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DianaSoccorsi Time: 2016-06-08 11:16

Q: 2160604105819 order I also need to know what is going with order also.

A: For order 2160604105819, we checked and found you have not paid for the order.

DianaSoccorsi Time: 2016-06-08 11:09

Q: Order:2160607041503 My credit card was charged and I received email that I need to pay. You charged my card. Also received email that sunglasses I ordered was off of stock and that is not removed my credit card. Can you please check and see what id going on with my order?

A: We checked your order 2160607041503 and found you have cancelled it.

MEIKEI Time: 2016-06-06 12:26

Q: please mail my order 2160606073752 with right zip code is 92107 ..... MAKE CORRECTION NOW BEFORE SHIPMENT. i never got my other order ---2160518081021.. they got to glendale, californina today 6/6 ..not SAN DIEGO!! can u contact any one?? the zip code is 92107!!!

A: Sorry, we shipped the order 2160518081021 out according to your filled zip code, if it has been shipped to wrong country, please kindly contact (+1 800) 222 1811 8002758777 for the shipping issue.

MEIKEI Time: 2016-06-06 10:31

Q: WRONG ZIP code my CORRECT ZIP CODE IS 92107 my order number is 2160606073752

A: We would change that zip code for you in order 2160606073752. Thanks.

jennymiller Time: 2016-06-06 06:37

Q: I want to place a order,but wont let me put my pd

A: Are there any notice information shown before putting PD?

kathleenAdekoya Time: 2016-06-05 15:27

Q: I would like to order some sunglasses, but I wear bifocals. is this possible, and can I use my face book to order I keep getting a message.

A: Sorry, we could not process sunglasses with bifocals.

abrildugay Time: 2016-06-05 11:56

Q: 2160530183220 this is the order number I have I all ready pay and you said not have any order information in your system but you all ready take the money? answer me

A: We have shipped the order out on 6.1. And the tracking number is LS929305555CN. By the way, you can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action

victoriamcguire Time: 2016-06-05 08:57

Q: my order arrived but with only one bi focal in one lens ...

A: Please inform us your order no. to check. Thanks.

GinaMadden Time: 2016-06-04 05:16

Q: i just placed an order and made a mistake. I put none under left sphere and it should have been plano. order number is 2160604044411.

A: We would change that for you. Many thanks for your support.

CandicePonce Time: 2016-06-03 12:25

Q: Hi, The frame I'm wanting to change to is Ransom Number: WB8008 Black Thank You, Candice

A: Ok, we would change that for you. Many thanks for your support.

SHAYLAGILBERT Time: 2016-06-03 08:14

Q: i cannot add my lenses for my progressive lenses to my order

A: If you want to choose progressive lenses, please click \"Multifocal Lens\" after you \"SELECT LENS\", then you could choose lens index for your progressive lenses.

MICHELLEHENSON Time: 2016-06-02 14:40

Q: I placed an order back in early April & haven't received my glasses. please contact me as to the status.

A: Since you did not fill your detail shipping address in your order form, we could not ship your order out. Please kindly inform us your detail shipping address for shipping.

CandicePonce Time: 2016-06-02 13:32

Q: Yes, I just ordered glasses in large on accident, can i fix this?

A: We have suspended your order in our system, if you want to change the desired frame, please kindly inform us the frame no. and color to substitute the frame 8077 in your original order 2160602131338.

RobertKim Time: 2016-06-01 17:16

Q: Order no. 2160601170630 I want to order another pair with darker color glasses - same design and style but brownish darker color not the blue one. If you can send me this without charge of $1.00 that will be very nice. Otherwise send me an additional $1.00 invoice for my second pair with my order delivery pack. Thank you.

A: Please inform us your desired $1 frame no. and color. Then we would process it with your other eyeglasses soon.

RHONDALEE Time: 2016-06-01 07:04

Q: I received both pairs of glasses today but 1 pair is broken. How do I contact about getting a replacement?

A: We have emailed you about the problem. Please kindly contact us through email. Thanks.

abrildugay Time: 2016-05-31 19:58

Q: Hi I need to know how long deliver my glasses

A: Could you please inform us your order no.? Since we could not found your order information in our system.

SharonWithrow Time: 2016-05-29 20:09

Q: I love my glasses, but the bi-focal part is about 1/4 inch to high...it it was lower they would be perfect.....they sit right even with my pupil of my eye...can they be fixed?

A: Sorry, we may could not fix that for you, since we only offer flat-top 28mm bifocals, do not offer custom segment heights for bifocal glasses, and most customers find this kind of bifocals completely workable for their vision needs.

LISAWENGRIN Time: 2016-05-28 09:45

Q: is your wedsite not working ? cant get past the script part to pick lens thickness

A: Our website is normal, please try it again. Sorry for the troubles.

AmeliaWalton Time: 2016-05-28 08:33

Q: Is there a way to upload a photo and try on glasses? Thanks!

A: Sorry, we do not provide that function on our website nowadays.

RonRyan Time: 2016-05-26 16:55

Q: Good afternoon, Just wondering if my shipment will include an official receipt as i need to submit it to my benefits. Also, i paid the extra $15 for rush delivery and my glasses havent even shipped yet. can you give me an eta? Thanks Ron

A: Since the lenses for glasses X7031 need to be customised, it would take about 7 business days to finish to order. But we would rush the order for you. Sorry for the delays. In addition, we apologize and regret to inform you that we do not provide official receipt for customers nowadays. Sorry.

susiestout Time: 2016-05-24 17:15

Q: I need help in reading my prescription.

A: Please kindly email us your prescription, we would list the RX for you to fill in our website. Thanks.

jessicacamp Time: 2016-05-24 14:02

Q: I apologize but I have changed my mind and would like to add the $1.00 2nd frame to my order What would I need to do to complete the order with the discounted price? Thank you for your understanding Jessica

A: We checked our system and found your order 2160524133517. Please inform us your desired $1.00 2nd frame no. and color, then we would process the whole order soon.

PatriciaLaino Time: 2016-05-24 09:24

Q: What if I purchase these and they are not correct when I get them?

A: If there are any quality problems for the eyeglasses or if we processed eyeglasses wrong for customers, we would give customers full refund or remake eyeglasses free for customers. Thanks.

PatriciaEssex Time: 2016-05-23 20:32

Q: Is my order ever going to ship?

A: Please inform your order no. for us to check.

LAURABROWN Time: 2016-05-23 08:28

Q: I HAVE QUESTION ABOUT MY PRESCRIPTION I WOULD LIKE TO KNOW IF IT INCLUDES DISTANCE? +2.25-0.50X055 ADD +2.25 - 0. 50 x 122 + 2.25

A: If you want to order single vision distance glasses, you could fill your prescription in our website as follows: +2.25 -0.50X055 -0. 50x122. No add values are needed.

AnnWhitaker Time: 2016-05-19 14:30

Q: I apologize but I have once again changed my mind and would like to add the $1.00 2nd frame to my order I have filled out the order and would like an invoice so I can pay the difference owed. What would I need to do to complete the order with the discounted price? Thank you for your understanding, Ann

A: We would like to tell you that we have shipped your order 2160507082138 out yesterday. So we could not add the $1.00 2nd frame to your order now. Sorry for that.

AnnWhitaker Time: 2016-05-17 13:30

Q: I will stick with just my 1st order # 2160507082138 at this time and was wondering if there is any way you can add the order information to my orders page. Is there any way to check on the process such as when my order will be shipped and expected? Thanks again, Ann

A: We would email you the tracking number once we shipped the order out. And the package would reach MOST of the countries within 7 to 20 business days. For the order information in your page, we have to consult our technicians for solutions. Sorry for the troubles.

VelledaDunbar Time: 2016-05-17 10:42

Q: I placed an order this morning actually two orders and the money has been paid but my orders are not showing up in my orders do you have these

A: We checked our system and found there are two orders from you(2160517061622 and 2160517061026). Many thanks for your support.

AnnWhitaker Time: 2016-05-16 14:59

Q: I put all the information in for my order and the total came to $132.80 which is what I was charged on my credit card to DANYANGMODI as I said shipping is now showing up bringing my total to $147.75 How do we go about taking care of this order and I'd like to add the 2nd pair for $1 Thank you, Ann

A: We have double checked our system and found that you have placed an order on 7th May, order number is 2160507082138. And we have only charged you $132.8 for your order through Paypal. For the additional fees you mentioned, they are may be charged by your credit card bank.In addition, please tell us your desired $1.00 frames no.(including color and rx for that). Thanks.

GeraldineVerhelst Time: 2016-05-14 07:38

Q: just ordered but what if i dont like them can i return

A: Yes. Thanks for your purchase.

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