Buy Prescription Glasses Online at Affordable Prices

JoAnneBaccile Time: 2016-09-18 10:38

Q: Order #2160918102511, I would like to change the delivery and ADD the expedited shipping to my order, I am about to go to payment page? JoAnne Baccile

A: We checked and found that the order 2160918102511 has been cancelled. If you still want to order eyeglasses, please place a new order on our website. Thanks.

JaniceDittmar Time: 2016-09-18 06:23

Q: Please cancel the order that you wrote to me about. I don't want to get 2 pairs of glasses. I can't reorder until I know the first one is canceled #2160917062050

A: We would cancel the order and give you refund soon.

iraidaortiz Time: 2016-09-18 05:30

Q: Ya le envíe la receta e spero q md hagan el arreglo el la cuenta del status aun no se refleja gracias buen dia

A: Please inform us your problems at service@wherelight.com. Also,please try to be in English,since we can\'t understand you fully,thanks.

iraidaortiz Time: 2016-09-17 21:05

Q: Me puedes enviar algún email para enviar la receta yo no entiendo donde la tengo k poner no se mucho ingles gracias

A: We have emailed you for your problems.

MaryGilmore Time: 2016-09-17 14:46

Q: I haven't received my Order Number:2160827152537 yet ? I can't drive without them, NOW What? Mary Gilmore

A: We checked and found your order has been delivered In/At Mailbox,the detailed information is PACIFIC GROVE, CA 93950,September 17, 2016 , 1:38 pm,please note that check,have a good day.

ConnieMiller Time: 2016-09-17 08:01

Q: I need to high a high index of 167. I am at the cart page and cannot figure out how to do that. Thank you

A: Would you please inform us for which kind of lenses you need to order 1.67 lenses? Since we checked and found that we do not offer 1.67 lenses for bifocal and progressive glasses.

JanetJoyner Time: 2016-09-17 05:44

Q: order 2160914112747 Thank you for informing me I ordered the wrong lenses for my new glasses and advising me to cancel that order and reorder. I have been unable to cancel it. I see the word "cancel" but when I click on it nothing happens. Can you cancel the order from your end? Please advise.

A: We would cancel this order and give you refund soon.

LoriFritz Time: 2016-09-16 19:27

Q: My order is out of stock... I do not want any other style.... please cancel order and refund my credit card. Thank you.

A: Sorry for the troubles, we would cancel your order and give you refund soon.

BeckyBryant Time: 2016-09-15 20:26

Q: I received an order number of :2160906122347 but the money hasn't come out of my account nor do you show it as an order

A: We checked and found that you have placed the order 2160906122347,but you haven\'t paid for it now.

Andrea Time: 2016-09-15 19:24

Q: How do I purchase a second pair for $5? When I add a second pair of glasses, they show up as regular price in my shopping cart. Is there a specific coupon code or do I need to make 2 separate orders?

A: Please put the frame(its price is more than $5) in your shopping cart firstly,then add the second frame at $5.Also,you must put both of the items in your shopping cart at the same time.Please try again,if there are still problems,tell us,we revise the price($5 discount) directly for you,thanks.

MicheleGordon Time: 2016-09-14 23:09

Q: Hi there...your ad says free shipping. The checkout price includes shipping?

A: There are two delivery methods for customers to choose on our website. One is ePacket, it\'s free for customers. The package would reach MOST of the countries within 7 to 15 business days. The other is UPS EXPEDITED, customers have to pay $14.95 for this shipping. And the package would reach MOST of the countries within 3 to 5 business days.You can see the option of the two delivery methods when placing orders.

GloriaMcKewin Time: 2016-09-10 01:30

Q: Can't add perscipton to order

A: Please email us your RX for references, we could give you advice for filling the rx in our website.

KimHowell Time: 2016-09-09 10:31

Q: What does it mean at the top of the page where it has a pair of frames + $5 = 2 pair of glasses?

A: For purchasing the second frame at $5, you should firstly purchase one frame (its price is more than $5) on our website, then you could add the $5 frame on you order.

MelodyCarter Time: 2016-09-08 12:31

Q: I placed my order #2160831192038 on 8/31/16. The details do not show any activity in the Transaction log since that date. How long can I expect before the order is made and ready to ship? I paid extra for expedited shipping.

A: Sorry for the delayed delivery,since progressive lenses need customization, they will take much longer time to be ready(about 10 days). Please keep patience. And we have rushed the order for you.

DeviniaDevan Time: 2016-09-06 17:17

Q: I logged in to parceforce.com to track the shipping status of my order (no: 2160831034252) amd the Tracking number (LX972860777CN) does not work when I key it in. may i please know the shipping status of my purchase?

A: Sorry for the troubles. We would email you the shipping status of your order after we checked with our local post.

ambermurray Time: 2016-09-06 04:36

Q: The system will not let me use my prescription because of 2 different saved prescriptions under my name on profile

A: Sorry for the troubles, you could use another name or any abbreviation of your name to save the new order information.

JessicaLuckey Time: 2016-09-03 18:30

Q: I paid for express shipping and haven't received a tracking # approximately how long will this take ?

A: Sorry for the delayed information, we would ship your order out today through UPS. And you are expected to receive your eyeglasses within 3 business days.

WayneSmith Time: 2016-09-03 08:31

Q: I tried calling the number to ask questions and a random man says hello and has no idea what I'm talking about, says I have the wrong number......is this for real?

A: Sorry for the troubles,please email us your questions at service@wherelight.com,thanks.

JanetHeinis Time: 2016-09-01 15:26

Q: re: Order 2160812195443 I ordered my glasses almost a month ago and have not received them. What is the problem. It should not take a month to receive them. Please advise asap as I may cancel this order if they don't come very soon thank you Janet Heinis

A: We checked your order 2160812195443 and found your package has been delivered to USPS facility in ISC CHICAGO IL on Aug 31th. You are expected to receive your eyeglasses soon.Please keep patience.

LillianHinson Time: 2016-08-30 14:39

Q: I have 2 questions. If I order a pair of glasses and they don't fit quiet right can I get my money back or exchange them for another pair? And what is the buy a fram, pay $5, get 2 frames? Thank you so much for your time, Lillian

A: We would like to tell you that we would remake them for you if we did not make your eyeglasses RX correctly for our mistakes according to our principle. And for purchasing the second frame at $5, you should firstly purchase one frame (its price is more than $5) on our website, then you could add the $5 frame on you order.

GlennaTodovich Time: 2016-08-30 09:53

Q: Need help with my prescription

A: Please inform us what help you need to our email service@wherelight.com.

Magnal Time: 2016-08-29 16:00

Q: WHAT IS FREE FORM LENSES

A: Free Form lens is a kind of progressive lens with new revolution in vision correction. FF Lens could provide you 1. Exceptional night/low light vision: Free-form lenses can reduce glare and halo effects caused by light sources at night, such as car headlights. 2. Exceptional contrast perception: Free-form lenses can sharpen vision. 3. Exceptional color vision: Free-form lenses can maximize the optics built into your lenses, providing brighter and more intense colors. And we have Free Form option for you to choose on the website. Please click \"SELECT LENS\" \"Multifocal Lens\" \"Free Form\" to check it. Thanks.

KarlaDavis Time: 2016-08-28 17:07

Q: The sunglasses I would like show they are available in both bi-focal and progressive lenses, but I see no option for choosing either of these in the lens choice.

A: We apologize and regret to inform you that our sunglasses could not be processed with bi-focal and progressive lenses. Sorry for the troubles.

OlinChristian Time: 2016-08-25 14:44

Q: I'm looking for my order ... order number 2160803153939 tracking number LT078611420CN

A: We checked the package and found your order has reached CHICAGO, IL 60701 on August 24, 2016, maybe the USPS facility has delivered it to the wrong address, please kindly contact them through (+1 800) 222 1811 8002758777. Sorry for the troubles.

loublanchard Time: 2016-08-19 09:59

Q: The email I sent with my prescription on it bounced back. Before I order I need to confirm this prescription is correct and will fit these glasses.

A: Please send your detail RX to our email service@wherelight.com for confirmation.

MEIKEI Time: 2016-08-18 20:49

Q: Cancel my order2160818808112. I will reorder . Thank you f!!

A: We would cancel your original order 2160818081122 as required soon.

MEIKEI Time: 2016-08-18 13:35

Q: order number is 2160818808112--i need anti scratch &GLare and color tint-- light blue it is for able to read computer . i need to pay extra .please can i pay on line. ???

A: We would like to tell you that we could add anti scratch &GLare coating and color tint for your order 2160818081122, but we found that we just have navy blue, violet blue and royal blue available on our website, please kindly inform us which color of blue tint you want. In addition, for the additional fees, we advise you to purchase frame only MJ8006($16.99) on our website to pay for them, and below in the new order form, please note that you placed this new order to pay for the additional fees for order 2160818081122. Thanks.

DebraYarwood Time: 2016-08-18 09:43

Q: need help on a order I just placed

A: Would you please inform us what help do you need for your order 2160818092422? We have suspended your order to wait for your reply.

BarbaraPrescott Time: 2016-08-18 09:05

Q: Hello - I've just ordered and paid for two pairs of glasses. Have received confirmation by email but the record of this purchase does not occur on my order page. Please confirm and advise. Thank you.

A: We checked our system and found your order 2160817212801 has been placed successfully on our website, and we have dispatched them to process. Thanks for your support.

lucindabhocuckles Time: 2016-08-17 16:07

Q: II would like to order glasses, but can't get me photo uploaded'

A: Sorry for the troubles. Our technicians would solve the upload problem right now. Please try again later.

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