Buy Prescription Glasses Online at Affordable Prices

Sherika L Finklea Time: 2022-01-22 23:10

Q: What is the difference between getting the black tint and the sunglasses option?

A: Dear Sherika L Finklea, do you mean that you want to know the difference between the black tint of normal frame and the black tint of sunglasses frame?

Tracy Time: 2022-01-22 13:26

Q: Can you add prisms to a progressive lens?

A: Dear Tracy, we are sorry to tell you that we can not make progressive lens with prism value.

TraceyWinfield Time: 2022-01-21 09:28

Q: I had 3 pairs of glasses in my order and when I paid it only showed 2. What happened to my 3rd pair?

A: Dear Tracey Winfield, do you mean that you want to use buy one get one free discount ?

Vickie Baker Time: 2022-01-21 05:35

Q: I have a benefits card do take them

A: Dear Vickie Baker, do you mean that you want to use a discount ?

TaraWatson Time: 2022-01-20 15:24

Q: What is the refund policy if I just don’t like the west they look?

A: Dear Tara,we would like to tell you that you can click this link. https://www.wherelight.com/help.php/helpInfo-42.html

AmandaNelson Time: 2022-01-20 12:47

Q: I want to order the frames called TROPIC in Green - but I need progressive lenses and that wasn't an option on the green or blue color. But then I found a second listing for the same TROPIC frames with black or red or tortise and progressive lenses are an option for these colors. Is there a way to order the green or blue ones with progressive lenses?

A: Dear Amanda, we are sorry to tell you that they are different frames. So we can not make the green or blue TROPIC with progressive lenses.

RondaIsaac Time: 2022-01-20 07:09

Q: Order# 82201110818190 Shipping shows only label created. Can you confirm actual shipment of products please?

A: Dear Ronda, we would like to tell you that we have shipped your order out. Your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 20, 2022 at 7:05 pm. The item is currently in transit to the destination. You will receive it soon.

Linda DeVincenzi Time: 2022-01-20 06:05

Q: Do you carry glasses for a small narrow face?

A: Dear Linda, we would like to tell you that you can choose the frames in this link: https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&size=1&l=S(120-129mm)

MigdaliaAcevedo Time: 2022-01-19 06:45

Q: Theres an extra item in my order i did not mean to purchase. How do i get that removed and credited before the order ships?

A: Dear Migdalia Acevedo, would you please tell us which one you want to remove ?

TiffanyWilkinson Time: 2022-01-19 06:36

Q: order #22201101230089 Good morning, I paid an additional $18.95 to expedite my items on 1/10/22, and I have yet to receive them or receive an update. can this please be looked into? Thank you for your time.

A: Dear Tiffany Wilkinson, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F460423961370&requester=WT/trackdetails

AriellaGardner Time: 2022-01-18 13:11

Q: Hello my order has said it’s in NC awaiting package since the 12th can you tell me where it is??

A: Dear Ariella Gardner, Your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 18, 2022 at 11:00 pm. The item is currently in transit to the destination. You will receive it soon.

Delores Trotter Time: 2022-01-17 12:08

Q: Order NO.: 82201071341165 says it shipped on the 13th on site but tracking number says it still hasn't been received. Can you tell me please if this is true or not? Thank you

A: Dear Delores Trotter, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19 and weather condition, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Beth Stonehouse Time: 2022-01-16 19:28

Q: Hi I have someone else’s order that was sent to me on accident. What would you like me to do?

A: Dear Beth Stonehouse, sorry, would you please take a photo of the package you received ?

MarabethBergman Time: 2022-01-16 10:44

Q: How do I change the Address on one of my orders

A: Dear Marabeth Bergman, sorry, would you please tell us the order number and tell us your correct address ? And we need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Charmaine Longman Time: 2022-01-15 09:33

Q: Hi, I have a BVD number on my prescription. Is this something you make as I can’t see the option when I enter my prescription details. Thank you

A: Dear Charmaine Longman, would you please take a photo of your original prescription and attach it in the email?

VanessaOyola Time: 2022-01-13 09:45

Q: The information on the system indicates my order was shipped, but when I checked is seems that the postal service is still awaiting the order! Can I get a real status, please

A: Dear Vanessa Oyola, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrived in the USA today. The tracking information should be updated soon.

LynnDavey Time: 2022-01-13 00:28

Q: Hi, my PD is 29.0 for my right eye and 27.0 for my left eye. When i go to try a pair on it asks for my pd . There is no left or right eye differential in the drop down list. What am i supposed to enter??

A: Dear Lynn Davey, would you please tell us which frame you want to choose ?

Kelly Reese Time: 2022-01-12 16:19

Q: Where is my order!! I paid additional shipping fee to get them here fast $18.99!!! I still don’t have them!! They are the Kelley Green Oval frame with no prescription!!

A: Dear Kelly Reese, we are sorry for the delay. We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=288544889345&locale=en_CN&cntry_code=us Your package has arrived in Japan. You will receive it soon.

Jaime Time: 2022-01-12 16:02

Q: are these glasses only for non prescription only? if not, how do i enter my prescription information?

A: Dear Jaime, would you please take a photo of your original prescription and tell us the frame you want to order ?

KendraDicer Time: 2022-01-11 20:53

Q: I am trying to track my order it isn't working 821122513043322021-12-25

A: Dear Kendra Dicer, You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-ecommerce.html?submit=1&tracking-id=CNDFY82112251304332

Valerie Time: 2022-01-11 20:01

Q: I have a complicated prescription?very myopic with a 7 prism in each lense, and progressive. Can your frames hold this thick of a lense?

A: Dear Valerie, we are sorry to tell you that we can not make 7 prism.

RemeeHuff Time: 2022-01-10 16:09

Q: Order 82112291425393 Can you tell me where my latest order is? It’s been showing NC since January 5, without any action. I’ve ordered almost 30 pairs of glasses from Wherelight, and it has never taken this long.

A: Dear Remee Huff, We would like to tell you that your item departed the RALEIGH NC DISTRIBUTION CENTER origin facility on January 10, 2022 at 8:29 pm. The item is currently in transit to the destination. You will receive it soon.

SharondaGarvin Time: 2022-01-09 11:42

Q: can my glasses all be made without the coating

A: Dear Sharonda Garvin, do you mean that you want us to make the glasses without any coating ?

ClarissaHughes Time: 2022-01-07 13:14

Q: I keep trying to reorder the xanthia frames because mine broke but I can’t get pass the lense type step. I want the exact same glasses again. I also want the charla frames with the lenses just like the ones in the xanthia and ordered last time. I am supposed to have a $10 off coupon (because mine broke). I want to use the 50off code and a free shipping code. clarissahughes89@gmail.com

A: Dear Clarissa Hughes, please don\'t worry. Would you please tell us whether you chose the Free Form lenses ? And would you please take a screenshot to show us the problems ?

CarlaLeal Time: 2022-01-07 12:38

Q: Change of address: 671 third street, Fall River Massachusetts 02721

A: Dear Carla Leal, we would like to tell you that we have changed the address in your order.

Vickie Baker Time: 2022-01-06 21:56

Q: I can’t check out the wrong phone number is on my check sheet

A: Dear Vickie Baker, would you please tell us your correct phone number ?

paulettekinsel Time: 2022-01-06 08:54

Q: what's the price for delia frame in tortoise shell

A: Dear Paulettekinsel, It is $28.95

MarleneLeslie Time: 2022-01-06 08:28

Q: Good morning, status of order #82201010731165 thank you

A: Dear Marlene Leslie, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877347014

bridgette Time: 2022-01-06 07:58

Q: why won't it let me upload my photo to try on these glasses

A: Dear Bridgette, would you please tell us which frame you want to try on ? And would you please send your photo to us ?

AnitaEsteve Time: 2022-01-05 18:42

Q: I have a prescription for progressive lenses, but I wanted to order pair with just the distance and reading prescriptions (but no line) and not the middle (computer) distance prescription- is that possible

A: Dear Anita Esteve, would you please take a photo of the original prescription with PD and attach it in the email ?

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