Consulting Servive Center

bobbie Time: 2017-01-23 08:26

Q: I ordered my glasses order no. 2170105150806, tracking no. LT715725721272CN was wondering why I can't track this item and when will I receive my glasses?? Please answer as soon as possible. thank you Bobbie Sue Graber

A: dear, we are so sorry for the delayed answer. your package is in transit to Chicago.

MaryanneNortonByers Time: 2017-01-22 08:35

Q: Trying to order the one pair and pay 5 for second do i need a code?

A: you mean a coupons?

SarahStinson Time: 2017-01-21 21:21

Q: Tracking# Lt743500250cn order #2170111150827. Ordered 1-11-17 not delivered. USPS tracking # does not show up

A: dear, we are so sorry for the delayed answer, your package is in transit to kennedy airport in New York. :)

Danielle Hudson Time: 2017-01-21 19:55

Q: My tracking info has also not been updated since Jan.4th. I really would like to know if or when these glasses are coming anytime soon. Tracking number LT678571395CN- thank you

A: dear, we are so sorry for the delayed answer. Your package is in transit to Chicago. :)

JuliaPiper Time: 2017-01-21 17:53

Q: Will it take a long time if I was to place a order

A: sometimes it\'s quickly,sometimes it slowly,Depending on the special time and logistics speed,don\'t worry.

MelodyBoothe Time: 2017-01-21 14:36

Q: I see to many problems with this company and I would like to delete my account. Too many people are getting ripped off, please delete my account.

A: dear customer,what\'s your order NO?

GemmaCoia Time: 2017-01-21 12:57

Q: It seems ou have more negative comments on the site than positive. I am not sure of using your services

A: our glasses have not any problems,the only problem is speed:( you know it\'s Depending on the special time and logistics speed,don\'t worry.

DarlenePledgure Time: 2017-01-20 14:16

Q: My lenses are extremely thick. I always get the lightest weight in lenses N have the edges of the lenses rolled N polished. ???? Can your company do this?

A: dear, yes, we can polished, and you can also choose lenses with high index, and then the lenses will be thinner.

RobinWulf Time: 2017-01-20 12:41

Q: Order #2170109204253 I would like to cancel my order and have the money refunded to my credit card, please. Robin Wulf

A: i\'m sorry for that.

MonicaFrancois Time: 2017-01-20 10:42

Q: It seems like my order is still in China after 2 weeks. It says it has been processed through the facility, but not yet shipped as you are telling me. Please let me know where exactly my package is. Thank you, Tracking Number: LT724609271CN Order Number: 2170106060759

A: we are sorry for that,but the Logistics speed is out of our control,thanks for your understanding:)

KellyBaker Time: 2017-01-20 09:48

Q: WHERE IS MY ORDER??? 2170106105327 LT720709521CN

A: it\'s shipped out 11th/01/2017,don\'t worry.

AudreyLeveille Time: 2017-01-20 06:29

Q: I want order sunglasses with prescription but in my bag , you just charged to me the frames ? It is possible to put my prescription on it or not ?

A: can you give me your Order No?

TazziSullivan Time: 2017-01-19 21:00

Q: I'm fat sided I'm left would recommend me just buying the frames and getting my own lens put in

A: YOU just wanna buy a frame.right?

PatBurt Time: 2017-01-19 13:47

Q: I either want my bifocal like I ordered to start with or I want to get my money back. The frames were only 12.95 so how did my order come to 23.00 when there is nothing itemized. And I don't know how you have single vision on the order when that's not what I ordered plus I paid extra for the bifocal.

A: dear, can I have your order number? I will check it for you and give you a best solution, so don\'t worry.

CharleneMiller Time: 2017-01-19 13:22

Q: Are the prices in Canadian or US funds?

A: US funds:)

PatBurt Time: 2017-01-19 12:47

Q: I got my glasses today. I ordered bi-focal and these are single vision. They are not what I ordered.

A: we checked it ,what you write in your order is single vision:(

MarshaWatts Time: 2017-01-19 12:32

Q: I ordered and paid for 2 (two) pairs of glasses on 12-18-16. I have received one paid in good condition. The other pair has NOT arrived. Can you please check this for me. Thank You. Marsha Watts

A: because we send to you with two pageage.

RachaelCopeland Time: 2017-01-19 12:08

Q: Update on order # 81612302234492 Has this shipped? If not, when will this ship?

A: have not shipped out right now,your style need to disign,so don\'t worry.we\'ll send to you as soon as possible:)

AmySagar Time: 2017-01-19 12:04

Q: I'd like to know the status on my order please 81701022332592

A: shipped out on 13th/01/2017

DonnaSmulders Time: 2017-01-19 11:37

Q: OH NO ???? IS THIS A SCAM CHECKING ON AN ORDER FOR SH390693FB303383A

A: can you give me your order no?

AshleyDavis Time: 2017-01-19 09:37

Q: Can you please tell me where my order is? I ordered on January 1st and it is now the 19th... I still have not recieved it. tracking #LT696171456CN. Thank you

A: can you give me your order NO.

joniengland Time: 2017-01-19 09:09

Q: can you tell me when they where shipped thank you

A: it\'s shipped out 9th/01/2017.

joniengland Time: 2017-01-19 09:03

Q: i used the address for tracking and it didnt work

A: sorry for that,we will refund to you if really lost.

Amy Time: 2017-01-19 08:48

Q: Hi, what is the difference between computer lenses and bluight protect lenses?

A: computer lens is usually for old people, they can not see near clealy. Bluelight lens means the lenses are anti-bluelight, which can protect our eyes from blulight. :)

SherriCreech Time: 2017-01-19 07:10

Q: this is my shipping number LT666899268CN please let me know where my package is Im starting to get annoyed being that people who ordered on the 5th and 6th of January are getting there orders already.

A: really sorry,we will contact you if we have any information with your pageage.

SherriCreech Time: 2017-01-19 07:07

Q: I ordered glasses on 12/27/16, when ordering it said 2 weeeks we are now in almost 3 weeks and my order has not updated from a shipment from NANJING EMS, CHINA on 12/30/16. looks as tho almost all the people in your comments that had a order go out at this time is having a issue, were they sent or not at this point the price makes me wonder what the quality is going to be like, should have known better.

A: you know sometimes Logistics information is not updated,you know we can\'t control:(

RonnyKhim Time: 2017-01-19 01:54

Q: Where is my order? I pay for express services as well why it like this?

A: can you give you your ORder no?thanks

Maya Frederick Time: 2017-01-18 20:56

Q: How do I get you my prescription

A: doctor can give you:)

CourtneyStraub Time: 2017-01-18 19:43

Q: Checking status of my order

A: shipped out 13th/01/2017

kimpickard Time: 2017-01-18 18:11

Q: Where is my order??? 81612260911419

A: it\'s shipped out 30th/12

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