Consulting Servive Center

JoeHartnett Time: 2017-03-15 09:58

Q: Tried ordering the $5=2 and discounted price is not reflected in final check out. Is there a discount code that needs to be applied?

A: dear customer,you need not to be applied.you buy the first one is the original price and you can pay $5 to choose a second one for some types in our website.

KristaGlenn Time: 2017-03-15 01:43

Q: Where is my shipment?

A: Dear customer, we checked it for you, your package is fly to you on 28th/2/2017, tracking No. is LT882115446CN, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

AmberRoth Time: 2017-03-14 19:41

Q: Hello, A while back I suggested you add a Favourites option, I see you have added it but it doesn't actually work - if I press the heart it doesn't actually show in my Favourites section. Also, you should add the ability to add a prescription to an account so that when ordering you do not have to manually add the prescription each time.

A: dear customer,Thank you for your advice, we will improve.

CarmelaBeidleman Time: 2017-03-14 18:59

Q: Where is the "Try On" button located to preview what eyeglasses will look like on my face?

A: dear customer,I reply your question by mail

DebMorrone Time: 2017-03-14 08:50

Q: Can you please tell me where to find the frames shown in the 'collections' tab..they are retro frames with woodgrain front and black sides. The page does not load properly and I cannot click on any frames in this collection.

A: can you tell us what can we do for you?

Mildred Time: 2017-03-14 05:36

Q: I have not paid fro my glasses yet because I wanted you to check my prescription I sent to make sure all is right. Also my pd is not 63 it is 60. please advise

A: can you tell us your ORDER NO,we can\'t check if you didn\'t give us an order.

PorshaBrown Time: 2017-03-13 21:36

Q: Is there no way to know how we will look with a certain glasses? For example, can we maybe upload a photo of ourselves and see how the glasses look on us before we order.

A: dear customer,you can click on “try on”to try these glasses.

DezriaHolmes Time: 2017-03-13 15:25

Q: how do I change the tint color on my order

A: dear customer,which tint color of the glasses do you want to change ?you can tell us,we will change for you.

MercedesKotchev Time: 2017-03-13 14:46

Q: your website is only giving me half a creen when i go to order i cant put the info in

A: dear customer,you could clich \"PC\" in the black sheet, and then you can put your info in. :)

Leah Time: 2017-03-13 12:26

Q: I am ordering glasses with someone else and we both would like a pair of "lanthe" glasses in Other. We have tried adding the second pair multiple times and it will not add. Can you please assist in helping me place my order?

A: dear customer,we have checked \"lanthe\"glasses,you choose the color of the glasses is out of stock,you can choose other color like red,white or black of this kind of \"lanthe\" glasses.

SarahBlackington Time: 2017-03-13 10:25

Q: When shall i received this order: 2170302071021

A: dear customer,your package has shipped out on 6/3/2017,Please wait for a few days .

NaydaRAMOS Time: 2017-03-13 09:11

Q: ORDER 2170313065927 is still showing I did not pay for it yet however my credit card charged already and I have not received a confirmation as of yet

A: dear customer,it\'s the problem of credit card\'s system,we are dealing with it,just keeping waiting.

MaritzaPerez Time: 2017-03-12 19:27

Q: How I order the eyeglasses?

A: dear customer,you can order your eyeglasses on our website.Choose the frame first，then choose the degree of the eyeglasses.There is our website.https://www.wherelight.com/

BernadetteSampson Time: 2017-03-12 18:49

Q: I'm trying to pay for my orderand its no letting me do so

A: dear customer,which way do you choose to pay ?Try to use paypal or other ways.

AprilWindham Time: 2017-03-10 16:59

Q: I accidentally entered the wrong sphere for my LEFT eye. Please note that it should be +0.75 not +7.5. Please correct Thank you

A: dear customer, I have checked your order and change your sphere for my LEFT eye,don\'t worry.

LauraMurray Time: 2017-03-10 12:01

Q: Can you tell me how long shipping usually takes? To Canada

A: dear customer,if you choose UPS, it will take 3-7 days.If you choose Priority Estimated Delivery, it will take 10-14 business days. And if you choose Standard Estimated Delivery, it will take 14 -21 business days.

JaciMcNeil Time: 2017-03-10 09:31

Q: How do I get a prescription in the glasses if I order from you?

A: dear customer,you get the correct prescription from your doctor, then fill in our prescription form.

GloriaFogle Time: 2017-03-09 09:08

Q: what is the status of my order? i have recieved one pair, but not the other. order number is 2170213121455

A: dear customer,it\'s according to the logistic problem, the order 2170213121455 has already arrived in USA now, I think you will receive it soon. :)

JeanCook Time: 2017-03-09 06:14

Q: Do you provide frames for persons with wide faces

A: sure, we provide, you can choose the different size of frames. :)

DianeOGrady Time: 2017-03-07 09:16

Q: Hi, I have sent an email to your contact for Canada and did not get an answer. Hopefully you will be able to help. I really don't understand how to read the prescription. I see numbers with minus signs in front, and kind of scribble next to it.

A: dear customer, I will check it and then reply you.

JuliePearson Time: 2017-03-06 23:51

Q: My order number is 81703062045377 I got my left and right axis mixed up and was wondering if it was too late to edit it? The right is 1 and the left is 53 Thank you!

A: dear customer, don\'t worry. I will change it for you.

TracyAnderson Time: 2017-03-06 15:37

Q: try to retrieve my prescription to order another pair of glasses

A: thank you, wherelight welcome you.

CynthiaPatterson Time: 2017-03-06 10:18

Q: Whats happening with my order 2170225160455. It now just says no send.

A: dear customer, we checked for you, your glasses with bifocal lenses, it’s need to design, and when it has completed, we’ll send it to you immediately, thank you for your understanding.

CinthyaFlores Time: 2017-03-05 19:21

Q: I would like have my order or pls refund

A: dear customer, the post update: 2017-03-05 21:27 MONTREAL,QC, Item in transit, I think you will receive it soon.

ElmaTappa Time: 2017-03-04 23:51

Q: Need 10.00 discount

A: dear customer, we will give you $10 for discount later,thanks.

DemetriaBarnwell Time: 2017-03-04 08:32

Q: I need to edit my order to include multi-focal lenses how do I do that?

A: dear customer,you can send email to tell us your change.

Shameka Blackman Time: 2017-03-03 20:42

Q: I don't know how to put my prescription in. I need 4 pair of glasses. Pls and thanks

A: dear customer,you look for the glasses which you like first, then select lens. And you fill in the prescription form.

CarolynOReilly Time: 2017-03-03 19:11

Q: For order 2170303190519 can you update the Thomas frame to colour blue. thank you Carolyn

A: sure,we will update it.

MarciaMoran Time: 2017-03-03 12:32

Q: I was having trouble and accidentally ordered 3 pair of glasses Please cancel order 81703021503014-81703021540345---817030315116. Thank you Marcia Moran

A: dear customer,don\'t worry,just one pair,other orders was canceled

ChristineParry Time: 2017-03-03 07:11

Q: hi there, was wondering are your prices in canadian or american dollars?

A: dear customer, dollars thanks.

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