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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

ChloeEdwards    Time: 2017-01-26 15:55
Q: I ordered glasses a month ago. USPS tracking has said "origin post preparing shipment" for about three weeks. I need to know when I will get the glasses or I need a refund of my money. Thanks.
A: dear, your package is in transit to Chicago. :)
MelissaMazzella    Time: 2017-01-26 14:31
Q: I ordered my glasses on January 1st. I have not received them. The shipping number says they're still "preparing shipment." I need my glasses ASAP or I need a refund.
A: dear, your package is in transit to Chicago. :)
CherylOlney    Time: 2017-01-26 08:09
Q: Any update on my order? Thanks!
A: Dear,the Multifocal Lens need more time to make. After it finished, we will ship it to you as quickly as possible
LynnNoonan    Time: 2017-01-26 07:03
Q: Hello: I lost the sun glasses that I previously ordered. Can I check my order history, so I may order the same glasses again? Please advise. Lynn
A: dear,we regret to tell you that the one you ordered last time has been sold out, you can choose new from our website.
EVIETUCKER    Time: 2017-01-26 02:51
Q: I ordered my glasses on 01/18 and have not heard anything. ???
A: Dear,your order has been dispatched to process,the Multifocal Lens need more time to make. After it finished, we will ship it to you as quickly as possible
JocSanti    Time: 2017-01-25 21:06
Q: I ordered my glasses on the 16th and I don't have an update:(
A: dear, your package is in transit to Chicago. :)
Selitha Blair    Time: 2017-01-25 15:00
Q: Hi my name is selise I ordered my glasses January 17th and I have not received them yet when I look into my order status is complete please tell me where are my glasses and which what mail carrier did you use
A: dear, your package is in transit to Chicago. The carrier is USPS.
NaomiRegan    Time: 2017-01-25 13:37
Q: Hello, I'd like to know where my order is thankyou
A: dear, your package is in the transit to Heathrow Airport in London. :)
Loretta Akoth    Time: 2017-01-25 13:26
Q: Hey Admins? can I get an update on my order? I need my glasses. #-????????
A: ear, your package is in transit to Chicago.
DianeNewsome    Time: 2017-01-25 13:15
Q: order # 2161227130314 Hi, It has been a month and I still have not received my order. Please let me know the status.
A: dear, I have just checked for you. Your package has arrived in CAPITOL HEIGHTS.(2017-01-25 09:58 CAPITOL HEIGHTS, MD 20799, Arrived at USPS Destination Facility, Your item arrived at our CAPITOL HEIGHTS, MD 20799 destination facility on January 25, 2017 at 9:58 am. The item is currently in transit to the destination.) Did you receive your package?
KellyBaker    Time: 2017-01-25 12:11
Q: I STILL HAVE NOT RECEIVED MY GLASSES #LT720709521CN
A: dear, your package is in transit to Chicago. :)
GLENNISGARDNER    Time: 2017-01-25 12:10
Q: I am trying to track order #2170103130143 that was order on Jan 3, 2017. It has been showing "Origin Post is Preparing Shipment" since Jan 10, 2017. Tracing # is LT720710516CN. Can you please tell me when I will receive my order. Thank you.
A: dear, your package is in transit to Chicago. :)
kimpickard    Time: 2017-01-25 10:52
Q: I was told my order 81612260911419 was shipped almost a month ago and I still have not received it.
A: dear, your package has already arrived in AMARILLO. Did you receive your package? (2017-01-25 22:16 AMARILLO, TX 79120, Departed USPS Facility, Your item departed our USPS facility in AMARILLO, TX 79120 on January 25, 2017 at 10:16 pm. The item is currently in transit to the destination.)
kimpickard    Time: 2017-01-25 10:48
Q: I still have not received my order, I want a refund.
A: dear, we are so sorry for the delay. :( Did you receive that?
MerandaGomez    Time: 2017-01-25 10:40
Q: 81701202318502 this is my order # I paid for three day shipping what's going on? I'm disappointed on how the tracking is set up it don't tell me were my glasses exactly are.
A: dear, pls check your tracking info at: ups.com. I have checked for you, and according to the website, your package has already arrived your home.
Virlira Pass     Time: 2017-01-25 10:05
Q: Where is my order!!!!!????? 3rd request. Order number 81701070012175.
A: dear, we are so sorry for the delay. :( Your package is in transit to Chicago.
MarissaDotson    Time: 2017-01-25 08:47
Q: How long does an order usually take to receive? My order was placed on the 4th of January, shipped on the 7th, and it's the 25th and I still haven't received it.
A: dear, your package has arrived in Chicago, and it will be delivered to you soon. :) (2017-01-25 17:18 ISC CHICAGO IL (USPS), Processed Through Facility, Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 5:18 pm on January 25, 2017.)
JosephRobinson    Time: 2017-01-24 16:38
Q: This is concerning my order 2161227005041. I loved the glasses especially the fit but they are mainly for driving and the anti-glare that I bought does not make a notable difference. I still see many blures. I am sorry for taking so long to respond I work full-time and go to school full time. Thank you and look forward to hearing from you soon.
A: dear, so you you already chosen anti-glare lenses, but you\'re not satisfied with the effect, right?
DonnaDay    Time: 2017-01-24 14:53
Q: Order# 2161231101011 Where is my order
A: dear, your package is in transit to Chicago.
DonnaDay    Time: 2017-01-24 14:52
Q: Where is my order
A: dear, your package is in transit to Chicago.
CourtneyStraub    Time: 2017-01-24 09:31
Q: Where is my order? I was told it shipped on 1/13 and I have not seen it or had any tracking updates? Where is this at???
A: dear, your package has been in transit to kennedy airport in New York. :)
DonnaGranier    Time: 2017-01-24 07:41
Q: Hi was wondering if both orders are shipped out I payed for both via PayPal but your records show only a sunglass payment? Please advise! donna Paid $37.90 for both clear distance glasses were on sale for $9.00
A: dear, I have checked for you, there\'re two glasses in your order, right? Toatal cost $37.9. You package is in transit to Chicago.
AudreyLeveille    Time: 2017-01-24 06:11
Q: do you offer a promo code for new costumers ?
A: dear, yes, if you want to order from us, we will send you $5 coupon by email. :)
Danielle Hudson     Time: 2017-01-23 18:44
Q: My order has been out for a month now. LT678571395CN- do I need a refund?
A: dear, your package has been in transit to Chicago. We will also make a phone call to our local post to confirm. Sincerely sorry for the delay.
AshleyDavis    Time: 2017-01-23 18:13
Q: It had been 20 days since I placed my order. I just checked tracking through the link provided and the last information was from the 6th. I have sent a message prior and recieved a message back asking for an order number, I replied with it but haven't heard back. May I ask where my order is? Order number: 81701020431311 Tracking number: LT696171456CN Thank you. Ashley Davis
A: dear, we are so sorry for the delayed answer. I have just checked for you. Your package has arrived in Chicago, I think you\'ll receive it soon. :) \"2017-01-24 14:07 CHICAGO, IL 60701, Arrived at USPS Facility, Your item arrived at our USPS facility in CHICAGO, IL 60701 on January 24, 2017 at 2:07 pm. The item is currently in transit to the destination.\"
bevrayner    Time: 2017-01-23 16:33
Q: I have not received my glasses yet. Please check, Purple frame.
A: dear, I have already checked it for you, your package has arrived in CAROL STREAM. (2017-01-25 02:52 CAROL STREAM, IL 60199, Departed USPS Facility, Your item departed our USPS facility in CAROL STREAM, IL 60199 on January 25, 2017 at 2:52 am. The item is currently in transit to the destination.) I think you will receive it soon. :)
MelissaFitzgerald    Time: 2017-01-23 14:47
Q: Hello I have been trying to track my glasses but I am getting nowhere. Can you please tell me how long it will be before they arive?
A: dear, I have checked for you, your package has in transit to Chicago.
DianneBarcenas    Time: 2017-01-23 10:20
Q: Hey just wanted a update on my package, I did get the one for 3 day shipping not sure if the weekend counts thank you ???? Order number: 81701201442556
A: dear, sorry for the delayed answer. Your package has already been delivered, did you receive that?
MikaylaFrederick    Time: 2017-01-23 09:20
Q: I ordered glasses, and then the next day emailed to change the PD. I got an email back saying that would be taken care of. I received the glasses about 3 weeks later and the receipt has the original PD, the wrong PD. What can you do to fix this now. Thanks.
A: we really changed.
EufemiaAponte    Time: 2017-01-23 09:04
Q: My order # is 2170112150414 placed 1/12/17 more than 10 days have elapsed. When will I receive my order? Thank You.
A: dear, your package is in transit to Chicago.
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