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CarrieBauer Time: 2016-06-13 09:15

Q: Just curious when my glasses will be shipped? They were purchased on May 31st.

A: We would like to tell you that your order has been shipped on 1st June. And the Tracking Number is LS929305564CN. Generally, our eyeglasses shipped from China using ePacket and reach MOST of the countries within 7 to 15 business days. You can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action. Thanks.

TracieNapier Time: 2016-06-13 05:06

Q: Hello can you tell me if you got my order please Thanks God Bless!

A: Yes, we checked and found your order 2160612162742. Thanks for your purchase.

HannahMcCullough Time: 2016-06-12 23:27

Q: Hello I do apologize!! I would like to change the frame one last time!! To purple! Thank you! Hannah McCullough (I'm sorry! I hope you can change it please!)

A: OK, We would change the frame color to purple for you. In addition, please kindly inform us your detail shipping address for delivery.

VoltisaKoleci Time: 2016-06-12 20:00

Q: Hi, please check on my order because I do not know if my payment went through. Please email me if I have to re-submitt payment. Voltisa

A: We checked and found you have not paid for the order successfully on our website.

HannahMcCullough Time: 2016-06-12 15:33

Q: Hello I was not able to find a return policy? Thank you! Hannah

A: Please kindly check the email we sent to you. Thanks.

HannahMcCullough Time: 2016-06-12 14:57

Q: Hello I was wondering about the Pay $1 get 2 frames? Please give me more information? Thank you Hannah

A: We would like to tell you that only have you purchased one of other frames(their price is more than $1) firstly, you can buy those $10 frames at $1(in discount). If you just want to order one pair $1 discount frame in the order, you have to pay its full money at $10.

HannahMcCullough Time: 2016-06-12 14:51

Q: Hello My order # is2160612125947 I was wondering if I could get those in a medium size frame? I tried to click on it......I assume they might not be available in Medium........but I thought it worth asking anyway! Thank you!

A: We checked order 2160612125947 and found the frame is with large size. So we have suspended it to confirm with you that whether you want to go on with the order or not.

HectorReyes Time: 2016-06-11 18:34

Q: Can you help? I just purchased some glasses for my son, but I got charged for two. All we need is one, the black pair only.

A: We checked our system and found you have only placed one order 2160611182917(with 017 black) successfully on our website. And you have cancelled the other order 2160611181638 from you. Thanks.

TimaPeco Time: 2016-06-11 12:55

Q: I like my frames but the prescription isn't right. I get dizzy. I cans see fine distant, I can read fine. its just looking straight thru is wrong. it is blurry.

A: Would you please kindly inform us your order no. to check the detail? Since we could not find your order in our system through your name. Sorry for the troubles.

MICHELLEHENSON Time: 2016-06-10 15:10

Q: My shipping address is 1808 31 AVE SW CALGARY, ALBERTA CANADA T2T 1S7

A: We would ship your glasses out today. Thanks.

martybartholomew Time: 2016-06-10 07:39

Q: order @2160526115710 I HAVE TRIED TO SEND TWO COMMENTS AND THEY DISSAPEAR BEFORE I AM FINISHED. IS THERE A PHONE NUMBER I CAN CALL? APPRECIATE ANY HELP Marty Bartholomew

A: If you have problems about the order, you could email us at service@wherelight.com. For your oder 2160526115710, we have shipped it out on 30th May. Tracking number is LS923171396CN.

DianaSoccorsi Time: 2016-06-10 07:02

Q: So now you see I did pay and reordered sunglasses. But what about eyeglasses 57058 that was on order 216064105819? As you see you did charge bank. Just send eyeglasses 57058 eyeglasses and remove sunglasses from my credit card. Thank you.

A: Many thanks for your purchase. We checked all the orders from you. As required, we would process your order 2160610130709 with handmade glasses 57058, 2160608163058 with sunglasses 8822, and cancel the original order 2160604113629(with 58070 and 2318 out of stock). Thanks. Please kindly check the refund for order 2160604113629 later.

LISAWENGRIN Time: 2016-06-10 05:29

Q: the order i made today can i please change the frame color to brown ???

A: We would change the frame color to brown for you. Many thanks for your purchase.

monicabrannen Time: 2016-06-09 20:37

Q: I originally signed up through facebook and now it is saying that isn't working. I'm trying to check on my order # 2160604025155

A: We would consult our technicians for the login problem. Sorry for the troubles. In addition, for order 2160604025155, we would like to tell you that since you ordered progressive glasses, it has to take about 7 business days to complete the oder. And we have rushed the order for you. Thanks.

CarolynSmith Time: 2016-06-09 17:24

Q: I want to order but I don't have a PD

A: We would like to tell you that PD is a critical number to your vision. If you do not provide PD, you might not be able to see effectively with your eyeglasses.If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Thanks.

DianaSoccorsi Time: 2016-06-09 09:31

Q: 2160604105819 I need to hear about this in 24 hours

A: Sorry for the delayed reply. We would like to tell you that for order 2160604105819, we checked and found you have not paid for the order 2160604105819, but you paid for the other order 2160604113629. For 2160604113629, we apologize and regret to inform you that the sunglasses #2318 is currently out of stock. And it will take quite some time to receive the new supply. In this case, would you mind changing to another sunglasses of your preference by browsing the inventory currently available on the website? Please let us know your choice as soon as possible so that we can complete your order. We have emailed you for the sunglasses 2318 issue from 6/6. But we have not got any answer. Looking forward to hear from you.

DianaSoccorsi Time: 2016-06-09 09:29

Q: 2160607041503 As you requested, we are notifying you of an international charge. This charge of ($USD) 156.03 was authorized at yjf*wherelight.com on 06/04/2016 2:44:53 PM EDT. Do not reply to this Alert. If you have questions, please call the number on the back of your credit card, or send a secure message from your Inbox Here is the notice from credit card! I did pay

A: We double checked and found there are 3 orders from you. 2160607041503(You cancelled it in the end.), 2160604105819(You just choose YJF payment method on our website, but you have not paid for the order through YJF.),2160608163058(You paid for the order successfully.) So we just charged you once for one order 2160608163058, if you still have other problems about the charges, you\'re advised to consult your credit card bank for the transaction records. Thanks.

CHARLOTTEHENDRICKS Time: 2016-06-09 08:55

Q: I received my order (# 2160524135053) 2 days ago. Pleased with fast service, the prescription is correct BUT the bifocals are 6 mms too high. I went to an optometrist and she said she can't adjust them, they would have to be remade. I'm really disappointed, I like the glasses,I have been ordering my glasses online for several years, this is a first with your company. What should I do ? Charlotte

A: We are very sorry for the troubles brought to you. We would remake the bifocal glasses free for you. In addition,please keep the frame 31674 as the present we make up the troubles for you.

DianaSoccorsi Time: 2016-06-08 11:16

Q: 2160604105819 order I also need to know what is going with order also.

A: For order 2160604105819, we checked and found you have not paid for the order.

DianaSoccorsi Time: 2016-06-08 11:09

Q: Order:2160607041503 My credit card was charged and I received email that I need to pay. You charged my card. Also received email that sunglasses I ordered was off of stock and that is not removed my credit card. Can you please check and see what id going on with my order?

A: We checked your order 2160607041503 and found you have cancelled it.

MEIKEI Time: 2016-06-06 12:26

Q: please mail my order 2160606073752 with right zip code is 92107 ..... MAKE CORRECTION NOW BEFORE SHIPMENT. i never got my other order ---2160518081021.. they got to glendale, californina today 6/6 ..not SAN DIEGO!! can u contact any one?? the zip code is 92107!!!

A: Sorry, we shipped the order 2160518081021 out according to your filled zip code, if it has been shipped to wrong country, please kindly contact (+1 800) 222 1811 8002758777 for the shipping issue.

MEIKEI Time: 2016-06-06 10:31

Q: WRONG ZIP code my CORRECT ZIP CODE IS 92107 my order number is 2160606073752

A: We would change that zip code for you in order 2160606073752. Thanks.

jennymiller Time: 2016-06-06 06:37

Q: I want to place a order,but wont let me put my pd

A: Are there any notice information shown before putting PD?

kathleenAdekoya Time: 2016-06-05 15:27

Q: I would like to order some sunglasses, but I wear bifocals. is this possible, and can I use my face book to order I keep getting a message.

A: Sorry, we could not process sunglasses with bifocals.

abrildugay Time: 2016-06-05 11:56

Q: 2160530183220 this is the order number I have I all ready pay and you said not have any order information in your system but you all ready take the money? answer me

A: We have shipped the order out on 6.1. And the tracking number is LS929305555CN. By the way, you can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action

victoriamcguire Time: 2016-06-05 08:57

Q: my order arrived but with only one bi focal in one lens ...

A: Please inform us your order no. to check. Thanks.

GinaMadden Time: 2016-06-04 05:16

Q: i just placed an order and made a mistake. I put none under left sphere and it should have been plano. order number is 2160604044411.

A: We would change that for you. Many thanks for your support.

CandicePonce Time: 2016-06-03 12:25

Q: Hi, The frame I'm wanting to change to is Ransom Number: WB8008 Black Thank You, Candice

A: Ok, we would change that for you. Many thanks for your support.

SHAYLAGILBERT Time: 2016-06-03 08:14

Q: i cannot add my lenses for my progressive lenses to my order

A: If you want to choose progressive lenses, please click \"Multifocal Lens\" after you \"SELECT LENS\", then you could choose lens index for your progressive lenses.

MICHELLEHENSON Time: 2016-06-02 14:40

Q: I placed an order back in early April & haven't received my glasses. please contact me as to the status.

A: Since you did not fill your detail shipping address in your order form, we could not ship your order out. Please kindly inform us your detail shipping address for shipping.

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