Buy Prescription Glasses Online at Affordable Prices

CathyScarberry Time: 2016-07-17 16:57

Q: Why can't I get free form tinted?

A: Sorry, we do not provide tinted free form lenses nowadays.

CathyScarberry Time: 2016-07-17 16:04

Q: What is free form? Do you offer trifocals? I tried to order bifocals But my script is +6.50 RT eye and +6.00 lt and axis bifocal part +4 but it does not go that high, can I get that? Thanks

A: Free Form lens is a kind of progressive lens with new revolution in vision correction. FF Lens could provide you 1. Exceptional night/low light vision: Free-form lenses can reduce glare and halo effects caused by light sources at night, such as car headlights. 2. Exceptional contrast perception: Free-form lenses can sharpen vision. 3. Exceptional color vision: Free-form lenses can maximize the optics built into your lenses, providing brighter and more intense colors. In addition, we apologize and regret to inform you that we do not provide trifocals. And if you have other problems about your RX, please email us your RX, our technicians would give you advice to order eyeglasses on our website.

BethWalls Time: 2016-07-17 08:52

Q: I have 2 PD numbers - not sure which is right and which is left. Is there a way to make sure it's entered correctly?

A: We would like to tell you that generally, there are two different PD values. One of them is your basic PD, which is the distance in MM between the centers of your pupils. The other is mono PDs(PD for each eye), two numbers around 30mm. If you have other problems, you could contact us again. Thanks.

RebeccaTrainor Time: 2016-07-16 14:29

Q: Hi! I'm new to your web site, and have a lens question. I always get bifocals that are as wide as possible because of the work I do. They generally go 2/3 to 3/4 across the width of the lens. Are these available? Also, what is a free form lens. I tried looking info up on your lens info page, but there was nothing about the free form option. Thanks!

A: We apologize to tell you that we do not offer customized bi-focals, since we only offer flat-top 28mm bifocals for customers.And most customers find this kind of lenses completely workable for their vision needs.In addition, we would like to tell you that Free Form lens is a kind of progressive lens with new revolution in vision correction. FF Lens could provide you 1. Exceptional night/low light vision: Free-form lenses can reduce glare and halo effects caused by light sources at night, such as car headlights. 2. Exceptional contrast perception: Free-form lenses can sharpen vision. 3. Exceptional color vision: Free-form lenses can maximize the optics built into your lenses, providing brighter and more intense colors. And we have Free Form option for you to choose on the website. Please click \"SELECT LENS\" \"Multifocal Lens\" \"Free Form\" to check it. Thanks.

judyfagan Time: 2016-07-15 04:33

Q: Re order 2160715043136. I have entered the details of my lenses in the message. can you please check I have entered it correctly. thankyou.

A: We checked your notes in the order form, and we advise you to revise your RX as R: +2.00 L: +4.25 without add to process the single vision reading glasses.

HannahMcCullough Time: 2016-07-14 23:10

Q: Hello, what does the premium lens have that scratch and anti glare don't? Thank you

A: Premium lens also have anti-scratch and anti-glare function.

HannahMcCullough Time: 2016-07-14 23:06

Q: I would like to order progressive lens. Is that an option? Thank you!

A: Yes. You could choose progressive lens on our website.

ElizabethKenneally Time: 2016-07-14 10:52

Q: I ordered a pair of these and i wouldlike a duplicate pair..How do I order them?

A: You could reorder the same order on our website firstly, then we could refund one shipping fee to you.

SharonFlatley Time: 2016-07-12 11:00

Q: My order has not shipped. Why?

A: Sorry for the delays. We checked your order 2160702140603 and found you ordered progressive glasses. We apologize and regret to inform you that since progressive eyeglasses need customization, it would take about 10 business days to finish the eyeglasses. We would rush you order and ship it out as soon as possible.

RosemaryMoss Time: 2016-07-12 10:54

Q: I am trying to order a pair and on the prescription part it says pupilary distance there is nons what do ido.

A: We would like to tell you that if you don\'t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1. Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2. Read the ruler in a mirror, or have someone at the same height as you read it. 3. The mark that lands in the center of the other eye is your Pupillary Distance. 4. Repeat these steps 2-3 times to make sure your results are accurate.

EndonesiaOctave Time: 2016-07-10 09:05

Q: When ordering sunglasses theres an option for default and perscription with tint. if i order the default does it come as pictured? https://www.wherelight.com/wl.php/GetInfo-346.html

A: If you want to get sunglasses as pictured(with RX), you should choose \"Prescription Default Lens\" \"Default Lens\" on our website.

SUSANTURNER Time: 2016-07-09 13:22

Q: I want single lenses for reading with both lenses +2.75 but the Add choice is gray. Therefor, I am not able to make my choice. What should I do?

A: Please note your add values below in the order form, do not fill them in the Add choice. After we received your order, we would process your eyeglasses as single vision reading glasses. Thanks.

louisecoffey Time: 2016-07-08 13:32

Q: I ordered a pair of glasses today and put in +3.75 and I meant to put in -3.75,I left my confirmation number at work and I wanted to contact you before you started my new awesome glasses...is there any way you can help by maybe using my email to find my order? And correcting it for me before you start the process?

A: Would you want us to change both SPH values(OD and OS) in order 2160708104739 to -3.75 for you? If so, we could change that for you.

TracyLutz Time: 2016-07-07 12:44

Q: Ive never used your site before but Im curious is there not a way to upload a picture to see what the glasses look like on?? I have found some I really like but dont want to spend the money if they dont look good. Please let me know! Tracy

A: Sorry, we do not provide that service on our website nowadays.

FrediaGroves Time: 2016-07-05 10:59

Q: I have Bifocals and I need a more slinder frame as the ones I have now are way too heavy and needs to be with a different nose piece for my small nose, as the ones I have now slide badly because of my current nose bridge. Can you help me?

A: Please kindly check the email we sent to you. We have some frames to recommend to you.

MichelleHoskin Time: 2016-07-05 08:48

Q: Hello...I tried contacting you through the website but no one has answered my email. My order # is: 2160704053043. I wanted to add the second pair for $1 but forgot to! I want this pair of glasses: Name: MISKY, Number: X7052, in Silver. Please tell me how to add this to my order a.s.a.p. Please and Thank you :) Michelle Hoskin

A: We would add the glasses X7052 in Silver for you, and process the glasses X7052 with the same RX of glasses 8077. Thanks for your support.

DeboraThomas Time: 2016-07-04 03:50

Q: I placed an order on July 3, 2016. I was unable to add the rest of my prescription and now I see it should have been written in other space. Under the section ADD it should say +2.00 for both right and left eye. Thank you, Debora

A: Please kindly check the email we sent to you. For your order issue. Thanks.

MarciaSimmons Time: 2016-07-02 11:55

Q: I ordered 4 pair glasses buy one get one for 1 cent. I have not received any yet. Marcia Walls Simmons 834 Main Street Readfield, Maine 04355 Description Unit price Qty Amount Beatrix Item# 2160617083846 $15.95 USD 1 $15.95 USD SUSIE $15.95 USD 1 $15.95 USD SUNLINE $1.00 USD 1 $1.00 USD IVORY $1.00 USD 1 $1.00 USD Subtotal $33.90 USD Total $33.90 USD Payment $33.90 USD Payment sent to service@wherelight.com

A: Sorry for the delayed shipping. We checked and found we have shipped your order out on 6/22. Generally our eyeglasses shipped from our country using ePacket and reach MOST of the countries within 7 to 15 business days. And the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand.

SANDRASHARP Time: 2016-07-02 10:58

Q: Can I had the photochromic to my order please. Thanks Sandra Sharp

A: Yes. You could find photochromic option in the \"SELECT LENSES TINT\" step. Thanks.

CassandraThandar Time: 2016-06-26 23:24

Q: Hello Sphere(SPH) Cylinder(CYL) Axis Addition(near) ADD Right Eye (OD) -2.50 0.00 Left Eye (OS) -2.00 -0.25 105 PD(Pupil Distance) 65.0 Right PD Left PD Prism(OD) Prism(OS) Base Direction(OD) Base Direction(O This is my prescription lens detail and can you please add that one to my sunglass order? It is my order ID: 2160626034915 Thank you

A: OK, we would add that RX to your sunglasses. Many thanks for your support.

joanWillig Time: 2016-06-25 08:51

Q: I can't seem to find the photochromic option for my selection.

A: You could find the photochromic option in the last two options of \"SELECT LENS TINT\" Step. Please check it. Thanks.

MayraCarreon Time: 2016-06-24 21:56

Q: is there a way i can make a change to my order? i didnt change the size of the glasses from large to medium.

A: We have suspended your order 2160624214845 for change, please kindly inform us your desired frame soon.

JudyBroghammer Time: 2016-06-24 06:28

Q: I just completed my first order with this Company. I want to make sure the glasses are no-line bifocals. Order #2160624062134. Thanks!

A: We checked and found you have placed right lenses as required. Many thanks for your support.

ShirleyReed Time: 2016-06-22 15:28

Q: Got my glasses today and love them. I have a few problems though. My Latonia pair should have been computer glasses instead of distance. My Regina pair should have had Phanton Black tint and they are clear. What do I need to do to correct this? Send them back?

A: Please kindly check the email for solution we sent to you.

BettyVanPelt Time: 2016-06-22 14:43

Q: How do I make my order go through ? I have followed directions but no luck yet. Betty

A: In your case, we advise you to use another browser to have a try. Usually explorer will work. Many thanks for your support.

JaniceLam Time: 2016-06-22 10:21

Q: I tried to contact you at the phone number listed, 888-818-5688 and this is not the correct number. Please provide me with a good number as I have questions about inputting my prescription.

A: For the phone number listed, we\'re sorry to tell you the phone is not used to reply customers\' consulting, they are for the contact when there are returned items. If you have any questions, please email our friendly customer service team at: service@wherelight.com or service@mail-wherelight.com. Thanks.

JaymeeLiles Time: 2016-06-21 12:41

Q: I just checked my bank account and I was charged for my order twice?? I need the other charge refunded asap!

A: We checked and found we only got one order from you and the total cost is $60.75(price of glasses 8002-1, price of 130616_4 and one shipping cost). In your case, we advise you to consult your cerdit card bank for transactions.

martybartholomew Time: 2016-06-21 08:13

Q: ORDER #2160526115710 THHIS IS MY THIRD LETTER. I RECEIVED MY GLASSES BUT THEY WERE SINGLE VISION. I ORDERED PROGRESSIVE! RFORE I COULD GET IN TOUCH WITHLO YOU, I LOST THE NEW GLASSES

A: We checked your order 2160526115710 in our system and found you just ordered 1.67 single vision lenses with RX as SPH:+0.75 CYL:-1.75 Axis:140 /SPH:+0.50 CYL:-1.25 Axis:35, so we just process your order as you placed on our website. Please kindly check the order information by yourself.

CherieAguilar Time: 2016-06-20 22:21

Q: Hello, can i buy reading glasses too. THANK YOU

A: Yes, you could order single vision reading glasses on our website.

GloriaArvizu Time: 2016-06-20 15:29

Q: I emailed you my prescription and I never have heard from you, is this a real sight??

A: We have replied your email, please check the detail. Thanks.

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