Q: my order number2170121212419 4 weeks since i placed and paid for frames not received anything. My email confirmation stated and I quote " Your order has been submitted to our optical center. Please wait 3-4/7-15 days for our optometrists to work out new spectacles to your satisfaction" Considering I only ordered the frames NOT LENSES, this is unacceptable. at the moment there is no satisfaction. Please advise when I should receive these frames or I will demand my money back
A: Dear customer,we checked it for you, your package is fly to you on 22/1/2017, your package is on the way to Chicago, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding.
Best wishes