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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

SallyMackey    Time: 2018-06-30 06:51
Q: This is my third request on an update on my glasses. When will they be shipped???? Order number is 2180613193635. Thank you, Sally Mackey
A: Dear customer, your glasses are shipped out. You can check the shipping status at http://www.17track.net/en/track?nums=LY391089745CN Please connect us quickly if you do not receive your package within 30-45 Business Days. Thanks for your understanding and hope you have a happy shopping time.
Destiny    Time: 2018-06-29 22:27
Q: Hello, can U buy these AS readers? Meaning I do not have a prescription to add or put in them.... Asking can WhereLight put 150+ in the lens, LIKE A READER? See a pair I LOVE LOVE, want them...but only need AS A READER
A: Dear customer, yes, you just fill in the prescription form when you place the order.
FredmarieRodriguez    Time: 2018-06-29 08:48
Q: Hello, I need to know how long it will take to send my glasses since I understand that it is too long and they did not even send it, I understand that the wait is too long, the order is like frying and it is very annoying. I hope you can help me as my glasses urge me. Thank you
A: Dear customer, there are something wrong with your prescription. Please send your picture of the prescription to us by email.
AnjeliqueDurand    Time: 2018-06-28 22:35
Q: How do I get transitional lenses?
A: Dear customer, you can choose \"photochromic grey\" or \"photochromic brown\" .
KathyDrinkwine    Time: 2018-06-28 18:12
Q: Are your lenses plastic or glass? Can I purchase just a frame from you and have lenses supplied by a local eyeglass company?
A: Dear customer, our lenses are resin. Yes, you can buy the frame only.
Wendy    Time: 2018-06-28 12:20
Q: I received my glasses the end of May and the left eye is not adjusting to the left lense. I have ordered two other glasses on line from other places with the exact prescription and have not had this problem. Can you please advise me if there is anything I can do?
A: Dear customer, please send the picture of your prescription to us by email. We need to check the prescription first. Hope your reply.
DonnaLira    Time: 2018-06-28 11:21
Q: I have received my two pairs of glasses (bifocals and computer glasses); however, the bifocal prescription seems wrong and I'm not able to use them. Is there any way I can return these? Thanks so much, Donna Lira
A: Dear customer, please send the picture of your prescription to us by email. We need to check the prescription first. Hope your reply.
EmmaKeir    Time: 2018-06-28 05:41
Q: Order number 2180628053156 Paypal automatically filled in an old address, can I make sure that this order is sent to Wood plc, 15 Justice Mill Lane, Abedeen, Aberdeen City, Scotland UK AB11 6EQ Thanks Emma.
A: Dear customer, we have checked your order. Your address is correct.
MaureenBefort    Time: 2018-06-27 13:45
Q: My prescription calls for Axis - OD - 002 but I don’t see that listed as an option or is that just a 2. Thank you
A: Dear customer,002 and 2 are the same. You just choose 2.
AprylLoughlin    Time: 2018-06-27 10:18
Q: Hello! I ordered sunglasses with no prescription on June 12. The order number is 81806120738511. I was wondering why it is taking so long for them to arrive. Thanks!
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible.
AnjaGillespie    Time: 2018-06-27 08:58
Q: I received a Gift Certificate from your company last January for $100 and today I tried to use it and was messaged it was invalid??? I have to use it before July 1st when it does expire, please help
A: Dear customer, please send the coupon code to us by email. We will check the status for you.
MaimounaDiaw    Time: 2018-06-27 08:22
Q: Hello, is there a way to download a picture of myself to try on the different glasses before purchasing a pair?
A: Dear customer, you can click the \"TRY ON\" on the product page.
BobbiBlosser    Time: 2018-06-27 08:19
Q: Hi there I choose the $6.95 shipping rate for fatser shipping it said i get a $6 coupon with that rate? When do I get that coupon?
A: Dear customer, you will get your coupon when you get your glasses.
RitaSharp    Time: 2018-06-27 05:33
Q: I love the glasses, but the prescription is totally wrong, and I can’t see with them on! What are my options? Thank you
A: Dear customer, please send the picture of your prescription to us by email. We need to check the prescription first. Hope your reply.
MariaRivera    Time: 2018-06-26 10:48
Q: Hi! I need change my password, but I do not remember the past password. Thank you for the help.
A: Dear customer, we have changed your password to 123456. Please change your password later.
MelindaMoore    Time: 2018-06-26 09:19
Q: Would like to know the status of my order.
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible.
RondaMack    Time: 2018-06-25 21:25
Q: I would love to know why my glasses are taking so long to arrive.
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible.
MargaretMcNamara    Time: 2018-06-25 21:10
Q: After entering my prescription the particular frames I like is says can't use the ADD feature. What does that mean? My prescription is a bifocal.
A: Dear customer, this means this frame can\'t do bifocal. Please choose other frames.
MargaretMcNamara    Time: 2018-06-25 21:06
Q: Are any of the sunglasses available with progressive lenses?
A: Dear customer, I\'m sorry that progressive lenses can\'t put into the sunglasses. But you can make glasses with tint.
Mary    Time: 2018-06-25 13:57
Q: I received my glasses today and just opened them now to find they arrived broken. :( Can you please help me with my return? I'd like to either have them replaced or receive a refund. Thank you in advance for your time!
A: Dear customer, please send the picture of your glasses to us by email. We will solve the problem when we check the email.
MayumiCastrence    Time: 2018-06-25 12:46
Q: Hello, I wanted to make sure that my order for 2180625124233 is sent to the right address. I accidentally clicked continue before I realized that my paypal address was to an old one. If possible please change the address order to 11904 Via Hacienda, El Cajon CA 92019
A: Dear customer, we have checked your address. Your address is correct.
Barbette    Time: 2018-06-25 07:28
Q: tesiawashington@gmail.com
A: Dear customer, what can I do for you?
AbbyHuotari    Time: 2018-06-24 18:11
Q: I haven't confirmed the last two orders, can I get put together into 1 order with 1 shipping rate?
A: Dear customer, we can shipped out them together. But the two order are not paid.
LeannaBellinger    Time: 2018-06-24 13:01
Q: I need to make change on my order for the PD of my glasses?
A: Dear customer, please tell us your order number and the correct PD. Hope your reply.
NikaBanks    Time: 2018-06-23 15:38
Q: Hi, Can I check the status of my order? 2180612175338 Thank you, Nika Banks
A: Dear customer, I\'m sorry to keep you waiting so long. Your glasses will be shipped out within 3 days.
Micaela    Time: 2018-06-23 15:29
Q: i paid for express shipping wondering when my stuff will get here its almost been a month order # 2180527213235
A: Dear customer, your glasses have been shipped out.
VickiRobledo    Time: 2018-06-23 10:33
Q: Received my glasses, however, the correction makes everything much much smaller instead of larger! What can be done to correct this error? As such, glasses are not usable. Thank you, Vicki
A: Dear customer, I\'m sorry to hear that. Please send the picture of your prescription to us by email. We need to check the prescription first.
BeverleyMann    Time: 2018-06-23 09:34
Q: Hi have ordered large by mistake it is medium I require Is it possible to amend my order Kind regards
A: Dear customer, please tell us the frame which you need. We will change it for you.
anya    Time: 2018-06-22 22:16
Q: Hello. I am interested in Stefanie (handmade) and it seems that lens already has tint to it, please confirm the glasses are not clear but are tinted, just as they are in the picture. Thanks.
A: Dear customer, yes, this frame is tinted. If you want to change the color, you can choose other tint.
KimberlyBlack    Time: 2018-06-22 12:12
Q: My order #2180622001549 I put in the wrong OS Cyl. it is supposed to be at -0.25 NOT -2.25. Can that be changed? Sorry about that. Thanks!
A: Dear customer, we have changed it for you. Please check it again. Hope your reply.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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