Consulting Servive Center

CynthiaHalse Time: 2018-03-22 08:51

Q: I put in wrong prescription For order 2180322083332 It needs to be OD: -4.00 OS: -4.75 PD: 55 Please confirm correction can be made for order

A: Dear customer, we have changed your RX, please check it again.

KimPerrault Time: 2018-03-21 19:46

Q: Do you do prisms for Progressive lenses?

A: Dear customer, you can send a picture of your RX to us by email. We need to check that we can do the lenses or not.

Gabengu Time: 2018-03-21 19:09

Q: for sunglasses, when it says tint, does that provide any protection from the sun?

A: Dear customer, all of our sunglasses which are except \"Frame only\" can provide anti ultraviolet radiation

AmberSwortfiguer Time: 2018-03-21 12:57

Q: Order number: 2180306152055 Where is my order? It has been in pre-shipment since 3-12 and I am just checking on it. Thank you, Amber

A: Dear customer, please contact your local post office first. If you can\'t get your glasses within the prescribed time, we will remake for you. Don\'t worry.

MartinaGousha Time: 2018-03-21 12:55

Q: Hello, I am unable to focus with the glasses you recently sent. They are progressive lenses and the distance part works just fine but upon close-up I am unable to see. Everything is blurred.

A: Dear customer, please send a picture of your RX to us by email, we need compare your prescription first.

ZanitaJohnson Time: 2018-03-21 11:42

Q: My delivery date on both glasses is 3/16/2018. I pad an extra 6 dollars for a service that was not provided AND you are unable to give me a date when my merchandise will arrive. I have tracked the glasses with the tracking number and glasses have been stuck in Katy, Texas for 4 days. Please resolve this issue.

A: Dear customer, your glasses have arrived in USA. The logistics information will be updated quickly

gertrudisascencio Time: 2018-03-21 10:23

Q: i looking for my glases progressive -anti-reflective -sun recommended Rx same as primary

A: Dear customer, we don\'t understand you clearly. Please describe more clearly.

JuliePelletier Time: 2018-03-21 06:52

Q: J'ai commandé une paire de lunettes j'ai payer pour des verres teintés gris et il sont pas teintés il reste blanc j'aimerais savoir si vous pouvez me rembourser ou ma retourner une avec mes verres teintés ou un crédit je suis re?u une réponse svp merci

A: Dear customer, please send a picture to us which you put the glasses on sunshine. If it doesn\'t change color, we will remake it for you.

MaureenCalgie Time: 2018-03-21 06:25

Q: I sent an email and still haven't rcvd a response I am unhappy with you guys my first order went great this second order not so great. can you tell me why they haven't been shipped out yet and I paid for expedited shipping!

A: Dear customer, your glasses have been shipped out. Today we will send you the tracking number.

EsmeraldaRamirez Time: 2018-03-20 11:29

Q: I need to make a correction on my shipping address, 2180320111325 Order number. Correct shipping address is : 2115 J Street, Suite 201, sacramento CA 95816

A: Dear customer, we have changed your address, please check it again.

Marlene Time: 2018-03-20 10:47

Q: Do you offer transitions lenses? I usually get progressive bifocal with anti glare and trandition lenses.

A: Dear customer, yes, we provide the transitions brown lenses and transitions gray lenses.

JohanaOvalle Time: 2018-03-20 08:54

Q: hello my order says it was shipped the 13 of march and the tracking number hasn't moved from the location

A: Dear customer, please contact your local post office first. If you can\'t get your glasses within the prescribed time, we will remake for you. Don\'t worry.

Angelena Time: 2018-03-19 18:04

Q: I ordered Baez in red but my order says pink. How do I go about changing my Baez glasses from pink to red.

A: Dear customer, we have changed the frame color, please check it again.

RhondaPatek Time: 2018-03-19 16:39

Q: I paid the extra money for a early delivery. When will my order be delivered. Also, I have ask befor but with no responce. Yall took the money out of both of my banks please tell me what to do to get my money back

A: Dear customer, the frame \"Dame\" is sold out. We have contacted with you to change it. Please choose another frame. All the other glasses are finished.Hope your reply soon.

kathrynway Time: 2018-03-19 07:06

Q: do you have my perscription i asked to save

A: Dear customer, when you place an order, we will save your RX on the system.

MaureenCalgie Time: 2018-03-19 05:37

Q: Good morning, can you give me ETA please this order is taking long.My last order didn't take this long?

A: Dear customer, I\'m sorry to let you wait so long. We will ship out your glasses within 3 days. Hope for your understanding. Thank you.

SoniaCorey Time: 2018-03-18 19:33

Q: Please send the frames with spy. 3.00 for both lenses and the pd is 64. Please send frames ASAP paid for expedited shipping.

A: Dear customer, we have changed your RX, please check it again on your account. Please confirm the RX again and reply to us soon. Hope your reply.

LeonardFlynn Time: 2018-03-18 18:32

Q: I'm having an error making a payment... The site is not accepting my Visa or MasterCard... Does your site only accept PayPal???

A: Dear customer, you pay the order successfully. Please check the order again.

AntoinetteSwann Time: 2018-03-18 18:28

Q: Is it possible to get Polarized grey lenses with a mirror finish for frame 97565?

A: Dear customer, yes, you can click the \"Functional Lenses\".

Bettina Time: 2018-03-18 07:35

Q: Can you just purchase the frames

A: Dear customer, yes, you can choose the frame only.

jessicahenderson Time: 2018-03-17 13:24

Q: My glasses came and the prescription is all wrong. I'm going to my DR in the new few weeks can I sent them back to you to get them changed out?

A: Dear customer, please send the picture of your RX to us by email. We need check the RX first. We will solve the problem, when we check your email.

MichelleAdams Time: 2018-03-16 22:38

Q: I would like to reorder my glasses

A: Dear customer, you just order the glasses like before.

KaylaMcKern Time: 2018-03-16 14:03

Q: I;m trying to find the PD distance, but on my prescription I can't fin it anywhere.

A: Dear customer, you can measure it by yourself or ask your eye doctor to get PD.

Tiesha Time: 2018-03-16 11:05

Q: Question! Do the glasses that appear to be sunglasses, have to be made with tinted lens? Or can they be made with a plain (clear)prescription lens?

A: Dear customer, if you choose the sunglasses, you must choose the tint. I\'m sorry.

SherryPrice Time: 2018-03-16 10:19

Q: I have picked out several pairs of eyeglasses. How do I move them to my cart to get them. Also do you accept eyemed insurance. I have a 200 hundred dollar coverage and would like to use it if I CAN.

A: Dear customer, you just click the \"SELECT LENS\" on the product page, then fill in your RX on the form. We can provide the receipt to you.

AlisaMiles Time: 2018-03-16 09:40

Q: My glasses broke at the top of the frame the second time I wore them. Order #2180301142814

A: Dear customer, please send the picture of the glasses to us by email. We will solve the problem when we check the email. Hope your reply.

nemethmonica Time: 2018-03-15 21:52

Q: Is all colors of Moana sold out?

A: Dear customer, no, there are four colors.

ScholandaJones Time: 2018-03-15 21:27

Q: hello, I like the frames named Addie Number: 97376 in color tortoiseshell.

A: Dear customer, we will change it for you now. And we will ship out them when it is finished.

JoleanMorin Time: 2018-03-15 19:44

Q: did my order go through. i can't tell.

A: Dear customer, you just confirm your RX and address. Then you pay your order.

brunacosta Time: 2018-03-15 18:51

Q: please restock the "MARE" bought a pair and love them would like to reorder another one!!

A: Dear customer, I\'m sorry to tell you that we can\'t get them any more. You can choose the frame \"JUNO\". This is the similar to \"MARE\".

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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