Consulting Servive Center

VirginiaPeck Time: 2017-01-18 17:35

Q: Hello! My tracking number is not working. I really need my glasses and was wondering if you could give me a status update on the location of my order. Tracking number is LT691668779CN. Thanks!

A: it\'s shipped out 5th/1/2017,fiying to chicago:)

SarahStinson Time: 2017-01-18 16:18

Q: Just need to what is the statis of my order (Glasses) did you receive my order or not? please let me know asap !

A: dear customer,can you tell me your Order NO?

RonnyKhim Time: 2017-01-18 13:43

Q: U sure u send it to the right country?

A: we send the address as you write:)

JanetParavati Time: 2017-01-18 13:08

Q: I LOOKING AT SOME OF THE COMMENTS TO TELL YOU THE TRUTH I AM A LITTLE WORRIED ABOUT PLACING AN ORDER,SOUNDS LIKE THE PPL ARE NOT TO HAPPY ...

A: don\'t worry:)

JanetParavati Time: 2017-01-18 13:01

Q: What does size mean....

A: www.wherelight.com our website:) it written clearly.

kimpickard Time: 2017-01-18 10:15

Q: What us the status of my order?

A: it\'s shipped out 30th/12

JuliaVolkova Time: 2017-01-18 07:47

Q: Why is taking so long to get my glasses

A: can you give your Order NO.?

MonicaFrancois Time: 2017-01-18 06:41

Q: HI, I have been trying to track my order, but it is not updated. Since last week my order is in NANJING EMS, CHINA. Please let me know where my order is and when it will arrive. Tracking Number: LT724609271CN Order Number: 2170106060759

A: it\'s shipped out yet:)don\'t worry

MelissaMorrison Time: 2017-01-18 06:32

Q: I need to cancel my order. I put in the wrong RX.

A: ok,cancel it right now.

CourtneyHittell Time: 2017-01-17 22:33

Q: I paid for 3-10 day shipping on the 8th, but still have no tracking number for my glasses. My order number is 81701091020275. Has my order been shipped yet?

A: we sent by UPS,it;s really shipped out.

Shayla Time: 2017-01-17 17:52

Q: I cannot access my recent order to print off an invoice when i log into my account. My customs department needs an itemized list with items , description, and total costs to release them to me. 2170103083003 Is my order number and i need to be able to collect my items.

A: it\'s shipped out 11/1/2017,don\'t worry:)

NatashaSmith Time: 2017-01-17 12:24

Q: I want to order a pair of prescription glasses i need them for distance but also want a transitional lense on them how do i get that if i can?

A: www.wherelight.com,you choose the style,then,give us your prescription.

KirstieWakefield Time: 2017-01-17 09:20

Q: My order tracking is not working - I'd really like to know when I'm going to get my glasses as I've been waiting a while now. Thanks

A: we\'ll track it.

cindyLubbert Time: 2017-01-17 09:08

Q: i got an email re; changing the add on my prescription - i ordered +0.25 they changed it to +2.50 that is not what I want - i want the lowest add possible - if that is +1.0 that will work - if not - i want to CANCEL the order ... please let me know the answer to this ... order # 2170116193357 thanks. cindy cindy@lubbert.net

A: ok,we know

DawnCranford Time: 2017-01-17 07:24

Q: 2161212114255 - Can you tell me where my order is? Its been over a month. Thanks!

A: it\'s really,i will track it all the time.

LoriBerg Time: 2017-01-17 07:10

Q: Hello, I ordered two pairs of glasses in the same tortoiseshell style by mistake. Can I please change the Aimee style glasses to the color black? The order number is 81701161712539 Please let me know. Thank you! Lori Berg

A: change to black yet.

KristieCortes Time: 2017-01-17 04:51

Q: Can you give me a status update on the delivery of my order? When I look up the tracking number, no information has been updated since January 6th, and it's been that way for a week now. Order number is: 2170103115224

A: it\'s shipped out!flying to you soon:)

RonnyKhim Time: 2017-01-17 02:04

Q: Why my item send to usa when the destination in Australia?

A: WE check it,but the informationg you wirte is Melbourne:(

JoJoTreash Time: 2017-01-17 00:46

Q: I recieved my glasses in the mail today. Several problems:when I pulled them out of the package one of the legs was extremely bent very wide they wouldn't even stay on my face! I tried tightening the screw with a little screwdriver from and eyeglass repair kit and the whole leg broke off! I want a replacement. This is absurd, highly dissatisfied customer my order number:81701011126459

A: Happy to solve out:)

TashaunyaStrunk Time: 2017-01-16 23:56

Q: So i am wanting to order the style Amiee, but the tortoise comes up as 2 different colors, which is the correct color scheme on that style?

A: just one tortoise:)

RonnyKhim Time: 2017-01-16 17:06

Q: I would like to know that my item gonna delivered to my address today?

A: ya.

SydniWilt Time: 2017-01-16 15:47

Q: Hi, I just placed my order within the hour, and I failed to notice the option of the tortoise shell color. I ordered the black, and would love to change it to the tortoise if possible pleaseee! Order # 2170116144727 Thanks! Sydni Wilt

A: changed yet .don\'t worry

AndreaMiner Time: 2017-01-16 10:07

Q: i received email with tracking info for Dec. 29 just wanted to know when to expect package. thank you

A: sorry ,you pageage will fly to you soon:)

KellyBaker Time: 2017-01-16 07:16

Q: still waiting to receive my order from 1/6/17 Tracking # LT720709521CN Order # 21720106105327

A: you know sometimes Logistics information is not updated:)

DianeDavis Time: 2017-01-16 06:00

Q: You have the worst site I've ever tried to navigate through. I'm trying to set up an account nothing works I got December in and I had the month and no numbers come up . I can't input my prescription. I see advertisements for your glasses every day but until you fix this site there's no way people can order glasses from you. I tried to favorite the glasses and it says I wasn't logged in I was logged in.

A: sorry to the problem which is confused ,can you try another browser?just try it:)

GloriaRodriguez Time: 2017-01-15 18:34

Q: So has my order been shipped? I asked but answer was, "it was ordered from somewhere in china." I'm confused, did I not order from here, WhereLight? Order is #81701021144598

A: Dear ,Maybe the logistics didn\'t update,what I wanna say is sorry, I’ll always track it.thanks for your understanding.

JudiGraybeal Time: 2017-01-15 16:42

Q: I have frames that need lenses. Can I send those to you with my prescription?

A: dear, I think the postage is much expensive.I have a suggestion, you can buy lenses from us, and then you can fix them in one local shopping store. :)

EurmaPerry Time: 2017-01-15 08:02

Q: There appears to be lots of issues with ordering or receiving your product on the consulting service page. Please advise when these issues have been corrected as I would like to purchase but not prepared to deal wile of issues.

A: dear, sorry for the trouble and inconvenience. For ordering, now we have handled this problem. For receiving products, we will make your glasses and ship it asap. Now it\'s new year\'s turn, the post is much busy. For free shipping, it will take usually 10-16 work days. If you want to receive your glasses asap, then you can choose UPS, pay $18.95 more, then it will take only 3-7 days.

JanetVaccarello Time: 2017-01-14 21:58

Q: Order #2170113230449 placed on 01-14-17. I placed my order yesterday. The order went through but I didn't know the correct PD number. I expected it would explain how to measure for this. How do I correct this. Thank you

A: We have emailed you for your problems, please check it.

DamyaPotts Time: 2017-01-14 18:45

Q: It has been two weeks and I still haven't received my glasses. My order confirmation number is 81701020701596

A: We apologize and regret to inform you that the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand.

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