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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

VanessaCortez    Time: 2022-03-25 21:02
Q: Hi there my prescription wasn't uploading but i have ADD +1.25 OD and OS will that effect my glasses I just purchased. How would i browse lenses that have the add option. Thank you
A: Dear Vanessa Cortez,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
KaidenRoberts    Time: 2022-03-23 06:38
Q: How do I pick my prescription? I’m only seeing certain options
A: Dear Kaiden Roberts, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
NicolePearson    Time: 2022-03-22 18:49
Q: Hi, I have a silly question and just wanted to confirm. When I ordered, I didn't put a prescription in and chose fashion lenses.. so lenses with no prescription. The order says frames only. Will they still have the nonprescription fashion lenses?
A: Dear Nicole Pearson, yes, they are same. We will make non-prescription clear lenses with the frames.
Deborah Allen    Time: 2022-03-22 09:42
Q: My glasses have been in processing for 10 days! When will they ship? Deborah Allen
A: Dear Deborah Allen, we would like to tell you that we will ship your order out this week.
Amanda    Time: 2022-03-22 08:42
Q: Hi, I’m trying to order a few pairs but I have a 005 axis for one eye. Do you not have a prescription for that type?
A: Dear Amanda, we would like to tell you that you can choose 5.
Barb    Time: 2022-03-17 20:56
Q: Hello do you have blue photochromic single vision lenses? I see pink, grey, purple. I am interested in color blue photochromic for single vision lenses though. I will make purchase after I receive your answer. Thanks
A: Dear Barb, would you please tell us which lenses you want to choose, single vision lenses, bifocal lenses or progressive lenses ?
CherriBingham    Time: 2022-03-17 10:44
Q: I just placed another order for glasses and received an email that it is currently being processed! Only problem is, I had this pair sitting in my cart for quite a long time and when I logged back in to order them they were gone so I had to find them again and when the order went through I’m not sure if it took my prescription too because I didn’t just want the frames I also wanted my prescription put in them like the last pair I ordered from you all! How can I find out if the ones I just ordered are actually prescription and not just the frames!!!? PLEASE HELP!
A: Dear Cherri Bingham, please don\'t worry. Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
JanetGiuffre Nightingale    Time: 2022-03-17 08:12
Q: How do I know how to order the correct size glasses. I always have a problem getting the right size because I have a small face. Txs
A: Dear Janet, we would like to tell you that you can measure the size of your previous frame and you can compare the size of the previous frame with the size of our frame.
Cecilia Longoria    Time: 2022-03-17 07:31
Q: May you please update me on my order from February 2022. I haven't received my order yet. Cecilia Longoria 2517 Dunbar Street Corpus Christi, Texas 78405 USA 361-215-7505 Thanks
A: Dear Cecilia Longoria, we are sorry for the delay. We will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
Kelly Jansen    Time: 2022-03-17 01:18
Q: Hello can I get photochromic blue lenses? I see you have pink, grey, purple. I think I’d prefer blue photochromic though.
A: Dear Kelly Jansen, would you please tell us which lenses you want to choose, single vision lenses, bifocal lenses or progressive lenses ?
VictorinaGuajardo    Time: 2022-03-16 18:30
Q: Option is only large...can I order medium
A: Dear Victorina Guajardo, we are sorry to tell you that one frame only have one size on our website.
Kathy M Baldridge    Time: 2022-03-16 04:50
Q: Hello - please remove my E-Mail from all of your corresponce. TOO MANY a day. ***Please Stop ***Tx. kathy
A: Dear Kathy M Baldridge, Sorry for disturbing you. We will remove your email address from our list.
LisaLawson    Time: 2022-03-16 04:29
Q: Good Morning. I placed an order last wednesday (3/9) and this isn't showing in my account at all. I got an order confirmation. My order # is22203090509433. Could someone check this, please? Lisa
A: Dear Lisa Lawson, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903170119000082452157
Serafin     Time: 2022-03-15 10:37
Q: Where do I upload my prescription?
A: Dear Serafin, we would like to tell you that you can log in your account and upload your prescription in \"My prescription\".
karinabuzzi    Time: 2022-03-15 08:22
Q: No logro saber como tengo que poner mis medidas en un pedido de lentes progresivas Tengo para leer +2 y de lejos 0.25 Me puede decir cómo colocó eso a la hora de hacer un pedido gracias
A: Dear Karina,would you please tell us which frame you want to order and take a photo of your original prescription ?
Sandra Soto    Time: 2022-03-15 04:41
Q: Hi! I'm from Chile, I live in Punta Arenas! Can you send me products to my country?
A: Dear Sandra Soto, we are sorry to tell you that we can not ship the glasses to Chile now.
Eva    Time: 2022-03-15 03:06
Q: Could you send it to Spain? Thanks
A: Dear Eva, sorry, we can not ship the glasses to Spain now.
Shannen Sutton    Time: 2022-03-14 20:57
Q: I placed an order and realized I sent it to my old address. I'd still like the order but need to change the address
A: Dear Shannen Sutton, we would like to tell you that we have made changes to your address.
Henderson Sylvia    Time: 2022-03-14 20:39
Q: I didn't see a place to put my prism for my progressive rx
A: Dear Henderson Sylvia, we are sorry to tell you that we can not make progressive lenses with prism.
Mirna    Time: 2022-03-14 04:50
Q: could I just buy the frame? without putting additional bada? I see that the frame has a price and when I put it in the cart the price changes. I mean without lis 12.00 of non prescription blue something. I just want the frame.
A: Dear Mirna, would you please tell us which frame you want to order ?
ElettraFranklin    Time: 2022-03-13 20:53
Q: How do I do a proposal
A: Dear Elettra Franklin, sorry, would you please tell us your questions in detail ?
Fernanda     Time: 2022-03-13 20:51
Q: Como hago para comprar los lentes con mi prescripción?
A: Dear Fernanda, would you please take a photo of the original prescription with PD and attach it in the email ?
Nadia Edith González Huerta    Time: 2022-03-12 14:31
Q: Hacen envíos a México? Y cual es el costo ?
A: Dear Nadia Edith, We would like to tell you that we can ship the glasses to Mexico via express shipping.And the shipping fee is USD 18.95.
EvelynHatcher    Time: 2022-03-11 11:41
Q: I need to know my previous prescription PD numbers. The glasses i purchased i love them but it was not a clear. Vision so that i could see how to read. Do you carry self adjusting readers like multifocus readers
A: Dear Evelyn Hatcher, we would like to tell you that the PD is 63.0 .
RosalinGonzalez    Time: 2022-03-11 11:09
Q: Good day, my order is number is 82202261424312 I would like to know how long it will take to receive the order. I have check the tracking number and it only tells me a label created, from 03-06... its not shiping yet thank you
A: Dear Rosalin Gonzalez, Your item arrived at the hub at 3:33 pm on March 13, 2022 in CLERMONT, FL 34711. You will receive it soon.
Hannea MarisolRosales Lopez    Time: 2022-03-11 01:11
Q: Como puedo introducir mi recetas para comprar mis lentes?
A: Dear Hannea MarisolRosales Lopez, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
RosalinGonzalez    Time: 2022-03-10 07:34
Q: When can I expect my package to arrive? I track the orden, only say: is waithing for ítems lablel create for 3 days Thank you
A: Dear Rosalin Gonzalez, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
DeborahSargent    Time: 2022-03-09 17:38
Q: It said I subscribed to something yesterday. I don't think I did. I do wanna orders glasses; I have a very small face. Do u have glasses in small? I have to get my Rx and someone to help me. Thank u so much and thx for great glasses too!! Deb Sargent
A: Dear Deborah, we would like to tell you that you can check the frames in this link: https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&size=1&l=S(120-129mm)
Suzie     Time: 2022-03-08 01:30
Q: Hi, do you offer navy photochromic lenses? I don’t really care for purple or pink. If not navy transitions, then will you soon provide it or other colors? Thanks for you time.
A: Dear Suzie, do you mean that you want photochromic blue ?
ChristineBetancourt    Time: 2022-03-07 19:45
Q: Order number 82202281851071 When can I expect my package to arrive? Thank you!
A: Dear Christine, we would like to tell you that the shipping time is 15-25 days. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000031191079
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