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SamanthaSikorski Time: 2016-01-28 11:08

Q: Hi, How long does it normally take for glasses to be shipped? I ordered mine last Tuesday and I haven't received a confirmation email and it still says that they have not been shipped. I also got a weird message from my bank wanting to confirm that it wasn't fraud. Just wanted to make sure my order went through. The order number is 2140930055155. Thanks, Samantha Sikorski

A: Hi Samantha, if orders processed timely after the payment verification, we will deliver your order within 3 working days. We have checked the order in our system and got confirmation, we will send this order to you tomorrow afternoon.

ashleyperez Time: 2014-10-07 08:36

Q: i was very unhappy i tried to send my money here and the website wouldnt work, ive contacted the online chat, also the facebook page of glasseslit i got nothing, i will have to spend my money elsewhere which really sucks because your glasses are much cuter!

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AlyssaBergren Time: 2016-01-29 09:33

Q: I was wondering ifthe karshow frames were available in a 114 OR 115 nose bridge

A: We are sorry to tell you that each kind of frame has their own fixed dimensions, if you want the frame with 114 OR 115 nose bridge, please kindly consider other frames on our website.

IanChurchill Time: 2014-10-05 08:52

Q: I just received my order recently and everything is as expected and I am happy with Glasses Lit. I don't like how the glasses look on me though and neither does my wife. Is there some way to maybe trade for a different pair. I understand if there is a cost attached or if it is not possible. I am just wondering. Thanks.

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faviolaalbiar Time: 2016-01-30 13:24

Q: still waiting on update on my package tracking LN472043491CN.

A: If there is any progress in the shipping, we will update the message for you. Many thanks.

AndrewMiller Time: 2014-10-02 11:08

Q: I think you mean "Customer Service" not "Consulting Service"

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MandyKretschmer Time: 2014-09-30 22:43

Q: Hello, can you please let me know where this order is please 2140914232244. thank you

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timjudin Time: 2014-09-29 18:15

Q: When will my last order be shipped?

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FrancesBarreras Time: 2014-09-29 16:02

Q: Why does it say I have to use 1.59 lense for the second pair of glasses of the same prescription

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susangeib Time: 2014-09-27 19:57

Q: 2d4bqm223925zk08130 i was given this code to use for my next order...........its supposed to give me 5 dollars off.. i cant seem to figure out how to use it... susan geib

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KJWong Time: 2014-09-27 07:18

Q: Order no:2140921080640 I would like to use my $5 coupon to complete my purchase. please advise how do I do so as I cannot amend the total amount payable on the payment page.

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brandygaucher Time: 2014-09-26 01:26

Q: i have a coupon i need to add to my order. i just got it off fb but before that i tried to pay with paypal and it says error

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SandiSrivisay Time: 2016-02-01 21:34

Q: What is a PD value? It keeps telling me put in the Pd value.

A: "PD" stand for Pupillary Distance and is a required measurement when making eyeglasses. When you have finished an ophthalmic examination or vision test, doctors will write your PD on the prescription. Generally, there are two different PD values. One of them is your basic PD, which is the distance in MM between the centers of your pupils. The other is mono PDs(PD for each eye), two numbers around 30mm. If you do not have any PD values on the presciption, you have rights to contact your doctor/optometrist to get your accurate PD value.

LaurieAshford Time: 2016-02-02 19:03

Q: How do I change information on my order? I received your previous answer to my first question and now need to change information on my prescription. Dont know if I need to start a new order or how to change original.

A: We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at service@wherelight.com. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes.

mengsoonng Time: 2016-02-07 21:54

Q: Hi, Can i check when will my order be sent?

A: Once your order has been sent out, we will email you shipping information and you can check the relative information in your account.

estheryang Time: 2014-09-22 15:16

Q: I sent an question not long ago about canceling a order right after purchasing it because i had put down the wrong prescription. However, there was no reply and I just received the package. How do i make a return?

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Jennifer Barela Time: 2014-09-18 12:34

Q: I was emailed with a question about my order and I responded to the email. Is that ok or is there another way I should respond to the customer service rep?

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AshleySoulliere Time: 2014-09-17 19:05

Q: I never got the 5$ credit applied to order even though it said i had it.

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juorsini Time: 2014-09-17 14:55

Q: Hey I really want the glasses I ordered I think they are very cute, but you guys have not shipped them yet. I would like to know if something has gone wrong? Or how long it normally takes for it to be shipped? I ordered them weeks ago.

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Chan Time: 2014-09-14 22:03

Q: Hi Please advise when are my spectacles ready for shipment?

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SumAr Time: 2014-09-14 21:44

Q: Hi, order #2140820210109 shows that it have been shipped in August 29th in my account. I haven't received it and haven't seen any updates on Canada post on tracking my order. can you please update me. Thanks, Bye

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estheryang Time: 2014-09-13 19:27

Q: Hello! I'd like to cancel an order. I realized I had placed the wrong prescription and it wont let me cancel it.

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Samantha Time: 2014-09-12 09:57

Q: Hello, i ordered glasses on the 26 and they were shipped on the 27th and they are still not here yet. i just wanted to know if my glasses are okay or if they're even coming because its been 10 days already, and i was just reading up on your website about how long it should take. if they are not here within the next couple days, i would like my money back. thank you.

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DesireeChan Time: 2014-09-11 02:20

Q: Hi, I have made payment for 4 pairs of glasses but I did not receive any form of confirmation from your end. Approximately when will I receive the glasses??

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souravbiswas Time: 2014-09-09 09:39

Q: hi my order was placed 5 days back..when will i receive the shipment?

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AnnaMenger Time: 2016-02-08 15:16

Q: I need to return my pairs of glasses. They're both too big for my face. They are both still under the 30 day, free return, limit. What do I need to do to return them? -Anna Menger

A: Hi Anna, we have emailed you you a valid Return Merchandise Authorization (RMA) number and return address. In addition, please provide order number and all other information for returns, such as your name and address, a note inside with the Order Number and a brief, clear note regarding the reason for return or exchange.

AshleyHitzemann Time: 2014-09-08 10:09

Q: Please send my glasses. I paid about 4 days late.. and you guys did not put my glasses in for shipping? PLEASE RESPOND asap!

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JulieWischan Time: 2014-09-08 06:29

Q: I cant buy the glasses I want because every time I press "next step" it doesnt take me to delivery information but instead to more glasses. How do I get to inputting all the stuff I need to purchase these glasses?

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AshleyHitzemann Time: 2014-09-06 12:15

Q: Hey my name is Ashley I just bought my glasses. It took me a couple of days to pay for the order will I still get my glasses even though I paid late? Please respond as soon as possible. In deepest regards, Ashley

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