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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Alina    Time: 2020-04-14 13:07
Q: Hi, I’d like to order two pairs of the clear glasses studded with stars but cannot find a place to request READERS +2.50 Please help!
A: Dear Alina, please choose single vision reading lenses and select +2.50 as your sph value.
SamarieDiaz Nieves    Time: 2020-04-14 12:58
Q: Buenas tardes...solicite unos espejuelos con receta y me encantaron pero no me percate que me quedan muy anchos y se me caen....hay alguna manera de devolverlos y que me los arreglen o si no tienen arreglo los devuelvo y me dan un credito? Gracias
A: Dear SamarieDiaz Nieves, please don\'t worry, we will help you. Would you please tell us which pair is too big ?
Micheiko Foster-wright    Time: 2020-04-14 08:59
Q: I'm having trouble my script has a number where it says cylinder I have numbers on my script, yours says none and wont allow me to put anything in. What should I do. I have several glasses I want to purchase is this site not for me
A: Dear Micheiko Foster-wright, would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
KarenDunlap    Time: 2020-04-13 22:45
Q: If I order these frames “Rachel“ with no perscription just frames will they come with the tiny as pictured?
A: Dear Karen Dunlap, yes, you will get the frame with the tint as pictured
Lynn    Time: 2020-04-13 21:33
Q: Requesting update on order: 82004111244186
A: Dear Lynn, please don\'t worry, your order is in processing. We will ship it as soon as we can and we will email you a tracking number when we ship the glasses. Thank you for your understanding.
JessicaGomez    Time: 2020-04-13 16:07
Q: I want to order the Brianna glasses but your app will not let me put my prescription in *on that particular pair of glasses. I think there is a glitch in your system.
A: Dear Jessica Gomez, we would like to tell you that this frame is sold as frame only, you can\'t put your prescription in it.
Maegan    Time: 2020-04-13 14:47
Q: I am trying to order non-prescription blue light glasses, but when I select the non-prescription option it goes straight to checkout without giving me any lens coating options. I also tried selecting the blue light lens option but then it won't let me skip the prescription. How do i do this?
A: Dear Maegan, please choose blue light lens option and choose 0.00 as your prescription.
SarahW    Time: 2020-04-13 12:07
Q: I am trying to buy a pair of sunglasses without prescription lenses, but I keep getting a pop-up that says to confirm my prescription whenever I try to add them to my cart. I'm not sure what to do.
A: Dear SarahW, please click CONFIRM PRESCRIPTION.
jordan    Time: 2020-04-13 10:29
Q: I have a FSA, I attempted to ask them if I could use the card to cover the glasses I ordered, but they said to ask if the service accepted such payment. I've already paid for my glasses, but in the future do you accept FSA payments? Thank you!
A: Dear jordan, sorry, we don\'t accept FSA payments.
Ashlee McCarroll    Time: 2020-04-13 08:28
Q: What’s my order status I did not receive and order confirmation 82004120751465
A: Dear Ashlee McCarroll, we have shipped your order. The tracking number is 9400115902368877370992. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877370992
Deb Gross    Time: 2020-04-12 19:52
Q: I would like to order +1.0 reading glasses. What should the prescription be?
A: Dear Deb Gross, we would like to tell you that you can choose single vision reading lenses and fill +1.00 in sph. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value.  Or you can measure it yourself with a millimeter ruler.Follow these simple steps:      1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 
Juliana Lima    Time: 2020-04-12 15:44
Q: Hi, I uploaded my prescription and I am trying to save but it asks for the PD and I can't find this measure on my prescription
A: Dear Juliana Lima, if you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value.  Or you can measure it yourself with a millimeter ruler.Follow these simple steps:      1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 
VickiHeckroth    Time: 2020-04-11 17:28
Q: I ordered a replacement pair of glasses because the clear lens broke on the plastic part. You sent me a confirmation message but I cant seem to find the order on your site. Ii am having to wear the sunglasses in able to see very good or read. Please send me some information on my order. Thank you
A: Dear Vicki Heckroth, we would like to tell you that you can log in the account : vickiheckroth@gmail.com to check the order. And the order number is 82004091240408
Nancy Campise    Time: 2020-04-11 12:56
Q: I bought glasses about a year ago and I would like to reorder another pair with the same script. Can you please tell me how much they will be. Minus the 20% off.
A: Dear Nancy Campise, we would like to tell you that the price is $42.83.
Milene     Time: 2020-04-11 10:08
Q: I did place my order yesterday where can I see the status of my order ??
A: Dear Milene, we would like to tell you that you can log in your account and find \"My order\". Then you can check the status of your order.
Shaquita    Time: 2020-04-11 06:39
Q: I’ve ordered several frames and will most definitely purchase more. I have a pair I like but don’t love. I wanted to love them it’s just not doing anything for me. Is there a way to exchange them for a pair I love.
A: Dear Shaquita, we are sorry to hear that, please don\'t worry. Would you please tell us which pair you don\'t like ?
Sarah    Time: 2020-04-10 16:44
Q: I cant upload the ADD element of my prescription
A: Dear Sarah, would you please tell us which lenses you want to order ?
ChristineSchwendenman    Time: 2020-04-10 12:15
Q: My shopping cart has 2 pair of glasses I would like to purchase, but your cart will not go any further. It won’t go to shipping and payment. I wanted to order these glasses while they are on sale.
A: Dear Christine Schwendenman, do you mean that you can not use the discount ?
CrystalJones    Time: 2020-04-09 14:28
Q: I am trying to order 2 pairs of glasses and use the Bogo new code can I do that?
A: Dear Crystal Jones, yes, you can fill in the code (bogonew), and please don\'t choose discounted frame.
NicoleDagenais    Time: 2020-04-09 11:45
Q: Hi, I bought a pair of glasses from you last April 2019 (order no 81904031140415) I broke one of the branches (the right hand one) and I was wondering if it is possible to purchase a replacement. thank you Nicole
A: Dear Nicole Dagenais, yes, we are having easter sale, 20% off. The code is E20. You can order a new frame on our website.
Glo     Time: 2020-04-09 10:45
Q: Can we try the frames first?
A: Dear Glo, sorry, we don\'t quite understand. Would you please describe the problem in detail ? We will help you.
Dina Robertson    Time: 2020-04-09 10:21
Q: How do I find my order if I haven't received a confirmation email yet?
A: Dear Dina Robertson, we have shipped your order. The tracking number is 9400115902368877366902. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877366902
SharonPendleton     Time: 2020-04-09 08:36
Q: I really want to try a certain lens but it won’t let me load my pd which is 61
A: Dear Sharon Pendleton, Would you please tell us which frame you want ? If the frame is big, it can\'t fit your small PD, you need to choose a smaller frame.
Erica Andres    Time: 2020-04-08 19:25
Q: Do you offer gift cards??
A: Dear Erica Andres, sorry, we don\'t.
Nakitta Brown    Time: 2020-04-08 08:14
Q: I want to order the Joyce glasses with a progressive lens, issue is I am unable to add the prescription to you site because I am not sure how yo convert to jeg I have pad. In addition I am not sure how to fill out correctly on form. This is a copy of the prescription. Can someone assist me and send a screen shoot of what I enter for my prescription to your form. Thank you, Nakitta Brown Kennedy-Perkins Opticians New Haven 80 WHITNEY AVE NEW HAVEN, CT 06510 Phone: 203-624-3145 Doc Name: Doc Phone: Doc Location: Rx Source: Glasses: OD Kevin O'Connor OD New Haven SPH -1.50 1.25 CYL SPH AXIS ADD +1.50 OS0.50 160 +1.50 Expire: 01/28/2021 - Patient Copy - Patient Rx Record Exam Date Issue Date 01/28/2019 Page 05/02/2019 For: NAKITTA BROWN 128 DERBY AVE NEW HAVEN, CT 06511 (203)850-3228 (C) PRISM 1 of 1
A: Dear Nakitta Brown, would you please send us a photo of your prescription ? We need to check your original prescription.
Margot Day    Time: 2020-04-07 17:51
Q: How is COVID-19 effecting shipping times?
A: Dear Margot Day, we still make and ship glasses normally, but the delivery time might be delayed due to COVID-19. If you are eager to receive the glasses, we suggest you choose UPS Express shipping.
Folake    Time: 2020-04-07 11:48
Q: Don't you have contact in Lagos, Nigeria.? It's difficult for me to order from here.
A: Dear Folake, sorry, we don\'t.
KellySmith    Time: 2020-04-06 15:22
Q: I was sent the wrong color. I ordered pink but was sent white. :( Here is a photo ~ http://angelsunafghans.com/glasses.jpg Order Id Pay time Tracking Number Delivery Time Shipping Method Buy time 2200328172628 2020-03-28 17:05:28 9400115902368877359430 2020-03-30 22:10:11 2020-03-28 17:26:28 Product Details Art.No Color Size Price Count Point Total 6122 pink Small USD20.95 1 0 USD20.95
A: Dear Kelly Smith, we are so sorry for the inconvenience. We can remake the glasses for you. Would you please tell us if you can accept this ?
Julia Navarro    Time: 2020-04-06 14:39
Q: My prescription says Add:0.75 but the smallest # is 1.00. Would this be a big difference?
A: Dear Julia Navarro, do you want single vision glasses or progressive glasses. Would you please send us a photo of your prescription ? We will check it for you.
Sam    Time: 2020-04-06 09:12
Q: Hello. I never received a confirmation email regarding my order, but money has been taken out of my account. I try to log in (with the only email I have), and it says it’s not registered. What’s going on?
A: Dear Sam, we would like to tell you that you have another email, it is samxpaulsen@hotmail.com. And your order is in processing, please don\'t worry.
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