Consulting Servive Center

CassandraJohnson Time: 2018-01-11 06:07

Q: Good morning. Do you know when my order will ship? I"m ready to order another pair put I want to make sure these are ok. Thank you.

A: dear customer,ok,we will send it asap,thanks for your reply.

DeborahBailey Time: 2018-01-11 05:55

Q: I need someone to contact me ASAP. What is the status of my order? I received an text stating I was going to receive an email. I did not receive the email. Order ID 81712311412364

A: Dear customer, we have to tell you that under one of your glasses, you stated that the Add is +0.75, but the minimum Add we offer is +1.00, so we emailed you to confirm if you want to process this pair with Add +1.00, but no reply has been received, you can check your junk email if you like, but would you please confirm if you want to process this pair as you originally placed with Add +1.00 so that we can rush it for you.

septemberjones Time: 2018-01-10 20:57

Q: Hello. I have a prescription but it does not seem to match up with the form online.

A: dear customer, you can try it,and you can connect us if you have troubles,thanks for your reply.

WendyDyer Time: 2018-01-10 14:42

Q: Hi there~ I LOVE a certain frame, but require bi-focals. I am having a tough time ordering the glasses.

A: Dear customer, you can choose the \"Multifocal Lens\", then choose the \"Bifocal With Line\".

Glenasha Time: 2018-01-10 08:08

Q: My order number is 2180109124818 I received an email stating that my PD was too high, I need to update my PD to 65. Thank you.

A: dear customer,ok,we got it,thanks for your reply

AshleyBunge Time: 2018-01-09 19:59

Q: I need my order corrected. Shipping address is 1425 Ridenour Blvd apt 9201 Kennesaw, GA 30152 USA Order ID 2171222060729

A: Dear customer, we have checked your order and changed your address. Your package will been shipped out soon.

JulieDonCarlos Time: 2018-01-09 14:17

Q: Hi there, your Try On feature isn't working. It looks like the photo is placed below the sample photos of the 3 models plus the one I uploaded. Let me know if you get this working as I would love to order glasses from you. Thanks.

A: Dear customer, please send the screenshot us by email(service@mail-wherelight.com)

TiffanySummers Time: 2018-01-09 12:03

Q: do i need to upload my prescription?

A: dear customer,we keep it for you ,don\'t worry.

DongeliaDavis Time: 2018-01-09 11:31

Q: I need to update my prescription before my glasses are made. OD--1.75=Sph +3.00=Cly, 090-Axis OS---.50 Sph +1.75=Cly, 090-Axis Add==1.50 PD69 Please call me at 615-397-7426

A: Dear customer, we have checked the order and change the prescription.

jackie Time: 2018-01-08 11:35

Q: how do order reading only glasses????

A: Dear customer, you can simply enter the magnification as Sph, for example, if the magnification is +200, you can enter Sph for both eyes as +2.00.

MarlysKShomberJones Time: 2018-01-08 09:12

Q: My Name is wrong and I cannot get it fixed in my account. It should be Marlys Shomber-Jones Please fix for me. Also, I am having a difficult time using the "try on" feature. Any suggestions?

A: Dear customer, we have check your account and change your name.Please send your advice of the \"try on\" to us by email(service@mail-wherelight.com), and we will change it. Thank you.

Melissa Time: 2018-01-07 20:30

Q: Can I just order the frames

A: Dear customer,yes, you can, you just choose \"Frame Only\".

MaryDale Time: 2018-01-07 05:16

Q: If the frame size shows the size such as MED would they also come in both small and or large. Or is there just one size for each frame?

A: Dear customer, if the frame shows as medium, it means that the frame is of medium size and you can not choose large or small size for this frame.

Dawn Time: 2018-01-06 12:22

Q: How is transition listed on the sight

A: Dear customer, it is called photochromic lenses on our website and you can check it under lens tint choice.

ShelleyErvin Time: 2018-01-06 06:58

Q: Why will it not let me pay with a credit card ? only wants Pay Pal.

A: Dear customer,you can pay with yjf.

ChattySimons Time: 2018-01-05 12:12

Q: Can you virualy try this on

A: Dear customer, we have to tell you that the try on function only shows how the frame looks on your face.

Robin Time: 2018-01-05 11:55

Q: First question is that prescription has the word SPH in the LT eye cylinder and I don't have a PD number.

A: Dear customer,please check your email, and we have replied the question by email.

ChristineBradley Time: 2018-01-04 17:18

Q: Getting frustrated -- trying to order polarized sunglasses with the prescription you currently have on file for me. Won't let me do it.

A: Dear customer, would you please take screenshot step by step to show us the problem?

MariaPacheco Time: 2018-01-04 15:04

Q: Update email and prescription. email is mj-pacheco1@hotmail.com

A: Dear customer, would you please specify the questions so that we can see what we can do for you?

Selma Time: 2018-01-03 06:48

Q: I am needing plastic lenses only. I can not wear poly. What material,is the mid index made from?And do you have plastic only lenses?

A: Dear customer, we have to tell you that we do not have plastic lenses, your understanding will be greatly appreciated.

MaryDale Time: 2018-01-01 11:04

Q: Do you make lens with prisms

A: yes,we make it.

BarbaraWhite Time: 2018-01-01 10:37

Q: Hello did my info come though successful?

A: Dear customer, would you please provide us with detailed information so that we can search it for you?

Linda Time: 2018-01-01 07:26

Q: I need prism in my prescription...is that a problem and how much does it add to the cost?

A: dear customer,our website will show how much you should pay.thanks for your reply.

Heather Time: 2017-12-31 16:11

Q: Order #81712311555194 was done 12/31/17 @ 7:00 pm approx.EST U.S. Will I still get the spend $50 get 50? I see you have already put in new year discounts since I know these are done overseas where it's is already the 1st.

A: Dear customer, we would like to tell you that the coupon will be shipped out with your glasses.

SkyMitchell Time: 2017-12-30 18:59

Q: I am wanting to purchase a replacement arm .... is that possible? the glasses were purchased from wherelight

A: dear customer,sorry,we did not sell arm only,sorry.

Mar Time: 2017-12-30 11:19

Q: Hello, I ordered a pair of glasses during your deal where if you spend 50 you get a 50 dollar credit/spend 100 you get 100 dollar credit. I did not see this in the order confirmation email. will this be mailed with my glasses when they are shipped? or how will I receive it?

A: dear customer, we send the coupon whit glasses you buy,you get glass and you get coupon.thanks for your reply.

ReneeWhite Time: 2017-12-29 22:31

Q: When selecting a lens for the Rx sunglasses the option for default lenses does this means the color lens shown in the picture?

A: Dear customer, yes, you are right.

CallieBenz Time: 2017-12-29 09:53

Q: On my order I realized one the OS left is wrong, it should be -0.75 not -1.75.

A: dear customer,ok,we got it,thanks for telling us.

terriadams Time: 2017-12-28 10:44

Q: I need a reciept for my flex spending acct

A: dear customer, we can send you a reciept, but we can\'t find your order No.thanks for your reply.

TracieWarm Time: 2017-12-27 17:53

Q: Hello I am trying to place an order using my coupon that i had received for sharing my photo to the website. When i try to process the order it says useless order and will not let me continue. Please Help!

A: Dear customer, please send your coupon code to our service email:service@mail-wherelight.com. We will check it for you.

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