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Consulting Servive Center

SiddharthDamle    Time: 2016-01-25 11:54
Q: Hi! I recently ordered a pair of glasses and I was very happy with the overall service. The only problem was I had ordered black colored frame and I received a blue/grey shade. Im still gonna keep it, because it has my prescription glasses in it; but there should be improvement in specificity of orders in future. There also can be more variety, may be look at branded frame designs, and offer similar frames on your site. I wold like to buy more if I had more choice. Thanks!
A: Thanks for your suggestion,we will improve our products and service more.
JasonChua    Time: 2014-08-17 20:29
Q: Hi, I have not received my tracking number for my purchase even though it is reflected as bring sent to my email already. Please assist. Thank you!
NelsonLee    Time: 2014-08-16 18:40
Q: Would it be possible to have a replacement lens made for just the left side lens for DR NI sunglasses model Number: R00026
JohnMichaud    Time: 2014-08-15 10:43
Q: order # 2140730173434 Just received my glasses, love the frames. Unfortunately though there is an issues with lenses as they are considerable different from my other glasses using the exact same prescription. In fact the right lenses is actually skewing what I look at so pages on book look off kilter completely. I am not sure if this a production error or someone read the prescription wrong. Can you let me know what I should do?.
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phyllistatis    Time: 2016-03-10 13:28
Q: I email you earlier on the status of my order. I receive two of my order already, what the status on order #2140731230440 this is the one I haven't receive. Thank You P Tatis
A: Hi Tatis, we have checked the order #2140731230440 and got confirmation that the order is on dispatch, please kindly awaiting your package.
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TONYAKIDMAN    Time: 2016-02-28 07:40
Q: my last purchase ..order #2140727112912.. was received but does not fit right! i would like to return them and choose another pair. i also will be having my Uncle possible be purchasing from you...i will need a return address to send these hope to hear from you soon... thank you!
A: Sorry for the troubles. We have emailed the detail return shipping address and Return Merchandise Authorization (RMA) number to you. Please check the email. In addition, please provide your order number and all other information for returns, such as Customer's name and address, a note inside with the Order Number and a brief, clear note regarding the reason for return.Many thanks.
StephenCarpenter    Time: 2016-02-28 14:36
Q: What is the estimated ship date on my glasses? Thank you
A: Hi Stephen, we have checked the shipping information of your order, you should reach the package within 3 days, please kindly awaiting.
MoniqueCampeau    Time: 2016-02-15 09:41
Q: Just wanted to say thank you. My glasses arrived today and I am very happy with them. Sincerely.. Monique Campeau
A: Hi Monique, many thanks for your support.It's our great pleasure to serve you.
    Time: 2014-08-06 16:51
Q: Hi I would like to return a pair of glasses. Order(2140723182040), the eagleslave glasses (h00305). Is it possible? and if so an it be returned in the clear case of glasses or does it have to be in the black case? Because I ordered 3 pairs of glasses and two of the cases were black and one clear.Thank You.
JeffWoofenden    Time: 2014-08-03 12:45
Q: hi ,I bought a pair of glasses 3 weeks ago from here and was curious how long will they take to get here ?
NelsonLee    Time: 2014-08-03 03:00
Q: what is the status of my order, there has been no update from the time of purchase
JillLarue    Time: 2016-03-01 11:13
Q: How do I tack my rder once it's been shipped?? I have the tracking number but I don't know who it's been shipped through?!?!
A: You can check the shipping information in your registered account on our website. Our customer service will update the detail shipping information in time. In addition, generally our items are shipped from China using China Post Airmail, you can check the detail at 17track.net using the tracking number we give to you. Many thanks.
NelsonLee    Time: 2016-03-02 08:00
Q: May i know the status of my order 2140714174217, seems like taking very long to make and deliver as still not starting to be shipped
A: Hi Nelson, we have checked the order and got confirmation that your glasses will be sent out this afternoon, sorry for the delays. Please kindly awaiting.
TammyHead    Time: 2014-07-26 06:22
Q: Can you get glass with transition lenses?
CrystalBowers    Time: 2014-07-24 12:41
Q: Order Infomation Order Id Pay time Tracking Number Delivery Time Shipping Method Buy time 2140718100721 2014-07-18 10:10:41 Non-shipped No send 2014-07-18 10:07:21 Why has this order not been shipped yet? can you give me an ETA for these items?
KyleWiebe    Time: 2016-02-12 15:57
Q: I need these glasses soon, will I get them within the next 13 business days? I leave for my trip, and this is what I ordered them for.
A: Hi KyleWiebe, we have rushed your order out in the shipping and you will get them soon.
johnhoekman    Time: 2014-07-22 07:15
Q: i received the new glasses BUT I noticed on each lens "d 225 " embossed in the lenses ?? I have never seen this before in a pair of glasses ?? j h Hoekman Re: Order # 2140621112510
StanleySwieck    Time: 2014-07-21 13:05
Q: Hello, I received my glasses and I am very disappointed in the Grey transition. The glasses to transition in sunlight but only very slightly. All of the other aspects of the prescription are correct but the Grey transition is almost useless. order 2140619094440 Thanks, Stan
BERNARDLEE    Time: 2016-02-11 06:57
Q: Can we track our item on delivery?
A: After your order has been sent out, we will email you with the tracking number. Then you can track its shipping information conveniently.
JeffWoofenden    Time: 2014-07-19 13:07
Q: I was looking at buying a pair of your glasses but did not order and i just received a e mail thanking me for ordering when i didn't order anything the order number is :2140719125202 could you please remove this for me til i am ready to order . thank you
JamesChen    Time: 2016-02-20 12:06
Q: Order ID: 2140716062920 Hi, its been 3 days since i ordered a frame only. may i know when my item will be shipped?
A: Hi James, we will ship your order this afternoon, please kindly awaiting for it.Many thanks for your shoppping and support.
Stanley    Time: 2014-07-17 08:23
Q: Hi , I would like to add on a $1 spec http://glasseslit.com/aqbm/GetInfo-1922.html With the same prescription as my order , is it possible ?
BradDavis    Time: 2016-02-23 21:34
Q: Hello. I have a friendly suggestion. Please add a place where I can upload a picture of myself, and try on the glasses I like on your site, to see what it would look like. Thank you :)
A: Hi Brad, many thanks for your suggestion, we will add the try-on function on our website soon.
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.