small, medium and large in your frames?
A: Dear Kim, sorry, one frame only has one size.
BryGalindo    Time: 2022-11-07 17:35
Q: Hello I was wanting to look up the trackibg for my order!
A: Dear Bry Galindo, you said that you want to change the address. Would you please tell us your correct address ?
NicholeFigueroa    Time: 2022-11-07 06:44
Q: Good morning I would like to know the status for the order 22210220625412. There is not a real information with the tracking number. Since oct 31 the label was created but it have not been received. Thanks
A: Dear Nichole Figueroa, we would like to tell you that your item departed the RALEIGH NC DISTRIBUTION CENTER origin facility on November 7, 2022 at 9:27 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000031541625 You will receive it soon.
NelmarGonzalez    Time: 2022-11-06 10:25
Q: I would like to know about my order. 82210311723562
A: Dear Nelmar Gonzalez. we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50476596013&requester=WT/trackdetails
MarielaPedraza     Time: 2022-11-06 10:02
Q: It has been over 20 days since my order and over 10 days since you sent me email notification that my order had been shipped out. I have not received anything. All I see based on a tracking number you gave me, is that a label had been created but has no tracking information. Where are my glasses? I ordered two pairs!
A: Dear Mariela Pedraza, sorry, would you please tell us your order number first ?
Karen    Time: 2022-11-05 16:29
Q: Unable to try on
A: Dear Karen, would you please tell us which device you used ?
Jessica    Time: 2022-11-04 21:21
Q: How can I track my order? Order# 82210301344009
A: Dear Jessica, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000030129275
Erin Van Brunt    Time: 2022-11-02 17:04
Q: How do I track my order and when will it arrive? Thanks
A: Dear Erin Van Brunt, we would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
LauraWarren    Time: 2022-11-02 07:14
Q: Hi, looking for any available shipping info or tracking info in regards to Order 82210071302402 thank you!
A: Dear Laura Warren, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000036637590
Michelle Vazquez     Time: 2022-10-31 08:00
Q: Where does the order ship from?
A: Dear Michelle Vazquez, We would like to tell you that our factory is located in China.
Renee Miller    Time: 2022-10-28 12:18
Q: On my order, I would like to add tint like sunglasses when I go outside. What is that called?
A: Dear Renee Miller,we would like to tell you that you can choose photochromic tint in the lens tint.
Elida Cintron    Time: 2022-10-26 01:16
Q: Hacen envios a Puerto Rico
A: Dear Elida Cintron,yes, we can ship the glasses to Puerto Rico
Tyquasiah    Time: 2022-10-24 07:45
Q: Do y’all sell contacts
A: Dear Tyquasiah, sorry, we don\'t.
AmeyIngram    Time: 2022-10-20 18:35
Q: Where do I find my tracking number. 822101400224352022
A: Dear Amey Ingram,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000037878954
JoyceGrantham     Time: 2022-10-19 09:50
Q: Why is the tracking not showing on my order ? Is there a way to know when it will be delivered ?
A: Dear Joyce Grantham, it will take 7-14 business days to deliver. We have shipped your order and the package has arrived in the United States. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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