Buy Prescription Glasses Online at Affordable Prices

JohnDelworth Time: 2021-05-06 14:35

Q: My glasses prescriptions are all wrong. I tried to notify you last week but I have not heard anything from you. Order Number:82104112009420

A: Dear John Delworth, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

Wanda Smith Time: 2021-05-06 13:32

Q: Hello, I received a text letting me know that my order was submitted and to confirm but when I go into my orders I do not see the order. It has already been charged to my card. Thank you

A: Dear Wanda Smith, Your order #82105061028480 is processing. Please don\'t worry.

CathrynMeeth Time: 2021-05-06 11:58

Q: Hello, When I click on the link to see where my glasses are it says unavailable. I was wondering if there was an update on when they night get to me? My order number is 821042217590832021-04-22

A: Dear Cathryn Meeth, the tracking number is 9400116902368877563612. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877563612

Joycelyn Summerville Time: 2021-05-05 17:34

Q: I received my glasses and I like them but they are the wrong color I ordered red but I received pink

A: Dear Joycelyn Summerville, We would like to tell you that we don\'t have this frame in pink, we only have it in red.Would you please take a photo of the glasses and send it to us ?

StephanieChandler Time: 2021-05-05 15:58

Q: Hello. My glasses aren’t being shipped! What can we do?

A: Dear Stephanie Chandler, We have shipped your order. The tracking number is 9400116902368877568624. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877568624

AmyPierpont Time: 2021-05-05 11:03

Q: Hello, I am trying to order prism glasses for my 7 year old. It seems none of the childrens' lenses are available with Prism. Could this possibly be correct? Or am I entering info incorrectly? Thanks in advance, Amy

A: Dear Amy Pierpont, Please choose single vision lenses. We only offer single vision lenses with prism.

DianeSabourin Time: 2021-05-05 08:48

Q: hello,I received confirmation that me order has been shipped, I am trying to track but I do not know who the carrier is. This is the tracking number CNDFY22104220751244

A: Dear Diane Sabourin, here is the link of tracking: https://ecommerceportal.dhl.com/track/

StephanieChandler Time: 2021-05-05 07:27

Q: My glasses are stuck in a usps loop of not shipping. Can you help with this?

A: Dear Stephanie Chandler, please don\'t worry, your order is in transit. RALEIGH NC DISTRIBUTION CENTER, Processing Exception -> The Postal Service has identified a problem with the processing of this item at 12:10 pm on May 4, 2021 in RALEIGH NC DISTRIBUTION CENTER. The local facility has been alerted and is taking steps to correct the problem.

Nena Seifert Time: 2021-05-04 20:31

Q: I am trying to order two pair of glasses in the same frame. One regular, and one sunglass. It keeps deleting the last one out when I try. I'm also trying to use the Mom code

A: Dear Nena Seifert, We are so sorry for this. Please don\'t choose the same frame. Please choose different frame and leave a note to tell us that you want the same frame. Thank you.

EmilyBickerton Time: 2021-05-04 20:07

Q: My coupon code showed that it gave me the mother’s day deal, but didn’t go thru on the payment? I paid full price instead of the bogo sale. Can this be adjusted or can I get a refund and reorder?

A: Dear Emily Bickerton, please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories. We will cancel your order and refund you. Please palce a new order. Thank you.

DeniseBradshaw Time: 2021-05-04 19:48

Q: Why can't I choise my second pair of frames and get another pair of glasses. I used my promo code mom

A: Dear Denise Bradshaw, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.) And please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

VelindaBarnes Time: 2021-05-04 17:47

Q: I forgot the date of my order can give me this info?

A: Dear Velinda Barnes, the date of your order is 04-17-2021.

Juris Ramirez Time: 2021-05-04 15:28

Q: Hello! I order my glases 4/8/21 and I still haven’t received anything. This is the order #82104080526242

A: Dear Juris Ramirez, The tracking number is 9400116902368877568013. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877568013

StacySilverman Time: 2021-05-04 13:26

Q: I ordered bifocals and received single vision lenses. I need to return the glasses.

A: Dear Stacy Silverman, We are so sorry for this. We made the bifocals for you, but the line is invisible, do you want the bifocals with visible line ?

SamanthaCurry Time: 2021-05-04 07:56

Q: Can you give me some information on order # 82104231513068

A: Dear Samantha Curry, We have shipped your order. The tracking number is 9400116902368877582002. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877582002

AprilRoyal Time: 2021-05-04 06:07

Q: Yes, what is the email address to send pictures to?

A: Dear April Royal, our email address is service@mail-wherelight.com

HeatherPopejoy Time: 2021-05-03 18:53

Q: I am trying to buy a pair of glasses and a sunglasses clip on, but I’m confused if the items I’m looking at is just the clip, just the regular frames for the clip to attach to, or both. And if it is just one or the other how do I find the matching frame/clip? Thank you

A: Dear Heather Popejoy, The clip on sunglasses have clips and glasses both. The clips are colored and the clip can\'t attach to other frames.

AprilRoyal Time: 2021-05-03 18:44

Q: Hi, I ordered the Becky frames and the lens is scratched and the arms are not colored as pictured. What can be done to make right?

A: Dear April Royal, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

JulioCruz Time: 2021-05-03 15:09

Q: I want to know how can I talk with somebody reference my order. I can’t see well with my eyeglasses.

A: Dear Julio Cruz, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

LexieWhitworth Time: 2021-05-03 13:26

Q: Hi, I was wondering if I could get an estimate on when my glasses will ship? I ordered two weeks ago and they've been in "Allocating" since. Order # 82104171415021

A: Dear Lexie Whitworth， We have shipped your order. You will receive it in 6-14 business days. The tracking number is 9400116902368877580879. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877580879

Karen Briscoe Time: 2021-05-03 13:17

Q: I have not received the glasses I ordered yet and it its way past time

A: Dear Karen Briscoe, The tracking shows that Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. Please don\'t worry, you will receive it soon. Thanks for your patience and understanding.

KristinaMakela Time: 2021-05-03 09:40

Q: Hello! I just placed my first order. I may have double paid. When I first put in my debit card info it was denied and I was directed to PayPal, which seemed to work perfectly - however, I just received a notice from my bank asking if the original charge was legit or fraud. I selected "legitimate", but now am worried that I will be charged twice. Thank you! Kristy Makela

A: Dear Kristina Makela, We only charge you once. Please don\'t worry.

PatriceRobrinzine Time: 2021-05-03 08:04

Q: Where are you shipping from. What is the location of your company?

A: Dear Patrice Robrinzine, We are located in China.

KristyManning Time: 2021-05-02 11:51

Q: I have 2 pair in my cart but it is not giving me one pair free with the discount code MOM.

A: Dear Kristy Manning, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

ShapharahBynum Time: 2021-05-02 05:35

Q: I’m trying to order glasses and it will not let me put in the pd

A: Dear Shapharah Bynum, If you can\'t choose PD, the frame is too big, it can\'t fit your PD. Please choose other frames. Thank you.

LloydaBrown Time: 2021-05-02 05:19

Q: I'm trying to upload my prescription but the site is not allowing me to ..help please

A: Dear Lloyda Brown, Would you please take a photo of your original prescription and send it to us ? We will help you.

PatriceRobrinzine Time: 2021-05-01 09:25

Q: Order Id:22104171705401 shows shipped on 04/28. However, the tracking number is not showing shipped on the USPS website. It shows label created not shipped. Please advise when this order is going to ship

A: Dear Patrice Robrinzine, The tracking has been updated. Please don\'t worry, you will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877589780

HannahIm Time: 2021-04-30 13:18

Q: Hi. I would like to order several frames with blue light blocking lenses. However, I cannot figure out how to add them to my cart without a prescription. Can you help me with your process? (I don't need Rx lenses, just blue light blocking lenses.) Thanks.

A: Dear HannahIm， Please choose blue light blocking lenses and choose 0.00 as your prescription.

DeniseBradshaw Time: 2021-04-29 19:28

Q: Hi guys I purchase the Lola frames and lens, I am in love with them but sad to say the handle came off on the left side how to I get them repaired

A: Dear Denise Bradshaw, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Annette Time: 2021-04-29 19:25

Q: Is there anyone that can help me read my prescription? Because I don’t see anything online that match’s what the doctor gave me.

A: Dear Annette, e are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your prescription and send it to us ?

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