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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

alexsandraSpounias    Time: 2017-12-27 10:45
Q: Do you have a section to try on glasses with a photo
A: Dear customer, you can click the button \"TRY ON\" on our product page to try on the frames.
Paula    Time: 2017-12-22 18:37
Q: I am looking for the framss shown in the photo share worn by Sam Antha, 97124. Can you help?
A: Dear customer, you can email us with detailed information so that we can see what we can do for you next.
GunterGilchrist    Time: 2017-12-21 18:29
Q: I want to place an order for new glasses. However, I don't see an option for transition lenses. Please advise. Also, do you only take PayPal
A: Dear customer, we would like to tell you that we also accept credit card and transition lens is called photochromic lens on our website.
SylviaQuinn    Time: 2017-12-21 17:38
Q: is transitions extra?
A: Dear customer, would you please tell us if you want lenses that will be darken when exposed under sun? If so, it is called photochromic lens on our website.
SarahStiles    Time: 2017-12-21 15:42
Q: When you ask what size: Small, Medium or Large, what should I be measuring the millimeter distance to ensure I select the correct size?
A: Dear customer, you can measure the lens width, bridge and temple arms of your current glasses and choose a frame on our website that has measurements within +/-2mm of your current one.
SylviaQuinn    Time: 2017-12-21 12:02
Q: Can try on the glasses by uploading a photo of myself before buying the glasses?
A: Dear customer, we have to tell you that not all our frames have this function, please tell us the frame number you prefer so that we can check it for you.
CatherineBailey    Time: 2017-12-20 08:47
Q: I don't see where I can upload a photo and try on the frames. Can you help?
A: Dear customer, we have to tell you that not all our frames have this function, please tell us the frame number you prefer so that we can check it for you.
SarahBurns    Time: 2017-12-19 10:06
Q: Hi there, I accidentally asked for my order to be shipped to the wrong address. I had my previous address listed on Paypal. I don't believe it will be shipped for another few days, so could I possibly change it? The correct shipping address is 5 School Street, Unit 1 in Somerville, MA, 02143. Thank you.
A: dear customer,don\'t worry,it\'s the correct address.
SabineBeard    Time: 2017-12-19 00:27
Q: So I tried to find the transition for the order I just did and I could not find it. So I ordered it polarised which I di not really want. Where is the option to choose the transition glasses and can I still change my order
A: Dear customer, we will email you about the details of your order, please check it.
SabineBeard    Time: 2017-12-18 22:58
Q: Can you do transitions with glasses
A: dear customer,yes we can.
AmyKennedy    Time: 2017-12-18 17:25
Q: It says on the order I'm creating that if I spend $9.15 more I get a $50 coupon. My question is does that coupon work on the order I am currently creating? Thank you
A: Dear customer, we would like to tell you that if the amount you actually paid minus shipping fee for your order is over $50, you will receive a coupon with your parcel for your next order.
Bissonnette    Time: 2017-12-18 09:29
Q: Bonjour, je n'ai toujours pas re?u ma commande fait le 27-11-2017.???? 2017-12-04 SHIP OUT LM091426285CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LM091426285CN Merci de faire un suivi. Valérie Bissonnette
A: Dear customer, we would like to tell you that your order is in transit to Canada and the information will be updated when it arrives in Canada, your patience and understanding will be greatly appreciated.
Brooke    Time: 2017-12-17 10:34
Q: I just ordered glasses and it seems as if I forgot to put my pd. My pd is 61.5. Is there anyways you can fix this
A: ok,we got it,don\'t worry,thanks for your reply.
ChristineBradley    Time: 2017-12-16 10:08
Q: I ordered new glasses for the first time (with a new RX) on 11/23. I have not received them yet. Does this order qualify me for the $50 off coupon? I would like to order a pair of sunglasses, can you do polarized lenses? Thank you.
A: Dear customer, your first order has been sent out on 4/12/2017. Your order is placing within the Black Friday, so you can get the same coupon as your order.
SabineBeard    Time: 2017-12-14 23:06
Q: Is it possible to get a pair of glasses that is progressive and polarised?
A: Dear customer, we have to tell you that it is impossible to order progressive with polarized lenses.
IngridCheung    Time: 2017-12-14 14:43
Q: I cannot seem to order glasses, after selecting "distance" and then adding my "prescription" it doesn't go to step 3 which is to choose thickness etc. It will not drop down on mozilla firefox, internet explorer, or google chrome.
A: Dear customer, can you tell us what does the website remind when you go to step 3 by email:service@wherelight.com
VeRhondaThompson    Time: 2017-12-13 18:29
Q: Ordered my glasses on the 23rd of Nov, they arrived on the 11th of Dec. I am very happy with my purchase, i will order again in the future!! Thank you!!
A: dear customer,thanks for your choosing,wherelight welcome you all the time,thanks again.
RachaelComer    Time: 2017-12-13 05:26
Q: Hi if I order two pairs now will you apply the Christmas credit now or do I have to order one at a time?
A: Dear customer, we would like to tell you that if the total price minus shipping fee is over $50, you will receive a $50 coupon for your next order.
Kevin    Time: 2017-12-12 13:13
Q: Hi, is it possible to add a try-on feature for the "brady", "pierson" and "corey" sunglasses?
A: Dear customer, since they are sunglasses, it is difficult to add this function, your understanding will be greatly appreciated.
Jessica    Time: 2017-12-12 09:31
Q: Hi there - I have 2 Coupon Codes, but I can't use both on an order I'm going to place. Am I able to use both (since one was for a coupon for the $6.00 shipping cost and the other one was for the cost of my last order)? thanks
A: Dear customer, every order only accepts one coupon, your understanding will be greatly appreciated.
MeggJacobs    Time: 2017-12-11 10:09
Q: Hello, I ordered my glasses on the 9th and they are in production now but I saw today that you are offering a coupon on orders over 50$ which mine was. Since it has not shipped yet will is receive this coupon or not? order #2171209171530 Thank you in advance.
A: Dear customer, we have to tell you that orders over $50 does not include the shipping fee and your order was placed before the promotion began.
MariesoleilLevesque    Time: 2017-12-11 10:06
Q: Allo Je n’est pas encore revus ma commande et j’attend depuis maintenant 1 mois Est ce possible d’avoir un suivie ou un remboursement Merci
A: Dear customer, we would like to tell you that your order was delivered, if you have not received it, you can check with local post office office first.
Kristen    Time: 2017-12-10 01:40
Q: I applied the discount code from my order but it still shows full price. How do I make it discounted?
A: Dear customer, we have received your order and the coupon has been applied to it.
MEIKEI    Time: 2017-12-09 08:58
Q: hi how do i add multifocal lenses
A: Dear customer, we do offer multifocal lenses on our website, if you have problems of ordering it, you can email us the detailed information so that we can see what we can do for you next.
CarolinaMontanez    Time: 2017-12-08 08:06
Q: Is there a try on virtual tool?
A: Dear customer, we have to tell you that no all our frame have \"try on\" function and you can tell us the frame you prefer so that we can see if we can add the function.
Margie    Time: 2017-12-08 07:42
Q: Dear sirs, Big girls like cateyes too, why are the all small?
A: Dear customer, you can check 77042 if it is suitable for you, if you still have questions, please feel free to contact us.
VeronicaFaison    Time: 2017-12-07 07:15
Q: Good morning....I was trying to submit an order online and it would not accept my payment. Can you tell me why? I am using my flex spending benefits from a Master Card
A: Dear customer, please pay the order by Paypal.
Donna    Time: 2017-12-06 11:59
Q: Do you sell just plain readers?
A: dear customer,ya,we have.thanks for your reply.
Elizabeth Dudgeon     Time: 2017-12-04 17:40
Q: I ordered November 16-2017 when will I get my order?
A: Dear customer, 2017-11-30 19:00 RICHMOND, Item has arrived in Canada and was sent for further processing. I think you will receive your package soon.
Rose-Alie    Time: 2017-12-04 12:31
Q: Hello, I ordered glasses from your site last month, and I still have’nt got them. I tried to look the tracking number but impossible to look at... can you do something ?
A: Dear customer, we checked it for you, your package was flew to you on 5th/11/2017, tracking No. is LM013407760CN, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LM013407760CN, thanks for your understanding. Best wishes
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