Buy Prescription Glasses Online at Affordable Prices

kimulyate Time: 2016-10-11 09:39

Q: please help me. I received an email that my order# 2160926215723 was shipped, but not deliverable! the tracking# is LT247781424cn. when I called fedex, they advised that there is no record. where are my glasses? Kim

A: Sorry for the troubles brought to you. We checked your order and found your item has been processed through a facility in NANJING EMS, CHINA at 7:01 pm on October 5, 2016.Have a good day.

iraidaortiz Time: 2016-10-11 08:29

Q: 2160916184243 qiero saber mi estatus no he resivido la mercansia gracias

A: Su tema ha sido procesado, y quisiéramos enviar su pedido fuera de pronto, que tengas un buen día.

TimishaMantia Time: 2016-10-10 04:32

Q: Hi. I'd really like to reorder my glasses. I need two more pairs of the same one. Is there a way to just reorder?

A: Sorry, you may reorder frame HX306 on our website again.

GlendaTorgerson Time: 2016-10-09 12:12

Q: How long does it take for my glasses to come. They haven't showed up yet? Thanks, Glenda

A: Sorry for the delayed shipping. We would like to inform you that generally our eyeglasses shipped from our country using ePacket and reach MOST of the countries within 7 to 15 business days. But the shipping facility always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand. In addition, we have checked the delivery of your order with our local post, once there are any updated information, we would email you again.

Delia Time: 2016-10-07 22:49

Q: 216092420452 this is my order number: # 216092420452 and I want to know how long is this going to be ready my name is Delia Trevino Dugay my e mail address is mami.du57@hotmail.com Please answere me That my real name Delia A Trevino Dugay

A: Sorry for the delayed information. We would like to tell you that your order has been shipped OUT on 7th/Oct through UPS EXPEDITED. And the Tracking Number is 1Z 8V2 3A1 04 5795 8466. The package would reach your country within 3 business days. If there are any delays in the shipment, please kindly understand.

iraidaortiz Time: 2016-10-07 13:10

Q: Hola mi orden no ha llegado me pueden contestar en k estatus esta nunca he comprado x aki es la primera ves he comprado en zennioptical y no tardan tanto gracias

A: We can\'t fully understand you,please try to be in English,sorry for the troubles. And we have sent you several emails to confirm the RX and the delivey address.1.You want to process your Single vision Computer glasses with the RX as follows, right OD(right eye):Sph -2.00 Cyl -3.00 Axis 20,OS(left eye): Sph -3.25 Cyl -2.25 Axis 165,PD: 61.2.Please tell us which city, state and country the delivery address is,looking forward to hear from you soon,thanks.

CorrinaTugak Time: 2016-10-06 18:04

Q: How can I change my shipping address since you guys don't send to po boxes?

A: You could email us your detail shipping address at service@wherelight.com.

PeggyLathlin Time: 2016-10-06 12:30

Q: How do I save my prescription instead of inputting it every time I want to order a pair of glasses?

A: After you filled your RX in our website, you could see the \"save prescription\" option below the detail RX.

JessicaLear Time: 2016-10-06 12:29

Q: Hello, my order got shipped over a month ago and I still haven't received it. The tracking number you have given me is not bringing up anything when I input it on the tracking site. My order number is 2160903130901 Please get back to me ASAP with regards to this matter. Jessica Lear

A: We apologize and regret to inform you that the shipping facility always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand. In addition, we have checked the delivery of your order with our local post, once there are any updated information, we would email you again.

MonikaOldenburg Time: 2016-10-05 20:51

Q: do you have darkening of your lenses, like dark brown or grey?

A: You could choose lenses with Maroon Brown tint on our website.

LaurieKramer Time: 2016-10-05 18:51

Q: I ordered my glasses on 9/17 and have not heard where they are and have not yet received them. Is there a problem?

A: Please check the email we sent to you for your problem.

AndreaMiller Time: 2016-10-05 15:21

Q: How long does it take to make the glasses before they are shipped??

A: We would like to tell you that since progressive and free form lenses need special customization, it would take much longer time(about 12 business days) to finish the processing. And we have rushed the order for you.

iraidaortiz Time: 2016-10-05 06:39

Q: Hola estoy esperando mi orden aun no llega gracias

A: Sorry for the delayed information. But according to your attached information in email and your detail order form, we still want to confirm with you that whether you just want to process your eyeglasses with the following RX and NO TINT lenses? OD(right eye): SPH -2.00 CYL -3.00 AXIS 20 / OS(left eye): SPH -3.25 CYL -2.25 AXIS 165 PD: 61 . Looking forward to hear from you soon.

BARBARAKAHLES Time: 2016-10-04 20:16

Q: WHEN ARE THEY GETTING SHIPPED

A: Plz check the email we sent to you at your email address BLKJLP1111@AOL.COM.

jodipenfold Time: 2016-10-04 11:24

Q: how on earth does it put an order in without payment ...my order should be cancelled as I didn't confirm anything thanks Jodi penfold

A: We checked and found that your order has been cancelled. We would not go on with your order.

EileenKuzak Time: 2016-10-04 10:33

Q: Where are my glasses? I placed the order on the 19th and still haven't gotten them. And I haven't gotten any emails from you about my order either.

A: Sorry for the delayed shipping. We checked and found that your order has been shipped out on 9/30. And the Tracking Number is LT235883179CN. You\'re expected to receive your package within within 7 to 15 business days. And you can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action.

MEIKEI Time: 2016-10-04 10:19

Q: LT222119625CN-- is my order lost????

A: We checked and found that your item has been processed through facility in ISC LOS ANGELES CA (USPS) at 4:54 pm on October 4, 2016. You\'re expected to receive your eyeglasses soon.

CynthiaGonzalez Time: 2016-10-04 00:11

Q: I do not have a pd on my prescription however I have used 69 thru a different website. I'm confused because you guys show a different pd for left and right and the other company I used in the past only requires one measurement.

A: You could also fill your PD as one measurement on our website. That\'s all right.

ElaineDeJesus Time: 2016-10-03 16:14

Q: How do I put my RX in my order?

A: Please firstly click your desired frame weblink, such as https://www.wherelight.com/wl.php/GetInfo-311.html to choose frame, press \"SELECT LENS\" button to choose \"Single vision\" \"Multifocal\" \"Bifocal\"\"Progressive\" lenses as your requirement, then fill your RX step by step. After you finished the payment, that is to say, you have ordered eyeglasses successfully on our website.

SuzanneLauzon Time: 2016-10-03 15:21

Q: Hi! My PD is blank on my prescription. How do I measure this?

A: We have emailed you for your problems,thanks.

NATHALIEFONTAINE Time: 2016-10-01 21:20

Q: Hello, I have just placed lens order 2161001211614. The color I want is RED... PLEASE SEND THE RED FRAME. THANKS

A: That\'s ok,for frame 1096,colour other is red as the main pic shown,thanks.Have a good day.

LizBirch Time: 2016-10-01 08:13

Q: I have used other online optical services. They have an upload option for fitting your glasses, is this an option with wherelight? Also the size ranges are they for the front of the glasses or the temples? Can you get glasses with magnetic sunglasses? thanks Liz

A: Yes,there is try-on function provided.And there is the detailed size of each frame at the right lower part of the frame pic.For magnetic sunglasses,we would contact our technicians for confirmation.

CHARLENEEILER Time: 2016-09-30 14:51

Q: My Rx paper does not say anything about a PD.. what is this and how do I know what to enter?

A: We have emailed you for your problems,please check it, thanks.

iraidaortiz Time: 2016-09-27 16:11

Q: Hola kisiera saber el estatus de mi orden y si me cambiaron la receta k envíe gracias

A: We have emailed you for your problems,please check it and reply us,thanks.

JanieOliver Time: 2016-09-26 13:23

Q: my rx is +3.50-1.00x165 R +3.50-1.75x025 add+2.50@1311 is this a fillable Rx

A: Yes,we can process it,please take it easy to place an order.

LAURIEFLANAGAN Time: 2016-09-25 16:14

Q: Where's my order ?

A: Sorry for the delayed information. We would ship your order out through UPS today and you\'re expected to receive the package within 3-4 business days.

AndreaHenderson Time: 2016-09-22 17:44

Q: my billing address is different please tell me how to process my order

A: We have emailed you for your problems,have a good day.

Veronica Time: 2016-09-20 14:01

Q: This is my prescription. O.D sph -325 cyl sph......O S -2.25 cyl +2.25 axis 165 having trouble with placing my order... Help

A: If there is \"Sph\" in the Cylinder space, it indicates the eyeball has no Cylinder or Axis values. And you should enter 0 on the Cylinder space. That is to say, you could fill you RX as O.D sph -325 cyl 0 axis 0 OS sph -2.25 cyl +2.25 axis 165 in our website. Thanks for your support.

DianePeterson Time: 2016-09-20 08:45

Q: I am a little concerned about the glasses I ordered. Order #2160829184844. At first the tra cking said they were in transit. Then it said the package was being processed. There has been no update in weeks. Can you check on this?

A: We apologize and regert to inform you that since all the packages have to be got through the port security in US, please be patient to wait for the package release.Sorry for the delays.

BarbaraWhite Time: 2016-09-19 13:17

Q: Hello, My order is in my cart. 2 pairs of glasses. The 2nd for $5 is showing full price. How do I get the discount?

A: Sorry for the troubles,please place the order firstly,then we revise the price($5 discount) for you,thanks.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee