Buy Prescription Glasses Online at Affordable Prices

MaryC Time: 2021-04-11 12:25

Q: I’m being told that I can only “Choose other glasses” when I go to checkout even though all of the glasses appear to be in stock.

A: Dear MaryC, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

HeatherBruins Time: 2021-04-11 10:58

Q: I got my order, but I cannot focus my eyes with the lenses. The multi focal area is very blurry, I have to take my glasses off to see, is this normal?

A: Dear Heather Bruins, Please don\'t worry, we will help you. Is this the first time you use this prescription ? Please get used to your new lenses gradually by increasing how much time you wear them over the first few days. Try not to switch between different glasses, since this will lengthen your period of adaptation.

MaryMusso Time: 2021-04-11 09:44

Q: Are you able to produce progressive lenses with prism?

A: Dear Mary Musso, Sorry, we don\'t offer progressive lenses with prism.

Gigi Time: 2021-04-10 22:42

Q: I have a question about a pair of glasses in my cart. No where in the description that I saw did it say they were clip sunglasses. I wanted to buy the glasses originally to wear as regular glasses and when picking out lense tint I selected no tint but if the glasses are clip ons even better but would the lens tint we choose would that go on the actual glass frame lense or on the clip on lense.

A: Dear Gigi, Which frame do you want ? Please tell us the frame name. We will check it for you. Do you mean that you want photochromic glasses ?

CassieCross Time: 2021-04-10 08:25

Q: How do I pay for the glasses I want to order? I do not see a checkout button. Only an option to add more lenses

A: Dear Cassie Cross, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

NANCY BECK Time: 2021-04-09 18:58

Q: I came to your website through a Facebook ad showing buy1 get 1 free on the floral designs. I cannot find any type of coupon code or anything that gives me the option to choose a free pair.

A: Dear NANCY BECK, Please use the code: bogo3 . Please choose 2 pairs of glasses and we will only charge you one pair.

VivianJohnson Time: 2021-04-09 08:26

Q: Help. I want to place an order. I had two pair of glasses in my cart and have a BOGO code (17mll20702097v0413) As I went to the payment screen, my computer crashed. When I came back, it says my coupon has already been used. But it actually hasn't. Help!!!

A: Dear Vivian Johnson, We would like to tell you that you can use the code : bogo3

DeeSmith Time: 2021-04-09 01:37

Q: My glasses arrived damage. I filled out the customer service fiorm days ago. I haven't heard anything back from customer service

A: Dear Dee Smith, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

LexiWhite Time: 2021-04-08 16:52

Q: I’ve only worn these frames for a month and they are cracked, can I get a replacement pair or a refund? Thank you, Lexi

A: Dear Lexi White, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Natayia Williams Time: 2021-04-08 13:14

Q: I have a Dist. P.D. of 33 in each eye will your lenses be available to me???

A: Dear Natayia Williams， Please choose 66 as your PD. https://www.wherelight.com/

AliciaEscalante Time: 2021-04-08 09:56

Q: Hi just got my glasses in they look amazing but they aren’t my prescription can I send these back?

A: Dear Alicia Escalante, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

DawnBailey Time: 2021-04-08 08:21

Q: A nurse in my Dr office has frames that I love. I believe she purchased them from you. May I send you a picture and can you help me try to find them please?

A: Dear Dawn Bailey， Please send the picture to us. We will help you.

JenniferCalvert Time: 2021-04-08 05:23

Q: I just ordered glasses and the sizing seems all off. I have a pair similar in size from another company and the pair I got from you is absolutely horrible!! The quality is bad and the lens stick out and the frames are way off. How do you get a refund?

A: Dear Jennifer Calvert, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

EricAbernathy Time: 2021-04-07 16:27

Q: Is this glasses for just females?

A: Dear Eric Abernathy, Here is the link for men: https://www.wherelight.com/PrescriptionGlasses.php?GENDERS=2&d=men

Sandra Time: 2021-04-07 12:32

Q: Hi. I have been recommended to you by some friends. I just would like to know if you do progressive (3) lens and also do you do the sunglasses either clip on or magnetic in the lens??

A: Dear Sandra, We have progressive lens. Here is the link for clip on sunglasses : https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=2&scene=3&l=Clip-On

KarenBriscoe Time: 2021-04-06 07:41

Q: Hello I have a far and Near PD. I only have the option to put in one for the rt and left eye. How can I make sure u have the correct numbers for the far and Near PD???

A: Dear Karen Briscoe, If you order reading glasses glasses, please use near PD. Otherwise, please use far PD.

Danielle Marie Schramke Time: 2021-04-06 00:47

Q: It wont let me order just says choose glasses.

A: Dear Danielle Marie Schramke, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

DaneseMathis Time: 2021-04-05 19:47

Q: I can't enter my pd numbers, please help!

A: Dear Danese Mathis, Which frame do you want ? Would you please tell us your PD ?

JenniferCarroll Time: 2021-04-05 10:23

Q: My prescription does not have a pd on it

A: Dear Jennifer Carroll, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

JoanneThomas Time: 2021-04-05 08:25

Q: It will not let me select my Rx PD's, they're grayed out. Does that mean you cannot make for that lens?

A: Dear Joanne Thomas, Yes, please choose smaller frame.

JessicaGibson Time: 2021-04-04 15:49

Q: I've had a shipping notice since march 30 2021. Usps still has no tracking info. Number:821032008074382021-03-20 where is my order

A: Dear Jessica Gibson, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

RobinHackney Time: 2021-04-04 14:39

Q: I can not do the script. Did you get the copy we upload to you Also I need to know how much it will be for both pairs

A: Dear Robin Hackney, Would you please take a photo of your prescription and attach it in the email ? We will help you. What type of glasses do you want ?

SharyneCummings Time: 2021-04-03 22:00

Q: Hi there, can you please let me know why I cannot choose standard delivery for the UK anymore? I’ve ordered twice before and have done so, but now it’s stating express delivery only for 18.95. Thanks

A: Dear Sharyne Cummings, we can\'t ship your order by standard shipping because the Novel Corona Virus disrupt the standard shipping services. We can ship your order by UPS EXpress shipping.

NathalineAssadourian Time: 2021-04-02 21:53

Q: Do you ship to Australia? I have my current prescription. How do I go about ordering ?

A: Dear Nathaline Assadourian, We can ship to Australia, please choose UPS shipping. Please place an order on our website : www.wherelight.com

KarenBriscoe Time: 2021-04-02 18:03

Q: So I have a Far and Near PD. Which one do I use???

A: Dear Karen Briscoe, If you order reading glasses glasses, please use near PD. Otherwise, please use far PD.

Ann Time: 2021-04-02 09:10

Q: Order: 2200310123421 One of the points fell out of my frame. How do I get fixed? Can I send it back for repair? Please advise and thank you.

A: Dear Ann, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Emily Time: 2021-04-02 07:24

Q: I am looking to order glasses after my next eye exam (I want to make sure the rx is the most up-to-date), but I am moving mid may. What is the turn around time expected for a new order? If I order on April 19th (for example). Will they be delivered by May 15th?

A: Dear Emily, Please check the following link for the delivery time : https://www.wherelight.com/help.php/helpInfo-48.html

KatrinaDeMars Time: 2021-04-01 18:31

Q: Can you please tell me the address that I can return glasses to? Thank you.

A: Dear Katrina DeMars, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us the reason in detail ?

FalashaGilbert Time: 2021-04-01 14:11

Q: I’m trying to check out and it’s not allowing me to do you know the reason for this?

A: Dear Falasha Gilbert, We have received your order. It is in processing. Please don\'t worry.

Patricia Kemp Time: 2021-03-31 10:45

Q: My address is 2520 Pilgrim Rest Dr. Dallas, Texas 75237. Please let me know that you received this email

A: Dear Patricia Kemp, We have shipped your order. The tracking number is 9400116902368877502635. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877502635

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