Consulting Servive Center

A: Sorry, we do not offer virtual try-on option on our website nowaday.

A: We apologize for our previous email, we would like to tell you that we will ship your order out through UPS on May 9th and you\'re expected to receive it on May 11th. Thanks for your support.

A: If you want to get two frames only on our website, please choose \"Fashion\" when selecting lenses.

A: We would like to tell you that only have you purchased one of other frames(their price is more than $1) firstly, you can buy $1 frame at $1. If you just want to order one pair $1 frame in the order, you have to pay its full money at $10.

A: We would like to tell you that only have you purchased one of other frames(their price is more than $1) firstly, you can buy $1 frame at $1. If you just want to order one pair $1 frame in the order, you have to pay its full money at $10. In your case, we advise you to choose other frame for your daughter firstly, then choose the $1 frame.Thanks.

A: Sorry for the troubles. We have to confirm the RX with you again. Since the RX you filled in order 2160414094256 is RX OD SPH -2.00 CYL +0.25 Axis 080 Add +1.50 OS SPH -3.00 CYL +0.50 Axis 102 Add +1.50 PD R - 32.5, L - 32), it\'s different from the RX you attached in consulting. Would you please kindly recheck the RX for us to remake?

A: Please keep the frame 7008 in black as the present we make up the troubles for you. But we apologize and regret to inform you that the frame 7008 (in black) is currently out of stock. We do have brown(15) and red(11) colors available. You can choose any of the colors mentioned above for us to remake your lenses. We will remake the progressive lenses with the frame 7008(in color brown or red as you required) for you and send an additional progressive lenses only for you to assemble into the frame 7008 in black. Sorry again and looking forward to hear from you soon.

A: For the phone number listed, we\'re sorry to tell you the phone is not used to reply customers\' consulting, they are for the contact when there are returned items. If you have any questions, please email our friendly customer service team at: service@wherelight.com.

A: We would like to tell you that you have placed order 2160428073915 for frame 18042 at $15.95 successfully. Many thanks for your purchase

A: We will send those two pairs of the handmade eyeglasses to you. Thanks for your support.

A: You have to place the order on our website by yourself. Please first click the link https://www.wherelight.com/wl.php/GetInfo-311.html to choose the frame, then click \"select lens\" button to choose \"Single Vision\" \"Reading\", then fill your prescription in our website step by step. Finally after the payment was completed, that is to say, you placed the order successfully.

A: Yes, you can get that $1 frame. But since you have just ordered frame 8077 without RX, we could only send you $1 frame(without RX). Please kindly email us your desired frame no..

A: Yes, we could ship eyeglasses to New Zealand, and our prices are in US Dollars. Thanks for your appreciation.

A: We will check your order and inform you the solution tomorrow. Sorry for the troubles.

A: Since progerssive lenses need customization, they will take much longer time to be ready(about 10 days). Please keep patiences. And we have rushed the order for you.

A: We would like to tell you that PD is a critical number to your vision. If you do not provide PD, you might not be able to see effectively with your eyeglasses. \"PD\" stand for Pupillary Distance and is a required measurement when making eyeglasses. When you have finished an ophthalmic examination or vision test, doctors will write your PD on the prescription. Generally, there are two different PD values. One of them is your basic PD, which is the distance in MM between the centers of your pupils. The other is mono PDs(PD for each eye), two numbers around 30mm. If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value.

A: We would like to tell you that PD is a critical number to your vision. If you do not provide PD, you might not be able to see effectively with your eyeglasses. \"PD\" stand for Pupillary Distance and is a required measurement when making eyeglasses. When you have finished an ophthalmic examination or vision test, doctors will write your PD on the prescription. Generally, there are two different PD values. One of them is your basic PD, which is the distance in MM between the centers of your pupils. The other is mono PDs(PD for each eye), two numbers around 30mm. If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value.

A: We have checked and found the order #2160415110058 was only paid for once. Many thanks for your support.

A: We checked our system but have not found your placed order. Maybe there are some problems happened when you placing the order. So please kindly try again and fill your credit card information completely when pay for the order.

A: We will ship your order out today. Sorry for the delays.

A: We provide Photochromic lenses. Thanks

A: Sometimes when changes can not be made online, you have to use another browser.

A: Hi NeniRumbolt, we would like to tell you that if you want to order progressive lenses, you should make sure the lens height for the frame is 30mm or greater. And most of glasses frames in our website are suited to do progressive glasses.

A: Further information would be shown after you signed for the package. So please keep patience. Maybe your package is on dispatch. Have a good day.

A: We will ship your order out tomorrow. Sorry for the delays again.

A: Dear, we would like to tell you that "PD" stand for Pupillary Distance and is a required measurement when making eyeglasses. When you have finished an ophthalmic examination or vision test, doctors will write your PD on the prescription. Generally, there are two different PD values. One of them is your basic PD, which is the distance in MM between the centers of your pupils. The other is mono PDs(PD for each eye), two numbers around 30mm. If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value.Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.2.) Read the ruler in a mirror, or have someone at the same height as you read it.3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Hi Chantel, we will ship your order out today, please kindly awaiting for the package. Generally, our eyeglasses shipped from China using China Post Air Mail and reach MOST of the countries within 7 to 15 business days. If there are any delays in the shipment, please kindly understand.

A: Hi Suzanne, we use plastic lenses to process progressives. In addition free-form lenses has more advantages: it can sharpen your vision, reduce glare, halo effects caused by light sources at night, and maximize the optics built into your lenses, providing brighter and more intense colors for you.

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