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Consulting Servive Center

melaniewilliams    Time: 2017-01-13 12:26
Q: When can I expect my glasses? I know they shipped out on January 6th. tried to look up tracking but said not available. LT696906965CN
A: We checked and found that the status of your order now is \"2017-01-06 23:11 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.\"
Virlira Pass     Time: 2017-01-13 11:18
Q: Order Id:81701070012175 ordered on 2017-01-06. Had it shipped yet?
A: We checked your order and found you ordered progressive glasses. We apologize and regret to inform you that since progressive eyeglasses need customization, it would take about 10 business days to finish the eyeglasses. We would rush your order and ship it out as soon as possible.
KatieGranata    Time: 2017-01-13 10:24
Q: Hello, I placed an order about a week ago and I do not see it listed under orders. Thank you, Kate Granata
A: We would like to tell you that your order has been shipped OUT on 6th/JAN. And the Tracking Number is LT696640993CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
BarbaraEvans    Time: 2017-01-13 08:33
Q: All I want is The Fairy Tale reading glasses with a 3.0 strength. I have had this question answered, but no one tells me what a hassle it is without a prescription---which I DON'T HAVE. Also, you say call us, but I can't find a phone number anywhere--If I can't get an answer on how to order WITHOUT a prescription, I'm giving up.
A: We have emailed you for your problems, please check it.
JennadeHoyos    Time: 2017-01-13 07:34
Q: Do I need to send a picture of my prescription to verify it? With Zenni optical I do, so I just want to make sure Im not missing something and get my glasses ASAP! Thank you! Jenna de Hoyos
A: Please email us your original prescription pic at service@wherelight.com for confirmation.
KateDoyle    Time: 2017-01-13 05:20
Q: Hi! I ordered my glasses on the 4th and I see they still haven't been shipped - while your FAQ says it takes 3-5 days. It's now been almost 10. Just wondering what the hold up is.
A: We would like to tell you that your order has been shipped OUT on 6th/JAN. And the Tracking Number is LM225386016CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
LaShante Griffin     Time: 2017-01-12 21:36
Q: Are you able to thin lenses for a better fit in to frames for stronger prescriptions?
A: Yes, you can choose index 1.61 or 1.67 according to the strength of prescription.
lasloerdosi    Time: 2017-01-12 21:20
Q: Hi It say`s on the top that 1 frame + $5 is = 2 frames. Is that right? I try to order the Janice frame the purple and the other (black and white) and it is $15.95 twice, so not $5. thanks for the answer Laslo
A: For purchasing the second frame at $5, you should firstly purchase one frame (its price is more than $10) on our website, then you could add the $5 frame on you order. In addition, for $5 discount frames, please click the \"Add $5=2\" at the top of the main page to check it, it isn\'t for all the frames.
GloriaScott    Time: 2017-01-12 20:34
Q: Have my order been shipped order number1701021140131 and order number 81701020554175.
A: We would like to tell you that your order 81701020554175 has been shipped OUT on 9th/JAN. And the Tracking Number is LT716034289CN. And order 81701021140131 is shipped OUT on 4th/JAN, the tracking number is LT692083671CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
ElizabethEspenlaub    Time: 2017-01-12 17:27
Q: One more time where are my glasses.See no new post wonder why.You keep saying being shipped then you say they were shipped then back to being shipped. What is it.Were they shipped or not.
A: We would like to tell you that your order has been shipped OUT on 10th/JAN. And the Tracking Number is LT720198519CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
AlyssaS    Time: 2017-01-12 17:14
Q: Hey, just wondering why my glasses haven't shipped yet?
A: We would like to tell you that your order has been shipped OUT on 6th/JAN. And the Tracking Number is LM224271799CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
DonnaSmulders    Time: 2017-01-12 15:00
Q: Orderno.Sh390693fb303383a Wanting to know if shipped or not yet ????
A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.
Donnakavis    Time: 2017-01-12 14:56
Q: I ordered glasses I have a no. For purchase from PayPal but I can't get an answer to if they where shipped or not ?.? Donna Kavis 713 Westmore Rd Davis Il 61019
A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.
EufemiaAponte    Time: 2017-01-12 14:24
Q: question.... lense tint is this just the color of the lense itself or is it the color of the lense changes to once the sun hits it?
A: Lens tint is just the color of the lens itself.The color of the lens changes once the sun hits it, please choose photochromic lens.
elizabethmills    Time: 2017-01-12 14:05
Q: I am just needing reading glasses, no prescription. What is pd? How do I know mine without a prescription
A: We have emailed you for your problems, please check it.
ElizabethEspenlaub    Time: 2017-01-12 09:27
Q: Have not received a response back.
A: We would like to tell you that your order has been shipped OUT on 10th/JAN. And the Tracking Number is LT720198519CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
Harmonysanders    Time: 2017-01-12 08:58
Q: U can't figure out how to fill in my script
A: Please email us your original prescription pic at service@wherelight.com for references.
krispereira    Time: 2017-01-12 08:31
Q: I placed an order and paid for it. How do I check the status of it? I can't find anything on it.
A: We would like to tell you that your order has been shipped OUT on 10th/JAN. And the Tracking Number is LT720709274CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
MarilynMcCall    Time: 2017-01-11 23:40
Q: Can I buy frames only without lenses?
A: Yes, please choose \"Fashion\" \"Frame only\", thanks.
CherylMalvar    Time: 2017-01-11 23:32
Q: LT720709067CN - order number. I'm thinking of getting 2 eye glasses as i saw you have a promo. Can you pls help me on how will i cancel the existing order? Thanks.
A: We would like to tell you that your order has been shipped OUT on 10th/JAN. And the Tracking Number is LT720709067CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
Jane AshleyCalumpit    Time: 2017-01-11 18:50
Q: Hi! I know my prescriptions but I don't know where to put it. And I don't know tge pd means as well. Hope you can help me. Thanks!
A: We have emailed you for your problems. Have a good day.
jaanareising    Time: 2017-01-11 18:35
Q: I have tried to buy 2 pairs of glasses from you, to no avail?!! :/ Jaana Reising 619-607-1020
A: Sorry, it is inconvenient for us to call you. Please feel free to tell us your problems. Have a good day.
RenaeMyers    Time: 2017-01-11 16:52
Q: My order was submitted on 12/25 order number 2161225113554. I was checking on a tracking number and approximate time. Thank you
A: We would like to tell you that your order has been shipped OUT on 4th/JAN. And the Tracking Number is LT691209185CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
MichelleRuiz    Time: 2017-01-11 11:19
Q: hello I would like to know when will my order be shipped? # 2161230102643 Thank you
A: Since Free Form lenses need customization, they will take much longer time to be ready (about 10 business days). Please keep patience. And we have rushed the order for you.
Laura akers    Time: 2017-01-11 10:09
Q: How do I send you all the prescriptions so I can get a pair of glasses
A: You have to place the order on our website by yourself. Please firstly click your desired frame web link, such as https://www.wherelight.com/wl.php/GetInfo-311.html to choose frame, press \"SELECT LENS\" button to choose \"Single vision\" \"Multifocal\" \"Bifocal\"\"Progressive\" lenses as your requirement, then fill your RX step by step. After you finished the payment, that is to say, you have ordered eyeglasses successfully on our website.
LaurenHarper    Time: 2017-01-11 01:25
Q: Please may you send me a returns form
A: We checked and found that your orders are still in transit now. Is there anything wrong with them?
MarieRist    Time: 2017-01-11 00:37
Q: Please help me I have my prescription but can you send me glasses for the following dimensions: Length of side 135mm Bridge Width 14mm Diameter of lens 50 Distance PD: 29.5 / 29.5 Bifolcals distance and reading. Thank you Marie
A: Each of the frames in our website has its own detail size at the bottom of the main pic, please check it, and you must place orders by yourself.
AmberRoth    Time: 2017-01-10 22:06
Q: Hello, Can I please request that Dilys Number: S6240 be available in silver and white? It's currently available in gold and white. Thank you.
A: Sorry, there is no silver and white for frame S6240.In addition, you can also take S1340 for references.
EmiliaBirriel    Time: 2017-01-10 22:01
Q: where am I able to make a review? I love the ones I ordered
A: Many thanks for your satisfaction and support. You can make a review on our facebook, with eyeglasses pic better. Have a good day.
GwenGatchalian-Grant    Time: 2017-01-10 19:55
Q: Hi i placed an order last 12/30 under order #2161230171503 Just checking for the tracking number and when would it approximately arrive. Thanks
A: We would like to tell you that your order has been shipped OUT on 4th/JAN. And the Tracking Number is LT692084080CN. Generally, our eyeglasses shipped from China using ePacket and reach MOST of the countries within 7 to 15 business days. If there are any delays in the shipment, please kindly understand. By the way, you can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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