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JENNIFERMILLER Time: 2021-03-31 07:47

Q: I ordered glasses a couple weeks ago and it has said the label has been created but it hasn't shipped for over a week now. Can you tell me where my package is please? Order number 82103182148216

A: Dear JENNIFER MILLER, The tracking shows that 2021-03-31 11:55 KANNAPOLIS, NC 28083, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:55 am on March 31, 2021 in KANNAPOLIS, NC 28083.

CarolinaMirzakhanian Time: 2021-03-31 02:10

Q: Hello i did not receive a confirmation email after ordering my glasses.

A: Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? Our email address is : service@mail-wherelight.com

LaurieannLeDoux Time: 2021-03-30 20:26

Q: I have not received my order yet and was hoping you could tell me when I can expect them. My order number is 22103061623498. Thank you, Laurieann LeDoux

A: Dear Laurieann LeDoux, We need to confirm the prescription with you and we sent email you（keithledoux@yahoo.com）, would you please check it ? Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Patricia Kemp Time: 2021-03-30 11:03

Q: I ordered a pair of glasses from you and it has been 3 weeks and wonder where my glasses are. The order number is 82103161021517. Please notify me on my glasses. Thank you

A: Dear Patricia Kemp, We are sorry to tell you that the system of USPS shows that the address is too ambiguous. Would you please double check the address and tell us a detail address ? We will change it for you.

Jenny O'Boyle Time: 2021-03-29 20:44

Q: I just want to confirm my order and check on when I will be receiving my glasses. I did not receive a confirmation email.

A: Dear Jenny O\'Boyle, We have shipped your order. The tracking number is 9400116902368877590526. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877590526

Zo?Lingren Time: 2021-03-29 14:49

Q: Just want to make sure my order was confirmed

A: Dear Zoe Lingren, Your order is in processing. Please don\'t worry.

Jennifer Time: 2021-03-27 19:54

Q: Hello one of the pairs of glasses I ordered is very tight on my face, which causes headaches after some time, is there anyway I return them if they came in an order with 2 other glasses? Thank you.

A: Dear Jennifer, Would you please tell us which pair is tight ? Please don\'t worry, we will help you.

JoanneSnapp Time: 2021-03-24 19:12

Q: My order was returned. Please resend my order# 22102080155301 back to 410 Georgian Hills Dr. Lawrenceville Ga 30045.That is the correct address, Thank You

A: Dear Joanne Snapp, OK. We will resend the package to you.

elainehenry Time: 2021-03-24 08:03

Q: Thank you I have received my order of 3 pairs of glasses. One pair is very tight on my temples and causing me discomfort. I am unable to wear them. Please advise. NO.(2176) colour (brown/C1) 82103181147062. (130414)

A: Dear elaine henry, We are so sorry to hear this. Please don\'t worry, we will help you. In order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

BarbaraLingenfelter Time: 2021-03-24 01:23

Q: I am trying to order glasses & the app won't let me put in the pds. Please help!

A: Dear Barbara Lingenfelter. Which frame do you want ? Would you please tell us your PD ? We will help you.

LindaBaumann Time: 2021-03-23 15:08

Q: I just got my order and I love the frame. However, I ordered a line bifocal and this one is more round. I am unable to read or even walk in them as my depth perception is way off. Will you please help me?

A: Dear Linda Baumann, Please don\'t worry, we will help you. Do you mean that you received the no-line bifocal ? Would you please take a photo of the glasses and send it to us ?

RosadyArroyo Time: 2021-03-23 11:11

Q: The green polarized lens its with mirror finish?

A: Dear Rosady Arroyo, the green polarized lens doesn\'t have mirror finish.

Erica alarcon Time: 2021-03-23 01:21

Q: I haven’t received info on a return i was seeking.

A: Dear Erica alarcon, Please don\'t worry, we will help you. Why do you want to return the glasses ? Would you please describe the problem in detail ?

Carol Time: 2021-03-22 11:46

Q: Hi , can I use my Flexpay card to order online? I know I can use reimbursement but I want to use my card because I had to change banks.

A: Dear Carol, Sorry, we don\'t accept Flexpay card. Thanks for your understanding.

AngelicaSantos Time: 2021-03-21 18:54

Q: #Orden -22103211842020 I made a purchase and did not apply the discount code:BOGO3 ?// Why?/ Already paid full amount Thanks Angelica Santos santosangelica71@yahoo.com

A: Dear Angelica Santos, We would like to tell you that the glasses you ordered are all discounted glasses. Our website lists that All coupon codes could not be applied to discounted glasses and accessories. Thanks for your understanding.

Jennifer Time: 2021-03-21 17:39

Q: I am wondering if the single vision premium lenses have an anti reflective coating?

A: Dear Jennifer, Yes, the single vision premium lenses has an anti reflective coating

RussellDavey Time: 2021-03-21 17:30

Q: Hi. I'm trying to use the 2 for 1 code but when I choose the same glasses with a different tint it removes the other pair from my cart. Also, how mush is delivery to Australia?

A: Dear Russell Davey, Please don\'t choose same glasses. Please choose a different frame and leave a note to tell us that you need same frame. The shipping fee to Australia is $18.95.

PhyllisPhifer Time: 2021-03-20 14:27

Q: Does the Jemma eyeglass frame come in black?

A: Dear Phyllis Phifer, Sorry, we don\'t have them in black.

JennaScott Time: 2021-03-20 12:28

Q: Hello I need to submit a claim for my glasses to my benefits. To do this I need to enter a phone number and postal code for WhereLight. Can you please send me this information? Thank you!

A: Dear Jenna Scott, Do you have problems with the glasses ? Please don\'t worry, we will help you. Would you please describe the problem in detail ?

SamanthaFarb Time: 2021-03-20 11:26

Q: I just received my order (Dixie frames), and the lenses were tinted, but I thought I had ordered clear lenses-no prescription. I just wanted to make sure I had ordered it correctly. Thank you!

A: Dear Samantha Farb, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

AbbigailGarcia Time: 2021-03-20 08:21

Q: My pd is 29/ 29 what is the conversion for your glasses?

A: DearAbbigail Garcia, Please choose 58 as your PD. 29+29=58.

AndreaHicks Time: 2021-03-19 11:45

Q: Can you please bring back the Mikayla in blue again? They were the best glasses ever, so comfortable and I got compliments on them everyday!!

A: Dear Andrea Hicks, We are so sorry. It is discontinued.

Britt Time: 2021-03-19 06:14

Q: I received my order this morning and love my glasses. However, one pair are slightly crooked on my face. My sunglasses are perfect but my normal ones are not. When I put them upside down on a flat surface, one arm is completely off the surface which means that they have not been properly checked as the arms are clearly not level. How can I get this corrected? Thank you.

A: Dear Britt, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

LanieGandy Time: 2021-03-18 13:58

Q: Hello, I just placed my first ever order with you and it says that the order is unpaid and asking me to check my prescription and pay again...but the money already came out of my bank and I got a PayPal confirmation that it went through. I would just like to confirm that my payment went through please? My order number is 82103181349044 Thank you

A: Dear Lanie Gandy, Please don\'t worry, we have received your payment.

elainehenry Time: 2021-03-18 11:32

Q: My order is over $69. Why am I not receiving free postage to the United Kingdom??

A: Dear elaine henry, We are sorry to tell you that Free shipping on $69.00+ is only for United States/Canada area temporarily. Thanks for your understanding.

Clara Time: 2021-03-18 06:36

Q: Hello my name is clara about two weeks I bay 4 pairs of glasses but the glasses are regular I can’t reed with the glasses I baying single reading but the glasses you send me is regular I don’t want glasses regular I want my glasses for reading what can I do can you explain to me I am very disappointed with that

A: Dear Clara, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

AnnieVernon-Cwik Time: 2021-03-17 19:19

Q: hi I have an order and a tracking number but the glasses haven’t made it to the post office I guess and I’m afraid that they got lost. tracking is 9400116902368877528628

A: Dear AnnieVernon-Cwik, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

Claudia LoveMair Time: 2021-03-17 13:37

Q: Hello. You asked me what the problem is with the frame I need to return. Not only is it too small, it’s uncomfortable, like at the bridge of the nose. It’s heavier than the other pair I purchased. I don’t want a refund. I’d like a pair of glasses that work for me. I hope you can accommodate this request. I’m happy to return them to you. They’re in perfect condition.

A: Dear Claudia LoveMair, Which pair of glasses has problem ? We will help you.

LeahGriffin Time: 2021-03-17 08:38

Q: Can check my order to make sure I’m ordering it correctly before I place the order.

A: Dear Leah Griffin, What can we do for you ?

Claudia LoveMair Time: 2021-03-16 09:02

Q: What is your return policy, please? The glasses I purchased hurt my face. I can’t wear them. Please help.

A: Dear Claudia LoveMair, We are so sorry to hear this, please don\'t worry, we will help you. Would you please describe the problem in detail ? Do you mean that the frame is defective ? If so, Would you please take a photo of the glasses and send it to us ? Or do you mean that the frame is too small ?

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