Buy Prescription Glasses Online at Affordable Prices

SueRoll Time: 2018-01-30 08:46

Q: Wondering what the status is on order #2180119065750

A: Dear customer, I\'m sorry to let you wait so long. We will give you a coupon for this trouble. And we will finish your glasses as soon possible. Hope for your understand.

Donnita Time: 2018-01-30 08:40

Q: Can a prescription be emailed to or faxed to your company for filling?

A: Dear customer, you just input the information from your prescription during the ordering process.

MireyaColon Time: 2018-01-30 05:48

Q: Good Morning. Where I loading my picture to see the glasses on me? Thank You

A: Dear customer, you can click the \"TRY ON\" and upload your photo on the product website.

DesireeWilliams Time: 2018-01-29 19:27

Q: Hi this will be my first time trying out your glasses. I have a square oval face. My pupillary distance is 57.5. I have olive skin and black hair. What glass frame do you reccomend.

A: Dear customer, your pd is very small, you should choose the small frames. You can \"try on\" the frames on our website.

YvonneRussell Time: 2018-01-29 19:21

Q: Dear Customer Service, My Order 2171217115627 arrived and although the RX is perfect, they are way more pronounced "cat eye" then in the picture. I cannot wear these what so ever. Very disappointed. I did however receive order #2180108125745 today and simply love them. Help,I am a new customer and would like to keep using/recommending you.l

A: Dear customer, we have checked your order. Your package has been delivered. The 97124-1 is cateye.

DebbieHickman Time: 2018-01-29 19:17

Q: My order has not been received...... Order Infomation.... 2180107235653 2018-01-07 USD52.75 USD52.75 Completed Confirmed Cargo Already Shipped

A: Dear customer, we have checked your order. The logistics information shows that the package has been delivered . Please contact your local post office to ask the package.

SarahSteele Time: 2018-01-29 16:23

Q: Good evening, The last update I had on my order was 01/04/2018, I was trying to find out if my order has been shipped

A: Dear customer, your package has been shipped out on 01/04/2018. The free shipping will take 30-45 business days. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LS485782261CN. Please be patient. Thank you.

ERIKAFIGGINS Time: 2018-01-29 13:04

Q: Hello, I just placed an order 2180129125729, and I entered an incorrect PD. It should be 31 for the left eye, not 30. Can you please correct this? Thank you.

A: ok,we got it,don\'t worry.

Irene Time: 2018-01-29 09:53

Q: Hi, I'm really wanting the Madison, Number: 97565, in the blue but they're still out of stock. Do you offer a service where you will email once they're available. Or can I buy them now and when they come in, will they automatically be shipped to me? Thanks!

A: dear customer,thanks for your love,and you can give us an order,we will send to you when it restock,thanks for your reply.

Renee Time: 2018-01-29 09:52

Q: Do you accept vision insurance, or is there a discount code I can use?

A: dear customer,we can give you a coupon,thanks

JerrikaRhone Time: 2018-01-29 06:23

Q: How do I return an item?

A: Dear customer, please tell us the information of your glasses by email(service@mail-wherelight.com), we will deal with the problem.

SandyEllison Time: 2018-01-28 17:46

Q: Good Day! I am just checking on my order. My order id is 2180123133048. It is 3 pair of glasses. Thanks so much, Sandy

A: Dear customer, we have checked your order. There are 3 pair of glasses. One of them is free form. It need more time to make it. Don\'t worry. We will finish it soon.

jessica Time: 2018-01-28 16:54

Q: hi i did a online order but i choose + instead of - can i change order

A: Dear customer, we have checked your order, please send the picture of your prescription to our email. We will change it for you. Hope your reply

Kim Time: 2018-01-28 12:53

Q: Was my order and Paypal payment received yesterday. Please reply ASAP.

A: Dear customer, we have checked your order. You have payed your order, we will make your glasses soon. Don\'t worry.

AprilWindham Time: 2018-01-27 15:41

Q: I cannot order my glasses. I do not have ADD on my prescription. What do I do to bypass this on the order screen?

A: Dear customer,you can send the pricture of your prescription to us by email, we will help you to read it. Our email is service@mail-wherelight.com. Hope your reply

ValerieNophlin Time: 2018-01-27 08:34

Q: am so unhappy. It seems my prescription was not entered correctly in the order and I cannot see at all. Can you correct this for me?

A: Dear customer, we have checked your order, and you have got your glasses. I\'m sorry that we can\'t remake for you due to the wrong prescription which you fill in the prescription form. We make the glasses according to the prescription.

RaffaJones Time: 2018-01-26 23:58

Q: I ordered glasses for my aunt and need to know when they will be delivered to her. I can't find the confirmation email but the money was taken out of my bank account. How do I resolve this issue

A: Dear customer,please send your order number to our email, we will check it for you. Don\'t worry. Our email is service@mail-wherelight.com.

CathleenNordman Time: 2018-01-26 19:28

Q: I need to find out what the status is of order number 2180108211809. I dont want one of your general answers that you are working on them. I want to know what date they will be shipped. If they will not be shipped in the next 2-3 days I will cancel the order.

A: Dear customer, I\'m sorry to let you wait for so long time. We will shipped out them within 5 days, don\'t worry. hope your understand. Thank you.

angeliajonesbrown Time: 2018-01-26 17:55

Q: would like to purchase order, where should I send my prescription to? is there a email

A: Dear customer, you don\'t need send your prescription to us. You just fill in the prescription form when you place the order.

KimberlyBlake Time: 2018-01-26 12:54

Q: Hi! My Order still says: No Ship. What does this mean? Can you please tell me when my Order will be shipped? THANKS!

A: Dear customer, your glasses have not been shipped out. But your package will been shipped out next week. Don\'t worry.

KelseaBrooks Time: 2018-01-26 12:05

Q: My order: 2171227133101 never made it to me. I just checked and it made it to my city but got sent back. I was never notified that it was ready for pickup at the post office. My previous order was for the same address and made it to me just fine. I'd like to get those glasses.

A: Dear customer, we have checked your order. Your package has been delivered now.

NakittaBrown Time: 2018-01-26 09:03

Q: How do I scan or send picture of me prescription with my order. It's listed -1.00 SPH ADD -0.50 - 0.50 ×170 +1.00 +1.00 I'm not sure how to enter

A: Dear customer, you just fill in the prescription form when you place the order. If you can\'t read your prescription, please send the picture of your prescription to us by email(service@mail-wherelight.com)

judyquarles Time: 2018-01-26 08:28

Q: Hello, I placed my order on January 16, 2018, and paid extra for shipping. Please help me find the problem with the order. Thanks

A: Dear customer, I\'m sorry to let you wait for so long time. We will finish your glasses and ship out them next week, don\'t worry.

JanPringle Time: 2018-01-25 14:50

Q: I received my glasses and there is something wrong with one lens. I can't see clearly out of my right eye. I have several other glasses with the same script and there is no problem. Please advise. Thank you, Jan Pringle

A: Dear customer,we have checked your order. Your two glasses are different, please adapt to a period of time first. Thank you.

raquel Time: 2018-01-25 12:23

Q: Hi, what are the differences between S, M & L. Any guidance so I can shop with these options in mind?

A: Dear customer, there are the classifications of the frames size.

TraceyIrvin Time: 2018-01-25 11:29

Q: Good Afternoon, Another 9 days has gone by since my last request for info about my order which I have not received since January 4th.the shipping information shows no movement at all with the glasses. It states a label has been created and they are waiting for the product. WHAT IS GOING ON? I'm starting to believe your company is fraudulent. I will complain to the better business bureau and the attorney general if I don't get a sufficient answer

A: Dear customer, we have checked your order, and your package has arrived in USA now. You will get it soon, please be patient. Thank you.

VerissaCurran Time: 2018-01-25 06:08

Q: I received a text about an issue with my order 81801201728574, I think the issue is with the Rx One of the pairs of glasses DOES have a different Rx and it is the reverse of the other 2 pairs. It is not an error :) Hopefully that helps! Thanks so much, Verissa Curran

A: Dear customer, we have checked your order. We confirm your RX on your order and we will finish your glasses as soon as possible

NouHer Time: 2018-01-24 23:18

Q: I was wondering if I order the glasses are you guys be able to make the (Bridge MM size) smaller if the size shown on the chart is too big for me?

A: Dear customer, there are many small frames on our website.https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&size=1

ColleenAdams Time: 2018-01-24 19:05

Q: I am trying to look up my order. I can't find it??

A: Dear customer, we have checked your order, we found that you place the order by another account. Please check again on another account. Thank you.

Carol Time: 2018-01-24 18:33

Q: Hi I need to know how to order no line bifocals

A: Dear customer, you need to choose \"Bifocal\" on \"Multifocal Lens\", then fill in the prescription from.

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