Consulting Servive Center

LynnMorin Time: 2017-12-04 10:16

Q: I have an order placed but didn’t take payment, how do I finish my order?

A: Dear customer, we checked for you and found that your order had paid successfully, the order number is: 2171201103816.

KrisiMoore Time: 2017-12-04 10:13

Q: When I was trying to add my prescription and there wasn’t places for certain parts of my script is there anyway that I can just send a picture of my script and then you can fill it

A: Dear customer, you can contact us by email: service@mail-wherelight.com

MaryCastillo Time: 2017-12-04 10:03

Q: Hello, I placed an order yesterday, and it says there is a $6 dollar coupon, how do I receive that? I never received the $5 coupon from my 1st order. Is there something I need to do additionally? Thank you

A: Dear customer, don\'t worry, the coupon will be shipped out together with the parcels.

AnnMarieRoberts Time: 2017-12-04 07:36

Q: Hello, I placed my order on November 9th and the shipping status still says "Pre Shipment". When I can expect them to arrive? thank you

A: Dear customer,2017-12-04 16:43 ISC CHICAGO IL (USPS), Processed Through Facility, Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 4:43 pm on December 4, 2017. I think you will receive your package soon. Thank you for your understanding.

Myrna Washington Time: 2017-12-04 06:57

Q: Has my refund been processed

A: Dear customer, we have processed the refund to your account, please check it later.

KimJames Time: 2017-12-03 11:08

Q: Hello There, I'm interested in ordering frames for myself and my son. How do we get our scrip for the lenses to you?

A: dear customer,send us your RX,then we can make it.thanks for your reply.

RoxanneGalvan Time: 2017-12-02 21:24

Q: Hello I placed my order on 12-01-2017 and have not received a confirmation email. 2171201145650

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes

DeltoshaMaultsby Time: 2017-12-02 19:54

Q: Where during the purchase process do I enter discount code?

A: dear customer,ya,you should,thanks for your reply.

Crystal Aparicio Time: 2017-12-02 18:10

Q: How can I keep my rx prescription saved on my account?

A: Dear customer, you make an order with prescription, and your prescription will be saved in the process.

Edna TVega Time: 2017-12-02 16:00

Q: I have OD +400 -300 004 +2.25 OS +500-300 008 +2.25 i need sugestion right frame

A: Dear customer, we have sent email to you, please check your email

Edna TVega Time: 2017-12-02 15:50

Q: How can i get try on my glasses

A: Dear customer, we have to tell you that not all the frame have this function, or you can tell us the frame you prefer so that we can see if we can add the function to the frame.

SuzanneKasner Time: 2017-12-02 14:22

Q: Both PayPal and checkout with credit card are not working. Any updates on when I can place an order?

A: Dear customer, you are advised to take a screenshot of the payment page to show us the problem so that we can see what we can do for you next.

MichouTremblay Time: 2017-12-01 18:07

Q: Hi ! Just one question: my prescription requires PRISMS and I need to know if you can provide them as they are essential to my vision. Thanks !!!

A: Dear customer, yes, we provide the prism.

Regina E Livingston Time: 2017-12-01 15:24

Q: I ordered my glasses and they should have arrived by now. I want to know where they are.

A: dear customer,we send it on 1st/12/2017

Roshelle Templeton Time: 2017-12-01 09:13

Q: Having trouble resetting password.

A: Dear customer, you must change the password on the computer. You can send the screenshot to our email:service@mail-wherelight.com

BeatrizEscobar Time: 2017-12-01 07:04

Q: My order says small what does that mean I didn’t select small

A: Dear customer, the size of the frame is fixed. If you need the big one, you can change the frame.

MelissaClayton Time: 2017-11-30 22:22

Q: Having trouble at checkout putting the expiry date of card in I put the number in and it doesn't come up in the box?

A: Dear customer, we have checked and find that your order went through, you can check it.

ArtemioCampos Time: 2017-11-30 19:32

Q: How long does it take for the glasses to arrived I got my glasses 11/10 ?

A: Dear customer, we would like to tell you that your order is in transit to the US and when it arrives in the US, it will be quicker, your patience will be greatly appreciated.

DawnKnaebel Time: 2017-11-30 16:27

Q: How did I leave a picture on your website showing my glasses? I wanted to receive the 5$ off coupon for doing so!!!

A: Dear customer, you can email us your photos. Our email: service@mail-wherelight.com

Winifred Y Neal Time: 2017-11-30 15:00

Q: My lenses are high index of 1.7. What frames are the best for the me?

A: Dear customer, it\'s best to choose the full frame.

Michelle Walker Time: 2017-11-30 12:37

Q: Please can you help me. I am having a hard time sign in as a first customer so I can purchase the glasses I want.

A: Dear customer, you can sign in with your facebook account.

CrystalPloof Time: 2017-11-30 12:22

Q: How do you know what frame will suit your face shape and size?

A: Dear customer, there is a size picture in the frame detail page and some frames have the \"try on\" button.

Tanya Time: 2017-11-30 11:02

Q: I am having problems registering as a new user. I input enough of letters and numbers required and I still cannot complete the registration.

A: Dear customer, maybe you can try to sign in with your facebook account.

Marissa Time: 2017-11-30 10:02

Q: I am nearsighted, how do I know how to pick between the single vision and all the other ones you provide?

A: Dear customer, you can ask your doctor and also there is tips in our website for you, you can click it to see the details.

Kathy Time: 2017-11-29 12:51

Q: I love your glasses. I recently received a new rx and I would like to order a couple pair - I am single vision and need thinnest lens Do you offer any multi pair discounts? Also, can any frame be made as sunglasses? if so, what do I order to note the sunglass - polarized?

A: Dear customer, we have 40% promotion now and you can go to our website to order asap, and we offer tint, polarized and photochromic lenses as sunglasses, you can go to our website choose any one if you like to process your glasses as sunglasses.

Sean Time: 2017-11-29 03:11

Q: Hi, Can we order glasses WITHOUT prescription lenses? Thanks

A: dear customer,yes,we have.

Natalie Time: 2017-11-28 22:39

Q: Hello, I have three pairs of glasses in my cart and need to remove the pink Rolinda pair but can’t seem to figure out how. Please help!

A: Dear customer, concerning your case, please click \"delete\", then this item can be removed.

KimberlyValdez Time: 2017-11-28 20:03

Q: Why is my tracking on shipment not updating? Last update was Nov 17th.

A: Dear customer, we would like to tell you that the information will be updated when your package arrives in the US, your patience will be greatly appreciated.

KeriGraham Time: 2017-11-28 19:43

Q: I placed my order on 11/24 and I haven’t received an email confirmation can you please send me an email confirmation of my order and possibly tracking if they have shipped

A: Dear customer, we would like to tell you that we have shipped your order out today and sent you a tracking number via email, please check it and you should expect to receive your order soon.

ElizabethJuarez Time: 2017-11-28 19:18

Q: Disculpe en cuanto tiempo mas van a mandar mi pedido

A: Dear customer, we would like to tell you that we expect to ship the order to you in about 3-4 days and when it is shipped out, you will receive a tracking number.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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