Q: I received the email saying my glasses were shipped April 25th, but the website to check on tracking, 17track.net, has been down or gone for about two weeks. Is there any other way to check the status of my order? Thanks.
A: We apologize and regret to inform you that we could only check the order status through 17track.net. And generally eyeglasses shipped from our country using Post Air Mail, reach MOST of the countries within 10 to 20 business days. In addition, the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand.