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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

BradDavis    Time: 2016-03-08 21:25
Q: Hello, received my order, very happy thank you :)I just recommended you to friends, and one will place an order soon. Her phone ##604-514-3551. Her name and address is: Barbara Hales 5074 201a St Langley, B.C. V3A 5M8 Canada Me: Brad Davis 2011-13350 Old Yale road. Surrey, B.C. V3T 3C7 Canada My order #: 2140629090529 Thank you.
A: Many thanks for your shopping and support on our website. We will give our customers more satisfied eyeglasses and service.
AutumnHoffman    Time: 2016-02-18 15:03
Q: I just ordered 2 awesome pairs of glasses. i didnt realize it said free shipping (whixh is great do NOT get me wrong) but there's no tracker to it.. when should i expect to get my glasses? Thank you so much! ~Autumn Hoffman
A: Hi Autumn, if orders processed timely after the payment verification, we will deliver your order within 3 working days. And generally, our items are shipped from China using China Post Airmail, reach MOST of the countries within 5 to 15 business days.
larissagarza    Time: 2016-02-16 07:22
Q: I do not want to place the order on my card and I never confirmed it. Please cancel it ASAP. Thanks. Larissa
A: Hi Larissa, we have processed the cancellation for your order, please check the confirmation email we sent to you.
JasmineGrosch    Time: 2016-02-23 21:26
Q: Hi! My order number is 2140713211204 and I just realized that I typed the wrong pupillary distance in. If you could change that for me I would appreciate it. It needs to be change to 63mm. My email is jazzmgrosch@gmail.com as well not @hotmail. My phone number is 419-610-8955 if you need to contact me.
A: Hi Jasmine, we have suspended your order timely and changed the PD to 63mm, then the order will go on processing. Please kindly awaiting your glasses.
KyleWiebe    Time: 2014-07-13 15:55
Q: I'm going to cancel my order, this was a waste of my money. You guys aren't even making my glasses yet, what a joke.
A:
cynthiajohnson    Time: 2016-02-25 08:10
Q: I am going in for a check up and are there any questions to specifically ask my Dr. when he writes a prescription for new glasses so I can have some made?
A: For new ordering, you will need a valid eyeglasses prescription (make sure it is not for contacts!) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. If you don not have any PD values on the prescription, you have rights to contact your doctor to get your accurate PD value.
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Mollygreen    Time: 2016-01-19 20:19
Q: Do you offer any promotions?
A: Since we know that you're always on the hunt for the best deal, we will offer promotions from time to time.
Minie    Time: 2016-01-18 23:26
Q: Can you make sure that my personal information is secure?
A: Yes, we have chosen the best e-commerce service and the most advanced SSL privacy protection technology to protect all the personal profiles and payment information for customers. So please keep in mind that we ensure all the information 100% security.
Nancy    Time: 2016-01-17 21:54
Q: How can I pay for the goods? What are the payment methods?
A: We only do bussiness online. You will need to place the order on our website if you like. We accept Visa, Mastercard, JCB and PayPal for online orders.
NatalieHathaway    Time: 2016-01-17 00:22
Q: Terribly! I forgot my password, what can I do now?
A: Please follow the "Forgotten password?" instructions on the SIGN IN page. The system will automatically ask you to set your new password by email, but please keep in mind that you have to complete the new password changing within 24 hours. Thanks.
NatalieHathaway    Time: 2016-01-15 00:21
Q: Do you have any express to send me the products? How can I add an item after I place the order?
A: Yes. Since our items are shipped from China using China Post Airmail in general, if you want ship by USPS, DHL,UPS or Fedex express, just email our customer service for details. We will inform you the best express freight and estimated delivery time. In addition, we cannot add pairs of glasses to the order that has already placed. Please feel welcome to reorder on our website if you like.
LetitiaWhite    Time: 2016-01-12 18:12
Q: Is there any discount if I buy more than one thing
A: Yes. The more products you buy on our website, the more discounts you can enjoy. And for its more details, please contact our customer service before submitting orders.
LetitiaWhite    Time: 2016-01-10 00:12
Q: How can I do purchasing? Must I register?
A: Yes, please register on our website before your purchasing. Click "Register" button to fill the basic information, then all will be fine. After registered, customers can track order status, keep shipping address for next purchasing and operate exchanging and returning conveniently.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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