Consulting Servive Center

A: Dear Kate Wickersham, we would like to tell you that if it is incorrect, you can contact us within 24 hours after you place the order. We can change it for you.

A: Dear Maureen Galassie, we are so happy to hear that. Thank you so much.

A: Dear Whitsunnette Ayodele, we would like to tell you that if you don\'t have add value, you don\'t need to fill it. You can choose single vision lenses and don\'t choose multifocal lenses.

A: Dear Lorelei Diangelo, we would like to tell you that Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877301965

A: Dear Heather Murray, we would like to tell you that if you want to order transition lenses, you can choose photochromic brown or photochromic grey in the lens tint.

A: Dear Regina Brown, we would like to tell you that you can choose \"have two PDs\".

A: Dear Francesca Alcantara, we would like to tell you that we have changed your PD to 63 and your order is being processed now.

A: Dear Bridget Kunz, we would like to tell you that we would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.

A: Dear Bridget Kunz, we would like to tell you that we would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.

A: Dear Nikita, we are sorry to tell you that some of our frames are very big. If you can not fill your PD, we suggest you to choose other smaller frame.

A: Dear Evelyn Torres, what can we do for you ?

A: Dear Leon, we would like to tell you that you can fill none in sph.

A: Dear Kay Battle, do you mean that you upload your photos on our website ?

A: Dear Alison Wells, If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps:   1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 

A: Dear Jacqueline Hernandez, would you please take a photo of your original prescription and attach it in the email ?

A: Dear Asan, we would like to tell you that these eyeglasses are made in China. And our factory is located in China.

A: Dear Julie Barclay, we would like to tell you that the shipping time is 7-10 days, The processing time is 6-14 business days.

A: Dear Pamela Dyer, what can we do for you ?

A: Dear Jacqueline Hernandez, do you mean that your PD is 63 ?

A: Dear Pamela, do you mean the frame#HESTER ?

A: Dear Angie Lewis, we would like to tell you that you can search small frame.

A: Dear Jennifer Moody, what can we do for you ?

A: Dear Annette Charles, would you please take a screenshot of the frame ?

A: Dear Sharon Neal, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 59. Please choose other smaller frame. Thanks for your patience.

A: Dear Sonya Malloy, we are sorry to tell you that due to the special shape of frame#5735, we only sell the frame and don\'t make prescription lenses with this frame. And we would like to tell you that you can choose small size or middle size frame.

A: Dear Jessica Bell, we would like to tell you that if you want to choose bifocals no line, you can choose progressive lenses or Free Form lenses. If you want to order transitional glasses, you can choose photochromic brown or photochromic grey in lens tint.

A: Dear Angel, would you please tell us which frame you want to choose ? And would you please take a photo of your original prescription which contains PD value and attach it in the email?

A: Dear Paula Cedeno, we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

A: Dear Viviannette Feliciano, what can we do for you ?

A: Dear Regina Short, we would like to tell you that if you choose the discounted frame, the code BOGO can not be used.