Consulting Servive Center

A: We checked our system but have not found your placed order. Maybe there are some problems happened when you placing the order. So please kindly try again and fill your credit card information completely when pay for the order.

A: We will ship your order out today. Sorry for the delays.

A: We provide Photochromic lenses. Thanks

A: Sometimes when changes can not be made online, you have to use another browser.

A: Hi NeniRumbolt, we would like to tell you that if you want to order progressive lenses, you should make sure the lens height for the frame is 30mm or greater. And most of glasses frames in our website are suited to do progressive glasses.

A: Further information would be shown after you signed for the package. So please keep patience. Maybe your package is on dispatch. Have a good day.

A: We will ship your order out tomorrow. Sorry for the delays again.

A: Dear, we would like to tell you that "PD" stand for Pupillary Distance and is a required measurement when making eyeglasses. When you have finished an ophthalmic examination or vision test, doctors will write your PD on the prescription. Generally, there are two different PD values. One of them is your basic PD, which is the distance in MM between the centers of your pupils. The other is mono PDs(PD for each eye), two numbers around 30mm. If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value.Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.2.) Read the ruler in a mirror, or have someone at the same height as you read it.3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Hi Chantel, we will ship your order out today, please kindly awaiting for the package. Generally, our eyeglasses shipped from China using China Post Air Mail and reach MOST of the countries within 7 to 15 business days. If there are any delays in the shipment, please kindly understand.

A: Hi Suzanne, we use plastic lenses to process progressives. In addition free-form lenses has more advantages: it can sharpen your vision, reduce glare, halo effects caused by light sources at night, and maximize the optics built into your lenses, providing brighter and more intense colors for you.

A:

A:

A:

A:

A:

A:

A: ADD is commonly used for bifocal or progressive lenses as well as for reading glasses. So please first tell us which kind of glasses do you want, then we will tell you whether your ADD is need or not.

A:

A:

A: The cylinder power for contact lenses would be different from the glasses prescription.Please contact your doctor to have your glasses prescription

A:

A:

A: Hi daniela, please keep your shipping address to be the same with your billing address, then the order can be continued.

A:

A: Hi Kaylee, we have emailed some links for your references, please kinly check the email and go on shopping.

A: Hi Ricky, we have checked your order in our system, and got the confirmation that the order will be shipped out this afternoon. Please kindly awaiting for the update shipping information in your account.

A:

A:

A: Hi TaniaKaaz, we have double checked the order and its shipping status, the package has been reached your country this afternoon, and you will soon get the update information of your order.

A: