Buy Prescription Glasses Online at Affordable Prices

EmilyKitt Time: 2018-02-16 04:28

Q: I am beyond infuriated. I want a full refund for the shipping I paid for. What is the point of paying if it's not going to come in the time it states it will? No one has replied to my previous post yet. I'm seriously thinking about not purchasing from wherelight anymore, this is the 3rd time now.

A: Dear customer, we’re so sorry for the trouble brought to you. American special line (available to the US orders only). Please don’t worry, we will refund you the shipping fee.

KaXiongvue Time: 2018-02-15 19:19

Q: Hi, I placed an order (order number: 81712300811093) on December 30, 2017. I have not received my glasses yet, and I cannot track the package with the tracking number that was given to me. How can I get more information?

A: Dear customer, sorry to disturb you, we really shipped out your package on 4/1/2018,don’t worry, we will refund you if it is really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks. You can track the package at this website \"http://www.17track.net/?nums=LS485270452CN\"

SusanBishop Time: 2018-02-15 17:50

Q: Hello, I checked on your site and I don't see any information on my order. Can you please give me an update? Thanks, Susan

A: Dear Customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, after it finished, we will ship it to you as quickly as possible.

ElaineDendy Time: 2018-02-15 10:47

Q: HERE WE GO AGAIN....can you tell me when will I receive my order...

A: Dear customer, we checked for you, your package status: ELK GROVE VILLAGE IL DISTRIBUTION CENTER, Arrived at USPS Regional Facility, Your item arrived at our USPS facility in ELK GROVE VILLAGE IL DISTRIBUTION CENTER on February 15, 2018 at 6:32 pm. The item is currently in transit to the destination.I think you will got it soon, thanks for your understanding.

HollieMartin Time: 2018-02-15 09:56

Q: I placed an order on 1/11/18 and received my order last Monday so I have only had my glasses for less than 2 weeks and my frame (3121) is broken. My order number was 2180111073910.

A: Dear customer, can you send a picture of the glasses to our email, we will help you. Our email is service@mail-wherelight.com

VivianFowler Time: 2018-02-15 08:08

Q: I need to change my perscription information on my current order

A: Dear customer, please send your correct perscription information to our email, we will help you. Our email is service@mail-wherelight.com

Sydney Time: 2018-02-15 05:25

Q: Where is my order? I cannot find the tracking number.

A: Dear customer, your tracking number is LS655914097CN. You can check the shipping status at http://www.17track.net/en/track?nums=LS655914097CN

TYRONEBOOZE Time: 2018-02-14 15:42

Q: The glasses A0053 the arm came off. I can't get the screw back in help please.

A: Dear customer, please send a picture of the glasses A0053 to our email. We will help you. Our email is service@mail-wherelight.com

RickyMorgan Time: 2018-02-14 13:33

Q: I placed an order February 4th for glasses. I am uncertain if this is the email I used to order but I have not received a confirmation email or order tracking HOWEVER my credit card has been charged. Please assist with this order. Rick Morgan 28 East Main Street Ashdown, Arkansas 71822 870-571-3203

A: Dear customer, we checked it for you, your package was flew to you on 10th/2/2018, tracking No. is 9400110200829658096783. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200829658096783

SophieBooker Time: 2018-02-14 13:04

Q: LS647117122CN Order can not be found thru USPS tracking. Where is order. I placed on 2-2-18 and 2-14-18 have not received. Need information on my order.

A: Dear customer, sorry to disturb you, we really shipped out your package on 6th/2/2018. The status:ISC CHICAGO IL (USPS), Processed Through Facility, Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 5:47 pm on February 14, 2018. Don\'t worry, we will refund you if it is really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks.

Megan Time: 2018-02-13 20:11

Q: Hi, I just received my order from where light and it came with a paper saying that if I shared a photo to wherelight.com I can get a $5 off coupon or a $10 off coupon for sharing a photo or video. I am having trouble finding where on the site I can upload my photos and videos. Megan

A: Dear customer, you can click this link \"https://www.wherelight.com/testimonials.php\" to share your photo, or just send a picture to our email. Our email is service@mail-wherelight.com

ElsaWieczorek Time: 2018-02-13 19:48

Q: Is it possible to make the "Maggie" and "Adriana" available for me to "try on?" I've tried several times to no avail. Thank you for your help,.

A: Dear customer, I\'m sorry that the two glasses can\'t available for \"try on\" temporarily, we will provide this function as soon as possible.

AudraStokes Time: 2018-02-13 10:09

Q: I placed my order on January 31, 2018. I wanted to know how do you get the prescription to my glasses do I fax it scan it or what please advice.

A: Dear customer, the prescription is what you gave us when you ordered.

ValerieIrvin Time: 2018-02-13 09:39

Q: 2180206152945 2018-02-06 15:03:49 Non-shipped No send 2018-02-06 15:29:45 Product Details Royce Art.No Color Size Price Count Point Total 97151 black Large USD20.95 1 0 USD52.9 I'm checking on the status of the shipping of these glasses. The prescription is different in each eye. One has been surgically corrected. The prescription with Plano is correct. Please advise if the glasses were completed. Thank you.

A: Dear customer, please check your mailbox or junk email to see the emails we sent to you.

monacarlis Time: 2018-02-13 07:26

Q: i was checking my status . What does unreceipted mean?

A: Dear customer, we have to tell you that we need to check your Rx before processing, would you please check your mailbox or junk email to see the emails we sent to you.

TYRONEBOOZE Time: 2018-02-12 23:49

Q: my new glasses are great but how do I adjust the arms the keep sliding down my face.

A: Dear Customer, we thank you so much for your order, and we’re so sorry for the trouble brought to you. You could adjust the frame by yourself. If your frame is made of plastic, then you could first warm your frame by warm water or hair drier. After warming, then it will be easier for you to adjust it. Best Regards

DawnHunter Time: 2018-02-12 18:40

Q: I was contacted about my recent order: 2180208161205 and told that a set of frames was no longer in stock. However looking at everything, it would appear as if everything is going through just fine. Do I still need to pick out another set of frames or not? If I do, do I need to pick out one pair or two, since I ordered two pair of the ones I was told are out of stock? And do I go through the process of paying for them and then you will reimburse what has already been charged out?

A: Dear customer, you need to pick out one pair which less than $20, you don\'t need to pay more for this, just tell us the frame you choose.

DeannBurch Time: 2018-02-12 13:22

Q: Order #2171231143139 I need to return this order. The prescription is wonky, and it may be because of the cat-eye shape of the frames. I have 2-dozen online frames and this is the only pair I've received that the prescription is not working well. Please let me know how to return the glasses. Thank you!

A: Dear Customer, we thank you so much for your order, and we’re so sorry for the trouble brought to you. Could you please send us your prescription? We will help you check your RX again. Our email is service@mail-wherelight.com

Alex Time: 2018-02-12 07:19

Q: can you do this prescription? Right Eye Sphere:__-27.00_ (Cylinder:__-5____,Axial:___25___ ) Left Eye Sphere:__-29.00_ (Cylinder:___-5___,Axial:___165___ ) Pupil Distance:___30 -29_____ it is 27 and 29 very high

A: Dear customer, I\'m sorry to tell you that your prescription is too high, we can\'t do this.

Evora Time: 2018-02-11 23:25

Q: could I please get the status of my glasses.I have let a message to speak to someone a week ago no one has contacted me. I ordered and paid Jan16,2018 and paid the extra shipping and handling to get them before free shipping which in 4 more days it will be 30 days 2180116201048 is my order number

A: Dear customer, we have sent you an email, please check it, if you do not find it, please check your junk email.

Becky Time: 2018-02-11 16:55

Q: I am tying to order Tabitha but color keep saying pink which part of the frame is Pink? Can not open link for PD and how to read Rx. Thanks

A: Dear customer, I\'m sorry to tell you that the picture of this frame is wrong because of our mistakes, the frame of the old picture is out of stock, you can look at these two: \"Kerry\",\"Cherry\". You can click this link for PD: https://www.wherelight.com/Special.php?to=pd

ColleenHenning Time: 2018-02-11 16:33

Q: I received my glasses and wanted you to know the right lense is chipped at the bottom. I am not returning them since it does not interfere with my vision and it took a long time to receive the glasses. Thank you

A: Dear customer, can you send a picture of the glasses to our email, we will help you. Our email is service@mail-wherelight.com

BarbaraJohnsen Time: 2018-02-11 14:46

Q: Hi! I wanted to get the Relinda frame in pink but was waiting to get my eye exam. Now it says it is out of stock. Will it be coming back into stock?

A: Dear customer, the frame has been coming back into stock, you can order it now.

DebbieCarpenter Time: 2018-02-11 11:31

Q: I am trying to pay online via paypal and cannot complete my payment. I also tried to use visa and cannot complete my payment. It doesn't go to the next screen to confirm payment and submit.

A: Dear customer, please send a picture of your screenshot to our email. We will help you. Our email is service@mail-wherelight.com

Donna Time: 2018-02-10 11:07

Q: I am allergic to nickle...could you tell me if nickle is used in your metal glasses

A: Dear customer, I\'m sorry that we can\'t distinguish all the elements in a metal frame, you\'d better choose other frames.

Jamala Time: 2018-02-10 08:17

Q: I need help putting my pd numbers in I have two and the numbers I need are not a option. My pd is 61/63 does that mean I can't order

A: Dear customer, you can send the picture of your prescription to our email. We will help you. Our email is service@mail-wherelight.com

MalloryMeredith Time: 2018-02-10 06:43

Q: I tried using the 25% off discount code you are giving customers: NF25. However, when I use it at the checkout, I get $0.75 off of my purchase rather than the $10.25 I should have off if 25% were being taken off of my order. Could you help me with this?

A: Dear customer, discount rate: 0.75 is 25% off, the total price of your order is $87.65 and you payment is $67.48, don\'t worry, there is no problem with your order.

SheilaDesamparado Time: 2018-02-09 19:46

Q: I have receive 2 coupons can I use both of them to purchase.

A: Dear customer, you just use one coupon on one order. Thank you.

LisaSchmidt Time: 2018-02-09 12:13

Q: I did not receive my order, Tracking states it was delivered on Feb 7 Please advise tracking number is 9400110200883711065772 Name on order Lisa Schmidt

A: Dear customer, we ship out it on Feb 7. It is not the delivered time.

DENISEACEBAL Time: 2018-02-09 11:46

Q: I really don't like the glasses I ordered. They are awkwardly sized. The legs are not long enough so when I put them on they feel scrunched on my face. Can I get my money back?

A: Dear customer, At this time, we are unable to accept returns for glasses customers feel are not a \"good fit\". We are proud to offer free and reasonable shipping to all of our customers, but we are unable to cover the cost for return shipping. Should you chose to return your glasses, you will be responsible for the cost of postage back to us. This cost often amounts to the same, if not more than, the cost of the glasses being sent back. Prescribed glasses will receive a refund of 50% their original cost.

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