Buy Prescription Glasses Online at Affordable Prices

Juliehunt Time: 2018-01-18 10:12

Q: What does prism mean?

A: Dear customer, please get your prescription from your eye doctor.

BonnieRobson Time: 2018-01-18 07:14

Q: I ordered order#2180111093503 I paid for quick shipping, 1-2 weeks. I still have not received a confirmation or tracking number and when I check my order it says not paid, even though I put my card info in and submitted it. What is going on with my order?

A: dear customer,don\'t worry,you can try pay it with paypal or credit card,you can connect us if you have any problems.thanks for your reply.

BrendaDeLuco Time: 2018-01-18 05:42

Q: 2180103064936 Order Number - I'm seeing, like everyone else, that it seems to say that it is in texas for many days, with no updates. When will I get my glasses -ordered them 3 weeks ago and paid for express shipping. Would never have ordered if I realized it would take this long.

A: dear customer,we shipped out on 15th/01/2018,your order time is not the shipping time,we need time to make it ,thanks for your understanding.

AnjeliquiaEllisRoche Time: 2018-01-17 19:55

Q: I received an email saying I left the PD blank. How do I input that information so I can get my glasses? The PD I got after measuring was 63.5 mm Thank you, A. Ellis-Roche

A: dear customer,don\'t worry,we got it,thanks for your reply.

JericaAmica Time: 2018-01-16 15:53

Q: I ordered my glasses on the first of January. I paid the extra money for faster shipping. I have yet to receive them. I’ve called the usps and the last place they have it tracked to was Texas. The informed me it left Texas eight days ago. I’m so worried about them. I was so excited. I’m kind of at a loss as to what I should do at this point.

A: Dear customer, I\'m sorry for that keep you waiting for a long time, I\'m sorry for the trouble. We have communicated with the post office, hoping to solve the problem quickly. Please wait for the result, if not resolved within a week, we will give you some compensation. Sometimes we can do nothing about the post office, but we will try our best to communicate and protect your rights and interests. Thank you for your trust and understanding.

PiscillaDeme Time: 2018-01-16 13:48

Q: I will up date my Prescription before I send in my order. My prescription is two years old.

A: We will wait for your order :)

DeniseLee Time: 2018-01-16 09:20

Q: Can the frames be ordered without having lenses put in?

A: Sure, you can choose the Frame Only.

JadaGolden Time: 2018-01-16 07:45

Q: I have never received an answer about my shipment.

A: Dear customer, we checked for you, your glasses with progressive lenses, it’s need to be designed , just for you can feel comfortable to wear, don’t worry, we will send it as soon as possible.

Barbara Time: 2018-01-16 07:40

Q: hello I am about to order glasses from your company. I need to know about the prescription. Should I just go to my Optometrist and ask for the one on file?

A: Yes, you can ask your optometrist.

TraceyIrvin Time: 2018-01-16 06:53

Q: My order: 2180104135916, has been finished for 9 days now. It's been 12 days since my money was debited from my account. When will I receive my glasses? I want to order glasses for my mother, and more for myself, but I have not received my present order yet and still don't know if this company is legit.

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, they have been completed, we’ll send it to you soon, thank you for your understanding.

TrevaLile Time: 2018-01-15 21:11

Q: Hi, I order a pair # 2171119203222 (21498) they are Progressive no line, I can not read with them, can see distance ok. Not sure if the order is correct. I have other bifocal with a line, I can read great with. Thanks Treva Lile

A: Dear customer, concerning your case, please take a photo of the original prescription with PD and attach it in the email so that we can check it first.

Cori Time: 2018-01-15 13:40

Q: Hi I was thinking of ordering but is it coming from China? How long to ship to Winnipeg, MB Canada?

A: Dear customer,if you choose the free shipping, it will take 30-45 business days. If you choose the express estimated shipping, it will take 3-10 business days.

Jackline Time: 2018-01-15 13:20

Q: Hello, I am trying to order prescription glasses. Im not sure what what to place in the boxes for the right and left eye. All I have is an old contact lense prescription that says: Left eye + 0.5, and Right eye -1.5. Im not sure what to place in the other boxes from the drop down menu. Please help me! Thank you.

A: Dear customer, you can send a picture of your prescription to us, our email: service@mail-wherelight.com

AmarilysSimoneau Time: 2018-01-15 12:56

Q: Hi, I already wrote you and your answered me, thanks. But I still don't know when I'm supposed to get my order. My order ID is 2171117132111. Do you have an idea ? It is going to be this week, next week ? Thanks again,

A: I\'m sorry for that keep you waiting for a long time, I\'m sorry for the trouble. We have communicated with the post office, hoping to solve the problem quickly. Please wait for the result, sometimes we can do nothing about the post office, but we will try our best to communicate and protect your rights and interests. Thank you for your trust and understanding and we will give you some compensation, please contact us : service@mail-wherelight.com

ElaineDendy Time: 2018-01-15 08:15

Q: could you please send information to return glasses this is about the 20th time I have request this information .

A: Dear customer, concerning your case, if you can , would you please take the glasses to a local optical shop for inspection and provide us with inspection result? If the glasses are made incorrectly by us, we will remake it for you at no additional cost.

ArmendinaVik Time: 2018-01-15 06:54

Q: Good Morning! I posted pictures and tagged Wherelight, I bought 3 pairs of glassed for my daughters and I. We Love them!! I was wondering how I receive my coupon. I did get a response from your site but haven't received coupon yet:) by the way I ordered 3 more pairs today!! Love WHERELIght I tell all my friends about you.

A: Dear customer, thank you for your loving, we have sent the coupon to you, please check the email.

DeniWheeler Time: 2018-01-14 10:01

Q: Where are my glasses?

A: Dear customer, your glasses have been finished, and we will send out today.

DonnaLa Time: 2018-01-13 15:33

Q: I have a question about my order i ordered sunglasses but when i clicked defsult lenses it added another 15.00 to my oder can you explain why

A: Dear customer, the extra is the pay for the color tint.

PamRogers Time: 2018-01-13 15:17

Q: What is ADD value ?

A: Dear customer, please click the url https://www.wherelight.com/Special.php?to=pd to check the information. You should get your RX from your eye doctor.

CatrinaJohnson Time: 2018-01-13 09:50

Q: I see on your website there is size chart of small, medium, large. What exactly is this pertaining too?

A: Dear customer, there are the size classification of the frames

LisaHuddleston Time: 2018-01-13 02:41

Q: Would like to know when my glasses will be shipped.

A: Dear customer, there are some questions of your order, we have sent you some emails. Please check your email. Look forward to your reply.

GwenGarvin Time: 2018-01-12 13:01

Q: I am trying to find out the status of my order that was placed on Dec 31st. When I place order,you did not provide any information except: 2017 Eye Glasses - FSA Payment $328.45 paid to DanYang Mordecai E-Commerce Co.,LTD I don't have anything that references an order number only that payment was made. I am very disappointed so far and hope this matter is resolved expeditiously. Thank you

A: Dear customer, your order number is 2171231193226.And your glasses have been shipped out. Your shipping number is 1ZE8377X0496825795. You should receive the emails which are about the order, if your email is correct.

shirlieghchee Time: 2018-01-12 09:42

Q: I am trying to order some lenses online and will not accept my credit card. Looking for customer number

A: Dear customer, please try to pay with Paypal, thank you for your understand.

ChesitityAlston Time: 2018-01-12 07:05

Q: I ORDERED THE WRONG COLOR EYEGLASSES FOR ART. NO 97565 I WANTED THE BLUE PAIR NOT THE BLACK ONES. THANKS IN ADVANCE IF THIS PROBLEM CAN BE FIXED ASAP. I JUST ORDERED THE GLASSES LIKE 30-45 MINS AGO. ORDER NO# 2180112063750

A: Dear customer, you choose red and tortoiseshell of 97565. Which one do you need to change? Look forward to your reply.

DeborahBailey Time: 2018-01-12 06:01

Q: Please check to see if my email is correct I have not received any emails. I need to have my RX as written. If you are not able to do this, please cancel my order and refund my money. My order ID is 81712311412364. Thanks My email is Deborah.bailey@knoxcounty.org or dcbee1960@gmail.com

A: Dear customer, there are some questions of your order, we have sent the information to your email(dcbee1960@gmail.com).Please check the email and look forward to your reply.

SandyEllison Time: 2018-01-11 21:21

Q: Hello! I just placed an order and I wanted to make sure I did the PD correctly. My prescription reads as follows on the PD: Dist. PD Near PD RT: 30.5 28.5 LT: 30.5 28.5 Thank you, Sandy Ellison

A: Dear customer, your prescription on the order is correct. Don\'t worry.

DomoniqueFerrell Time: 2018-01-11 15:43

Q: Good Evening, I think it would be a good idea to have an option for the user to save their prescription to their profile, so that they don't have to type it in every time they want to order glasses. I'm not sure if you have that option but I haven't been able to find it. Thank you! :)

A: dear customer, we will keep it if you order it before,thanks for your reply.

Melissa Time: 2018-01-11 13:41

Q: Does your company do progressive lens? If so how much does it usually cost?

A: dear customer,ya,we make it,and you can choose what you like ,thanks for your reply

AbbiGigliotti Time: 2018-01-11 12:45

Q: Can I get an update on my order? I can not track it? Please and thank you! Abbi

A: We shipped out on 02th/1/2018 and you are advised to wait with patience, your order is now in transit to the US, and when it arrives in the US, the information will be updated. Your understanding will be greatly appreciated. Best reagrds, Blue

Sarah Time: 2018-01-11 11:14

Q: My billing and shipping zip code is wrong on my order # 81801101840019. It should be 75230. Please update. Thanks!

A: dear customer,don\'t worry,we got it.

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