Consulting Servive Center

Cristina Alexandria Parker Time: 2017-01-01 10:54

Q: I placed an order yesterday and it said I paid but received no confirmation email. I'd like to make sure my order went through and how long the processing/shipping time takes.

A: We checked and found your order 2161231100321 was placed successfully on our website, we would ship your eyeglasses out within 3 working days and you\'re expected to receive your eyeglasses within about 16 working days after we shipped the order out.

Dina wade Time: 2016-12-30 09:34

Q: Did y'all place my order

A: We checked and found you have not paied for your two orders on our website, please check that.

JennYarrow Time: 2016-12-29 19:54

Q: What currency am I paying. I'm Canadian wondering if I will pay more after

A: US Dollar.

aliciagay Time: 2016-12-29 12:52

Q: hello, I placed an order yesterday and my sunglasses should be medium not large. Can you fix this ASAP?

A: We apologize and regret to inform you that the sunglasses 8202 only has that large size as our website stated. Please confirm whehter you still want to process the sunglasses 8202. Or you could go on our website to choose another sunglasses to substitute the sunglasses 8202.

JodyTerry Time: 2016-12-29 12:08

Q: Hi, I am so happy I found your website. I am interested in purchasing some frames. I just want the frames do I need to order the lenses also? Please respond. Kind regards, Jody Terry

A: Please choose \"Fashion\" \"Frame only\" when \"select lens\".

Danielle Hudson Time: 2016-12-29 09:58

Q: I never got a confirmation on my order number 81612240849239. I wondering the status of the order, thank you

A: We have confirmed your order and the eyeglasses are in process.

SheridanLewis Time: 2016-12-29 07:01

Q: I want to get no tint in a pair of sunglass frames. The Bedlem. How can I do that?

A: You could order sunglasses as normal and note in the order form that you need no tint sunglasses.

LoriWise Time: 2016-12-29 06:01

Q: Can you process strong prescriptions?

A: Yes, you could fill your RX in our website as required.

Taylor-rose Hubbell Time: 2016-12-28 18:55

Q: How do i try in a pair ? Im not seeing any options

A: Please inform us the frame no. you want to \"try on\".

SuzanneKasner Time: 2016-12-28 16:42

Q: New customer checking on my order. My order number is 81612240951520. When will they ship?

A: We would ship your eyeglasses out within 3 business days.

PattySanko Time: 2016-12-28 10:35

Q: Do you have sunglasses the are just plain lanes? I use reading glasses but would love sunglasses in some of your frames.

A: Yes, you could order sunglasses with plano RX value on our website.

Christine Time: 2016-12-27 17:00

Q: Is there a way to send you my Rx for your reference? I want to make sure my distance pair have the add power I put in the comments section (as it wouldn't let me put it in the add box) and I don't see it on my order information. Thanks

A: You could email us at service@wherelight.com.

MEIKEI Time: 2016-12-24 07:46

Q: 2161224073704 please cacel this order.. since i didnt get my discount--10.00

A: We checked and found that you have not paid for the order 2161224073704, after you paid for the order, we would email you coupon.

LisaMcGreevy Time: 2016-12-24 04:31

Q: I have been trying to track my order but it is not showing anything. Tracking number is LM200945479CN. I am worried that my shipment is not coming. Thanks Lisa

A: Please check the shipping status at https://www.canadapost.ca. In addition, since nowadays the logistics is in rush hour, please be patient to wait for your package delivery.

JessicaWilson Time: 2016-12-23 16:27

Q: About how long does an order take to process? I am a new customer and am a bit hesitant on ordering.

A: For normal single vision glasses, it would take about 3 business days to finish the process. For bifocal, progressive glasses, it would take about 5 business days to finish the process.

Diane Time: 2016-12-23 09:39

Q: I would just like to buy reading glasses, do you do that and how would I enter my order?

A: You could order single vision reading glasses on our website, for your RX, plz email your original RX for our references firstly.

LeannWeaver Time: 2016-12-21 19:01

Q: Could you possibly tell me how much lenses are? Or at least a ball park of prices?

A: Since different kinds of lenses have different prices, please go on our website to check their price after you \"select lens\".

LaToriaCampbell Time: 2016-12-21 15:35

Q: Do I need to pick up my glasses at a certain place or is it going to be delivered to my house?

A: We would ship your eyeglasses according to your filled detail shipping address.

CAROLEIVISON Time: 2016-12-21 10:28

Q: Do you have a coupon code for first time orders?

A: For the first time order, you could buy these $10 frames https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&price=0,10&sales=78 at $5, as your second pair of glasses in one order.

RebeccaEspinoza Time: 2016-12-20 12:18

Q: Order number:81612141113494 Where's my order

A: We checked and found your item has arrived at export port on 2016-12-19 20:55. Generally, our eyeglasses shipped from our country using USPS and reach MOST of the countries within 7 to 11 days. If there are any delays in the shipment, please kindly understand. You can check the shipping status at http://www.ec-firstclass.org/ or https://tools.usps.com/go/TrackConfirmAction!input.action.

ConnieAdams Time: 2016-12-19 16:31

Q: Is there a place to upload a picture of yourself to try on glasses?

A: Below the detail main pictures, you could find our \"TRY ON\" function.

Cassandra Baltazar Time: 2016-12-18 18:03

Q: Do the bi- focals can a line, or does it blend? together ?

A: Our default bi-focals are lined bifocals.

MarlenePletcher Time: 2016-12-18 15:47

Q: I am wanting no line bifocal do you sell those if so what do i click on

A: If you need no line bifocal, please note in the order form that you need no line bifocal, since our default bi-focals are lined bifocals.

LeannWeaver Time: 2016-12-17 22:56

Q: Hi! I was just wondering how much each coating costs?

A: Anti-Scratch coating is free, Anti-Scratch & Glare coating is $4.95, Premium Coating is $15.95.

CharleaWebb Time: 2016-12-14 16:37

Q: Could I get help reading my prescription?

A: You could email your prescription to our customer service to get help. service@wherelight.com

CharmaineGeiser Time: 2016-12-14 13:31

Q: I don't see where I can click on to the bi-focal lenses.

A: Please press \"SELECT LENS\" button to choose \"Multifocal\", then you could find bi-focal lenses if the frame could be processed with multifocal lens.

CharmaineGeiser Time: 2016-12-13 12:45

Q: Hello, I was going to order some glasses and I was looking and wonderful are there any Bi-focal on here ? thank you Charmaine

A: Yes, we provide Bi-focal lenses.

CristinWheatley Time: 2016-12-13 09:50

Q: My new Rx on the OD under Cylinder it says Sphere. What do I select when ordering glasses? I do not see that as an option.

A: Please fill 0 in your OD CYL and AXIS column.

AngelWindell Time: 2016-12-12 17:20

Q: I ordered 2 glasses, order # 2161208162359. It said I would receive a free 16GB U Disk for purchase over $30. Mine was $48, but there wasn't one in my order today.

A: We would ship the 16GB U Disk to you along with your eyeglasses.

SallyMcKinney Time: 2016-12-12 12:07

Q: Did you figure out how to fix my glasses? i can't use them with only one lens turning dark

A: Please double check the email we sent to you. Since we have not got your reply from 10th/Nov, we could not remake the eyeglasses for you. Very sorry.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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