Buy Prescription Glasses Online at Affordable Prices

TerryWildt Time: 2021-04-29 11:43

Q: Hello, I cant find any info on my order 91005. These glasses frames broke very easily at the bottom and will not hold the lens correctly. Is there anything that can be done?

A: Dear Terry Wildt, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

samanthatyers Time: 2021-04-29 01:05

Q: Number:82104170942483 2021-04-17 I paid for express delivery and my glasses are unreceipted. What does this mean?

A: Dear Samantha Tyers, We sent many emails to you, but we didn\'t receive your reply. Would you please check your email : chilly-billy@hotmail.co.uk ?Because the clips are colored, we recommend that you do not choose lenses tint. Do you need us to remove the tint for you ?

AmberHunt Time: 2021-04-28 12:39

Q: I paid for the express shipping on my two orders from 4/15 and I am just checking to see how much longer before the glasses get shipped? Order #82104151852486 Thank you!

A: Dear Amber Hunt, We are so sorry for the delay. Because you ordered Ultra High index 1.74 and Photochromic Brown lenses, the production time is much longer than ordinary lenses. We will ask the factory to make the order as soon as possible, and we will email you a tracking number when we ship the glasses. Your patience and understanding will be greatly appreciated.

MarciaPage Time: 2021-04-28 10:23

Q: I was just wondering if my glasses were sent out?

A: Dear Marcia Page, The tracking number is 9400116902368877566934. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877566934

AlannaRalph Time: 2021-04-27 19:45

Q: Why can’t I check out

A: Dear Alanna Ralph, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

SamanthaLee Time: 2021-04-27 14:54

Q: I'm trying to find a pair that fits my PD, but a lot of them seem too high for me. My PD is 28. Is there any way to find frames that would my prescription?

A: Dear Samantha Lee, Your PD is 56（28+28=56）， please choose 56 as your PD.

JoyRogers Time: 2021-04-27 08:03

Q: I recieved my order #22104071101575 Art No. PY3019 and LOVE my new glasses. However, it looks like one of the arms is bowed out. The glasses don't fit secure to my head. They are very loose. I'm unsure if this is a defect or if it's how the glasses come. As a result I don't know quite what to do. I would love to have them remade if you think that is the way to go. Like I said, I really love the look of these glasses and according the sizing they should fit.

A: Dear Joy Rogers,We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

PortiaSprowl Time: 2021-04-27 05:17

Q: I have a gift card and The system won’t take it could I get some one to put it in for me

A: Dear Portia Sprowl, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

Cynthia Lee Time: 2021-04-26 13:22

Q: My glasses are a little tight. What's the best way to adjust them?

A: Dear Cynthia Lee, Would you please tell us your order number ? We will help you.

Dawn Time: 2021-04-26 04:32

Q: Hi Can I purchases frames only? One of the pairs I purchased broke

A: Dear Dawn, Yes, you can purchases frames only.

JoanneSnapp Time: 2021-04-25 18:29

Q: Hello, my order#22102080155301 was sent back to you,but the address was correct and I requested to have it reshipped back on March 25th but I still have not received it yet. I tried to track it, but the system would not accept my tracking number.Please help me receive my order. Thank you, Joanne Snapp

A: Dear Joanne Snapp, We are so sorry for this. We will remake the glasses for you immediately.

Latashe McNeely Time: 2021-04-25 17:42

Q: Hi. Checking on the status of Order ID 82104181446200. Wanting to get a time frame of shipping since I paid for express shipping

A: Dear Latashe McNeely, We will ship your order in this week and we will email you a tracking number. Please don\'t worry. Thanks for your understanding.

AlyssaRadical Time: 2021-04-25 17:16

Q: Hello, I am having trouble finding lenses that are compatible with prism. It seems that almost every frame I select, it is not allowing me to add my prescription with prism. Is there a trick to this? What kind of frames should I look for, to be compatible with prism?

A: Dear Alyssa Radical, We only offer single vision glasses with prism. If you need multifocal glasses, you can\'t add the prism.

CharlotteGruntowska Time: 2021-04-25 09:27

Q: I can’t checkout when I get to the cart it has an option for choosing more glasses but i can’t get to the shopping & payment part

A: Dear Charlotte Gruntowska, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

Shawna Time: 2021-04-25 09:07

Q: Why can't I use the BOGO3 coupon code? I am selecting frames specifically under this sale and it will not work.

A: Dear Shawna, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

ShawnaBabcock Time: 2021-04-24 23:26

Q: Hi there! Please help. I just placed an order for two glasses that I love. However, my PD is wrong on it!! I think it’s listed as 64 but my actual PD is 60. I love the glasses and want to be able to wear them. Please help.

A: Dear Shawna Babcock, We have changed it. Please don\'t worry.

LisaDillman Time: 2021-04-24 11:39

Q: Hi there! I am trying to reorder a pair of prescription sunglasses that I lost; I think they're called "Tropic." I can add them to my bag but only without lenses. Is there any way to get them the same that I did the last time? My order number is 2200521153823 Cheers, Lisa

A: Dear Lisa Dillman, We have fixed it, you can choose lenses now.

JayAdam Time: 2021-04-24 08:50

Q: issue

A: Dear Jay Adam, What can we do for you ? We will help you.

BonnieSwan Time: 2021-04-24 06:10

Q: Hi! I already have some frames that I want to have my prescription put in with tinted lenses. Do you offer that service?

A: Dear Bonnie Swan, Sorry, we don\'t offer this service.

NicolaMcKnight Time: 2021-04-24 05:48

Q: Please please please tell me you ship to the UK?

A: Dear Nicola McKnight, Yes, we do ship to UK. Please choose UPS shipping.

Jess Time: 2021-04-23 22:10

Q: Hello, what is Polarized? and I'd like the lenses change color under sun, which one shall I choose?

A: Dear Jess, Please choose photochromic lenses tint. Polarized can\'t change color.

ElisabethMorton Time: 2021-04-23 19:50

Q: Am I able to use my Health Savings Account to purchase? It's a Mastercard.

A: Dear Elisabeth Morton, Sorry, we don\'t take Health Savings Account

ChristyWard Time: 2021-04-23 10:09

Q: I just ordered my favorite pair of glasses in December from you and the frames are separated already..I've written before and you never responded. Can you replace the frame or am I just out my favorite pair?? I ordered them 12.10.20

A: Dear Christy Ward, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

kelly Time: 2021-04-23 06:07

Q: I just received my glasses in the mail. The prescription is right but they make me dizzy when I move my head. Can I return them for another pair?

A: Dear kelly, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

KarenBell Time: 2021-04-23 01:45

Q: I can't go further with my order as I cannot find the PD on my prescription, I have a photo of the prescription I can upload

A: Dear KarenBellIf you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

RobinHackney Time: 2021-04-22 21:17

Q: I was wanting to know when I will get my glasses. Also can you tell why it wouldn't let me order express delivery?????? Your website has alot of major problems it needs help badly.

A: Dear Robin Hackney, We are sorry to tell you that the frame you choose are both discounted frames. So we can not apply other discount to your order. If you want to change to fast delivery, you need to pay the price difference. Would you please tell us whether you can accept it ?

pamela Time: 2021-04-22 19:31

Q: Hi How do you change the lens coating after you have the order in your bag? TY

A: Dear Pamela, Sorry, we don\'t understand. What can we do for you ? We will help you.

Samantha Galarza Time: 2021-04-21 21:29

Q: Hello, I currently have three pair of glasses in my cart ready to check out, but it’s giving me a massage that I don’t quite understand that’s not allowing me to go any further to complete my purchase. Thanks in advance

A: Dear Samantha Galarza, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

VanessaBarragan Time: 2021-04-21 17:42

Q: I just uploaded a picture of a prescription, how long do I have to wait to order glasses?

A: Dear Vanessa Barragan, Please place an order on our website : www.wherelight.com

Patricia Kemp Time: 2021-04-21 14:57

Q: I got my glasses on April 10th and they had the big bifocals I wanted no line bifocals, is there anyway that I could get no line bifocals. Will you let me know if you can change these to no line. If not could I get a refund or another pair of glasses. Thanks

A: Dear Patricia Kemp, Do you mean that you want progressive glasses ?

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