Buy Prescription Glasses Online at Affordable Prices

Dave Wanamaker Time: 2021-05-28 12:11

Q: Where are the ones shown on Facebook ? I can’t find them on your site

A: Dear Dave Wanamaker, We will help you. Would you please send a picture to us ?

RachelWard Time: 2021-05-28 11:59

Q: On my order, I forgot to add BLUE LIGHT BLOCKING to the XELA frames. These frames should have no prescription, only blue-light blocking. thank you, Rachel

A: Dear Rachel Ward, OK. We will add the BLUE LIGHT BLOCKING to the XELA frames.

PeggyWood Time: 2021-05-27 14:14

Q: Is the correct return address WherLight Customer Service Center 101 Jo Anne Cir, Cary NC US 27513-5234. I looked up the address and it is a Town house. Is this correct? Thank you for your time

A: Dear Peggy Wood, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

VivianeFisher Flaherty Time: 2021-05-27 09:57

Q: I've followed a link to bogo and am only getting 30 percent.......

A: Dear VivianeFisher Flaherty， if you want get bogo, please enter the code : bogonew. Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

JoanneSnapp Time: 2021-05-25 10:17

Q: Hello. My order was returned for the 2nd time. Please resend order # 9400116902368877581302 to 1505 Guthrie Crossing Dr. Loganville Ga 30052. Please make sure I receive this order. Thank you

A: Dear Joanne Snapp, Ok. We will ship to 1505 Guthrie Crossing Dr. Loganville Ga 30052.

CyndiRainey Time: 2021-05-24 17:30

Q: I just received an email, my order destination is Heath, OH US. When is should be delivered to Richardson, Tx or Dallas, Tx

A: Dear Cyndi Rainey, The address you entered in your order is 1851 N Greenville Ave Bldg 4, Apt 4323, Richardson, TX, US. If it is incorrect, would you please tell us your correct address ?

MarcellaOhton Time: 2021-05-23 09:08

Q: With all due respect, Your email wasn’t helpful at all. The status you see there with tracking HASNT CHANGED. It says as of the 16th it’s on it was to the next destination. Please sort this out, please call the USPS and open a case with them so they can investigate where the package is. As the sender you can do this. Thanks, Marcella Sent from my iZombie Begin forwarded message: From: wherelight Date: May 18, 2021 at 11:14:31 PM PDT To: zoeistrouble Subject: Answer: Reply-To: wherelight ? Question: My order hasn’t arrived and was originally due to arrive on the 14th. No tracking has been updated Answer: Dear MarcellaOhton, the tracking shows that 2021-05-16 00:00 In Transit to Next Facility -> Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877586130 lizzy best wishes

A: Dear Marcella Ohton, We have contacted with the USPS. They advise you to be patient for another week. Would you please tell us if you can accept this ?

LeetressArchuleta Time: 2021-05-22 15:36

Q: Hello I was wondering if you could explain the buy one get one free I have two glasses in my basket and I was thinking how does this work is it the same glasses or do I order one of one color and order another of a different color or do they have to be the same one same size same kind of glasses I hope that makes sense

A: Dear Leetress Archuleta, Please choose two pairs of glasses and add them into your cart. And please fill in the bogo code. We will only charge you one pair. Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

NicholeMota Time: 2021-05-22 13:48

Q: Hi, I canceled my most recent order right after I made it and was still charged. Order was canceled but I still have not been refunded.

A: Dear Nichole Mota, We would like to tell you that we have refunded you the money. The date when the money will be returned to your account is decided by your credit card bank. It is related with your credit card bill date. It usually takes 7-25 business days. Thanks for your understanding.

Leonor Contreras Time: 2021-05-22 12:23

Q: Do u have any plastic nice butterfly ????on temple on frames size 53?

A: Dear Leonor Contreras, Sorry , we don\'t .

DanaSmith Time: 2021-05-22 08:25

Q: I am trying to order 3 pr of glasses for my daughter because she always loses them & it won’t let me check out. Yes they are on the sale list but I don’t want expensive ones. I have ordered two pr of the cheap ones before with no problem. It’s really frustrating!!

A: Dear Dana Smith, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

DonnaMcNeill Time: 2021-05-21 21:57

Q: On May 12, it said my order was in the United States. When I went to check the tracking order, it says there is no such number. Today is May 22. I ordered on 5/5. It’s been 17 days. I WANT MY GLASSES OR A REFUND. if I don’t have my glasses by the end of May, your company will be reported to customs. I have tried several times to be nice about this. Now I’m very upset. I need these glasses for June 5.

A: Dear Donna McNeill, The tracking shows that your order was delivered. Do you receive it ?

TINAMEREKO Time: 2021-05-21 13:48

Q: Do you except insurance and do you do bifocal lenses

A: Dear TINA MEREKO, We don\'t take insurance. We have bifocal lenses.

Christina Prada Time: 2021-05-21 10:17

Q: Hi I love the frames I have ordered but I have had a disaster because the lenses are not the usual high index thinnest I am used to and despite following your PD instructions it must be incorrect as I can not wear any of the glasses they are not in focus. Devastated as I ordered 3 pairs. Can I return? I’m now very anxious about ordering online. Kind regards, Chris

A: Dear Christina Prada, We are so sorry to hear this, please don\'t worry, we will help you. What lens index did you use before ? Ultra High Index 1.74 ? Would you please take a photo of your original prescription and send it to us ?

DeniseSmith Time: 2021-05-21 05:56

Q: I ordered a pair of glasses on 5/12/21. I haven't gotten a response about my shipping or where my glasses are. I did read this section of the website before I ordered and saw that pretty much everybody is saying the same thing I'm saying now and I had a feeling that I shouldn't order glasses but I paid $78 for a pair of glasses that I have no idea where they are.

A: Dear Denise Smith, The tracking number is 9400116902368877556409. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877556409

HectorRosario Time: 2021-05-20 06:29

Q: Hi my name is Aida Melendez I had order some eyeglasses for my husband Hector and having recived it is was order about April 29 2021 I was checking on the wherelight page and is nothing on the order list or any were the item is Bruno #82104291959365 and I had paid $ 73.85 please check on that and let me now ASP. Thank and have a goog day. Here is my shortstuff059@yahoo.com or hectorrosariodiaz@gmail.com.

A: Dear Aida Melendez, The tracking number is 9400116902368877552753. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877552753 Please do not use multiple email address . Thanks for your understanding.

AidaMelendez Time: 2021-05-20 05:00

Q: HELLO My name is Aida Melendez Ihad order Bruno item #82104291959365 paid with Paypal $ 73.85 and having recived nothing and look on the wherelight.com page and is nothing . can you please help me thanks have a good

A: Dear Aida Melendez, The tracking number is 9400116902368877552753. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877552753

AnnaBonner Time: 2021-05-20 03:01

Q: Hi, I didn't receive my tracking information.

A: Dear Anna Bonner, The tracking number is 1Z00F5V50460481863, You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50460481863&requester=WT/trackdetails

DeborahNorman Time: 2021-05-19 18:33

Q: hello I do not understand why every progressive frame I pick says my p.d. is too small. it makes not sense since this the usual frame size I order. please explain why I am having such a problem. these frames I want are same size as previously ordered. thank you Deborah norman

A: Dear Deborah Norman, Would you please tell us your PD ? Which frame do you want ?

kristina and gabrieltsioutsiopoulos Time: 2021-05-19 14:52

Q: Hi I have ordered many glasses from you. I have been highly satisfied. My last order the Holly glasses were not correct for my vision. They made me feel dizzy. I don’t know if it is the frame size or what. Can you get back to me

A: Dear Kristina Tsioutsioupoulos, We are so sorry to hear this, please don\'t worry, we will help you. We can remake the glasses for you. Would you please tell us if you can accept this ?

DawnS Time: 2021-05-19 14:38

Q: I emailed and sent you 2 messages on here 4 days ago! Why no response to any of my inquires??

A: Dear DawnS, We didn\'t receive your email. We are so sorry for this. We will help you. Would you please tell us your problem in detail ?

LeahMeredith Time: 2021-05-19 07:16

Q: I canceled my order right after I made it and I was still charged. I want my card credited back.

A: Dear Leah Meredith, Ok. We will cancel your order and refund you.

Steph Time: 2021-05-18 17:57

Q: Hi there. I can’t select my pupillary distance of 57 on the glasses I want. Why?

A: Dear Steph, If you can select your PD, the frame is too big, it can\'t fit your PD. Please choose smaller frame.

Jessica Pierce Time: 2021-05-18 15:54

Q: How do I order non-prescription sunglasses? I want the Adara frame with non-polarized, non-prescription sunglasses.

A: Dear Jessica Pierce, Please choose 0.00 as your prescription.

MarcellaOhton Time: 2021-05-18 11:18

Q: My order hasn’t arrived and was originally due to arrive on the 14th. No tracking has been updated

A: Dear MarcellaOhton, the tracking shows that 2021-05-16 00:00 In Transit to Next Facility -> Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877586130

IanGrimsdick Time: 2021-05-18 10:07

Q: Hi There! The tracking number provided for my order on Apr 30 is not showing up as valid, can we double check to see if the correct one was given? Thanks!

A: Dear Ian Grimsdick, The tracking has been updated. The tracking number is CNDFY82104300022026, https://ecommerceportal.dhl.com/track/

MelaniaCruz Time: 2021-05-18 08:16

Q: Hello I would like to know when my order will shipped my order number is 82105101032023 thank you

A: Dear Melania Cruz, We will ship your order in this weel. We will email you the tracking number. Please don\'t worry.

MargeeWilson Time: 2021-05-18 08:02

Q: I was excited to receive my glasses and they look great! I got progressive lenses and they do not match up with my eyes. Can I get them redone or a refund?

A: Dear Margee Wilson, We are so sorry to hear this. Please don\'t worry, we will help you. In order to find the cause, would you please describe the feeling in detail when you are wearing the glasses ?

ChelseaHoup Time: 2021-05-18 05:20

Q: Hi I'm trying to get tracking on my order. Please advise when or where my order is.

A: Dear Chelsea Houp, The tracking shows that PONTIAC MI DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility -> Your item arrived at our PONTIAC MI DISTRIBUTION CENTER origin facility on May 18, 2021 at 9:00 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400128206335404191675

AnnaBonner Time: 2021-05-17 11:46

Q: Hi I placed my order on 29/04/21. When will they be shipped?

A: Dear Anna Bonner, We will ship your order today and we will email you a tracking number tomorrow. Please don\'t worry.

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