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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

RenaeMyers    Time: 2017-01-11 16:52
Q: My order was submitted on 12/25 order number 2161225113554. I was checking on a tracking number and approximate time. Thank you
A: We would like to tell you that your order has been shipped OUT on 4th/JAN. And the Tracking Number is LT691209185CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
MichelleRuiz    Time: 2017-01-11 11:19
Q: hello I would like to know when will my order be shipped? # 2161230102643 Thank you
A: Since Free Form lenses need customization, they will take much longer time to be ready (about 10 business days). Please keep patience. And we have rushed the order for you.
Laura akers    Time: 2017-01-11 10:09
Q: How do I send you all the prescriptions so I can get a pair of glasses
A: You have to place the order on our website by yourself. Please firstly click your desired frame web link, such as https://www.wherelight.com/wl.php/GetInfo-311.html to choose frame, press \"SELECT LENS\" button to choose \"Single vision\" \"Multifocal\" \"Bifocal\"\"Progressive\" lenses as your requirement, then fill your RX step by step. After you finished the payment, that is to say, you have ordered eyeglasses successfully on our website.
LaurenHarper    Time: 2017-01-11 01:25
Q: Please may you send me a returns form
A: We checked and found that your orders are still in transit now. Is there anything wrong with them?
MarieRist    Time: 2017-01-11 00:37
Q: Please help me I have my prescription but can you send me glasses for the following dimensions: Length of side 135mm Bridge Width 14mm Diameter of lens 50 Distance PD: 29.5 / 29.5 Bifolcals distance and reading. Thank you Marie
A: Each of the frames in our website has its own detail size at the bottom of the main pic, please check it, and you must place orders by yourself.
AmberRoth    Time: 2017-01-10 22:06
Q: Hello, Can I please request that Dilys Number: S6240 be available in silver and white? It's currently available in gold and white. Thank you.
A: Sorry, there is no silver and white for frame S6240.In addition, you can also take S1340 for references.
EmiliaBirriel    Time: 2017-01-10 22:01
Q: where am I able to make a review? I love the ones I ordered
A: Many thanks for your satisfaction and support. You can make a review on our facebook, with eyeglasses pic better. Have a good day.
GwenGatchalian-Grant    Time: 2017-01-10 19:55
Q: Hi i placed an order last 12/30 under order #2161230171503 Just checking for the tracking number and when would it approximately arrive. Thanks
A: We would like to tell you that your order has been shipped OUT on 4th/JAN. And the Tracking Number is LT692084080CN. Generally, our eyeglasses shipped from China using ePacket and reach MOST of the countries within 7 to 15 business days. If there are any delays in the shipment, please kindly understand. By the way, you can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action.
BrittanyLynn    Time: 2017-01-10 17:57
Q: HELLO. Just checking on my order and when it will arrive. My order # is 81701030820039. Thank u!
A: We would like to tell you that your order has been shipped OUT on 6th/JAN. And the Tracking Number is LT696171561CN. Generally, our eyeglasses shipped from China using ePacket and reach MOST of the countries within 7 to 15 business days. If there are any delays in the shipment, please kindly understand. By the way, you can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action.
ElizabethEspenlaub    Time: 2017-01-10 11:14
Q: I did see my payment was taken out for glasses.Has my order been shipped yet.My number is 81701060440569.If not when do you expect it to be shipped.
A: We checked and found that your order has been shipped out on 10th/JAN, the tracking number is LT720198519CN, and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
AutumnVillar    Time: 2017-01-10 10:15
Q: I ordered 2 pairs of glasses but I never received an email or tracking info, and I do not see the order in "My Orders". My checking account has been charged for $34.12. Can you let me know the status of my order? Thanks!
A: We checked and found your order 2170106110926, and it has been shipped out on 10th/JAN, the tracking number is LT720710312CN, and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
MonicaFrancois    Time: 2017-01-10 06:29
Q: Please let me know the status of my glasses. My order number: 2170106060759 Thank you
A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.
CinnyKnowles Sherrill    Time: 2017-01-10 00:39
Q: Do you offer Transition Xtractive lens?
A: Yes, please place your order according to the tint plate, and note you want \"Transition Xtractive lens\" in your order form.
TeonaLascar    Time: 2017-01-09 19:59
Q: Hi! I would like to know if my glasses have been shipped. I ordered them a week ago and it still says unreceipted. Please give me a timeline!
A: Your items have been finished, we would ship your order out today.
ChristenHickey    Time: 2017-01-09 19:15
Q: Hello! This is my order number 81701021146219. May I have the tracking information please? Thank you!
A: The status of your order is \"2017-01-05 16:01 CHINA, NANJING EMS, Processed Through Facility, Your item has been processed through a facility in NANJING EMS, CHINA at 4:01 pm on January 5, 2017.\" Have a good day.
Amy    Time: 2017-01-09 14:49
Q: I want the reading glasses I paid for and never recieved
A: Please inform us your order no. for references.
SHAUNTAIPAYNE    Time: 2017-01-09 14:02
Q: I'm check on order 2161230091506
A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.
CristinaParker    Time: 2017-01-09 13:21
Q: Why do we not receive processing and shilling info? My order number is 2161231100321. Can you please let me know estimated arrival date?
A: We checked and found that your order has been shipped out on 4th/JAN, and the tracking number is LT692083654CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
IngridButler    Time: 2017-01-09 08:45
Q: Order Id:81612310157301 2016-12-31 Status: Confirmed Completed..didy order ship and if so, how do.I.track it to see when it will.arrive
A: We checked and found that your order has been shipped out on 4th/JAN, and the tracking number is LT685072188CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
DonnaFitch    Time: 2017-01-09 08:27
Q: Do u make the invisible bifocal and what do I need besides a prescription and PD number?
A: Yes, we also process no lined bifocals, and prescription and PD are enough for processing, please note \"no lined bifocals\" in your order form.
KatherineFan    Time: 2017-01-08 21:47
Q: My order number is 81701060841246, when can I receive my order?
A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.
KatherineFan    Time: 2017-01-08 17:37
Q: where is my package now? And when it will arrive?
A: Please inform us Order no. for references.
Juga    Time: 2017-01-08 16:34
Q: Hi- I'm trying to enter my prescription and telling me to enter my Axi. My RX does not have a axi. Even when I click on the button it's not letting me open it . What should I do?
A: Do you have CYL on your prescription?
TinaLacy    Time: 2017-01-08 16:24
Q: Hi I ordered some glasses early this morning and haven't gotten any email confirmation. Do you have my order? My order number is 2170108064055 Thanks. Tina
A: Yes, we checked and found your order, please take it easy.
KateFergusson    Time: 2017-01-08 14:06
Q: How do I delete my account?
A: We have deleted your account, please take it easy, have a good day.
GLENNISGARDNER    Time: 2017-01-08 12:45
Q: Hello can you please tell me why my order is still showing non shipped and no send for delivery time. Order #2170103130143
A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.
HelenBoyan    Time: 2017-01-08 03:25
Q: Can you buy just the frames?
A: Yes, please choose your desired frame, then select lens \"Fashion\"\"Frame Only\" step by step.
SunshineCox    Time: 2017-01-08 02:38
Q: Hello i havent got a response back from u.... This is my 3rd time reaching out. You ask for my order number which is 81612312341253. I just want to know when will my order process so i can track where my glasses are
A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.
CelesseWright    Time: 2017-01-07 21:25
Q: i was looking at my perscription and i noticed it was wrong.. it looks like the already shipped how can i stop and fix it?
A: We have emailed you for your problem, please check it.
ElizabethEspenlaub    Time: 2017-01-07 14:07
Q: How can I track my order.
A: Your order has not been shipped out now. Also we would provide the tracking number and the website for check. You can also pay attention to status updates on our website.
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