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TR Time: 2017-02-08 15:49

Q: My tracking number is incorrect. This mistake needs to be remedied so I can properly track my order. The order number is 2170117181357. It seems this mistake is common as recent, it is probably wise to proactively fix it.

A: dear customer,LT758301414CN is the correct NO.sorry to disturb you.

LaurenChow Time: 2017-02-08 10:23

Q: I have emailed twice now regarding shipment of tracking number LT747675415CN. Please update me with correct information. This is unacceptable service.

A: dear customer,it\'s already shipped out on 19th/01/2017,it\'s on the way,hope you understanding.

EVIETUCKER Time: 2017-02-08 10:12

Q: Would someone PLEASE give me an update on where my glasses are...thank you

A: sorry to tell you ,dear customer,your glass need to design,but don\'t worry,we will send it when we finish it.thanks for your reply.

MarquiaHolmes Time: 2017-02-07 16:13

Q: I would like to know where my order is. It has been well over a month and the tracking is useless. I would not have ordered if I had known it would take this long for my item. 81701031411074

A: dear customer,LT758301462CN is the correct No.

Jennifer Jenkins Time: 2017-02-07 16:07

Q: I shipped out my order almost a month ago. I checked tracking and it says it was delivered in new Jersey. I live in Georgia. Please update me and give me the status of my order. I'm becoming very concerned and disappointed.

A: dear custome,LT765909704CN this is the correct NO.

TiaLaird Time: 2017-02-07 15:34

Q: Could please tell me where mey glasses are?

A: don\'t worry ,dear customer, it\'s shipped out on 22th/01/2017.thanks for your reply

GenevaOlowoeshin Time: 2017-02-07 14:59

Q: Please tell me my glasses are on the way cause I want to have them right away. Please tell me what is the hold up.

A: Dear customer,Your glasses need to design ,don’t worry,we will send it as soon as possible when we finished.

Kpren Time: 2017-02-07 14:53

Q: I want to know where my order is! I know it has shipped out so please don't tell me what I already know. I want to know where it is exactly and when I will receive it! Order number 81701190728457

A: dear customer,LT763352246CN this is the correct NO.

AmeliePelletier Time: 2017-02-07 13:57

Q: Still waiting for my order #2161228083901, its been more than a month and a half and nobody can tell me where my package is.... Worst service ever, would never buy again.... And on top of that and cannot reach my other account via facebook it keeps telling me i can connect ... really disapointed with your services...

A: sorry,we check it\'s went to USA on 24th/01/2017,thanks. best wishes

ShanaThompson Time: 2017-02-07 13:14

Q: I order my classes of January 16 2017 it's past the 21 day mark and I want to know where are they or a refund

A: Dear customer,Your glasses need to design ,don’t worry,we will send it as soon as possible when we finished.

MoHughes Time: 2017-02-07 10:31

Q: Where is my order? I have waited a month. Why is the order going to NJ, when I live in Charlotte. I want a full refund of my money for this order. I will be reporting this. I want an answer on this immediately.

A: dear customer, don\'t worry,LT763339576CN is the correct No.

ChandraThomas Time: 2017-02-07 09:25

Q: Order #81701230810569 I was sent a tracking number for this order. Tracking #LT768858065CN when I looked up the tracking number it said it was delivered on 2/4/2017 to a New Jersey address. I live in Georgia. Is this an error? Has my order shipped and is the correct tracking number? If it is, then my glasses was shipped to the wrong address. Either I would like the order replaced or a full refund. Thank-you, Chandra

A: sorry,LT768858065CN is the correct No.

vanessagarcia Time: 2017-02-07 09:16

Q: 2161121183519 this order is being sent back to china post, because i nevr received and the mail here usps is sending it back to you since jan 20. please when recive the package send back to me at a new address, 1370 Afton St. Apt 755 houston tx 77055

A: HOUSTON, TX 77080, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 4:23 pm on January 20, 2017 in HOUSTON, TX 77080. we check you received it.

vanessagarcia Time: 2017-02-07 09:16

Q: This order 2161125192837 the glasses prescription is incorrect. They hurt my left eye very bad when i put them on. othr orders you have sent me work just fine. please send a new pair, as I cannot use this pair at all.

A: dear customer,please give us prescription again,to make sure you wear it comfortable.

vanessagarcia Time: 2017-02-07 09:15

Q: LT495577525CN this order i never received, and when i talked to the usps they said they mailed it back to you. i need you to return it back to me.

A: we check the pageage reach on HOUSTON ON 20TH/01/2017,DON\'T worry.

KellyTemple Time: 2017-02-07 06:22

Q: Hello, It appears my order has been shipped to an address in NJ. I live in Georgia can I please get some kind of response. Tracking # LT715721357CN and my order # is 2170122183656. Please assist!

A: LT768640916CN is the correct No

YasmineOuhassi Time: 2017-02-06 19:35

Q: This is the worse service i nerver see. I lot of people wait for there glasses and it takes very very very long time so have them.......

A: dear customer,reach to USA ON 4th/02/2017

JocSanti Time: 2017-02-06 16:13

Q: I place my order a month ago...... I want to know where they are, not a generic answer- or a full refund ????????

A: LT758567598CN it\'s shipped out 21th/01/2017.thanks

MonicaFrancois Time: 2017-02-06 12:33

Q: I ordered my glasses a month ago. The tracking I still showing me that the package is in China. Last time I was told they are in Chicago, but I would see it in the tracking. Where are my glasses?

A: LT724609271CN it\'s shipped out 12th/01/2017.maybe fly to you soon.thanks

Alexis Time: 2017-02-06 12:14

Q: order # 2170111061436 Hello I received my order today and one pair of glasses were correct. I was supposed to receive the Aimee style glasses in tortoiseshell. I received a black pair with red on the outside.. Can you please correct my order ? Thanks Alexis

A: dear customer,can you send us a picture?

JESSICAGONZALEZ Time: 2017-02-06 11:27

Q: I checked my tracking number for my purchase and it shows that it was delivered to New Jersey. I live in Connecticut, how is this possible? I want to know how this is going to be fixed, if this issue can not be resolved quickly I would like a refund on my purchase.

A: dear customer, LT765898649CN is the correct NO. best wishes

EstherBaker Time: 2017-02-06 09:34

Q: I placed an order number 2170122075245 Can you tell me where they are. Thank you. Esther Baker

A: Sorry for the delayed reply. We checked and found that your order has been delivered on Feb 10th, please check it.

LaurenHorner Time: 2017-02-06 07:54

Q: Hi, just wanted an update on my glasses. Thanks.

A: LT765909735CN it\'s really shipped out 25th/01/2017

JocSanti Time: 2017-02-06 01:48

Q: Where is my order? I don't wanna get the generic answer about logistics. I want its exact location.........

A: LT758567598CN dear customer,it\'s really shipped out 21th/01/2017

VictoriaErtl Time: 2017-02-05 21:20

Q: LT763352317CN is not the correct tracking number, several people on this page apparently have the same tracking number, and that is not correct. You either sent all of our packages to Linden New Jersey, or sent us the wrong tracking number. What is the correct tracking number for Order Number 2170120060741?

A: dear customer, LT763339386CN is the correct NO. best wishes

KristiGallagher Time: 2017-02-05 20:23

Q: Both of my glasses were delivered on Saturday to someone else. In New Jersey. Which is not where I live. The tracking shows that the items associated with my order were delivered to Linden, NJ and I am in Exton, pa. I expect this to be rectified VERY QUICKLY. And my glasses better be sent with express delivery becaus to wait another month is not acceptable. I would prefer a refund in that case. Please reply ASAP

A: LT763352317CN is the correct tracking No.

TakiyahKuAranha Time: 2017-02-05 17:37

Q: Hello: I placed an order a while ago, perhaps about or almost a month now. Can you please inform me of the shipping status. It states the order has been completed. I need to hear from you ASAP THANKS, Takiyah

A: Dear Customer, Thanks for choosing Wherelight. Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible. Keep Being Awesome Your Wherelight Team https://www.wherelight.com/

MeganSparks Time: 2017-02-05 17:33

Q: I have been tracking my order and it looks like it was delivered to the wrong address. I live in Michigan and they were delivered to New Jersey. Can you confirm if you had the right address for me? I can't seem to get into my order information on my account to confirm myself. Thanks

A: LT765909956CN

VictoriaErtl Time: 2017-02-05 13:58

Q: Hi, It says my glasses were delivered, in New Jersey, but I live in Batavia IL. My address on my order was correct. What is going on? Order Number 2170120060741 Tracking # LT715721357CN

A: LT763339386CN this is the correct tracking No.

DonnaSmulders Time: 2017-02-05 10:50

Q: HELLO I RECEIVED MY GLASSES BUT IT'S WRONG I CAN'T SEE WITH THEM IT'S BLURRY , MY INVOICE NO. IS 81701040819313 HOW CAN I GET MY MONEY BACK I PAID WITH PAYPAL LIKE THE FRAME BUT I CAN'T USE THEM ??

A: dear customer, we make it as your prescription，you can give us your prescription again to make sure that\'s correct.thanks

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