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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

SabineBeard    Time: 2017-03-02 10:53
Q: Hi,do you have prescription sunglasses, please?
A: ya,you can choose on our website,it\'a allow you to choose RX,thanks.
EufemiaAponte    Time: 2017-03-01 13:55
Q: Received my glasses and I am happy with them.... Thank You.
A: dear customer,thanks for your love,and we will perfect our service in the furture,thank you so much.
JocSanti    Time: 2017-02-28 09:40
Q: So I ordered them on 1/16/17 I wish I knew it would take this long to get them. I FINALLY got them today- I love them but jeez they need to tell us the time expectation ????
A: dear customer,thanks for your love,and we will perfect our service in the furture,thank you so much.
EvelynGreenfield    Time: 2017-02-28 05:55
Q: I have the Rx from my optimistrist Do I send that to you now or do I pick the frames and then send to you?
A: dear customer,first choose the frame,then write the RX.thanks for your reply.
DebraAbrahamson    Time: 2017-02-27 22:22
Q: I received my order and the prescription is not correct. How do I return them?
A: dear customer, can you give us correct RX?thanks.
DanineGreen    Time: 2017-02-27 16:34
Q: Do you have transitional lenses
A: you mean progressive lenses? Yes, we have. :)
CynthiaPatterson    Time: 2017-02-27 15:42
Q: when may expect my order 2170225160455 to be shipped.
A: dear customer,we send email to you to confirm the positive and negative SPH,hope your answer,thanks
MelissaFitzgerald    Time: 2017-02-27 13:15
Q: ordered my glasses in January. Just received them. Took too long to receive but I gotta say,the glasses are nice. Good quality. Thank you.
A: dear customer,thanks very much,welcome all the time!
mariafermin    Time: 2017-02-27 08:43
Q: Hello, I have a problem with my order. I never got it is the First time I buy this page, I have more than a month waiting for the glasses, says they were delivered but I never received them. Thank you
A: dear customer,http://www.17track.net/en/track?nums=LM243623272CN is the tracking link,and it\'s arrived in chicago on 23th/02/2017,thanks for your reply
ConniePemberton    Time: 2017-02-27 02:33
Q: i was told to change presciption cant get to it on site
A: dear customer,our service send email to you and you can do as her told,thanks
MeganFoster    Time: 2017-02-26 06:33
Q: Is there any way you can tell me a time frame? When will the glasses me shipped and when can I expect them??
A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes
SharonHansen    Time: 2017-02-25 10:57
Q: 2170119160543 order number when should I expect my glasses? Sharon
A: dear customer,your package has arrived in CHICAGO, and you will get it soon.
ConniePemberton    Time: 2017-02-25 04:05
Q: i wanted to look at my order details but it is not on site now.How do I find it?Thank you
A: dear customer,your order number is 2170224072110,you can click \"Orders\" in the upper right corner of the page when you login in the website.
TaunyaSaid    Time: 2017-02-24 23:15
Q: I see you responded on 2/21. I answered your email twice and I answered your texts. I don't understand what's going on but I'm tired of going around circles with Wherelight. Either you understand or you don't. I asked to have US3017 because I was told by your company US2021 was not in stock. Please get this right or refund my money. Thanks
A: dear customer,sorry to trouble you. Your glasses is in production with US3017. Don\'t worry,we will send them to you immediately.
TaunyaSaid    Time: 2017-02-24 23:09
Q: Where is my order???? I paid for a rush and it is passed that timeframe. I am very disappointed with this service and I am not getting any satisfaction. I have answered your emails and text but I have yet to hear from you. I have explained myself at least 3 time and again no response. This is not good business. Once I receive this order if I ever do, I will discontinue my dealings with Wherelight.
A: dear customer,sorry to trouble you. Your glasses is in production with US3017. Don\'t worry,we will send them to you immediately.
VictoriaCrowder    Time: 2017-02-24 14:54
Q: What is the darkest tint for sunglasses (phantom black or sea gray)? I want my sunglasses to be as dark as possible... thanks!
A: dear customer, we will dye the glasses deepest.
DestinyKhang    Time: 2017-02-22 17:44
Q: I ordered my pair of prescribe glasses, on 1/18/2017 & it is STILL NOT HERE. It has not arrived and the tracking says it's been delivered to Linden NJ! I would LOVE an explanation or update! Thank you, Destiny!
A: http://www.17track.net/en/track?nums=LT761161354CN sorry,dear customer,this is the correct link,and LT761161354CN is the correct order tracking NO,sorry to disturb you.
JackieWoolf    Time: 2017-02-21 16:06
Q: I would like to order the frames, alone. Is this possible? Ty.
A: dear customer, yes ,you can ,welcome!
TaunyaSaid    Time: 2017-02-21 08:26
Q: 2170208163645 2170208164114 Please provide the status of my order. I am getting too many conflicting information. I paid to have the order expedited. I was told the frames I choose where no longer available, so I choose another frame, two pairs with separate specs (RX). Now I have no idea what is going on. I should be getting the glasses this week. I need clarity. Thanks, Taunya Said
A: dear customer,we wait for you so long!we send email to you,and now we send pic to your email,hope you view your emails.thanks
JocelynAlforma    Time: 2017-02-20 21:53
Q: I had checked my order status and my order is all the way at NJ, and this order had been submitted over a month ago. My address it's at 11304 E 55th Ter Raytown, MO 64133 please tell me that my order should be heading my way??
A: http://www.17track.net/en/track?nums=LT765909810CN dear customer,this is your tracking NO,thanks.
NancyWilliams    Time: 2017-02-18 15:25
Q: I am still waiting for my order to arrive
A: Dear customer, we checked it for you, your package is fly to you on 20/1/2017, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes
HannahWiens    Time: 2017-02-18 11:24
Q: I received an order confirmation on January 22nd and then a confirmed shipping e-mail on January 24th, but the link to the tracking says my order was delivered to Linden NJ (not my address). Will this product be re-shipped?
A: Dear customer, we checked it for you, your package is fly to you on 10/1/2017, tracking No. is LT768615987CN, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes
TomishaDavis    Time: 2017-02-18 06:40
Q: So it's been a month now and I still haven't recieved my glasses. When tracking the UPS info keeps saying it's still in China. I know there was a Chinese New Year delay but is there any other reason for a prolonged delay that we should know about?
A: Dear customer,we checked it for you, your package is fly to you on 18/1/2017, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes
Jessica Wooten    Time: 2017-02-18 05:50
Q: LT768640859CN!! My glasses are still in new Jersey and I live in South Carolina. What's the problem??? I want my glasses or a refund now!!
A: Dear customer,your package is not in new jersey,you can click this website to check your logistics information.https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LT768640859CN
VioletteMagyar    Time: 2017-02-17 22:40
Q: my order number2170121212419 4 weeks since i placed and paid for frames not received anything. My email confirmation stated and I quote " Your order has been submitted to our optical center. Please wait 3-4/7-15 days for our optometrists to work out new spectacles to your satisfaction" Considering I only ordered the frames NOT LENSES, this is unacceptable. at the moment there is no satisfaction. Please advise when I should receive these frames or I will demand my money back
A: Dear customer,we checked it for you, your package is fly to you on 22/1/2017, your package is on the way to Chicago, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes
LeaVaillancourt     Time: 2017-02-17 13:18
Q: Order 2170110083325 I ordered my glasses on January 10th and did not received them to this day. Where am I going to receive them?
A: Dear customer, sorry to disturb you, we really shipped out on 20/1/2017,don’t worry, we will refund you if really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks. Best wishes
LeslieCryer    Time: 2017-02-17 11:59
Q: I am trying to find what size I am , from ear to ear I am 13'', I have a round face so would I be a large and what is PD
A: Pupillary Distance (PD) is the distance, in millimeters, between the center of one pupil to the center of the other.
RachelleSavoie    Time: 2017-02-17 10:41
Q: Hi, is that normal that i order the 19 of january and we are the 17 of febuary and i did not receive anything? My tracking number is LM240908749CN
A: Dear customer, we checked it for you, your package is fly to you on 20/1/2017, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes
ChelseaMarch    Time: 2017-02-17 10:12
Q: My order tracked with number: LT747675883CN and order number 2170115132801 still has not arrived. Ordered 1/15/17. Please update me with status
A: Dear customer, we checked it for you, your package is fly to you on 17/1/2017, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes
James Shalde    Time: 2017-02-16 20:55
Q: I am wondering if I am going to get the glasses I ordered the tracking number is LT751873409CN thank you
A: Dear customer, we checked it for you, your package is fly to you on 19th/1/2017, tracking No. is LT751873409CN, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes
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