Consulting Servive Center

A: Dear Patti McIlroy, we are sorry to tell you that if you choose the discounted frame, you can not use the 50off code.

A: Dear Cheryl Handford, please don\'t worry. Would you please tell us your problems in detail ? We will help you.

A: Dear Evie, we would like to tell you that we only offer receipt.

A: Dear Jacqueline Castaneda, we are sorry to tell you that some of our frames are very big. If you can not fill your PD, we suggest you to choose other smaller frame.

A: Dear Elicia Macedon, we would like to tell you that you can log in your account and find My prescription. Then you can add the photo of your prescription in your account.

A: Dear Sharon Bowen, would you please take a screenshot of your payment ?

A: Dear Kelli, we would like tell you that you can choose the frames which have nose pads.

A: Dear Kelly, please don\'t worry. we will refund you the money today.

A: Dear Robin, we are sorry to tell you to the minimum PD which the frame#fawn can process is 57, so you can not choose this frame. We suggest you to choose other smaller frame.

A: Dear Stephany Nascimento, we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number. And the shipping time is 6-14 business days.

A: Dear Esther Laksq, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Sharon MORGAN,we would like to tell you that you can choose frame only. The frame will be added to the cart.

A: Dear Renata Feges, please don\'t worry. We would like to tell you that we have shipped your order out. You can check the shipping status at http://www.17track.net/en/track?nums=147801042933 .

A: Dear Stacey Roman, we would like to tell you that if you choose the discounted frame, you can not use the discount of 50off .

A: Dear Charlene Cribbs, we are sorry to hear that, please don\'t worry. We will try our best to help you.But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Juan Lopez, we are sorry for the delay. We would like to tell you that we will ship your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Hweb199, If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps:   1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 

A: Dear Starmaine Purnell, we would like to tell you that if the frames are different, the lenses can not be put in the other frame.

A: Dear Chrissi Russell, we are sorry for the delay. We would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Dianne Hancock, we are sorry to hear that, please don\'t worry. We will try our best to help you.But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear LaQuandria Wilkins, we are sorry for the inconvenience brought to you. We have received your money and your order is being processed now.

A: Dear Candace Sumrell, we would like to tell you that PD means pupilary distance.

A: Dear Vicki, we would like to tell you that we can do this, but we suggest you to choose small frame.

A: Dear HEATHER DAVIDSON, we would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Katrina Shine, would you please take a screenshot of the second Transaction number ?

A: Dear Colin Nelson, We have receive your email and you want to change a pair. Would you please tell us which eyeglasses you want to change and which tint you want to change to ?

A: Dear Janine Martin, please don\'t worry. We would like to tell you that we will ship your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Robin Cunningham, Please don\'t worry. Would you please take a photo of your original prescription and attach it in the email ? We will check it for you.

A: Dear Pamela Dyer, we are sorry to tell you that we don\'t offer extra stones.

A: Dear Michele Osborne, we would like to tell you that you can choose single vision reading lenses and fill your sph in +3.00. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value.  Or you can measure it yourself with a millimeter ruler.Follow these simple steps:      1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate.