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Carlynne Robine Reyes Time: 2016-12-10 14:55

Q: I haven't gotten my glasses yet for order 2161116143506

A: We checked and found that your item has arrived in Canada and was sent for further processing on 9th/Dec. You\'re expected to receive your eyeglasses soon.

Patricia Chet Choy Time: 2016-12-08 12:56

Q: where are my glasses Patricia Chet Choy

A: Sorry for delayed reply. We would like to inform you that your order has been shipped OUT on 1st Dec. And the Tracking Number is LT511439750CN. The package in the originating post is preparing to dispatch on 3rd Dec. Generally, our eyeglasses shipped from our country using ePackage and reach MOST of the countries within 9 to 15 business days. If there are any delays in the shipment, please kindly understand. By the way, you can check the shipping status at http://www.ec-firstclass.org/ or https://tools.usps.com/go/TrackConfirmAction!input.action.

ShawnaMcgibbon Time: 2016-12-02 18:25

Q: My daughter (12 y.o) has a special rx and I want to make sure that it is fulfilled correctly: Sphere Cylinder Axis D.V. O.D -2.50 -1.75 003 O.S -2.00 -2.25 171 SV Poly Anti reflective Does this information reflect what is in the cart? I would like to know it matches the order information.

A: Yes, the order information you filled is correct according to your notes.

EllenNorby Time: 2016-12-01 20:06

Q: Hi. I had placed an order in august and put the rx in . I am now in need of another pr. of distance glasses. When I enter the rx as before and add the prism it says it is not in the range of something? my rx is for distance. can i just re enter the rx and put the prism in the comments? the problem is it doesn't add the cost of the prism. Thank you. love your glasses. I just lost mine, though. Thank you for the quick re-fill on my husbands.

A: Sorry for troubles. Please try to place your order on our website again, since we have solved the problem you feed back.

JeanneSchroeder Time: 2016-12-01 10:35

Q: I am trying to track my order and it is not found. Order #2161114093508

A: We checked and found that your order is in transit in HOUSTON on 6th/Dec. And you\'re expected to receive your eyeglasses soon.

FrancesEvenson Time: 2016-11-30 06:48

Q: You have not yet responded to my E-mail.

A: Sorry for troubles. If you could not find any reply from us, please check your Junk-box in your email. We have replied you on 25th/Nov.

OnaMcGeorge Time: 2016-11-28 12:01

Q: 9274899991206458825441 - has this been delivered and if so, when and where? I have not gotten any notices from the post office- so am getting anxious!!

A: We checked and found that your package is in transit in BANDERA on 29th/Nov. And you\'re expected to receive your eyeglasses soon.

GabrielaRosa Time: 2016-11-25 07:39

Q: Order received damaged please issue a return label so I can send these broken glasses back asap, I have already sent a picture. Thank you.

A: Please email us pictures of the borken part( frame handle) of your eyeglasses again, since we could not find the broken part from your picture in last email.

LynetteMeeker Time: 2016-11-22 08:43

Q: Hi. I was wondering about my order and i logged on and i don't see anything or any information regarding when i would receive them :( Can you help me or let me know. My order number is 2161110153042 I would really appreciate it :) thank you!

A: We checked your order at http://www.ec-firstclass.org/ and found that your item is waiting for delivery on 2016-11-22, you\'re expected to receive your eyeglasses soon.

GabrielaRosa Time: 2016-11-21 08:28

Q: I have not received my 1st order. Please find out where it is so that I don't have to worry about it. Thank you,

A: Sorry for delayed shipping. We checked and found that your item is out for delivery on 21th/Nov. And you\'re expected to receive your eyeglasses soon.

ShirleySchwyhart Time: 2016-11-19 06:19

Q: How do I mark favorites?

A: Sorry, our website does not have that function nowadays.

CierraGaither Time: 2016-11-17 11:39

Q: Good afternoon~ I am wanting my facebook friend s to be able to vote, however.... when posting the link there are few of the contestants faces that pop up? May I ask why all the contestants or at least top 5 aren't showing?

A: You could find the at least top 5 contestants on our Facebook from the drop-down content.

JabrealArrington Time: 2016-11-17 11:21

Q: the tracking number on my order does not work

A: We checked your order at http://www.ec-firstclass.org/ and found that your package is in transit in TEXOLA on 18th/Nov. And you\'re expected to receive your eyeglasses soon.

karentitus Time: 2016-11-16 08:42

Q: I haven't received a response yet I placed a order on oct 28 I paid for quick shipping and haven't gotten a email yet wondering where my order is ???

A: Sorry for delayed shipping. We checked and found that your package has arrived at EASTON U.S. Postal Service facility on 17th/Nov. You\'re expected to receive your eyeglasses soon. The tracking number is 9261299991206457598869. You can check the shipping status at http://www.ec-firstclass.org/

LindaTurske Time: 2016-11-14 13:07

Q: I do not have a PD listed on my prescription and when I choose none on the order page, it will not allow me to proceed to the next page. How do i get past this? Or should I have it on my prescription?

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.2.) Read the ruler in a mirror, or have someone at the same height as you read it.3.) The mark that lands in the center of the other eye is your Pupillary Distance.4.) Repeat these steps 2-3 times to make sure your results are accurate.

TaunyaSaid Time: 2016-11-14 08:27

Q: Hello, I am looking for my order. Please advised. Has it's been shipped. Order: 2161017133028 2161017132228 Thanks, Taunya Said

A: Sorry for the delayed shipping, we checked and found that your package has been delivered on 2016-11-15 01:37:00 LAUREL.

MarkEngleson Time: 2016-11-11 10:30

Q: I didn't get a reply back from you on my previous questionnaire. We paid for expedited shipping yet it is traveling even slower than normal. If it has left California yesterday since you deducted my expedited shipping how come it is not arriving until next week? This is ridiculous. Please refund my expedited shipment for these glasses since it is evidently not being shipped expedited freight.

A: We checked and found that your package is waiting for delivery on 2016-11-10 23:00, please be kind to wait for your eyeglasses delivery.

CharleeHall Time: 2016-11-11 07:57

Q: Hi I am wondering if you can do progressive lenses, and what would they cost

A: Yes, we do progressive lenses, they are $35.95 on our website.

MEIKEI Time: 2016-11-10 08:52

Q: 9274899991206458048192 -- where is my order ?? IN US Yet ??

A: We would like to tell you that your order 2161103082949 has been shipped OUT on 7th/Nov.And the Tracking Number is 9274899991206458048192. Generally, our eyeglasses shipped from our country using USPS and reach MOST of the countries within 7 to 11 days. If there are any delays in the shipment, please kindly understand.By the way, you can check the shipping status at http://www.ec-firstclass.org/ or https://tools.usps.com/go/TrackConfirmAction!input.action.

MaryHayden Time: 2016-11-10 05:33

Q: I ordered on 10-24, my order # is 2161024213223 I haven't seen a tracking e-mail for shipping. Can you provide tracking information for me? Thanks. I honestly can't remember if I chose priority shipping or standard shipping.

A: We would like to tell you that your order 2161024213223 has been shipped OUT on 29th/Oct.And the Tracking Number is 9261299991206457312977. Generally, our eyeglasses shipped from our country using USPS and reach MOST of the countries within 7 to 11 days. If there are any delays in the shipment, please kindly understand.By the way, you can check the shipping status at http://www.ec-firstclass.org/ or https://tools.usps.com/go/TrackConfirmAction!input.action.

SherieQuigley Time: 2016-11-08 13:40

Q: I don't have a PD on my prescription, i select "none" but i still keep getting the pop up box asking me to select my PD, won't let me continue

A: If you want to order single vision glasses, you could fill your PD as normal value 62mm on the website.

BERETHACOTTRELL Time: 2016-11-08 08:34

Q: This is my order number - 2161020210101, I paid $5.00 for priority delivery, can you tell me when I can expect my delivery? THANKS

A: We would like to tell you that your order has been shipped OUT on 27th/Oct. And the Tracking Number is 9261299991206457236112.Generally, our eyeglasses shipped from China using USPS and reach MOST of the countries within 7 to 11 days. If there are any delays in the shipment, please kindly understand.By the way, you can check the shipping status at http://www.ec-firstclass.org/.

vanessagarcia Time: 2016-11-07 12:08

Q: How long do items take to ship? Generally

A: For normal single vision eyeglasses, if you choose Standard Estimated Delivery-Free : it would take about 14-21 days for you to receive the eyeglasses.If you choose Priority Estimated Delivery -$5: it would take about 10-14 days for you to receive the eyeglasses.If you choose Express Estimated Delivery（UPS EXPEDITED）- $18.95: it would take about 3-10 days for you to receive the eyeglasses.

DonnaEsquenazi Time: 2016-11-07 04:31

Q: I think I paid twice for my order. Can you check and see if I am owed a refund please? Thank you.

A: We checked and found that you placed order 2161105111815($45.85)&2161105101226($15.95) on our website and we have processed the two orders as you placed. If you need to cancel any order, you should email us within 24 hours.So we may could not give you any refund for your order.

JohnCross Time: 2016-11-06 17:39

Q: Is the price in US dollars?

A: Yes.

KarenRobichaud Time: 2016-11-06 05:34

Q: How do i get a receipt for my order to print off? will one come with my glasses?

A: We would ship eyeglasses to you with the invoice of your order. Thanks.

NathashaCourtiol Time: 2016-11-04 19:02

Q: I ordered my glasses on october 16th and still haven't received them even though I paid an extra 5$ to receive them in 7 to 14 days. When will I get them ?

A: We checked your order status and found the notice that All items are subject to review for admissibility into Canada by the Canada Border Services Agency. Once an item clears all regulatory processes, it is handed over to Canada Post for delivery. Delivery time depends on the product and the distance to its destination. Please be kind to wait for your eyeglasses. Since delivery issue is out of our control and we could not avoid the unexpected things happening.

JennieBrubacher Time: 2016-11-04 15:47

Q: How do I know which size will fit my childs face? Do you have a size chart?

A: We always advise our customers to choose the frame according to the size of their original glasses frame. And you could check the detail frame size below the pictuer of frame on our website.

iraidaortiz Time: 2016-11-04 12:27

Q: Wao aun no he resivido mi orden

A: We checked and found that your item had departed USPS facility in CHICAGO, IL 60701 on November 3, 2016 at 6:32 pm. The item is currently in transit to the destination. And you\'re expected to receive your eyeglasses soon.

AshlieCampagna Time: 2016-11-03 14:52

Q: i made an order a couple days ago (order number 2161101131152). when i go to my account no orders show up even though i know it went through because i've already been charged. how can i check the status on my order?

A: We checked and found that order 2161101131152 is below your account, we have shipped the order out yesterday. The Tracking Number is LT360828217CN. You can check the shipping status at http://www.ec-firstclass.org/ or https://tools.usps.com/go/TrackConfirmAction!input.action.

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