Buy Prescription Glasses Online at Affordable Prices

Mary Time: 2021-02-26 19:47

Q: I would like a return and refund on my glasses. I am having issues with the lenses and one pair of glasses is broken.

A: Dear Mary, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Michele Time: 2021-02-25 16:49

Q: There was a black frame with a gold bar across the top with a lion on the front of the frame in the middle over the nose. When i tried to order them the item was out of stock. Whet is the name of the and will you be getting more of them?? Thank you

A: Dear Michele, sorry. It is discontinued.

TabathaCain Time: 2021-02-24 17:18

Q: Can I return my glasses? If so, how do I send them back? Two problems-1, I've been wearing them for two days and I keep getting dizzy. 2- the frames are not the quality I expected

A: Dear Tabatha Cain, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

DeborahAlspaugh Time: 2021-02-24 14:50

Q: Do you do prisms?

A: Dear Deborah Alspaugh, Yes, we do.

Lisa Time: 2021-02-24 11:43

Q: Hi :) i have a few questions before i can order anything...If i were to order a pair or progressive lenses, can we also do transition and blue light all together? Ive done it before so worth asking. Also, the frames I'm looking at are Xaria. Thank you in advance for your help. :) Lisa

A: Dear Lisa, We would like to tell you that we don\'t have progressive lenses with blue light together. And we found that you ordered frame only( frame with non-prescription).Are you sure about this ? Do you need to cancel the order ?

SabrinaWinter Time: 2021-02-24 10:53

Q: Do you offer higher lens indexes than 1.6? When I put in my prescription, I don't have a choice.

A: Dear Sabrina Winter, If you want index higher than 1.61, please don\'t choose Single Vision (premium) at first step.

Kirstie Lambeth Time: 2021-02-24 06:51

Q: Hi, both pairs I have ordered have come damaged ? Can I have a replacement please

A: Dear Kirstie Lambeth, We are so sorry to hear this, please don\'t worry, we will help you.Would you please tell us your order number. And would you please take a photo of the glasses and send it to us ?

HimadriChawda Time: 2021-02-24 03:38

Q: Are all frames available in all sizes or just what is mentioned in the description? I want ebony in medium. Please help.

A: Dear Himadri Chawda, We would like to tell you that each frame only have one size whicj is mentioned in the description.

PamelaRichard Time: 2021-02-23 14:41

Q: I purchased my order on 2/9/21 and was charged 39.85 on 2/10/21, but when I checked my bank account I was also charged 3.00 for EFT fee, what is that and why wasn't it mentioned when I made the 39.85 that brings my balance to 42.84 and when will I receive my product?

A: Dear Pamela Richard, We would like to tell you that we only charged you $39.85. The EFT fee was not charged by US. It should be charged by your bank. Would you please contact with your bank ? Thanks for your understanding.

Tajana Time: 2021-02-23 13:28

Q: One handle of my sunglases is broken,can i order new eyeglass handles? What can i do?

A: Dear Tajana, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Asia Jamison Time: 2021-02-23 10:19

Q: I did not receive a pair of glasses I ordered. Sn: jr66350

A: Dear Asia Jamison, Please don\'t worry. We shipped the Sn: jr66350 separately. We will email you a tracking number later. Thank you.

Cathy Time: 2021-02-22 22:53

Q: I have a new prescription and have ordered several pair from Wherelight before. I have a frame that I really love but you do not make it any more. Can I return the glasses and have the new lens put in the old frame

A: Dear Cathy, We would like to tell you that our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to send the frames to us.

Gwendolyn Stopkowitz Time: 2021-02-20 08:13

Q: I was just cleaning my glasses I got in October the pink ones and the frame literally cracked ? I’ve only had them four months. What would cause this

A: Dear Gwendolyn Stopkowitz, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us your order number ? And would you please take a photo of the glasses and send it to us ?

JackieWakefield Time: 2021-02-19 17:17

Q: i need to order transistion glassses how or what do i order

A: Dear Jackie Wakefield, We have photochromic grey and photochromic brown tint. You can choose the one you like.

AliceRomo Time: 2021-02-19 13:05

Q: I purchased a new pair of glasses and they arrived and I am super happy with them however I cannot see properly. I went to compare them to the last pair I purchased from wherelight and the eye doctor made a mistake,obviously, and gave me a prescription lesser than what I am. Given the recent winter freeze I can't afford to purchase another pair. Please please help me. Ps, my husband loves his new glasses!

A: Dear Alice Romo, We are so sorry to hear this, please don\'t worry, we will help you. We have checled your order, the prescription is the same as your previous. Do you mean that you need a new prescription, but your eye doctor gave you a wrong prescription ?

Mariana Sanabia Time: 2021-02-19 12:16

Q: Hi! I would like to know if you ship worldwide. I live in Uruguay, South America. Thank you!

A: Dear Mariana Sanabia, Please choose UPS express shipping.

AdrienneAlwag Time: 2021-02-19 02:02

Q: I tried tracking my shipment but there is no information, have the glasses arrived in us?

A: Dear Adrienne Alwag, the trakcing has been updated. You will receive your order soon. Please don\'t worry. 2021-02-19 21:45 RALEIGH NC DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility -> Your item arrived at our RALEIGH NC DISTRIBUTION CENTER origin facility on February 19, 2021 at 9:45 pm. The item is currently in transit to the destination.

HelenLDaniels Time: 2021-02-18 08:48

Q: I would like to order glasses but unsure how to use the coupon and upload my script can you help me with this? I have put the script in but want to make sure it is okay. I also would like to do the bogo

A: Dear HelenL Daniels, If you want to use the bogo code, please don\'t choose discounted glasses.All coupon codes could not be applied to discounted glasses and accessories.

GlendaButler Time: 2021-02-17 10:13

Q: Hello, The glasses I ordered are too small for my face and keeps coming down to my nose. I would like to return them. What is the process? Order # 82101211510059 (Green, Noa) Order date 1/21/21.

A: Dear Glenda Butler, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Cheri Time: 2021-02-16 19:58

Q: Do you do no line by focals

A: Dear Cheri, We have progressive glasses.

BonnieDoolan Time: 2021-02-16 19:54

Q: Once I place my order how long will it take to be finished and shipped?

A: Dear Bonnie Doolan, We would like to tell you that your order is to be finished. We will email you a tracking number. Please don\'t worry.

brandiwatts Time: 2021-02-15 01:31

Q: Is Angelique coming back in blue? I just ordered the pink but I originally wanted to order the blue.

A: Dear brandiwatts, Sorry. we don\'t have it in bule. Thanks for your understanding.

EvelynHatcher Time: 2021-02-14 20:30

Q: I purchased 2 pair glasses in January 2021? I sent the prescription with it but the vision is blurry. I can see clearly out of them so i cant wear them. I thought i could make them work. I love them but im doing too much squinching and blinking to try and see. What do i do. love the frames its the glasses

A: Dear Evelyn Hatcher, We are so sorry to hear this, please don\'t worry, we will help you. We have checked your order. You ordered single vision glasses. But your prescriotion has add value. Do you need progressive glasses ?

LauraCohen Time: 2021-02-14 16:50

Q: I just want to make sure that you use the prescription I uploaded into my account. It doesn’t seems like that it was attracted to my order. My order number is 22102141634216. Can someone confirm that the uploaded script will be used? Thank you!

A: Dear Laura Cohen, We didn\'t receive your prescription. Would you please take a photo of your prescription and send it to us ?

PaigeHuber Time: 2021-02-14 09:53

Q: Hello, I just received my glasses (2 pair) and I LOVE them. However, they both seem to be a little too tight on my head and causing severe headaches. I’ve never had this problem before and was wondering if you had any suggestions. I’ve never had problems with other glasses, so I don’t think my head is abnormally large.

A: Dear Paige Huber, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us your order number ? Do you mean that the glasses are too small for you ? Would you please take some photos by wearing the glasses and send them to us ?

BrandyKrause Time: 2021-02-13 17:33

Q: Hello, my tracking number seems to not work? Wondering on the status of my glasses pls

A: Dear Brandy Krause, The tracking shows that your order was delivered. Have you received it ?

margaretives Time: 2021-02-13 04:10

Q: hi my arm of my glasses have broken what is the best price to reorder the same glasses please.

A: Dear margaret ives, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

MaryJackson Time: 2021-02-11 09:22

Q: Hello, I placed an order on the 4th of this month, and I received a tracking number but it has no activity. At my optometrist glasses normally takes about 2 weeks, is that the case here? I see a reshipping label was submitted but no eta activity.

A: Dear Mary Jackson , We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

DavidCoppinger Time: 2021-02-11 02:32

Q: Have you a tracking number for my glasses please

A: Dear David Coppinger, The tracking number is 1Z00F5V50456407157. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50456407157&requester=WT/trackdetails

ChristinaFaria Time: 2021-02-10 20:14

Q: Hi. I ordered glasses in june of 2020 and uploaded my prescription and PD then. I just logged back into my account and my prescription is missing. Is there any way to look up my last pair of glasses so I don't have to pay for a new copy of my prescription?

A: Dear Christina Faria, we will send a picture of your order to you.

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