Buy Prescription Glasses Online at Affordable Prices

SonyaThorn Time: 2018-05-31 10:20

Q: hi, could you give me tracking info on my order from 5/16/18. I didn't receive a confirmation email with shipping tracking info. thanks

A: Dear customer, ou can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200830938902984 Please connect us quickly if you don not receive your package within 6-14 Business Days. Thanks for your understanding and hope you have a happy shopping time.

MelodyBrown Time: 2018-05-31 08:28

Q: What happen to where you could up load a picture to see what the glasses look like?

A: Dear customer, you can click the \"TRY ON\" on the product page.

chelseawaite Time: 2018-05-30 20:44

Q: Im thinking of ordering the Trudy frames with my prescription in a tinted sunglasses. Can I get these with a rose gold mirror finish?

A: Dear customer, we have to tell you that we do not offer mirror finish for common glasses.

Nonnie Time: 2018-05-30 17:54

Q: Order:2180530174451 Hi, i order this kids glasses with polarized function. But my order details doesnt show any additional polarized prescription. Please adjust the order details accordingly. thanks

A: Dear customer, I\'m sorry. We can cancel this order and refund to you. And you can place a new order. If you can accept it, Please tell us first. We need to recovery the coupon code.

AngelaAbate Time: 2018-05-30 13:05

Q: Order: 2180515110626 When can I expect these to ship?

A: Dear customer, I\'m sorry for that keep you waiting for a long time. We will ship out it this week. Don\'t worry.

AngelaGreen Time: 2018-05-29 17:04

Q: Hi I am having trouble uploading a photo. I can't rotate the photo or adjust using "controls at the bottom"? Can you send better instructions? Thanks

A: Dear customer, I\'m sorry. You can use the \"TRYON\" by computer.

Risa Time: 2018-05-29 16:16

Q: I ordered three pairs at same time. All same progressives Rx. But the 2180516100141 pair is really bad and I can't focus, it is "distorted" when I look mid-down and I can't see well. The other two pairs are perfect. What can be done? I absolutely love the frames, just disappointed that the Rx is not working... Thank you for some assistance!

A: Dear customer,concerning your case, you are advised to take the glasses to a local optical shop for inspection and provide us with formal inspection result so that we can see what is the problem and if the glasses are made incorrectly by us, we will remake the glasses for you at no addtional cost.

YanirisMendez Time: 2018-05-29 10:54

Q: I ordered my glasses 11 days ago, on 5/18/2018 and I payed for the most expensive shipping 3-10 days and my order still has not been shipped. What will be done to compensate this extreme delay? Thank you.

A: Dear customer,I\'m sorry for that keep you waiting for a long time. Your glasses have been shipped out. Today we will send the shipping number to you. You will get it soon.

Gloria Time: 2018-05-29 10:05

Q: I would like the lightest frame possible. The plastic ones I use now are too heavy on my nose. What do you recommend? They would be progressive (trifocals). I need 2 prs. - one for outside and one clear. I am also very light sensitive; would it be better to order Phantom Black 23 or Phantom Black 18 grey? Thanks. That is my real name.

A: Dear customer, we would like to tell you that Phantom Black 23 is darker than Phantom Black 18,you can contact your doctor to see which one is suitable for you and if you want light frame, you can choose TR90 if you like, if you still have problems, please feel free to contact us.

SherriBeideck Time: 2018-05-29 09:01

Q: I have logged into my account, but cannot see my order anywhere? I ordered on May 15th and payment went through on that same day. Any idea what is going on?

A: Dear customer, the USPS show: 2018-05-29 00:00 In Transit to Next Facility, The item is currently in transit to the next facility as of May 29, 2018.You should expect to receive your order soon.

Benita Time: 2018-05-28 10:55

Q: I was wondering how long before my glasses will be shipped

A: Dear customer, I\'m sorry for that keep you waiting for a long time. It’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding.

SaraWalczyk Time: 2018-05-27 13:55

Q: Hello! I absolutely love my new glasses. One of my pairs though, the clear Damaris, came in missing one of the screws that attaches the gold nose piece to the frames. Is there any way one of those screws can be sent to me so I can fix the glasses? Thank you!

A: Dear customer, I\'m sorry to hear that. Please send the picture of the frame to us by email. We will solve the problem when we check the email. Thank you.

SheilahGregg Time: 2018-05-26 08:57

Q: Hi. Just a few questions if you could. I’m trying to order these glasses for my 84 yr old mother. She would really line trifocals (reading, computer/ mid range, distance). Would the multi focal lenses provide that? If not would it be possible to order trifocals? Also are the prices in pounds, Europe’s, or USD? I’m from Canada and will need to figure out the exchange rates. Thank you

A: Dear customer, we would like to tell you that the price is in US dollars and we do not offer trifoals, but we offer progressive glasses, it includes distance, computer and reading, you can contact the doctor about it.

Snow Time: 2018-05-25 23:45

Q: Hey there! I'm brand new to your site and was recommended by a friend and I've already fallen so deeply in love with MANY items. One thing I need the most though is SUNGLASSES, so I wanted to ask: How dark of a tint do you offer? Can I special order? What is the absolute darkest tint you can do? I'm extremely light sensitive as I have chronic, often daily migraines and so as a result I don't go outside often.. I'd really love to change that, affordable. Thank you so much for your time!!

A: Dear customer, you can check the lens tint chart on our website and the darkest tint is black 23, you can check it and you can not special order.

Juanita Time: 2018-05-24 20:02

Q: Order Number:2180428205212 I placed my order but the prescription has changed by the doctor. I've tried several times to make contact but no response

A: Dear customer, your order has been delivered om 19th/05/2018. We do the glasses according to your prescription in the order. If you want to put your new prescription into your frame, you need to place a new order.

LaDonnaDougan Time: 2018-05-24 15:24

Q: Where are my glasses, I ordered on 5-4 and specified 2 weeks and here it is 3 weeks now I am about to aske for a refund LaDonna Dougan

A: Dear customer, we expect to ship the glasses to you in 3-4 working days.Your patience and understanding will be greatly appreciated.

Andrea Time: 2018-05-22 13:42

Q: I ordered my glasses ten days ago with the fastest and most expensive shipping (3-10 days) and they still haven't even been shipped. How do you intend to compensate me for this extreme delay?

A: Dear customer, I\'m sorry to let you wait so long. Your glasses need more time to design.We will ship out them tomorrow. The 3-10 business days is since we ship out them.

GinaLeigh Time: 2018-05-22 11:47

Q: Hi, I placed my order 2180515225158 on 05/15. When will it be shipped? Thank you very much!

A: Dear customer, I\'m sorry to let you wait so long. We will ship out them this week. You want to change the shipping method before. Do you want to change them now?

Grace Time: 2018-05-22 06:49

Q: May you PLEASE help,I PURSHASE SOME MURCHANDISE SINCE MARCH 11 IS 3 TIME I PURSHASE 2 FIRST TIMES PURSHASE WAS GREAT BUT IN THIS 3 I DID NOT RECEIVE MY MERCHANDISE PAID PLEASE EXPLAIN ME.

A: Dear customer, we have checked and found that your package arrived at USPS Regional Destination Facility, yous should expect to receive it soon.

ShannaDailey Time: 2018-05-22 04:30

Q: HELLO I JUST ORDER 2 PAIRS OF EYEGLASSES ORDER # 2180518044331 MY LEFT EYE IS -5.50. I APOLOGIZE FOR THE DELAY. THANK YOU.

A: Dear customer, we have changed your prescription on the order, please check it again.

Misty Time: 2018-05-22 00:37

Q: #2180516210239 i wanted to make sure both pairs of glasses in my order had the best anti glare coatings. i had ordered it but am not sure if its right.

A: Dear customer, we would like to tell you that you have ordered Anti-Scratch & Glare coating for both pairs and they are being processed now.

Kimberly Time: 2018-05-21 14:50

Q: Hi I was wondering if I can buy frames without lens I need bi-focals and Im afraid I wont be able to get the correct placement of this and was wondering if I could take your pretty frames to my local eye doctor

A: Dear customer,we would like to tell you that we do offer frames only, please go to our website to check if you like.

MoniqueWilkerson Time: 2018-05-20 18:47

Q: Hello my order # is 81805030931468 when I checked my tracking #9400110200793748382851 on May 19,2018 at 5:01pm delivered, Front door/Porch I never received the package, I live in apartment and I ask the neighbors did the received it. but not one did. what do I need to do know?

A: Dear customer, I\'m sorry to hear that. Please confirm your address in the order first. Then contact your local post office to check the position of your package.

MariettaGreene Time: 2018-05-18 23:04

Q: Why cant i "try on" every style? the option to "try on" is not an available with every style? is there a problem with the system? Thanks!

A: Dear customer, We have to tell you that not all our frames have this funtion, we are trying to update it. Please wait with patience.

AlonaWood Time: 2018-05-18 22:07

Q: Hello. I recieved my glasses and they were the wrong prescription (left side prescription was in right side lens and right side prescription was in left side lens). I would like a refund. Thank you.

A: Dear customer, You can take a photo of your original prescription with PD and attach it in the email so that we can check it for you.

CookieMurray Time: 2018-05-18 22:05

Q: On my last order on 5/18/2018 I noted readers only +2.50 right and +2.50 left in the comment section. I didn't see it on my receipt. Please add this to my order.

A: Dear customer, We have changed the Sph on both eyes to +2.50 according to your confirmation and it will be processed immediately.

Maria Time: 2018-05-18 20:28

Q: In my prescription says that my PDS is 28/30 , so what number do I choose in your order.

A: Dear customer, You can take a photo of your original prescription with PD and attach it in the email so that we can check it for you.

SherryStrange Time: 2018-05-18 16:53

Q: Will my prescription be kept on file or do I have to enter it everytime?

A: Dear customer, You can save it on our website when ordering, then there is no need for you to enter next time.

EmmaAmborn Time: 2018-05-18 13:10

Q: I was trying to order sunglasses. When I enter my prescription there's no place to add the prism though. There is for non-sunglasses. Can you do sunglasses with prism?

A: Dear customer, we have to tell you that we do not provide sunglasses with prism.

TeresaRyan Time: 2018-05-17 06:30

Q: I received an email that asked me to check my order because there is a suspected error. There is an error. How can I correct it?

A: Dear customer, please send the correct prescription to us. We will change the prescription for you. Hope your reply.

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