Consulting Servive Center

Meg Time: 2018-05-16 18:36

Q: I use reading glass in +2.00 how do I place an order for a pair of Moana as readers. Any help would be appreciated. Meg McMaster

A: Dear customer, please click the \"SELECT LENS\" on the product page, then fill in the prescription form.

KimberlyRobinson Time: 2018-05-16 10:42

Q: Hi! I am trying to choose a tint. Could you please tell me the difference between the color Phantom Black 18 and Phantom Black 23? Thank you!!!

A: Dear customer, the color Phantom Black 18 is grey and light. The color Phantom Black 23 is black and dark.

GinaLeigh Time: 2018-05-16 07:37

Q: Hi, I just placed order 2180515225158. I would like to update to expedited shipping. Can I pay the difference?

A: Dear customer, yes, you need pay $12 to us. If you have payed the difference, please tell us.

KimberlyIacoboni Time: 2018-05-16 06:02

Q: Is the 30% off total price or just the frames

A: Dear customer, it is 30% off for the orders (excludes shipping fee).

CindyJensne Time: 2018-05-15 19:37

Q: I am trying to use my coupons but it says that I can not check out unless my actual pay is above 0.00. What do I need to do? Thanks

A: Dear customer, the fee of all the product must be greater than the fee of the coupon.

KathyPeevler Time: 2018-05-15 18:06

Q: Is it possible to order these glasses as readers such as +1.25?

A: Dear customer, yes, it is.

AdamObanjoko Time: 2018-05-15 16:12

Q: Are the bifocals very visible?

A: Dear customer, yes, the bifocals are visible. But you can choose Free Form(no line) or Progressive(no line).

SylvieBoisvert Time: 2018-05-15 11:46

Q: I have ordered some glasses, when will I receive them?

A: Dear customer, I\'m sorry to let you wait so long. We will ship out them this week. And you will get them within 3-7 business days after we ship out them.

MonicaFrancois Time: 2018-05-15 07:14

Q: Hi, i just ordered 2 pair of glasses. One clear and one pink, but in the description it says brown color and showing me the pink glasses. Now i don’t know which one i’m going to get. Can you tell me which one it is? Order Number:81805150701365

A: Dear customer,the brown glasses show pink before. So you are correct.

DeanneTaliangis Time: 2018-05-15 04:38

Q: Hi do you ship to Australia?

A: Dear customer, yes.

Danni Time: 2018-05-14 17:57

Q: Hi i have ordered two pairs of glasses and in my orders it only shows one is ordered with a perscription. But i ordered both with a perscription.

A: Dear customer, I\'m sorry to make this mistake. Please tell us the prescription, we will change it for you.

NancySlyman Time: 2018-05-14 14:37

Q: The PD doesn’t list the selection I need. I called LensCrafters. They said the Far OD 31.9 OS 31.9 Near 29.9, 29.9 Do I pick the closest and list in a message.

A: Dear customer, if you choose see far, you can choose OD 32 OS 32. If you choose see near, you can choose OD 30 OS 30.

judithsmith Time: 2018-05-14 14:09

Q: I was wondering when I will receive my order

A: Dear customer, we have shipped out your glasses on 09th/05/2018. American special line will take 6-14 business days. Please be patient.

MellieDavila Time: 2018-05-14 11:30

Q: I would like to know when will my eyeglasses arrive,I received a ship out email on May 6th and a tracking number but usps says the haven't received anything yet that just a shipping label was created

A: Dear customer, your glasses have arrived in USA. You will get it soon. Don\'t worry.

DeniseWyatt Time: 2018-05-14 00:13

Q: I am trying to upload my picture that fits and it keep saying move the points...it is directly on the picture.

A: Dear customer, please move the point necessarily

kathleenmccormick Time: 2018-05-13 17:33

Q: Hi, I just made an order of three glasses for $66.94 with my 30% code but after it charged me it only showed me two of my three glasses in my cart. Could you make sure that all three are there. Thank You, Ryan

A: Dear customer, we have checked your order. You buy three glasses. \"Moana\" pink , \"Lawson\" other, \"Welsh\" pink. Is it right?

DebraHolland Time: 2018-05-13 08:43

Q: I would like to be refunded the expedited shipping cost on my order.

A: Dear customer, I\'m sorry to let you wait so long. Your order has been shipped out on 03th/05/2018. American special line will take 6-14 business days.

JuliePelletier Time: 2018-05-12 19:13

Q: J'ai acheté des lunettes et j'ai prit des verres photochimique c'est tu comme des verres transition merci une réponse en fran?ais

A: Dear customer, I\'m sorry that I can\'t understand this clearly. Can you speak English?

JesseLevy Time: 2018-05-12 16:23

Q: HI, I was wondering if it was possible to purchase lenses without the frames. I bought glasses from here several months ago, and the lenses are damaged.

A: Dear customer, I\'m sorry to tell you that we can\'t do the lenses only. Because you can\'t put them into the frame well. You can place a new order now. You can get 30% off when you enter the coupon code:MD30

LaurenMosberg Time: 2018-05-12 09:05

Q: Cannot change my pd on my prescription. If I do, it will not allow me to add anti scratch and glare coat to my order.

A: Dear customer, please tell us your correct pd, we will change it for you. We find that you choose Anti-Scratch & Glare on your glasses.

kyliegehring Time: 2018-05-12 08:53

Q: Hello, my order number is 2180512081444 I forgot to select the glare and scratch resistant option for the two glasses. Would it be possible to add it to them or cancel the order so I can reorder it with that option?

A: Dear customer, we can add it to them. But you need to pay the extra fee.

TracieWarm Time: 2018-05-11 18:01

Q: i am trying to add the mothers day discount to my order and it is not working... please help! thank you

A: Dear customer, the promotion time is May 12nd - May 16th. You can try again now.

KerryMcCarthy Time: 2018-05-11 17:56

Q: I've tried to use the MD30 code tonight (12-5-18) on an order and it hasn't worked! :( I haven't processed the order yet - can you help please?

A: Dear customer, the promotion time is May 12nd - May 16th. You can try again now.

AllisonBrown Time: 2018-05-11 14:30

Q: the code isnt working MD30

A: Dear customer, the promotion time is May 12nd - May 16th.

TanyaBrown Time: 2018-05-11 14:30

Q: is your website down because its not allowing me to pay for my glasses online and i know i have funds available?

A: Dear customer, we checked for you and found that you have ordered successfully today, the order number is 2180511141917

MarilynDoyle Time: 2018-05-10 12:35

Q: How do you determine the size?

A: Dear customer, you can click the \"TRY ON\" on the product page to try on the frame.

CaitlinBumpus Time: 2018-05-09 14:12

Q: What does your "premium coating" for lenses consist of? I'm asking as I need AR and want to make sure I order correctly. Thank you!

A: Dear customer, we have checked your order. Your order is correct. Don\'t worry.

maryplato Time: 2018-05-08 20:52

Q: I will cancel my order please refund my money

A: Dear customer, we have cancelled this order for you and processed the full refund.

BethParker Time: 2018-05-08 17:59

Q: I can't seem to find a try on option.

A: Dear customer, the \"TRY ON\" is on the top of the product picture. But it is not available to all the products.

DianeWhite Time: 2018-05-08 13:36

Q: what does pay with yjf mean?

A: Dear customer, we send a message to you by email.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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