Buy Prescription Glasses Online at Affordable Prices

TiffanyJackson Time: 2018-02-23 08:02

Q: I have a question about my order, number 2180123074236. I ordered a pair of glasses (3012) and a pair of prescription sunglasses (2250). Yesterday, just the one pair of prescription glasses (3012) arrived but not the sunglasses from my order. I was only provided with one tracking #, and it says my order was delivered. Are my sunglasses coming in a different shipment, and if so, can I have the tracking information for them? Thank you! -Tiffany

A: Dear customer, your sunglasses will come with a different shipment. Your sunglasses has some mistakes, we will shipped out it soon.

LisaCooper Time: 2018-02-22 12:01

Q: I thought I should let you know that the order (2171031010651) from October 2017 has just arrived. This was stuck in transit for months. You have replaced this order when I queried why it was taking so long. So I now have 2 pairs the same. Do you want me to send one pair back? Lisa

A: Dear customer, you can keep the two glasses. Thank you so much for your order.

BeckyWard Time: 2018-02-22 11:25

Q: I'm trying to use a coupon code but I got a message saying its invalid

A: Dear customer, can you give us your coupon code, we will help you. Our email is service@mail-wherelight.com

Irene Time: 2018-02-21 18:24

Q: I want to order The Madison glasses in blue, but you all don't have them in stock. If I go ahead and pay for them, would they be shipped soon?

A: Dear customer, this frame will be in stock within a week.

MaryBooth Time: 2018-02-21 15:51

Q: Hi I just placed an order and I couldn't figure out how to change it to multifocal lenses. So I put my ADD values in the additional notes, is that okay?

A: Dear customer, we have sent you an email, please check it, if you do not find it, please check your junk email.

JACYBARTLETT Time: 2018-02-21 14:05

Q: I want to try on the frames but cannot get it to work. The images will not allow me o place the plus marks on my eyes

A: What way do you use, computer or mobile phone? Can you give us a screenshot of it, we will help you. Our email is service@mail-wherelight.com

JazminScott Time: 2018-02-21 13:46

Q: Status update for order # 2180212065058, please and thank you

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, after it finished, we will ship it to you as quickly as possible. Best wishes

JenniferBear Time: 2018-02-21 13:13

Q: When I try on glasses in the virtual site all the glasses look enormous. are the dimensions accurate?

A: Do you put the right PD value or drag the white crosshair targets directly on to your eyes? You can give us your photo and tell us your right PD, we will help you. Our email is service@mail-wherelight.com

Patricia Time: 2018-02-21 11:41

Q: I received an email stating that there was and error on my prescription for one of the pairs of glasses I ordered. I have tried contacting you all with no luck. I need these frames by a certain time. When will I be able to speak to someone?

A: Dear customer, you can send your correct perscription to our email, we will help you to fix it. Our email is service@mail-wherelight.com

RachelCrenshaw Time: 2018-02-21 09:42

Q: Just checking the status of my order 2180213170908? Please advise.

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, after it finished, we will ship it to you as quickly as possible. Best wishes

JamieFarone Time: 2018-02-21 09:04

Q: Hello. I ordered my 2 pairs of glasses on 2/8/18. I was wondering about when I should be expecting them? It appears that they’ve been finished but it doesn’t indicate anything regarding shipping. Any info is appreciated. Thank you!

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, after it finished, we will ship it to you as quickly as possible. Best wishes

OisheSaha Time: 2018-02-20 21:43

Q: Hi! I ordered my glasses 12 days ago and paid for shipping as well, but I have not recieved any update as to what's going on with them or if it has been shipped yet. My order number is 2180209203426

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, after it finished, we will ship it to you as quickly as possible. Best wishes

BeckyWard Time: 2018-02-20 17:25

Q: I ordered, bought & received two pair of glasses that were a part of a Black Friday after Thanksgiving sale. The sale was that I would get credit for the amount I spent on Black Friday towards a future purchase. I just want to confirm that this is correct & exactly how much credit I have coming so I can order more glasses. I think it's around $30.00 Thanks, Rebecca Ward.

A: Dear customer, the amount is $32.9.

DonnitaMarks Time: 2018-02-20 08:00

Q: My glasses shipped out 2/9 today is 2/20 and I have still not received them and I paid the extra 6.95 for the speedy delivery. I would like my shipping fee returned.

A: Dear customer, I\'m sorry for that keep you waiting for a long time, I\'m sorry for the trouble. We have communicated with the post office, hoping to solve the problem quickly. Please wait for the result, if not resolved within a week, we will return your shipping fee. Sometimes we can do nothing about the post office, but we will try our best to communicate and protect your rights and interests. Thank you for your trust and understanding.

ValerieIrvin Time: 2018-02-20 06:05

Q: What is the status of this order. It appears that the prescription has confused you immensely! Is is being shipped or not? the status says completed but I see no shipping information. If you are not shipping this order, please refund the money. Thank you. Non-shipped No send 2018-02-06 15:29:45 Royce

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, after it finished, we will ship it to you as quickly as possible. Best wishes

RitaRowland Time: 2018-02-20 06:03

Q: I'm not showing where I place an order and I've lost my prescription to order again. My glasses are supposed to be delivered today. Why is it that the website states that you receive your glasses in DAYS. But it has take WEEKS for me to receive my glasses. You have beautiful glasses on the site but the turnaround time is awful.

A: Dear customer, the status of your package: WEST POINT, GA 31833, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 1:12 pm on February 20, 2018 in WEST POINT, GA 31833. Did you receive it now?

CarolClifton Time: 2018-02-20 04:07

Q: I forgot to add the late delivery code NF25. Would you please apply it to my order, thanks. Carol

A: Dear customer, one order can only use a coupon, you told us to use $5 coupon before, I need to make sure what kind of coupon you want to use, $5 coupon or delivery code NF25?

deborahtrask Time: 2018-02-19 16:20

Q: order #2180201153957. I placed order feb 1, 2018. Where are my glasses???? Last email from you said my order is on the way to the USA. I live in Canada!!!! I think my 2 pairs of glasses are lost in the mail. Please check into this problem. wigglypig@bell.net 647-222-0156

A: Dear customer, sorry to disturb you, you package status: 2018-02-19 08:01 MISSISSAUGA, Item processed. Don’t worry, we will refund you if it is really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks. Best wishes

JavierRosa Time: 2018-02-19 16:13

Q: Did you ship to the island of puerto rico?

A: Yes we do.

KrishnaPresha Time: 2018-02-19 12:44

Q: Hi. I am trying to place an order and need to determine my P.D. Can you help me so I can place this order today?

A: Dear customer, would you please check the email we sent to you about how to determine your PD?

SandyEllison Time: 2018-02-18 21:03

Q: Could you please let me know the status of my order id 2180123133048. It is 3 pair of glasses. Have they been shipped yet? Thank you.

A: Dear customer, would you please check the email we sent to you about the status of your order?

SarahSteele Time: 2018-02-17 17:47

Q: Can I get update on order each message I see say the same things my tracking is LS485782261CN

A: I\'m sorry for that keep you waiting for a long time, I\'m sorry for the trouble. We have communicated with the post office, hoping to solve the problem quickly. Sometimes we can do nothing about the post office, but we will try our best to communicate and protect your rights and interests. Thank you for your trust and understanding.

KaronDavs Time: 2018-02-16 22:41

Q: I placed my order on 1-26-2018 and I have not received it also my order shipping status has not changed in twelve days. Please let me know the status of my order the payment has already cleared my account. Please advise me of what's going on as soon as possible.

A: Dear customer, sorry to disturb you, we really shipped out your package, don’t worry, we will refund you if it is really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks.

EricaHernandez Time: 2018-02-16 12:04

Q: Regarding order #2180116132737 This is my second message; I have not had a response to my prior request. I received my glasses, and they look great, but the (transition bifocals) prescription is off. How do I get this fixed? If I can't get it fixed, how do I get a refund for these glasses that I cannot wear?

A: Dear customer, can you send your perscription to our email, we will help you. Our email is service@mail-wherelight.com

ElaineDendy Time: 2018-02-16 11:53

Q: in Chicago at UPS FOR ALMOST 2 WEEKS WHEN WILL YOU SHIP THESE GLASSES TO ME???????

A: Dear customer, we checked it for you, your package was flew to you on 6/2/2018, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

ElsaWieczorek Time: 2018-02-16 10:40

Q: Can you make tri-focals?

A: Dear customer, I\'m sorry to tell you that we don\'t make tri-focals.

KarriGeurink Time: 2018-02-16 09:02

Q: Do you offer a Digital Light Protection coating for your prescription lenses?

A: Dear customer, you can choose different lenses coating you want in our website.

MelissaNeff Time: 2018-02-16 08:32

Q: I placed an order and the payment is pending in my bank, but my order status on the website says that my order is unpaid. Please clarify, and let me know how soon I should get an email confirmation.

A: Dear customer, we have checked for you, your order had been paid successfully.

EmilyKitt Time: 2018-02-16 04:28

Q: I am beyond infuriated. I want a full refund for the shipping I paid for. What is the point of paying if it's not going to come in the time it states it will? No one has replied to my previous post yet. I'm seriously thinking about not purchasing from wherelight anymore, this is the 3rd time now.

A: Dear customer, we’re so sorry for the trouble brought to you. American special line (available to the US orders only). Please don’t worry, we will refund you the shipping fee.

KaXiongvue Time: 2018-02-15 19:19

Q: Hi, I placed an order (order number: 81712300811093) on December 30, 2017. I have not received my glasses yet, and I cannot track the package with the tracking number that was given to me. How can I get more information?

A: Dear customer, sorry to disturb you, we really shipped out your package on 4/1/2018,don’t worry, we will refund you if it is really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks. You can track the package at this website \"http://www.17track.net/?nums=LS485270452CN\"

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