Consulting Servive Center

SeptemberCarman Time: 2017-03-30 09:01

Q: For the Omega sunglasses (1554) in the pink color, if I choose default lense tint will they look just like the photo? I really love them just like they are in the picture.

A: I think if you choose the original lenses it will be like the photo.

slgerald Time: 2017-03-30 06:28

Q: Good Morning, This will be my first time ordering glasses from this website. I'm trying to figure out where do I submit my prescription?

A: dear customer,after you select your frame,and then you can select the lenses now you can submit your prescription.

simone Time: 2017-03-29 20:38

Q: i would like the Beverly in purple for $5.00 added to my order

A: dear customer, the Beverly is not in the list of $5.00 products. Only the product in this page ( https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&price=0,10&sales=78 ) can be $5.00

simone Time: 2017-03-29 20:27

Q: please call me to confirm prescription before processing 314-283-9042 i would have wanted to buy 2 pair didn't see the special to afterwards

A: dear customer, we will confirm your prescription with email.

KerriMcclellan Time: 2017-03-29 11:56

Q: I paid with a credit card but it's saying I didn't pay and I haven't got a confirmation email. The screen after processing said paid before going white, so why is it showing as not being paid in the profile section?

A: dear customer,you have paid sucessfully.

OvanaHilderbrand Time: 2017-03-29 09:19

Q: I have found some glasses I like but needs some prices on the Laramie it says 14.95 includes lenses. Could you please let me know . Thank you . I do want progressive lenses

A: dear customer,$14.95 includes the single vission lenses.

CarolynOReilly Time: 2017-03-29 08:41

Q: Hello, I am following up on order 2170303190519. I paid for expedited shipping but I have not received my order. What is the status? I will need the expedited shipping fee refunded. Please advise. Thank you. Carolyn

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finished. Best wishes.

CrystalWillis Time: 2017-03-29 08:21

Q: I just want to purchase frame

A: yes,you can just buy the frame.

PatriciaMoriarty Time: 2017-03-29 05:05

Q: You need to fix your website. I have been trying for an hour to pay for glasses I ordered and it freezes.

A: dear customer,I have seen your order.

LeslieCryer Time: 2017-03-28 21:06

Q: PLEASE TELL ME ABOUT THE 5=2 IS THAT 2 PAIR OF THESE GLASSES FOR $5.00?

A: dear customer, it is means you buy the first pair more than $10 then you can pay $5 for a second pair.

LeslieCryer Time: 2017-03-28 20:43

Q: IS SHIPPING FREE WITH ORDERS?

A: yes,dear customer.

ShawnaBabcock Time: 2017-03-28 16:37

Q: I'm following up on a question about Sunglasses, and how I want the tint to be just like the picture. They are the Tess Sunglasses that I want. =]

A: you can choose the original color,it will like the picture.

TamalaHalton Time: 2017-03-28 15:04

Q: Could I have used just the progressive with a then lenses with my order...would that have been better

A: yes,you can.

jeannecastiglia Time: 2017-03-28 08:09

Q: DO NOT remake my glasses-i just sent email to Blu....it IS my mistake...i selected the minus instead of the plus...i am so sorry!!! order # 2170307103454

A: ok ：）

ShawnaBabcock Time: 2017-03-27 17:50

Q: Hello. I want to order Sunglasses. I found a pair that I LOVE. I want the lenses tinted like they are in the picture, so should I do the default lens option? Or do I have to select a color for them in the lens option? I want them to look exactly like the picture.

A: dear customer,can you tell me which glasses you LOVE?

StacyPaul Time: 2017-03-27 11:04

Q: I processed an order and paid via credit card but it is showing I didn't pay? Really hoping to get these but not wanting my card to be charged twice in error...order number is 2170327105635

A: dear customer, don\'t worry, your order has paid successfully.

HayleeButterfield Time: 2017-03-27 10:25

Q: Can you do transitional lenses?

A: yes,we can.

Stephanie Time: 2017-03-27 08:02

Q: Before I go ahead with my payment, I need to know that you have received my prism details in the comments box? I need RPrism 2.00 out and LPrism 2.00 out. Is I it going to cost anything on top of what I will already pay Stephanie

A: dear customer,I AM sorry that only single vission can be Prism, so you should change another style.:)

HayleeButterfield Time: 2017-03-27 07:53

Q: So i got my eyeglass prescription but not sure what type of lenses i need, whats the best way to get the correct lenses in my glasses?

A: dear customer，I think you can ask your eye doctor.

anthonytrower Time: 2017-03-26 20:29

Q: i got an email from you guys about my order, I do not need ADD in both eyes, I actually don't need it at all. Thank you

A: Thank you for your reply.

LoriMonian Time: 2017-03-26 14:44

Q: I'm having trouble uploading a photo to "try on" some frames. There are no buttons on the bottom to adjust the picture. What am I doing wrong?

A: New glasses have no button with“try on”.

StephanieReyes Time: 2017-03-25 10:12

Q: can you help me reset my password?

A: can you give me your the login name

DianaHodge Time: 2017-03-25 08:08

Q: How do I determine Prism and OD/OS distance? Thank you.

A: you can ask your eye doctor.

NancyForesteire Time: 2017-03-25 07:00

Q: My order number is 2170309060622 Can you give me an idea when my order will arrive? Under my order information it says delivery time 3/21. I have not received my order. Thank you Nancy Foresteire

A: dear customer，017-03-25 20:43 CHICAGO, IL 60701, Arrived at USPS Facility, Your item arrived at our USPS facility in CHICAGO, IL 60701 on March 25, 2017 at 8:43 pm. The item is currently in transit to the destination.

mariafermin Time: 2017-03-24 06:47

Q: Good morning, I never received my glasses, I have written many times, however they have not arrived since the month of January. I thought that simply this page is a scam, I would like to have a definitive answer, I if not I will communicate with the customer service here in Canada to block your page. My shipping address is 3810 rue saint antoine ouest app 216 H4C 1B4 Montreal quebec canada. Thank you

A: dear customer,can you give me your order number?

JohanneBrouillette Time: 2017-03-23 20:07

Q: Hi, I would like to know if the price is in US dollars or Canadian dollars. Thank you

A: dear customer,the price is US dollars. :)

RachelMichaud Time: 2017-03-23 18:01

Q: How do I order glasses in reader 1.75 strength. I don't know how and where to enter info.

A: you can visit our website.www.wherelight.com

JenniferRisser Time: 2017-03-23 11:07

Q: My temple measures 120mm can I order shorter ones in comments

A: sorry, on our website ,only children\'s glasses about 120mm.

MonicaFrancois Time: 2017-03-23 08:47

Q: HI, please let me know my tracking number for Order Id:81703211035594 Thank you!

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finished. Best wishes.

JillBarlow Time: 2017-03-23 07:35

Q: I do not have my PD distance. How can I figure it out to give it to you?

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate

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