Consulting Servive Center

A: Sorry for the troubles. We would like to tell you that we shipped your order out according to your filled zip code 11238, maybe it would take a few days to deliver to your near postal facility, please keep patience to wait for the delivery.

A: We apologize and regret to inform you order has been finished, but we found the UPS shipping method could not deliver your package to your PO BOX address, so we advise you to email us your another detail shipping address(not PO BOX address)for delivery.

A: We are very sorry for the troubles brought to you. We would remake the eyeglasses and ship it to you soon.

A: Sorry, the contact lenses prescription will not work for your eyeglasses. If you want to order eyeglasses on our website, you\'re advised to consult eye doctor to confirm the prescription.

A: We would like to tell you that S means that it is suitable for small face, M means that it is suitable for medium face, L means that it is suitable for large face. And each of the frames on our website has its size, we suggest you measure your glasses so as to see whether the size of the frame you choose here is close to your previous frame(you buy before). 1-2 millimeters is acceptable. Thanks.

A: We would like to tell you that your order 2160727164003 has been shipped out on August 1st. And the Tracking Number is LT033206775CN. Generally, our eyeglasses shipped out using ePacket and reach MOST of the countries within 7 to 15 business days. If there are any delays in the shipment, please kindly understand. By the way, you can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action. Thanks.

A: Have you placed order on our website? If so, please kindly inform us your order no. to check your account. Then we could delete your account.

A: Sorry, we do not offer this kind of lenses.

A: Yes.

A: Sorry for the delayed shipping. We checked and found your eyeglasses have arrived at USPS facility in CHICAGO, IL 60701 on July 15, 2016 at 10:09 pm. The item is currently in transit to the destination. Please kinldy contact this number (+1 800) 222 1811 8002758777 for the delivery issue. Since we are in different country, we could not contact with the USPS in CHICAGO. Sorry for the troubles.

A: Since the Lyndon frames have been sold out, we could not restock them any more nowadays. Sorry.

A: Adele frame is clear.

A: Sorry for the delayed information. Since the progressive lenses need customization, it would take about 7 business days to finish it. After the eyeglasses were shipped out, we would email you tracking number right now.

A: Your order 2160701084159 has been shipped OUT on 7/5. And the Tracking Number is LS028929820CN. You can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action.

A: Sorry for the delayed reply. We double checked and found the Lyndon glasses were out of stock. Please take other frames on our website for references.

A: Sorry for the troubles. We checked and found the frame Hydra is out of stock, so you could not confirm your order. Please kindly check other frames on our website.

A: We apologize and regret to tell you that all our frames have their own frame size, please kindly check the detail frame size we stated on the website before you place orders. And if you need frame with smaller size you could check this link https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&size=2&page=2 to have a look. If you need bifocals without line, plz note that in your order form. 63 on your prescription is your PD as our technician says.

A: Sorry, we do not process sunglasses with bifocals.

A: Sorry, we do not provide tinted free form lenses nowadays.

A: Free Form lens is a kind of progressive lens with new revolution in vision correction. FF Lens could provide you 1. Exceptional night/low light vision: Free-form lenses can reduce glare and halo effects caused by light sources at night, such as car headlights. 2. Exceptional contrast perception: Free-form lenses can sharpen vision. 3. Exceptional color vision: Free-form lenses can maximize the optics built into your lenses, providing brighter and more intense colors. In addition, we apologize and regret to inform you that we do not provide trifocals. And if you have other problems about your RX, please email us your RX, our technicians would give you advice to order eyeglasses on our website.

A: We would like to tell you that generally, there are two different PD values. One of them is your basic PD, which is the distance in MM between the centers of your pupils. The other is mono PDs(PD for each eye), two numbers around 30mm. If you have other problems, you could contact us again. Thanks.

A: We apologize to tell you that we do not offer customized bi-focals, since we only offer flat-top 28mm bifocals for customers.And most customers find this kind of lenses completely workable for their vision needs.In addition, we would like to tell you that Free Form lens is a kind of progressive lens with new revolution in vision correction. FF Lens could provide you 1. Exceptional night/low light vision: Free-form lenses can reduce glare and halo effects caused by light sources at night, such as car headlights. 2. Exceptional contrast perception: Free-form lenses can sharpen vision. 3. Exceptional color vision: Free-form lenses can maximize the optics built into your lenses, providing brighter and more intense colors. And we have Free Form option for you to choose on the website. Please click \"SELECT LENS\" \"Multifocal Lens\" \"Free Form\" to check it. Thanks.

A: We checked your notes in the order form, and we advise you to revise your RX as R: +2.00 L: +4.25 without add to process the single vision reading glasses.

A: Premium lens also have anti-scratch and anti-glare function.

A: Yes. You could choose progressive lens on our website.

A: You could reorder the same order on our website firstly, then we could refund one shipping fee to you.

A: Sorry for the delays. We checked your order 2160702140603 and found you ordered progressive glasses. We apologize and regret to inform you that since progressive eyeglasses need customization, it would take about 10 business days to finish the eyeglasses. We would rush you order and ship it out as soon as possible.

A: We would like to tell you that if you don\'t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1. Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2. Read the ruler in a mirror, or have someone at the same height as you read it. 3. The mark that lands in the center of the other eye is your Pupillary Distance. 4. Repeat these steps 2-3 times to make sure your results are accurate.

A: If you want to get sunglasses as pictured(with RX), you should choose \"Prescription Default Lens\" \"Default Lens\" on our website.

A: Please note your add values below in the order form, do not fill them in the Add choice. After we received your order, we would process your eyeglasses as single vision reading glasses. Thanks.